---
title: 'Revenue Operations Manager at AfterShip'
canonical: 'https://feeny.ai/job/revenue-operations-manager-aftership-california-oregon-texas-utah-washington-zqjbpm73ecez'
type: 'job'
last_seen: '2026-09-21'
---

# Revenue Operations Manager at AfterShip

- **Company:** AfterShip
- **Location:** California / Oregon / Texas / Utah / Washington
- **Posted:** 2026-09-16
- **Last confirmed live:** 2026-09-21
- **Apply:** https://job-boards.greenhouse.io/aftership/jobs/6194316004

## Job description

## About Us

AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.

AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.

AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.

Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.

Your Mission:

As Revenue Operations Manager you will own the operational backbone that keeps our Sales, Customer Success, and Partnerships teams forecasting accurately, moving fast, and working out of clean systems. Reporting to the Senior Manager, Revenue Operations, you will partner across Sales, CS, Partnerships, Finance, and Legal to drive forecast accuracy, sales ops analysis, and cross-functional projects to completion.

This role is built for someone who takes ownership of recurring cadences without being asked twice, drives tickets and initiatives to resolution rather than letting them stall, and balances hands-on systems configuration with higher-leverage analysis and process improvement. You'll be the person GTM leadership trusts to keep the forecast honest, the CRM clean, and cross-functional projects actually shipping.

What You’ll Do:

- Own the recurring sales and renewals forecast cadence end-to-end — scheduling, data accuracy across HubSpot, Gong Forecast/Engage, Tableau, and Control Center, publishing recaps and action items, and following up with owners until items close.
- Partner with Finance and CS leadership to reconcile renewal base, ARR, and attainment calculations.
- Analyze pipeline, routing, and attribution data to recommend and implement improvements (lead routing logic, ICP scoring, segmentation, meeting-source attribution), proactively flagging data quality issues and process gaps along the way.
- Support quota setting, attainment tracking, and territory/account assignment logic.
- Drive cross-functional initiatives — tooling rollouts, process changes, GTM system integrations — to completion with clear owners and deadlines, tracked visibly in Jira with blockers escalated early.
- Administer and own the sales tech stack (HubSpot, Gong, Chili Piper, Apollo, Lusha, LinkedIn Sales Navigator) — troubleshooting deal creation, routing, and data sync issues, plus licensing, vendor renewals, and budget consolidation.
- Support quoting, contract term negotiation, and vendor/partner agreement review with Legal and Deal Desk, and support Strategic and Platform Partnerships with attribution tracking, deal registration, and reporting.
- Own or directly support QBR/MBR prep for Sales and CS leadership, and support variable compensation calculations in partnership with RevOps Comp.

Who We're Looking For:

- 3+ years in Revenue Operations, Sales Operations, or GTM Systems, ideally supporting both Sales and Customer Success.
- Hands-on experience administering HubSpot and sales engagement/forecasting tools (Gong, Salesloft, Outreach, or similar), including owning a forecasting or pipeline reporting cadence end-to-end.
- Strong project management skills — a track record of driving cross-functional work to completion, comfortable escalating blockers, with experience in Jira or a comparable ticketing system and a habit of proactive status updates.
- Excellent written and verbal communication — comfortable working directly with Sales, CS, Finance, Legal, and Partnerships stakeholders, and able to run and summarize cross-functional meetings.
- Familiarity with variable compensation or deal desk processes; experience supporting a Partnerships or Channel function.

At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.

Why You Should Join Us:

- Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role.

Perks:

- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations

Salary range for this role: USD$141,000 - $165,000

We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

## About AfterShip

## Company Overview
- **One-liner**: AfterShip provides a post-purchase automation platform for ecommerce merchants, unifying shipment tracking, returns management, and AI delivery predictions.
- **Entity Type**: Private (raised $66 million led by Tiger Global in April 2021, plus a $1 million Series A from IDG Capital Partners in 2014)
- **Headquarters**: Singapore (with offices in Toronto, Barcelona, Madrid, Noida, Shenzhen, and more)
- **Founded**: 2012 (after winning Startup Weekend Hong Kong 2011 and Global Startup Battle 2011)
- **Founders**: Co-founders (names not publicly specified in provided sources)

## Core Business
- **Primary industry**: Ecommerce SaaS (post-purchase automation)
- **Target customers**: B2B – ecommerce merchants of all sizes, from SMB to enterprise (over 20,000 paid customers including Samsung, Gymshark, Vivino, Harry’s, Mous, Rakuten)
- **Mission or purpose**: “Build the world’s leading automation platform for ecommerce merchants.” The company believes in a more open and integrated ecommerce ecosystem where retailers, partners, and developers work together for a better shopping experience.

