--- title: 'Revenue Operations Manager at Abridge' canonical: 'https://feeny.ai/job/revenue-operations-manager-abridge-chi-a40fyfhbq2mw' type: 'job' last_seen: '2026-10-16' --- # Revenue Operations Manager at Abridge - **Company:** Abridge - **Location:** Chi - **Compensation:** $144k–$194k - **Employment:** full-time - **Work type:** remote - **Posted:** 2026-09-14 - **Last confirmed live:** 2026-10-16 - **Apply:** https://jobs.ashbyhq.com/abridge/1bff8d14-d779-4e7b-9e11-01a57e0979c4 ## Job description ## About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role: We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team as the operational backbone of our Partner Experience (PX) organization — Partner Success, Clinical Success, Implementation, Support, and PX Ops. In this key role, you will own the systems, workflows, and analytics that power PX — including administration of Planhat and Zendesk — while keeping the post-sale motion tightly aligned with Sales, Marketing, and Finance. As a trusted partner to leadership, you will provide actionable insights that align operations with company goals, helping to accelerate growth and optimize the partner journey — from implementation through expansion and renewal. What You'll Do: - Own the PX Tech Stack: Serve as administrator and product owner for Planhat and Zendesk — health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting. Assist with administration of our LMS/CMS platforms supporting partner education and enablement. Continuously improve these systems so PX teams maintain optimal performance. - Optimize Operational Workflows: Design, refine, QA, and implement workflows and processes that enable PX teams to operate at peak efficiency. Streamline operations to ensure seamless handoffs across the full partner lifecycle — from deal close through implementation, clinical adoption, support, and renewal. - Empower Data-Driven Insights and Strategic Decisions: Develop and maintain reports and dashboards that provide leadership with real-time visibility into key metrics, including partner health, adoption and utilization, support volume and SLA attainment, and retention trends. Use data to drive actionable strategies that improve decision making and operational performance. - Enhance Revenue & Forecast Clarity: Partner with Finance to support renewal and retention forecasting, analyze commission reports, and generate revenue-related insights that align with business goals and drive clarity across the organization. - Business Partner to PX Leadership: Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops — translating their priorities into systems, process, and reporting, and representing PX needs in cross-functional RevOps planning with Sales, Marketing, and Finance. What You'll Bring: - 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus). - Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration. Administration experience with a CS platform or support platform strongly preferred. - Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success. - Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions operate and what they need from operations. - Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance. - Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.), with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans. - Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making. - Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies. - Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion. - Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams. - A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: - Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees - Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. - Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. - Paid Parental Leave: Generous paid parental leave for all full-time employees. - Family Forming Benefits: Resources and financial support to help you build your family. - 401(k) Matching: Contribution matching to help invest in your future. - Personal Device Allowance: Tax free funds for personal device usage. - Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. - Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. - Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. - Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. - Compensation and Equity: Competitive compensation and equity grants for full time employees. - ... and much more! ## Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @[abridge.com](http://abridge.com) email address. You can learn more about how to protect yourself from these types of fraud by referring to [this article](https://consumer.ftc.gov/consumer-alerts/2023/05/scammers-are-hijacking-job-ads-heres-how-spot-fakes). Please exercise caution and cease communications if something feels suspicious about your interactions. ## About Abridge ## Company Overview - **One-liner**: Abridge provides an enterprise-grade, purpose-built generative AI platform that transforms patient-clinician conversations into structured clinical notes