--- title: 'Revenue Recovery Lead at Ownwell' canonical: 'https://feeny.ai/job/revenue-recovery-lead-ownwell-austin-n6ghym2vnkgk' type: 'job' last_seen: '2026-09-14' --- # Revenue Recovery Lead at Ownwell - **Company:** Ownwell - **Location:** Austin, TX - **Posted:** 2026-06-02 - **Last confirmed live:** 2026-09-14 - **Apply:** https://job-boards.greenhouse.io/ownwell/jobs/4686070006 ## Job description Company Background: Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes. Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country. Our Culture People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company. We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers. Our core values are our guiding principles in everything we do - Customer Obsession - Take Ownership - Do The Right Thing - Go Far Together - Accelerate Innovation ## The Role Ownwell has grown rapidly across multiple product lines and geographies. As we’ve scaled, we need a dedicated owner for revenue recovery — someone to build the systems, processes, and customer touchpoints that ensure we collect on the value we’re delivering. We’re looking for a Revenue Recovery Lead to focus 100% of their effort on collecting and ensuring timely revenue recovery. You’ll inherit a playbook but come in and rewrite it, iterate, and improve it. You’ll design the systems, talk to customers, evaluate tools, and define what “great” looks like. This role reports directly to the CEO. It’s high-visibility, high-autonomy, and high-impact. We’re not looking for someone who’s done collections the same way for 15 years. We’re looking for an operator and builder who can learn collections fast, use modern tools (including AI) creatively, and treat every customer conversation as a chance to strengthen the relationship — not damage it. ## What You’ll Do Build the foundation (first 90 days) Stand up AR aging visibility from our current dashboards, reporting, and segmentation by product line and delinquency stage. Design and implement automated outreach workflows that respect the nuances of how and when our customers are billed. Evaluate and establish vendor relationships for late-stage recovery. Document dispute resolution processes and SLAs. Own the motion (ongoing) Talk to customers directly. Understand why people aren’t paying, what’s confusing, and what’s broken in the experience — then feed that signal back to product and CX. Use AI tools aggressively to automate outreach, classify disputes vs. true delinquency, and reduce manual work. Build the measurement infrastructure: DSO, bad debt rates, recovery rates by channel and cohort. Own the compliance layer and make sure our approach is airtight. Develop the escalation framework from first reminder to write-off — these thresholds don’t exist yet, and you’ll create them. ## Who You Are A builder, not a maintainer. You’ve stood up a process, system, or function where one didn’t exist before — collections, ops, RevOps, customer success, or something adjacent. You know the difference between building the plane while flying it and waiting for the blueprint. An operator who executes with speed and creativity. You’re the person whose previous managers had to slow down, not speed up. You move fast, iterate, and don’t wait for permission. AI-fluent and tool-curious. You actively use AI in your work today — not as a novelty, but as a core part of how you get more done. You’re excited by the idea of automating an entire outreach sequence before lunch and spending the afternoon on the edge cases AI can’t handle. A great communicator who genuinely likes talking to people. A meaningful part of this role is engaging with customers who owe us money but also benefited from our services. That’s a nuanced conversation. You handle it with empathy, clarity, and firmness. Comfortable with ambiguity. The playbook doesn’t exist. The reporting doesn’t exist. Some of the tooling doesn’t exist. That excites you more than it scares you. Analytically strong. You’re fluent in spreadsheets, comfortable in SQL or willing to learn it, and you make decisions with data. Where You Might Come From No single background is a perfect match for this role. But you’ll ramp fastest if you’ve worked in one or more of these worlds: consumer tax resolution, personal injury or contingency-fee law firm operations, healthcare revenue cycle management, consumer lending or fintech, or high-growth startup operations where you were the “figure it out” person. Collections-specific experience is a plus, not a requirement. We’d rather hire someone brilliant who learns collections in 90 days than someone who’s been doing it the same way for a decade. What Makes This Role Different You’re not collecting for a product people resent. Our customers already received value from us. The conversation starts from a fundamentally different place than traditional collections. You report to the CEO. This isn’t buried in finance. It’s a strategic priority with direct executive support and authority. You get to build. No existing team, no inherited process, no legacy system. Blank canvas with real resources. AI is a first-class tool here. We expect you to use it and will give you the tools and budget to do so. Ownwell offerings - Entrepreneurial culture. Own your career; we are here to support you in the journey. - Access to First Round Network to build your community outside of Ownwell. - Flexible PTO. We believe in giving you the flexibility to own your time off. In addition to flexible time off, you will get 11 company holidays. We close the company operations for the last week of the year to help the team recharge and reset. - Competitive health benefits. We care for you and your family’s health, as reflected in our benefits coverage. - Learning support through a $1,000 stipend per year to enable investing in your individual learning needs. - Supporting parental journey. We offer up to 16 weeks of fully paid parental and bonding leave to support your journey as a new parent. - Equity participation. Bring a founder’s mindset to grow and scale us. - Complimentary real estate and tax consulting licensing and renewal Ownwell's