---
title: 'Revenue Operations Manager at OpenLoop Health'
canonical: 'https://feeny.ai/job/revenue-operations-manager-openloop-health-united-states-mhhrsv4v3p90'
type: 'job'
last_seen: '2026-09-17'
---

# Revenue Operations Manager at OpenLoop Health

- **Company:** OpenLoop Health
- **Location:** United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-11
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/openloophealth/73a20ea9-594e-4125-ba57-cabfd7abe530

## Job description

## About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

At OpenLoop, implementation is where a signed contract becomes a working telehealth program—and where speed, accuracy, and repeatability translate directly into recognized revenue. We're looking for a Revenue Operations Manager to partner with Implementation leadership in designing and executing the processes, data, and tooling that get clients live faster and keep their configurations clean once they are. This role is the operational engine of our sell-to-live motion. You'll be the right hand to our Sr. Director of Customer Activation—owning the workflows the delivery team runs on every day, the QA gates that catch problems before clients do, and the reporting that tells leadership exactly where every implementation stands. If you believe a go-live date should be a commitment rather than an estimate—and you have the process and data chops to make that true—we want to talk.

## Why This Role Exists

Implementation sits between a closed-won deal and revenue in the door. Work is tracked across Jira, the CRM, and project tooling without a consistent connected view, which means inconsistent go-live criteria, ownership gaps at handoff, unpredictable time-to-live, and post-launch change requests that quietly consume delivery capacity. This role builds the operational foundation that makes implementation predictable. You'll standardize what "live" means, instrument the path from signature to first intake, and give the Implementation team the process and change-management discipline it needs to scale as client count grows.

## What You'll Own

- Implementation Process Design – Own the end-to-end sell-to-live workflow—stage definitions, entry and exit criteria, the Sales-to-Implementation handoff, and documented playbooks by program type—so every implementation runs the same way regardless of who's driving it.
- Implementation Systems & Automation – Own the configuration that makes the process real: Jira project templates, issue types, and workflows; CRM-to-Jira automation so status is captured once and reported everywhere; and the field-level standards that keep implementation data trustworthy. You will work closely with the Revenue Systems to translate requirements into an actionable build.
- Delivery Rigor & Capacity Planning – Work with Implementation PMO to build the project management discipline on client implementations—milestone tracking, dependency management, escalation paths—and forecast implementation capacity against closed-won pipeline so staffing decisions get made ahead of demand, not after a slip.
- Go-Live QA – Work with the Implementation team to build and run the quality gates that validate client configuration before launch. Maintain the pre-launch checklist and defect log, and drive root-cause analysis on anything that reaches a client.
- Change Request Management – Own intake, triage, prioritization, and SLAs for post-go-live configuration changes on live clients—so change work is visible, sized, and resourced deliberately rather than absorbed invisibly by the delivery team.
- Implementation Reporting & Analytics – Build and maintain the dashboards and reports leadership relies on: time-to-live, on-time go-live rate, stage aging, capacity utilization, QA defect trends, and change request throughput—supporting both weekly operating decisions and executive reporting. You will work closely with the Revenue Intelligence team to support.
- Cross-Functional Partnership – Work closely with Sales, Customer Success, Clinical Operations, and Product/Engineering to ensure implementation is connected to pre-sale commitments on the front end and hands off cleanly to CS on the back end.

## What We're Looking For

- 5+ years in implementation operations, professional services operations, program/project management, or Revenue Operations—ideally in B2B SaaS, healthcare, or digital health
- Track record of standing up repeatable delivery processes and getting them to actually stick with a delivery team
- Hands-on experience with Jira or Atlassian tooling as a system of record—project and workflow configuration, not just ticket hygiene
- CRM experience: HubSpot today, Salesforce following our October go-live; comfort operating across both through a migration
- Fluency with project management tooling generally, and a demonstrated ability to pick up unfamiliar systems quickly and get real value out of them
- Analytical mindset—can build a dashboard, defend a metric definition, and turn stage-aging data into an operational recommendation
- Strong documentation skills and strong stakeholder management with both delivery teams and senior leaders
- Comfortable with ambiguity and energized by building systems from scratch
- Experience in a regulated environment (healthcare, telehealth, fintech) a plus

## How We'll Measure Success

- Time to Live – Average days from contract signature to client go-live
- On-Time Go-Live Rate – Percentage of implementations live by their committed date
- Go-Live Defect Rate – Configuration issues surfaced after go-live versus caught in QA
- Change Request Cycle Time – Median time from intake to resolution for live-client change requests
- Capacity Forecast Accuracy – Forecasted implementation capacity versus actual demand and delivery throughput
- Implementation Data Completeness – Percentage of active implementations with current, complete stage and milestone data

Our Company We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. Sound like a good fit? We’d love to meet you.

