---
title: 'Reverse Logistics Warehouse Admin (0926) at Trail Appliances Ltd.'
canonical: 'https://feeny.ai/job/reverse-logistics-warehouse-admin-0926-trail-appliances-ltd-kelowna-jgf62q59rf7y'
type: 'job'
last_seen: '2026-09-07'
---

# Reverse Logistics Warehouse Admin (0926) at Trail Appliances Ltd.

- **Company:** Trail Appliances Ltd.
- **Location:** Kelowna, Canada
- **Work type:** onsite
- **Posted:** 2026-08-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://jobs.lever.co/trailappliances/dc708f56-8b65-475f-b3e0-23312dbca0a0

## Job description

We have everything we need to inspire our customers. Except you. Reporting to the Warehouse Supervisor, this role is responsible for managing returns to the warehouse along with picking, loading, scanning, and returning products to supplier. We're on the hunt for an enthusiastic Reverse Logistics Warehouse administrator. At Trail Appliances, we don't just deliver products; we deliver experiences. If this role sounds interesting to you, Trail Appliances is the place for you!

Compensation and Schedule:

- Starting at $ 23.55 per hour
- Guaranteed yearly wage progression
- Scheduled from Tuesday to Saturday 7.30 am start until 4 pm

As a Reverse Logistics Warehouse Administrator, you will have the following responsibilities Warehouse Operations

- Process, pick, pack, and prepare incoming customer orders for shipment
- Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
- Maintain accurate inventory records using the warehouse management system (WMS / ERP)
- Safely operate warehouse equipment in accordance with company safety procedures
- Maintain warehouse cleanliness, organization, and safety standards at all times
- Customer pickup administrative duties, whether that is for serialized product or non-serialized parts pickup

Returns Receiving & Daily Planning

- Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
- Review and plan daily incoming returns to ensure timely processing and workload prioritization
- Perform daily receiving and accurate system entry of returned units

Returns Processing & Disposition

- Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
- Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
- Maintain clean, organized return zones and staging areas

Supplier Claims & Policy Compliance

- Understand and comply with supplier return and claims policies
- Submit supplier claims accurately and within required timelines
- Track and follow up on submitted claims daily to ensure resolution and recovery

Inventory & Reverse Logistics Coordination

- Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
- Support and monitor inventory transfers related to returns and reverse logistics activities
- Assist in reconciling return inventory and identifying discrepancies

Documentation & Communication

- Upload, scan, and maintain all return-related documentation and paperwork
- Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
- Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders

To be successful in this role, you should have:

- Proficient in the Microsoft Office programs
- Ability to quickly learn new systems and processes
- Exceptional communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Forklift certification preferred
- A self-starter with the ability to take initiative and think critically to seek out information and solutions independently
- Experience working independently, as well as in partnership with other team members
- The ability to work in a dynamic and fast paced environment requiring strong organization, time management and prioritization skills. Being able to lift and meet the physical demands of the role
- You must be legally eligible to work in Canada with a minimum of a valid work permit

## Why join Trail

- Competitive salary
- Extended Health Benefits
- Generous employee discounts
- Career Development Opportunities
- Company events
- Fun and dynamic work environment where your strengths and personality shine!

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!

Our core values:

- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.

## About Trail Appliances Ltd.

## Company Overview
- **One-liner**: Trail Appliances Ltd. is Western Canada’s leading independent appliance retailer, selling home and kitchen appliances from over 55 brands, complemented by in-house delivery and support.
- **Entity Type**: Private (Privately Held, Family-Owned)
- **Headquarters**: Richmond, British Columbia, Canada
- **Founded**: 1974
- **Founders**: The Broderick family (founders; the business remains family-owned)

## Core Business
- **Primary Industry**: Retail (Home Appliances)
- **Target Customers**: B2C (homeowners, renters), B2B (builders, developers, interior designers), and SMB (property managers).
- **Mission/Purpose Statement**: To enhance the quality of life for Canadian families by creating special moments at home — making shopping ridiculously easy and inspiring possibilities.

## Products & Services
- **Retail Sales**: In-showroom and online sales of refrigerators, washers, dryers, ranges, dishwashers, and small appliances from 55+ brands (e.g., Miele, Bosch, Samsung, LG). Includes design consultations, financing, and a free premium delivery service.
- **Builder Division (Single Family, Multi-Family, Apartment Replacement)**: Project-based sales and specification support for new construction and multi-family developments.
- **Designer Sales**: Dedicated relationship-based support for interior designers and architects, including early-stage project specification and product sourcing.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (Private company)
- **Key Metric**: Annual revenue not disclosed; employs 307 people ([LinkedIn](https://ca.linkedin.com/company/trail-appliances)) — down 1.3% year-over-year.
- **Notable Investors**: No institutional investors — the company is family-owned.
- **Growth Signals**: 50+ year legacy, trusted as Western Canada’s top independent appliance retailer. Active hiring: 21 open job postings (up 61.5% year-over-year, as of late 2025). Recently celebrated its 50th anniversary. Operates 10 showrooms, 3 clearance centres, and 4 offices.

