--- title: 'Review & Support Specialist at AidKit' canonical: 'https://feeny.ai/job/review-support-specialist-aidkit-maui-county-xa8r92qyc3sg' type: 'job' last_seen: '2026-09-06' --- # Review & Support Specialist at AidKit - **Company:** AidKit - **Location:** Maui County, HI - **Compensation:** $33/hr - **Employment:** part-time - **Work type:** hybrid - **Posted:** 2026-08-17 - **Last confirmed live:** 2026-09-06 - **Apply:** https://jobs.ashbyhq.com/aidkit/21182c6e-458b-4318-bba0-aabcd47cc96d ## Job description ## OVERVIEW AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid with unprecedented efficiency. We are seeking bilingual English/Ilocano Review & Support Specialists to join our remote dynamic team on a fixed-term, W2 position for a Maui United Way pilot program serving the ALICE demographic providing financial & resource support. This position is hybrid in Maui County, Hawaii, with most work performed remotely but requested availability for occasional in-person outreach and other events as needed. ## About AidKit AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked individuals. From simplifying benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps its partners deliver aid with dignity. We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need. As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful, flexible, and impactful work. ## ABOUT THE ROLE The Review & Support Specialist (RSS) will use AidKit’s platform to provide remote support for the Kamaʻāina Credit for ALICE Households, a program led by Maui United Way serving Maui County, Hawaii. This pilot program will support Maui County’s Asset Limited Income Employed (ALICE) https://www.unitedforalice.org/ households by providing financial assistance and access to essential resources. The role may also require attending occasional in-person events such as outreach or meetings with the County or Community Based Organizations. ## Key Responsibilities - Respond to applicant support tickets via phone, email, and text using AidKit's custom tools, ensuring accurate, friendly, and timely responses. - Leverage AidKit’s custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements. - Participate in program-specific training sessions and RSS team meetings. - Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve AidKit’s overall recipient support process. - Troubleshoot applicant issues during the application and payment processes to ensure timely resolution. - Perform additional applicant support & review tasks as needed based on program demands ## ABOUT YOU These are not firm qualifications; we value skills and a growth mindset over checking boxes: - Required Skills & Experience: - Live in Maui County with deep knowledge of local culture and ALICE population https://www.unitedforalice.org - Self-motivated and effective in managing tasks autonomously in high-volume settings - Strong interpersonal and verbal communication skills, with the confidence and professionalism to represent AidKit in person to partners such as county agencies and nonprofit organizations - Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected - Keen eye for detail and adherence to protocol. - Tech-savvy and able to quickly learn AidKit's systems (training provided). - Excellent oral and written communication skills. - Compassionate and sensitive to the nuances of working with vulnerable populations. - Nice to Have: - Experience in customer service and application review in large scale programs - Flexible schedule and ability to adjust to changing circumstances - Bilingual proficiency in English and Ilocano for effective communication - Additional Requirements: - Reliable computer and stable internet connection. - Available to work up to 19 hours per week. - Ability to support in-person application assistance events with partners as requested throughout Maui County. ## COMPENSATION AND LOCATION This is a hybrid, fixed-term, part-time W-2 position with potential for occasional in-person events as needed. - Hourly Rate: $33/hour, paid bi-weekly. - Hours: up to 19 hours/week (flexible schedule but may require set shifts to ensure coverage). Please note that hours may fluctuate based on program demand, and AidKit cannot guarantee a minimum number of hours. - Role Duration: September 28th 2026 - December 31st 2026. There is potential for the role to continue based on AidKit’s program and company needs. ## BENEFITS - Flexible schedule. - Meaningful work that directly impacts individuals and communities in need. ## ABOUT OUR TEAM AidKit is a fully remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States. ## HOW TO APPLY To apply for this position, please submit a cover letter and resume. Applications will be accepted until the positions are filled, with the review and interview process beginning September 15 2026. AidKit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We believe true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criterion listed to apply—we value unique experiences and perspectives. Thank you for your interest in joining the AidKit team! ## About AidKit ## Company Overview - **One-liner**: AidKit provides