---
title: 'Revenue Operations System Administrator at WatchGuard Technologies, Inc.'
canonical: 'https://feeny.ai/job/revenue-operations-system-administrator-watchguard-technologies-inc-sao-paulo-qd9txhhsptap'
type: 'job'
last_seen: '2026-09-07'
---

# Revenue Operations System Administrator at WatchGuard Technologies, Inc.

- **Company:** WatchGuard Technologies, Inc.
- **Location:** São Paulo, Brazil
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-07-08
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/watchguard/21df32f2-996e-4fd6-ab9e-b15bd1ed3a56

## Job description

## About the Position

As the Revenue Operations System Administrator at WatchGuard, you will be the operational backbone of our sales enablement tech stack — ensuring that the tools our global sales team relies on every day are running smoothly, configured correctly, and fully adopted. This role sits at the intersection of sales, marketing, and operations, and has a direct impact on the productivity and effectiveness of our sales organization across the US, LATAM, EMEA, and APJ.

You will own the day-to-day administration, user management, and troubleshooting for our core sales enablement platforms: Outreach, Kaia, ChiliCal, and Sendoso. You will be the go-to resource for sales reps who need support, configuration changes, or guidance on how to get the most out of these tools. You will also serve as a backup resource for the field marketing team on Sendoso gifting needs.

This role reports to the Sales Enablement Manager and is part of the broader Revenue Marketing team — a cross-functional, tightly aligned organization that includes sales enablement, demand generation, marketing operations, and digital environments.

A Day in the Life

No two days will be exactly the same in this role. You might start your morning triaging a support ticket from a sales rep who can’t access their Outreach sequences, then spend time building and optimizing a new sequence for an upcoming go-to-market play. Your afternoon might involve updating Kaia coaching cards to reflect a recent product launch, then fielding a request from a Channel Development Manager who needs a custom ChiliCal link set up for an upcoming partner outreach effort.

You’ll regularly coordinate with the Sales Enablement Manager on prioritization and platform roadmap needs, and you’ll work closely with sales reps and leaders globally to make sure every tool is configured to support the current selling motion. Given the global nature of WatchGuard’s sales team, some flexibility in your schedule to support team members in different time zones will be important.

Within One Month, You Will…

- Complete an audit of current user setups, permissions, and configurations across Outreach, Kaia, ChiliCal, and Sendoso
- Get familiar with the current sequence library in Outreach and understand the go-to-market plays they support
- Meet key stakeholders across global sales, sales enablement, marketing operations, and field marketing
- Handle your first round of user management requests and troubleshooting tickets independently Within Three Months, You Will…
- Fully own user provisioning, deprovisioning, and access management for all four platforms
- Build and launch your first optimized Outreach sequence in support of an active sales play
- Establish a regular cadence for Kaia playlist and coaching card reviews to keep content current and relevant
- Define and document standard operating procedures for the most common admin requests and troubleshooting scenarios

Within Six Months, You Will…

- Deliver regular Outreach reporting to sales leadership, including sequence performance, rep activity, and adoption metrics
- Have a fully documented, optimized process for all platform admin functions across Outreach, Kaia, ChiliCal, and Sendoso
- Proactively identify and implement improvements to platform configurations that drive sales productivity
- Serve as a trusted resource for both the sales enablement and field marketing teams on all platform-related needs

## Responsibilities

Outreach Administration & Optimization

- Own all user management in Outreach, including provisioning, deprovisioning, role assignments, and permissions for the global sales team across US, LATAM, EMEA, and APJ
- Build, manage, and optimize sales sequences in alignment with active go-to-market plays, ensuring sequences are current, accurate, and effective
- Serve as the primary point of contact for Outreach troubleshooting and support requests from sales reps and leaders
- Own Outreach reporting — pulling and presenting performance data on sequence activity, rep engagement, and platform adoption to the Sales Enablement Manager and sales leadership
- Monitor platform health and proactively identify configuration issues, underperforming sequences, or adoption gaps

Kaia Administration & Content Management

- Own the creation and management of Kaia playlists, coaching cards, and topic cards, ensuring all content reflects the latest product messaging, sales plays, and enablement priorities
- Regularly review and update Kaia content in partnership with the Sales Enablement Manager and product marketing to keep it accurate and impactful
- Manage user access and permissions in Kaia for the global sales team
- Troubleshoot Kaia issues and respond to support requests from reps and managers

ChiliCal Administration & Calendar Management

- Own the administration and user management of ChiliCal for the global sales team
- Create and manage calendar links as requested by sales reps, including standard links and custom configurations for specific outreach needs
- Troubleshoot scheduling issues, broken links, and integration errors in ChiliCal
- Maintain documentation of link types and configurations to support consistent and scalable setup for new team members

Sendoso Administration & Support

- Own the back-end user management and permissions for Sendoso across the global sales team
- Assist sales reps with their Sendoso gifting links, direct mail sends, and troubleshooting of platform issues
- Serve as a backup resource for the field marketing team on Sendoso campaign execution and support needs as required
- Stay current on Sendoso features and best practices to help drive adoption and effective use by the sales team

Cross-Functional Collaboration & Process

- Partner closely with the Sales Enablement Manager on platform roadmap priorities, tool improvements, and enablement alignment
- Coordinate with sales operations and marketing operations on integrations, data flow, and CRM-connected platform configurations
- Develop and maintain documentation for all platform admin processes, standard operating procedures, and user guides
- Proactively identify opportunities to automate or streamline admin workflows to improve efficiency and scale