and insights in real-time. - **Entity Type**: Private - **Headquarters**: San Francisco, California, United States (with office hubs in NYC and remote team members across North America) - **Founded**: 2018 - **Founders**: Shiv Rao, MD (CEO & Co-Founder), Tim Hwang (Co-Founder) ## Core Business - **Primary Industry**: Healthcare AI / Clinical Documentation & Workflow Automation - **Target Customers**: B2B; Enterprise Health Systems, Hospitals, Clinics, Revenue Cycle Management teams, Payers, and Life Sciences organizations. - **Mission**: To power deeper understanding in healthcare through purpose-built AI, restoring humanity back to the patient-clinician relationship. ## Products & Services - **Abridge AI Platform**: A single intelligence layer that works across the entire care journey. It includes pre-visit context gathering, real-time conversation capture during the encounter, and automated post-visit documentation, coding, and order generation. It integrates deeply with major EMR systems. - **Key Features**: Ambient AI documentation, clinical decision support, care gap identification, structured coding for billing, and "Linked Evidence" technology that maps AI-generated summaries to ground-truth data for verifiability. ## Market Standing - **Valuation/Revenue**: Revenue is reported at **$41 million** (annual). Total funding stands at **$757.5 million**. - **Key Metric**: Processes over **100 million conversations** annually and is trusted by **300+ health systems** including Kaiser Permanente, Johns Hopkins Medicine, Duke Health, and Yale New Haven Health. - **Notable Investors/Partners**: Led by IVP, Elad Gil, Lightspeed Venture Partners, Redpoint, and Spark Capital. Partners include major health systems. - **Growth Signals**: - Headcount of **406 employees** (+91% YoY growth). - Awarded **Best in KLAS for 2025 and 2026**. - Published research in Generative AI evaluation, including papers on confabulation elimination and performance metrics using GPT models. - Demonstrated impact metrics with partner health systems: 78% reduction in cognitive load, 86% reduction in documentation effort, 55% decrease in burnout, and 14% increase in wRVUs. ## Competitive Advantages - **Purpose-Built vs. General AI**: Their model is specifically trained for medical conversation, leading to higher accuracy and clinical quality (25% relative improvement in accuracy over GPT-5.5 as per their own studies). - **Linked Evidence**: A proprietary system that links every AI-generated summary back to the source audio or text, enabling clinician trust and auditability. - **Enterprise-Grade & EMR Integration**: Deep, real-time integration with major Electronic Medical Record systems, fitting directly into existing workflows. - **Strong Clinical & Research Backing**: Founded by a physician (Shiv Rao) and heavily invested in clinical evaluation, peer-reviewed studies, and transparent performance reporting. ## Strategic Focus - **Platform Expansion**: Moving from pure documentation to a broader "system of intelligence" that serves clinicians, nurses, revenue cycle teams, and payers. - **Patient-Centric Features**: Recently unveiled a "Patient-Centered Clinician Intelligence Platform" to improve the patient experience alongside clinical efficiency. - **Scale & Trust**: Focusing on onboarding the largest health systems in the US and proving ROI through clinical and operational impact metrics. ## Why Work Here - **High-Growth Environment**: The company is growing rapidly (91% headcount YoY), providing significant career advancement opportunities for early and tenured talent. The work is mission-driven, directly reducing burnout among clinicians. - **Culture**: The culture is grounded in core values: *Honor Humanity*, *Choose Action*, and *Help Others Win*. They emphasize a blameless culture, reduction of cycle time, and continuous improvement. - **Work Model**: They operate "builder hubs" in **San Francisco (HQ)** and **New York City** where engineering and product teams are expected to work in a hybrid model for collaboration. Other roles are open to remote across the US. - **Compensation & Benefits**: - Competitive salary and **equity** for all employees. - Comprehensive health plans, generous HSA contributions, 401(k) matching. - Family-forming benefits, paid parental leave, and a sabbatical program. - Lifestyle wallet, personal device allowance, and mental health support. - Strong emphasis on transparency and employee well-being. - **Differentiator**: You’ll be working on a tangible problem that directly improves the lives of clinicians and patients, with cutting-edge generative AI technology in a healthcare setting. The company is a market leader (Best in KLAS) and has the backing of top-tier VCs and health systems. ## Sources 1. [abridge.com/about](https://www.abridge.com/about) 2. [abridge.com](https://www.abridge.com/) 3. [abridge.com/life-at-abridge](https://www.abridge.com/life-at-abridge) 4. [linkedin.com/company/abridgehq](https://www.linkedin.com/company/abridgehq) 5. 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