---
title: 'Revenue Operations Manager at Forward'
canonical: 'https://feeny.ai/job/revenue-operations-manager-forward-santa-clara-7gc9rgnjhcw6'
type: 'job'
last_seen: '2026-09-08'
---

# Revenue Operations Manager at Forward 

- **Company:** Forward 
- **Location:** Santa Clara, CA
- **Posted:** 2026-08-31
- **Last confirmed live:** 2026-09-08
- **Apply:** https://job-boards.greenhouse.io/forwardnetworks/jobs/7964203003

## Job description

Forward was founded in 2013 by four Stanford Ph.D.s, building the industry's first network digital twin: a mathematically accurate model of the production network. It's the foundation for autonomous networking, giving engineers and AI agents the ability to know the impact of every change before it touches production. That founding instinct still defines how we work. We're accurate and evidence-driven, relentless about clarity, and we'd rather be certain than comfortable, building a groundbreaking platform that transforms how teams run and secure networks across every major cloud and vendor environment.

Global leaders like Goldman Sachs, PayPal, S&P Global, IBM, and Dell trust Forward, alongside fast-growing enterprises and government agencies, realizing an average of $14.2 million in annual benefits, according to IDC. Backed by top-tier investors, including A. Capital, Andreessen Horowitz, Goldman Sachs, MSD Partners, Omega Venture Partners, Section 32, and Threshold Ventures, and headquartered in Santa Clara, we're most proud of our team: curious people who'd rather build what doesn't exist than accept how things have always been done.

We're hiring a Revenue Operations Manager to be the operational backbone connecting our Sales and Customer Success organizations. This is not a siloed "sales ops" or "CS ops" role — you'll own the handoffs, shared metrics, and systems that make the full revenue lifecycle (customer acquisition → onboarding → adoption → renewal → expansion) work as one motion rather than two disconnected ones.

You'll partner closely with Sales and CS leadership to design processes, maintain and improve our GTM tech stack (CRM, CS platform, forecasting and reporting tools), and deliver the data and analysis that drive pipeline, renewal, and expansion decisions. This role is a great fit for someone who's operated in a technical, enterprise B2B SaaS environment and is energized by fixing broken processes, not just documenting them.

Initially the focus for this role will be partnering with Customer Success leadership to focus on driving adoption and retention.

## What You'll Do

Partner with Field Leadership

- Partner closely with Sales & CS leadership to help them operate their business effectively and achieve their goals
- Support territory and account planning, quota setting, and capacity modeling in partnership with Sales leadership
- Build renewal and expansion forecasting models with CS leadership, flagging at-risk accounts and revenue early
- Contribute to annual and quarterly GTM planning cycles, including segmentation and coverage models

Design Efficient Processes

- Own and continuously improve CRM (e.g., Salesforce) and CS platform architecture, ensuring data integrity across the customer lifecycle from opportunity creation through renewal
- Design and maintain the processes that govern handoffs between Sales and CS — quote to cash, onboarding, QBR cadences, renewal and expansion workflows
- Identify and eliminate manual, error-prone processes; build scalable workflows and automations as the team grows

Develop Reporting & Analytics

- Build and maintain dashboards and reporting for pipeline health, forecast accuracy, sales productivity, net revenue retention, churn/expansion, and customer health scores
- Partner with Sales and CS leaders to define and track the metrics that matter — quota attainment, ARR by segment, gross/net retention, time-to-value, renewal rates
- Deliver regular business reviews and ad hoc analysis to leadership, translating data into clear operational recommendations

Establish Cross-Functional Partnerships

- Act as the connective tissue between Sales, Customer Success, Marketing, Product and Finance — ensuring consistent definitions, data, and reporting across teams
- Train and enable Sales and CS teams on tools, process changes, and reporting so adoption sticks

## What We're Looking For

- 5-7 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations at a B2B software company selling into enterprise or technical buyers
- Experience at a growth-stage (Series B-D) tech company with a focus in networking, security, or other infrastructure platform software solutions
- Familiarity with CRM platforms (e.g. Salesforce) and CS platforms (e.g., Gainsight, Vitally, or similar) in terms of how we can design effective processes across these systems.
- Experience supporting both new business sales motions and post-sale expansions motions (renewals, expansion, customer health) — you understand these teams have different rhythms but need to operate in unison
- Proven ability to build clean, reliable reporting and dashboards (Salesforce reports, Looker/Tableau, or similar BI tools)
- Strong AI and modeling skills; comfortable working directly with data, not just requesting it from analysts
- Excellent cross-functional communication skills; able to work directly with Sales reps, CSMs, and executive leadership alike
- A bias toward simplification — you'd rather fix a broken process than build a workaround for it