vision is to democratize access to real estate expertise. When we say we want to provide access, we mean providing access to everyone. To do that well, we need a team that's broadly representative. We welcome people from all backgrounds, ethnicities, cultures, and experiences. Ownwell is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other status. ## About Ownwell ## Company Overview - **One-liner**: Ownwell uses technology and local expertise to automatically identify property owners overpaying on real estate taxes and manage the entire appeals and exemptions process. - **Entity Type**: Private (Series B) - **Headquarters**: Austin, Texas, United States - **Founded**: 2020 - **Founders**: Colton Pace (CEO) ## Core Business - **Primary industry/industries**: Property tax reduction / Real estate technology (PropTech) - **Target customers**: B2C and B2B – homeowners, commercial property owners, and real estate investors in the United States - **Mission or purpose statement**: “To make the costs of real estate ownership more clear and equitable.” ## Products & Services - **Property Tax Appeal & Protest**: End-to-end management of tax assessment appeals, protests, and corrections to lower property tax bills. Success rate claimed at 88%, with average annual savings of $774. - **Tax Monitoring Program**: Automated ongoing monitoring of property taxes; Ownwell automatically takes action if overpayment is detected. - **Exemption Discovery & Acquisition**: Helps property owners find and apply for relevant tax exemptions (e.g., homestead, senior, veteran). - **Tax Bill Projections & Insights**: Provides future tax bill forecasts and property value trends through a personalized property portal. - **Additional Services**: Home insurance optimization, utility expense trimming (e.g., internet), and other real estate cost-saving tools. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Total funding raised – **$55.75M** (latest round: $30M Series B, raised approximately early 2026 based on search date) - **Notable Investors/Partners**: PROOF, Long Journey Ventures, Left Lane, First Round Capital, Wonder Ventures, and 14 other investors - **Growth Signals**: Expanding to new states (hiring property tax consultants in Colorado, Texas, nationally); launched several new products in 2023 (exemptions, tax projections); 3,000+ Google reviews with 4.7 rating; opening an engineering hub in Gurugram, India. ## Competitive Advantages - **Tech-enabled scale**: Proprietary software automates the detection of overpayments and manages the complex, localized tax protest process, allowing a high success rate (88%) at scale. - **Regulatory expertise**: Deep knowledge of county-specific tax codes and appeal deadlines across hundreds of jurisdictions. - **End-to-end customer experience**: Single platform that handles everything from tax monitoring to insurance savings, with a “set it and forget it” model for homeowners. ## Strategic Focus - **Product expansion**: Continuing to add new cost-reduction services (insurance, utilities, mortgage-related services) to create a comprehensive real estate expense platform. - **Geographic growth**: Scaling tax consultant teams into new states (e.g., Colorado, Texas) and building a remote national team. - **Engineering investment**: Establishing an engineering office in Gurugram, India to accelerate product development. ## Why Work Here - **Culture**: Entrepreneurial, high-performance environment with values like “Take Ownership,” “Customer Obsession,” and “Do the Right Thing.” Emphasis on collaboration, transparency, and continuous development. - **Flexibility**: Flexible PTO, 11 company holidays + last week of year off; remote roles available for some positions (e.g., National Commercial Property Tax Consultant). HQ in downtown Austin, TX. - **Benefits**: Comprehensive health (Aetna/PPO/HSA/Kaiser), dental/vision (Guardian), up to 16 weeks fully paid parental leave, wellness stipend (monthly), learning stipend ($1,000/year), mental health resources (Spring Health), Health/Flexible Savings Accounts, short-term disability, voluntary life insurance. - **Growth**: Rapidly growing Series B company with new product launches and expanding team globally (Austin + Gurugram). Employees report high autonomy and ownership. ## Sources 1. [ownwell.com - Careers page with perks, benefits, team](https://www.ownwell.com/careers) 2. [ownwell.com - Homepage with savings stats](https://www.ownwell.com/) 3. [job-boards.greenhouse.io/ownwell - Open positions](https://job-boards.greenhouse.io/ownwell) 4. [ownwell.com - About page with mission and team](https://www.ownwell.com/about) 5. [cbinsights.com - Funding, financials, overview](https://www.cbinsights.com/company/ownwell) ## Other roles at Ownwell - [Growth Lead, Market Expansion](https://feeny.ai/job/growth-lead-market-expansion-ownwell-new-york-city-long-island-ega7daeg26rh) — New York City Long Island, NY - [Commercial Property Tax Consultant- Business Personal Property (BPP)](https://feeny.ai/job/commercial-property-tax-consultant-business-personal-property-bpp-ownwell-austin-qz4nj9zjyp4r) — Austin, TX - [Commercial Property Tax Consultant- National Team](https://feeny.ai/job/commercial-property-tax-consultant-national-team-ownwell-united-states-7drngksczwwn) — United States - [Commercial Property Tax Consultant](https://feeny.ai/job/commercial-property-tax-consultant-ownwell-austin-ad25zqw32jxk) — Austin, TX - [Mortgage Loan Officer](https://feeny.ai/job/mortgage-loan-officer-ownwell-austin-622ab4a9bt01) — Austin, TX - [Business Development Manager - Partnerships](https://feeny.ai/job/business-development-manager-partnerships-ownwell-austin-xypffepax5bf) — Austin, TX - [Insurance Agent](https://feeny.ai/job/insurance-agent-ownwell-austin-874v5jb6yfg7) — Austin, TX - [Senior Account Executive](https://feeny.ai/job/senior-account-executive-ownwell-austin-nmt71t9748wb) — Austin, TX - [Support Operations Specialist](https://feeny.ai/job/support-operations-specialist-ownwell-austin-fx2q0qb54wsc) — Austin, TX - [Product Manager](https://feeny.ai/job/product-manager-ownwell-austin-80m89e6yrvp1) — Austin, TX