---
title: 'Revenue Operations Analyst at Harbor'
canonical: 'https://feeny.ai/job/revenue-operations-analyst-harbor-canada-united-states-afdr9gtcgkdq'
type: 'job'
last_seen: '2026-09-11'
---

# Revenue Operations Analyst at Harbor

- **Company:** Harbor
- **Location:** Canada / United States
- **Work type:** remote
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/harborglobal/jobs/5226306007

## Job description

Harbor is seeking an Analyst, Revenue Operations to support the systems, data, and processes that enable our Go-to-Market organization. This role will be central to maintaining high-quality Salesforce data, supporting end users, preparing and importing data, and helping translate business needs into effective Salesforce enhancements.

The Analyst will partner with Client Engagement, Commercial Operations, Marketing, and other business stakeholders to improve data integrity, reporting, adoption, and process efficiency across Harbor’s Go-to-Market systems. This is a full-time position that can be worked from anywhere in USA or Canada

Responsibilities:

- Provide day-to-day Salesforce user support, including troubleshooting issues, answering process and system questions, and escalating technical matters as appropriate.
- Prepare, validate, cleanse, and import data into Salesforce and related Go-to-Market systems, ensuring accuracy, completeness, and adherence to established data standards.
- Monitor and improve data quality across Salesforce, Clari, and related systems by identifying duplicate, incomplete, inconsistent, or outdated records and coordinating corrective action with relevant teams.
- Develop and maintain Salesforce reports and dashboards that provide business stakeholders with clear, actionable visibility into pipeline, activity, account, campaign, and performance data.
- Partner with business stakeholders to gather, document, and prioritize Salesforce requirements for process improvements, system enhancements, and reporting needs.
- Translate business requirements into clear functional documentation for the Salesforce Administrator.
- Serve as a business tester for Salesforce enhancements, including creating test scenarios, validating configurations against requirements, documenting results, and supporting user acceptance testing.
- Document Salesforce processes, data standards, reporting definitions, and user guidance to promote consistent adoption and enablement across the organization.
- Support onboarding and ongoing training for employees on Salesforce, reporting, data-management practices, and other Go-to-Market systems.
- Participate as a business analyst on key Go-to-Market projects, helping identify opportunities to improve process efficiency, system usability, and data reliability.

Qualifications:

- Experience working with Salesforce in a business operations, sales operations, revenue operations, commercial operations, or client engagement environment.
- Experience with Salesforce reporting, dashboards, data management, and end-user support.
- Familiarity with data preparation, cleansing, imports, record maintenance, and data-quality controls.
- Experience gathering and documenting business requirements for system enhancements, reports, or process improvements.
- Experience supporting system testing and user acceptance testing for Salesforce enhancements.
- Familiarity with Go-to-Market systems such as Salesforce, Clari, LeadIQ, or similar platforms is preferred.
- Strong analytical and problem-solving skills, with a high degree of attention to detail.
- Ability to interpret business needs and communicate technical concepts clearly to both business and technical audiences.
- Strong written and verbal communication skills, including the ability to create clear process documentation and training materials.
- Experience collaborating across multiple teams and managing competing priorities in a fast-paced environment.
- Highly organized, results-oriented, and proactive, with strong planning and project-management skills.
- Positive, collaborative approach with the ability to manage expectations, build trust, and escalate issues appropriately.
- Ability to adapt to evolving business needs while maintaining a focus on data accuracy, process consistency, and user experience.

About Us:

Harbor is the preeminent provider of expert services across strategy, legal technology, operations, and intelligence. Our globally integrated team of 900+ strategists, technologists, and specialists navigate alongside our clients – leading law firms, corporations, and their law departments – to provide essential resources and invaluable insights. Anchored in a rich heritage of deep knowledge, steadfast relationships, and mutual respect, our unwavering dedication lies in shaping the future of the legal industry and fostering enduring partnerships within our community and ecosystem.

Harbor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law.

## About Harbor

## Company Overview
- **One-liner**: Harbor Global is a globally integrated legal technology and consulting services firm that helps law firms and corporate law departments achieve breakthrough outcomes through strategy, technology, operations, and intelligence.
- **Entity Type**: Private (bootstrapped; no public funding rounds disclosed)
- **Headquarters**: Chicago, Illinois, United States (primary hub; major offices also in Moncton, Manila, London, and Sydney)
- **Founded**: Not publicly available
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Legal Technology and Consulting Services
- **Target customers**: B2B – leading law firms, corporations, and their in-house legal departments
- **Mission**: To be a globally integrated organization where colleagues, clients, and partners can thrive, with an ambitious commitment to client success.