## Competitive Advantages
- **Local Expertise, National Scale**: A family-owned independent with showrooms full of thousands of appliances and a well-trained team — “so buying appliances is as easy as using them.”
- **End-to-End Service**: In-house delivery, customer support, and appliance technicians. This vertical integration reduces friction and builds loyalty.
- **50+ Years of Trust**: Strong reputation in British Columbia, with many employees staying 10–15+ years, and a deep network with builders and designers.
- **Family Culture**: “We're entrepreneurial, driven, and maybe a little appliance-obsessed.” High staff retention and a people-first ethos differentiate from big-box competitors.

## Strategic Focus
- **Deepening Builder & Designer Relationships**: Active hiring for District Sales Manager (Multi-Family Builder Sales) and Designer Sales roles shows priority on business development.
- **Operational Excellence**: Investing in logistics, delivery, and warehouse operations to maintain “stress-free delivery” and “fast, reliable service.”
- **Talent Attraction & Retention**: Actively growing headcount (job postings up 61.5% YoY), with emphasis on learning & development and a supportive culture.

## Why Work Here
- **People-First Culture**: “Caring, integrity, innovation, authenticity, and determination” are cornerstones. Many employees stay for 10, 15, even 30+ years.
- **Hybrid/On-Site Mix**: Roles range from on-site (warehouse, delivery, sales support) to hybrid (e.g., Senior Credit Manager) and permanent office positions. The Richmond HQ operates on a hybrid schedule for eligible roles.
- **Growth & Development**: 50th anniversary celebrations highlighted a strong commitment to learning and development. Roles span sales, operations, logistics, finance, HR, and leadership.
- **Benefits**: Competitive compensation and benefits package. Free premium delivery for customers is mirrored by investment in delivery teams (real-time tracking, in-house fleet). Perks include a family-oriented atmosphere and entrepreneurial spirit.
- **Awards & Recognition**: regularly delivers exceptional results and is recognized as “BC’s Most Loved Appliance Retailer.” Work environment is low-pressure and supportive.

## Sources
1. [trailappliances.com - BC Careers Page](https://www.trailappliances.com/bc/p/careers)
2. [Lever.co - Trail Appliances Job Board](https://jobs.lever.co/trailappliances)
3. [LinkedIn - Trail Appliances Company Page](https://ca.linkedin.com/company/trail-appliances)
4. [trailappliances.com - BC Homepage](https://www.trailappliances.com/bc/)
5. [Workable - Trail Appliances Job Board](https://apply.workable.com/trail-appliances-2/)

## Other roles at Trail Appliances Ltd.

- [Sales Rep Unlimited/Uncapped Surrey 926](https://feeny.ai/job/sales-rep-unlimited-uncapped-surrey-926-trail-appliances-ltd-6750-king-george-wm4kr9xq0qvq) — 6750 King George Blvd Surrey, Canada
- [Office Administrator (Full time contract) - Victoria (0926)](https://feeny.ai/job/office-administrator-full-time-contract-victoria-0926-trail-appliances-ltd-2360-s2e04an1bfep) — 2360 Millstream Rd Langford, Canada
- [Delivery Assistant - Nanaimo (0926)](https://feeny.ai/job/delivery-assistant-nanaimo-0926-trail-appliances-ltd-nanaimo-krgezh9b1f4n) — Nanaimo, Canada
- [Designer Sales Account Manager (Victoria) 926](https://feeny.ai/job/designer-sales-account-manager-victoria-926-trail-appliances-ltd-2360-1a8kbw16c0eq) — 2360 Millstream Rd Langford, Canada
- [Sales Support Agent - Delta (0826)](https://feeny.ai/job/sales-support-agent-delta-0826-trail-appliances-ltd-820-cliveden-place-delta-xfjhpcrsxj8q) — 820 Cliveden Place Delta, Canada
- [Sr Credit Manager (826)](https://feeny.ai/job/sr-credit-manager-826-trail-appliances-ltd-3388-sweden-way-richmond-sm8qykh2v1kh) — 3388 Sweden Way Richmond, Canada
- [Sales Rep Unlimited/Uncapped Abbotsford 826](https://feeny.ai/job/sales-rep-unlimited-uncapped-abbotsford-826-trail-appliances-ltd-34314-marshall-g2kh3pte6vqv) — 34314 Marshall Rd #101 Abbotsford, Canada
- [Sales Rep Unlimited/Uncapped Cloverdale 826](https://feeny.ai/job/sales-rep-unlimited-uncapped-cloverdale-826-trail-appliances-ltd-surrey-jgf7gxhsydw1) — Surrey, Canada
- [Delivery Driver - Class 5 - Victoria (0726)](https://feeny.ai/job/delivery-driver-class-5-victoria-0726-trail-appliances-ltd-2360-millstream-rd-bn4x1224mr0h) — 2360 Millstream Rd Langford, Canada
- [Sales Rep Unlimited/Uncapped Kelowna 826](https://feeny.ai/job/sales-rep-unlimited-uncapped-kelowna-826-trail-appliances-ltd-2637-enterprise-8w9y10s8j9qq) — 2637 Enterprise Way Kelowna, Canada