## Products & Services
- **AfterShip Tracking**: Real-time branded shipment tracking across 1,200+ carriers, with proactive notifications and granular status updates. Reduces WISMO (Where Is My Order) tickets by up to 54%.
- **AfterShip Returns**: Exchange-first returns management that transforms returns into revenue by guiding customers toward exchanges and store credits over refunds. Claims a 2x increase in exchanges and a 20% boost in revenue recapture.
- **AfterShip AI EDD**: AI-powered estimated delivery date predictions to build buyer trust and improve delivery date accuracy.
- **Fraud Prevention**: Tools to detect and prevent fraudulent return requests.
- **Enterprise Reporting & Revenue Attribution**: Drill into order-level insights to see how tracking visits and returns contribute to repeat revenue and customer lifetime value.
- **Integrations**: Seamless connections with Shopify, TikTok Shop, Shopify POS, and other major ecommerce platforms.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Total funding of $67 million (Series A + Series B); annual revenue not publicly available
- **Notable Investors/Partners**: Tiger Global (lead Series B), IDG Capital Partners (Series A); over 1,000 carrier partners including major global carriers
- **Growth Signals**:
  - 9.4B+ shipments tracked to date
  - 20,000+ paid customers
  - 450+ employees across 6 countries and 20+ cities
  - Earned Great Place to Work Certification™ in Canada (July 2024)
  - Rapidly expanding go-to-market teams with open roles across North America, Europe, and Asia

## Competitive Advantages
- **Deep carrier integrations**: 1,200+ carriers provide granular, real-time tracking data that competitors may not offer.
- **AI-driven delivery predictions**: Proprietary AI estimates deliver dates with high accuracy, reducing customer uncertainty.
- **Exchange-first returns engine**: Converts refund requests into exchanges/store credits, directly improving merchant margins and customer loyalty.
- **Platform lock-in**: Unifies tracking, returns, and insights into one system, reducing the need for multiple vendors.
- **Remote-first global team**: Engineering-driven culture with talent distributed across 20+ cities, enabling 24/7 operations and diverse perspectives.

## Strategic Focus
- Expand the post-purchase automation platform to cover every touchpoint after checkout.
- Increase integration depth with major ecommerce platforms (Shopify, TikTok Shop) and carrier networks.
- Scale go-to-market teams in North America and Europe to capture more enterprise customers.
- Continue investing in AI capabilities for predictive delivery and fraud prevention.

## Why Work Here
- **Culture**: Values include “Geeky Spirit,” “Quick Delivery,” “Keep It Simple,” and “Customer Success.” The team is described as a group of geeks building automation tools for retailers.
- **Diversity & Inclusion**: Committed to a diverse and inclusive workplace; welcomes all races, languages, cultures, beliefs, genders, and identities.
- **Work setup**: Remote-first company with hybrid-flexible options in hub locations (Toronto, Barcelona, Madrid, Singapore). Employees choose a schedule that fits their time zone and role.
- **Perks & benefits**: Competitive compensation, retirement matching, health benefits, learning stipends (monthly book allowance), in-office benefits like commuter and lunch expense coverage.
- **Growth**: Company invests in personal and professional growth with opportunities to up-skill individually or with the team.
- **Recruiting process**: Six steps – Apply, Screen with People Team, Hiring Manager Interview, Practical Assignment, Meet the Team, Offer.

## Sources
1. [aftership.com – About Us](https://www.aftership.com/company/about-us)
2. [aftership.com – Careers](https://www.aftership.com/careers)
3. [aftership.com – Homepage](https://www.aftership.com/)
4. [linkedin.com – AfterShip](https://www.linkedin.com/company/aftership)
5. [builtin.com – AfterShip](https://builtin.com/company/aftership)

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