## About OpenLoop Health

## Company Overview
- **One-liner**: OpenLoop Health provides end-to-end, white-label telehealth infrastructure that enables healthcare and non-healthcare organizations to launch and scale digital health services.
- **Entity Type**: Private
- **Headquarters**: Des Moines, Iowa, United States
- **Founded**: 2020
- **Founders**: Dr. Jon Lensing (CEO & Co-Founder) and Christian Williams (COO & Co-Founder)

## Core Business
- **Primary industry**: Digital Health / Telehealth Infrastructure
- **Target customers**: B2B — Digital health companies, hospitals & health systems, health plans, employers, retail & pharmacy, and non-healthcare entities looking to add virtual care offerings.
- **Mission**: To bring healing anywhere, anytime to anyone across the nation.
- **Vision**: A world where healthcare is accessible, efficient, and tailored to individual needs—delivered wherever the patient may be.

## Products & Services
OpenLoop offers a full-stack, white-labeled suite of services:
- **Technology Platform**: HIPAA-compliant EHR with flexible API integrations, scheduling, booking, payments, and support for both synchronous and asynchronous care. AI-powered operations to streamline clinical workflows.
- **Provider Staffing & Credentialing**: Access to a nationwide, NCQA-credentialed network of clinicians across 30+ specialties and 15+ languages, with full 50-state coverage. Includes licensing, credentialing, and onboarding management.
- **Payer Coverage & Revenue Cycle Management (RCM)**: A network of 600+ payer contracts including Medicare and Medicaid, paired with RCM services to streamline reimbursement.
- **Regulatory, Legal & Compliance Support**: End-to-end legal, financial, and compliance setup, including ongoing regulatory maintenance and expert support.
- **Clinical Pathways**: Over 100 repeatable, scalable, and vetted clinical protocols (e.g., medical weight loss, HRT, urgent care, mental health).
- **Diagnostic Imaging & Labs**: A platform for diagnostic image ordering, referrals, and results, plus access to a network of pharmacy and lab partners for competitive medication costs.

## Market Standing
- **Valuation**: Not publicly available (private company)
- **Key Metric**: Trusted by 3M+ patients annually; serves patients in all 50 states; processes thousands of patient visits per month.
- **Notable Investors/Partners**: Managing board includes Jack Berkowitz, Freddie Martignetti, and Ryan Morley. Client partners span digital health companies, hospitals, health plans, and employers.
- **Growth Signals**: OpenLoop saw **700% YoY growth in 2024**, appointed key executive team members (including a Chief Medical Officer, CFO, CCO, and CPO), and integrated AI technology into its operations. LinkedIn followers grew 124.8% year-over-year.

## Competitive Advantages
- **Full-stack, end-to-end solution**: OpenLoop is the only white-label provider that covers clinical, administrative, regulatory, and technological needs under one roof — clients bring their brand and patients, OpenLoop handles everything else.
- **Nationwide scale**: 50-state PC network, 600+ payer contracts (including Medicare/Medicaid), and a network of thousands of clinicians.
- **NCQA-accredited credentialing**: A streamlined, accredited credentialing process that reduces administrative burden for clients.
- **Proven, repeatable clinical pathways**: Over 100 pre-vetted, scalable protocols allow clients to launch new programs quickly and safely.
- **Deep Midwest roots**: Headquarters in Des Moines, Iowa, with a commitment to building local talent and positioning Iowa as a hub for healthcare transformation.

## Strategic Focus
- **AI integration**: Embedding AI to streamline clinical workflows, enhance patient support, and guide optimized care pathways.
- **Expansion of clinical pathways**: Continuously developing new, ready-to-use care programs (e.g., medical weight loss, HRT, anti-aging, mental health).
- **Scaling partnerships**: Serving a growing range of organizations from digital health startups to large employers and health systems.
- **National reach**: Deepening 50-state coverage and payer relationships to enable truly national virtual care delivery.

## Why Work Here
- **Culture & Mission**: Driven by a mission to “bring healing anywhere,” with a strong focus on expanding healthcare access. The team is described as passionate, energetic, and focused on driving long-lasting results.
- **Work Environment**: Hybrid work environment with a pet-friendly office in Des Moines, Iowa. The company is deeply committed to its Iowa roots and building a skilled local workforce.
- **Benefits**: Competitive salary, generous PTO, medical/dental/vision insurance, and a 401k program.
- **Growth & Impact**: Employees report feeling empowered to make a lasting impact on virtual care delivery. The company saw explosive 700% YoY growth in 2024, indicating a dynamic and scaling environment.
- **Leadership**: Experienced executive team including a CEO/co-founder with a personal connection to healthcare access challenges, a COO/co-founder, a CMO, CFO, CCO, CPO, and General Counsel.
- **Caution**: The careers page explicitly warns of fraudulent job postings and fake recruiter outreach. Candidates should verify any role or offer by emailing fraud@openloophealth.com.

## Sources
1. [openloophealth.com](https://openloophealth.com/)
2. [openloophealth.com/careers](https://openloophealth.com/careers)
3. [openloophealth.com/team](https://openloophealth.com/team)
4. [openloophealth.com/blog/who-is-openloop-health](https://openloophealth.com/blog/who-is-openloop-health)
5. [linkedin.com/company/openloophealth](https://www.linkedin.com/company/openloophealth)

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