The expected base pay range for this role is between $175,000-$200,00 per year. Within this range, individual pay is determined by several factors including but not limited to, job-related skills, work experience, and relevant education/training

## About Forward 

## Company Overview
- **One-liner**: Forward Networks provides a vendor-agnostic "digital twin" software platform that creates a mathematically accurate model of an enterprise's entire hybrid network, enabling teams to verify changes, improve security, and accelerate troubleshooting.
- **Entity Type**: Private (Series D)
- **Headquarters**: Santa Clara, California, United States
- **Founded**: 2013
- **Founders**: David Erickson, Nikhil Handigol, Brandon Heller, Peyman Kazemian

## Core Business
- **Primary industry/industries**: Computer Networking Products, Network Management Software, Network Security
- **Target customers**: B2B, primarily large enterprises (including Fortune 50 institutions), financial services, global entertainment companies, and top-level US federal government agencies.
- **Mission or purpose statement**: To transform networks to be more reliable, agile, and secure by providing a single source of verified truth for how a network actually behaves.

## Products & Services
- **Forward Enterprise**: The core platform, a network digital twin. It builds a mathematically accurate model of every device, path, and policy across a hybrid network (on-premises and cloud). Used by networking, security, cloud, and compliance teams for change management, compliance audits, and troubleshooting.
- **Forward AI**: Built on the Forward Enterprise digital twin, this feature allows users to ask the twin questions in natural language to validate changes, understand network behavior, and act with confidence.
- **Forward Predict**: A newer offering built on the digital twin that allows users to predict the outcome of changes before they are implemented, answering "what if" scenarios.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed.
- **Key Metric**: **Total Funding**: $112.1 million across four rounds. **Annual Revenue**: Approximately $15.0 million (estimated).
- **Notable Investors/Partners**: Andreessen Horowitz, Goldman Sachs, MSD Partners, Threshold Ventures. Customers include Goldman Sachs, PayPal, S&P Global, IBM, and Dell.
- **Growth Signals**: The company has been in the market for over 10 years, has won 25+ industry awards, and supports 30+ vendors. It has a presence in 6 countries (including India, United Kingdom, Germany, Japan, and France). Employee headcount is around 199 with monthly growth of +0.4%.

## Competitive Advantages
- **Mathematically Accurate Digital Twin**: The core technology is a mathematically precise model of the network, which is a significant differentiator from competitors that use simpler or less accurate modeling methods.
- **Vendor-Agnostic**: The platform works across all major cloud and vendor environments (e.g., A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP), providing a single source of truth for multi-vendor networks.
- **Strong Investor & Customer Base**: Backed by top-tier venture capital firms and trusted by some of the world's most demanding and complex networks, including major financial institutions and government agencies.

## Strategic Focus
- **AI and Predictive Analysis**: The company is heavily investing in AI capabilities (Forward AI) and predictive modeling (Forward Predict) to move from reactive troubleshooting to proactive network management.
- **Expanding Platform Capabilities**: Continuing to build out the digital twin platform to serve more use cases for different teams (networking, security, cloud, compliance) and to handle increasingly complex hybrid environments.
- **Market Penetration**: Leveraging a strong base of referenceable Fortune 500 and government clients to expand its footprint and grow its customer base.

## Why Work Here
- **Culture & Mission**: Described as a "people-centric, innovative culture" where "brilliant minds are shaping the future of network reliability, security, and AI-ready operations." The company emphasizes that it is an "agile team and early-stage company with plenty of opportunities to grow."
- **Remote/Hybrid Policy**: The company offers remote positions (e.g., a Customer Care Engineer role listed for Australia). The specific policy for all roles is likely flexible and depends on the team and location.
- **Notable Perks & Benefits**:
    - **Compensation**: Competitive pay and equity packages.
    - **Health & Wellness**: Top-grade medical, dental, and vision insurance for employees and their families.
    - **Time Off**: No tracked time off for vacations, holidays, and family days (with manager approval).
    - **Growth**: Opportunities for professional growth within an agile, early-stage company environment.
- **Engineering Culture**: Founded by four Stanford Ph.D.s, the company has a strong technical foundation. The work involves solving complex problems at scale for the world's most demanding networks, which would appeal to engineers who enjoy deep technical challenges.

## Sources
1. [forwardnetworks.com - Careers](https://www.forwardnetworks.com/careers/)
2. [forwardnetworks.com - About](https://www.forwardnetworks.com/about/)
3. [forwardnetworks.com - Homepage](https://www.forwardnetworks.com/)
4. [linkedin.com - Forward Networks](https://www.linkedin.com/company/forward-networks)
5. [job-boards.greenhouse.io - Forward Networks](https://job-boards.greenhouse.io/forwardnetworks/jobs/7714534003)

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