## Skills and Qualifications

- 1–3 years of experience in sales operations, revenue operations, marketing operations, or a sales enablement support role
- Hands-on experience with Outreach or a similar sales engagement platform; experience building and managing sequences is a plus
- Familiarity with Kaia, ChiliCal, Sendoso, or similar sales enablement and gifting tools
- Comfort working with CRM systems; Salesforce experience preferred
- Strong attention to detail and a low tolerance for broken processes or bad data
- A genuine interest in helping salespeople work more efficiently and effectively
- Ability to manage multiple requests simultaneously and prioritize based on urgency and business impact
- Strong written and verbal communication skills, with the ability to communicate clearly with both technical and non-technical stakeholders
- Comfortable working across time zones to support a global sales team in US, LATAM, EMEA, and APJ
- Self-motivated, highly organized, and a natural problem-solver
- Bachelor’s degree or equivalent work experience

## About WatchGuard Technologies, Inc.

## Company Overview
- **One-liner**: WatchGuard Technologies provides enterprise-grade cybersecurity solutions designed for managed service providers (MSPs) and mid-size enterprises, delivered through a unified platform.
- **Entity Type**: Private (acquired by Vector Capital in 2022; previously publicly traded on Nasdaq)
- **Headquarters**: Seattle, Washington, United States
- **Founded**: 1996
- **Founders**: Not disclosed in available sources

## Core Business
- **Primary industry**: Cybersecurity (Computer and Network Security)
- **Target customers**: B2B – Managed Service Providers (MSPs), mid-size and distributed enterprises, SMBs, security resellers
- **Mission**: "Deliver real-world cybersecurity built for constantly evolving threats and limited IT resources" while making enterprise-grade security accessible to any organization.

## Products & Services
- **Unified Security Platform®**: Integrated suite covering network security, endpoint protection, multi-factor authentication, and secure Wi-Fi, managed through a single cloud interface.
- **WatchGuard Cloud**: Centralized cloud management console for security administration, visibility, and reporting.
- **ThreatSync XDR**: AI-driven extended detection and response for threat visibility, alert correlation, and automated remediation.
- **WatchGuard MDR**: 24x7 managed detection and response services with threat hunting, containment, and guided remediation.
- **Network Security Appliances**: Hardware and virtual firewalls (1.75M active appliances deployed).
- **Endpoint Security**: Protects 7.5M endpoints and identities.
- **Multi-Factor Authentication (MFA)**: Identity and access management with zero-trust policies.
- **Secure Wi-Fi**: Enterprise wireless security solutions.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company; acquired by Vector Capital in April 2022)
- **Key Metric**: Annual revenue of $299M (latest available); total historical funding of $45.5M (seed, post-IPO equity, and private equity rounds)
- **Notable Investors/Partners**: Vector Capital (parent company); serves 25,000 MSPs and 17,000 security resellers; active in 179 countries
- **Growth Signals**: Acquired ActZero in January 2025; headcount of ~1,250 employees (global, across 37 countries); 2% YoY headcount growth reported on LinkedIn (814 employees, likely a subset); 7.5M endpoints protected; 1.75M network security appliances deployed

## Competitive Advantages
- **Unified Platform Approach**: Single architecture that integrates network, endpoint, identity, and cloud security, reducing complexity for MSPs.
- **MSP-First Strategy**: Built specifically for managed service providers with flexible licensing, partner programs, and automation tools.
- **Longevity & Scale**: 30 years of cybersecurity experience, 24x7 global support, and a large installed base (250,000+ customer organizations).
- **AI-Driven Automation**: ThreatSync XDR and Automation Core enable automated threat detection, remediation, and policy management.

## Strategic Focus
- **AI-Driven XDR & Zero Trust**: Expanding AI capabilities for threat detection and zero-trust identity-based security.
- **Operational Alignment for MSPs**: Direct API access, out-of-the-box integrations, and automation to help MSPs scale security services efficiently.
- **Cloud & SASE Evolution**: WatchGuard Cloud as the central management interface for hybrid and remote work environments.
- **MDR Services Growth**: Expanding managed security services to reduce burden on internal IT teams.

## Why Work Here
- **Culture**: Emphasizes "curiosity, collaboration, and a shared commitment to delivering security that matters" (careers page). LinkedIn employer rating: 3.9/5 (310 reviews) with work-life balance at 4.0 and culture at 3.8.
- **Work Environment**: Global team across 37 countries; roles include on-site (e.g., Miami, Madrid) and likely hybrid/remote depending on position; engineering culture led by SVP of Engineering Jack Waters.
- **Notable Perks**: Not explicitly listed, but the company highlights "career growth" and "innovation mindset" in its employer branding.
- **Engineering Focus**: Active hiring for Staff Software Engineer, Front-End Engineer, Integrations Developer, and QA roles; opportunity to work on a unified security platform at scale.

## Sources
1. [WatchGuard Careers Page](https://www.watchguard.com/wgrd-careers)
2. [WatchGuard Jobs on Lever](https://jobs.lever.co/watchguard)
3. [WatchGuard About Page](https://www.watchguard.com/wgrd-about)
4. [WatchGuard Homepage](https://www.watchguard.com/)
5. [WatchGuard LinkedIn Profile](https://linkedin.com/company/watchguard-technologies)

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