a platform and technology-enabled services that make aid, benefits, and relief programs fast, fair, and effective for governments and nonprofits. - **Entity Type**: Private (Series A) - **Headquarters**: Denver, Colorado, United States - **Founded**: 2021 - **Founders**: Mark Newhouse, Ben Newhouse, Katrina Van Gasse, Andrew Marshall ## Core Business - **Primary industry**: Aid & Benefits Management Platform / Social Impact Technology - **Target customers**: Governments (local, state, federal), Nonprofits, NGOs - **Mission or purpose statement**: Delivering aid with dignity — making systems work better for people by building solutions that make aid and benefits delivery simpler, faster and more equitable. ## Products & Services - **AidKit Platform**: A customizable, end-to-end infrastructure for launching and operating aid and benefits programs. Includes custom applications, eligibility verification, fraud mitigation, case management, payment distribution (RTP, ACH, FedNow, prepaid debit cards), and administration/reporting dashboards. - **Technology-Enabled Services**: Expert services to help partners design, launch, and manage programs, including disaster management, worker relief, maternal and infant health, food security, housing security, education access, and baby bonds. ## Market Standing - **Valuation**: Not publicly disclosed - **Key Metric**: Total funding of $8.5M (Series A) as of March 2025; annual revenue estimated between $1.0M and $5.0M - **Total Funding**: $8.5M across 1 known funding round - **Notable Investors/Partners**: Blueprint Equity (lead investor, Series A), GitLab Foundation (grant), Deanne Criswell (former FEMA Administrator, Board Director), Sheldon Lewis (Managing Partner, Blueprint Equity, Board Director). Partners include King County, GiveDirectly, Save the Children, and 240+ government and nonprofit partners across 27 states. - **Growth Signals**: Serves 27 states; 240+ government and nonprofit partners; delivered $24M in wage boosts to 1,400 child care workers in King County; delivered $8M to 2,100+ families via Rx Kids in Michigan; delivered $2M to 10,000 children across 22 states with Save the Children; headcount of 54 employees (+11.5% YoY); LinkedIn followers grew 105.7% year-over-year. ## Competitive Advantages - **Purpose-built for aid delivery**: Unlike generic software, the platform is specifically designed for the unique compliance, equity, and accessibility needs of government and nonprofit aid programs. - **Human-centered design**: Deeply rooted in dignity and equity, with features like weighted lotteries for equitable distribution and near-universal enrollment rates. - **Robust security and fraud mitigation**: Preconfigured eligibility checks with full audit logs and fraud prevention, ensuring support reaches only those who qualify. - **Proven scale**: Has successfully delivered millions in aid across multiple states and programs, from local relief to statewide and national initiatives. - **Mission-driven team**: Culture of autonomy and trust, with a team deeply committed to social impact and making systems work better for people. ## Strategic Focus - Expanding into new program areas (e.g., baby bonds, maternal and infant health, food security, housing security) - Scaling partnerships with more states and federal agencies - Continuing to build out pre-positioned disaster response infrastructure (e.g., with Save the Children) - Leveraging AI for public good to improve program efficiency and equity - Growing the team and partner network to meet increasing demand for equitable aid delivery ## Why Work Here - **Mission-driven**: Every role — from engineering to partner success — is focused on making aid and benefits delivery simpler, faster, and more equitable. The company is a social impact company (PBC). - **Fully remote**: The company is fully remote with a home-office setup and maintenance stipend. Offices exist in Denver, CO and San Francisco, CA but employees engage in a hybrid or remote work environment. - **Culture**: High-trust environment built on autonomy and trust. Unlimited PTO, 16 weeks paid parental leave, comprehensive health benefits, company 401(k) contributions regardless of employee contribution, and professional development resources. - **Fair salaries**: Transparent, competitive pay with a maximum 3-to-1 ratio between the lowest- and highest-paid employees. - **Growth opportunity**: As a Series A company with proven traction and a clear mission, employees have the chance to shape the product and culture as the company scales. - **Diverse team**: 25% of the workforce is in technical roles, with a mix of specialist, manager, and director-level positions. ## Sources 1. [aidkit.com](https://www.aidkit.com/) 2. [aidkit.com/careers](https://www.aidkit.com/careers) 3. [aidkit.com/about-aidkit](https://www.aidkit.com/about-aidkit) 4. [linkedin.com/company/aidkit](https://www.linkedin.com/company/aidkit) 5. [builtin.com/company/aidkit](https://builtin.com/company/aidkit) ## Other roles at AidKit - [General Interest Job Form](https://feeny.ai/job/general-interest-job-form-aidkit-united-states-2vz770azttdp) — United States