## Products & Services
- **Legal Technology + Operations**: Advisory, implementation, and operational support for legal technology systems and workflows.
- **Research + Intelligence**: Expert solutions in research, library, and information management to address complex information challenges.
- **Vendor Governance + Sourcing**: Vendor management and sourcing solutions to minimize risks and optimize controls and compliance.
- **Strategy + Transformation**: Combining industry insights with strategy, technology, and business consulting to help clients set and execute their direction.
- **Harbor Labs**: Legal engineering solutions that help enterprises use advanced technology to accelerate the speed of business.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Over 900 industry experts globally (team of ~800–900 employees, as stated on the company website)
- **Notable Investors/Partners**: Not publicly available
- **Growth Signals**: Currently listing 30 open roles on Greenhouse (July 2025/2026); expansion of Data & AI Strategy leadership (Senior Director, Senior Manager); global remote-first hiring across US, Canada, UK, Australia, and Philippines.

## Competitive Advantages
- **Multidisciplinary integration**: Teams are organized into specialist groups aligned with key client functions, enabling seamless collaboration across legal, technology, operations, and intelligence.
- **Remote-first culture**: A significant portion of the 800+ team works from home, supported by offices and co-located workspaces – a model that attracts top talent globally.
- **Deep domain expertise**: A "deep bench" of experts spanning legal technology, sourcing, research, and transformation, allowing tailored solutions for complex legal challenges.

## Strategic Focus
- **Data & AI**: Recent hires for Senior Director and Senior Manager of Data & AI Strategy signal a push to embed AI and data analytics into client solutions.
- **Client relationship expansion**: Emphasis on building lasting connections and fostering community within the legal industry.
- **Global growth**: Continued expansion of remote teams and office hubs in key jurisdictions (US, Canada, UK, Australia, Philippines).

## Why Work Here
- **Flexible work environment**: Remote-first culture with the option to work from home, co-located workspaces, or on-site with clients. Offices available in major hubs.
- **Comprehensive benefits**: Medical, dental, vision, mental health support, life insurance, disability, wellness benefits, retirement savings with employer matching, flexible PTO, parental leave, and statutory holidays.
- **Career development**: Training and development programs, employee assistance, and a clear interview process that may include behavioral, case-study, or technical interviews.
- **Culture**: Values-driven organization focused on client success, inclusive community, resilient connections, and collaboration. Described as a place where employees can "work amongst the stars."

## Sources
1. [harborglobal.com](https://harborglobal.com/)
2. [harborglobal.com/careers/about-harbor](https://harborglobal.com/careers/about-harbor/)
3. [harborglobal.com/careers/for-applicants](https://harborglobal.com/careers/for-applicants/)
4. [job-boards.greenhouse.io/harborglobal](http://job-boards.greenhouse.io/harborglobal)
5. [harborglobal.com/careers](https://harborglobal.com/careers/)

## Other roles at Harbor

- [Salesforce Senior Associate Consultant](https://feeny.ai/job/salesforce-senior-associate-consultant-harbor-mumbai-4tnrhzah5j6n) — Mumbai, India
- [Contracts Specialist](https://feeny.ai/job/contracts-specialist-harbor-manila-5b0da57s5xks) — Manila, Philippines / Philippines
- [Business Analyst & Workflow Associate Consultant, Corporate Legal Solutions](https://feeny.ai/job/business-analyst-workflow-associate-consultant-corporate-legal-solutions-harbor-tbh3mtqtemqk) — Canada / United States
- [US Payroll Manager - Client Services Consultant](https://feeny.ai/job/us-payroll-manager-client-services-consultant-harbor-united-states-united-dpf7hc5r2kyp) — United States / United Kingdom
- [Office Administration Lead](https://feeny.ai/job/office-administration-lead-harbor-moncton-new-brunswick-jxavvkpwjjkd) — Moncton New Brunswick, Canada
- [Senior Associate Consultant, 3E Application Management](https://feeny.ai/job/senior-associate-consultant-3e-application-management-harbor-united-kingdom-9291mkd1tb4p) — United Kingdom
- [Team Lead, Law Department Strategy and Operations](https://feeny.ai/job/team-lead-law-department-strategy-and-operations-harbor-united-states-v9dmvmtt8stm) — United States
- [Consultant, Implementation Engineer](https://feeny.ai/job/consultant-implementation-engineer-harbor-united-states-3mes1sq5bhqy) — United States
- [US Team Lead, Legal Application Managed Services](https://feeny.ai/job/us-team-lead-legal-application-managed-services-harbor-united-states-8sg6jf2gsmdh) — United States
- [Executive Assistant](https://feeny.ai/job/executive-assistant-harbor-united-states-4s3f4jpmaaw3) — United States