---
title: 'Risk and Fraud Operations- DGM/GM at Paytm Payments Services'
canonical: 'https://feeny.ai/job/risk-and-fraud-operations-dgm-gm-paytm-payments-services-noida-rvyhzhy9jrq3'
type: 'job'
last_seen: '2026-10-15'
---

# Risk and Fraud Operations- DGM/GM at Paytm Payments Services

- **Company:** Paytm Payments Services
- **Location:** Noida, India
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-10-15
- **Apply:** https://jobs.lever.co/paytmpayments/a26750e6-660a-4fb0-b18d-3a0bec895836

## Job description

## About the Role

We are looking for an experienced Operational Risk & Outsourcing Risk Management professional to lead and strengthen the organization's enterprise risk framework. This role will be responsible for identifying, assessing, monitoring, and mitigating operational and third-party risks across payment products, merchant acquiring, cross-border payments, and outsourced business operations. The incumbent will partner closely with Business, Operations, Compliance, Technology, Information Security, Audit, and Leadership teams to ensure robust governance, regulatory compliance, and effective risk controls in line with RBI regulations and payment network requirements.

## Key Responsibilities

Operational Risk Management Lead the design, implementation, and continuous enhancement of the Operational Risk Management (ORM) framework. Drive Risk & Control Self-Assessments (RCSAs) across business functions and ensure timely closure of identified control gaps. Identify, assess, monitor, and mitigate operational risks across merchant onboarding, transaction processing, payment operations, and customer servicing.

Define and monitor Key Risk Indicators (KRIs), operational loss events, incidents, and control effectiveness. Conduct root cause analysis for operational risk events and oversee remediation initiatives. Own the lifecycle management of operational risk policies, SOPs, and governance documentation, including drafting, version control, and periodic reviews. Outsourcing & Third-Party Risk Management Manage the end-to-end outsourcing risk governance framework for critical third-party service providers. Perform vendor due diligence, inherent risk assessments, onboarding reviews, periodic risk evaluations, and performance assessments. Maintain a vendor categorization framework (IT/Non-IT, Critical/Non-Critical) and align risk assessment methodology with vendor criticality. Monitor SLA adherence, vendor control effectiveness, and overall third-party risk exposure. Partner with the Information Security team to conduct vendor security assessments and technology risk reviews. Lead outsourcing governance during regulatory inspections, internal audits, and external audits while ensuring compliance with RBI Outsourcing Guidelines and PA Master Directions 2025. Payments Risk & Network Compliance Strengthen risk controls across merchant onboarding and merchant portfolio management. Ensure compliance with RBI Payment Aggregator regulations, card network rules, and payment ecosystem control requirements. Review Merchant Category Code (MCC) classifications and associated risk governance. Assess and monitor risks related to cross-border payment operations and merchant activities. Oversee transaction monitoring, risk thresholds, exception management, and payment risk controls. Governance & Risk Program Management Drive enterprise-wide risk initiatives in collaboration with senior leadership and executive office teams. Prepare board-level risk dashboards, management reports, and regulatory submissions. Partner with Compliance, Legal, Product, Technology, Operations, and Business teams to implement robust governance mechanisms. Lead and coordinate regulatory inspections, internal audits, and external audit engagements.

Desired Candidate Profile

## Experience

10+ years of experience in Operational Risk, Outsourcing Risk, Enterprise Risk, Risk Governance, or Internal Audit. Experience within Banks, Payment Aggregators, Payment Gateways, Fintechs, or Digital Payments organizations is essential. Domain Expertise Strong understanding of RBI Outsourcing Guidelines and PA Master Directions 2025. Hands-on experience in KYC, merchant onboarding, PAN validation, and third-party risk management. Knowledge of Merchant Category Codes (MCC), transaction risk controls, payment network compliance, and cross-border payments. Familiarity with operational risk frameworks including RCSA, KRIs, operational loss management, and control testing. Technical & Leadership Skills Working knowledge of SQL and/or Python for risk analytics and reporting is preferred. Excellent stakeholder management with experience collaborating across cross-functional leadership teams. Strong analytical, governance, communication, and program management capabilities.

## About Paytm Payments Services

## Company Overview
- **One-liner**: Paytm Payments Services Limited (PPSL) provides digital payment solutions — including a high-scale payment gateway, UPI processing, subscriptions, and merchant financial tools — for Indian businesses ranging from neighborhood stores to large brands.
- **Entity Type**: Private (wholly owned subsidiary of One97 Communications, a publicly listed parent company)
- **Headquarters**: Noida, India
- **Founded**: 2020 ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Founders**: Not publicly listed for PPSL; the entity is a wholly owned subsidiary of One97 Communications ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Core Business
- **Primary industry**: Digital payments, fintech, payment gateway infrastructure
- **Target customers**: B2B — online brands, startups, small merchants, BFSI institutions (for premium collections, loan repayments, investments), and government entities
- **Mission or purpose statement**: "Driving financial inclusion by empowering India's top online brands, startups and small merchants to accept digital payments and manage their business" ([paytmpayments.com](https://www.paytmpayments.com/about-us))

## Products & Services
- **Paytm Payment Gateway**: Core online payment acceptance for apps and websites, supporting UPI, cards, net banking, and more with high success rates and real-time bank settlements ([paytmpayments.com](https://www.paytmpayments.com/))
- **Payment Links & Payment Pages**: Collect payments instantly without building a website or app
- **International Payments**: Cross-border payment solution for merchants serving customers in 200+ countries
- **Subscriptions**: Customized payment plans and automated recurring collections across all payment instruments
- **Bank Offers & No-Cost EMI**: Affordability options to improve checkout conversion
- **Instant Refunds**: Automated, real-time refund processing for end customers
- **BFSI Solutions**: Specialized flows for policy premiums, loan repayments, investments, and credit card payments ([paytmpayments.com](https://www.paytmpayments.com/))

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed for PPSL as a standalone entity
- **Key Metric**: 600M+ transactions processed per month; 10,000+ transactions/second handling capacity ([paytmpayments.com](https://www.paytmpayments.com/))
- **Notable Investors/Partners**: Parent One97 Communications (OCL) — the publicly traded company behind the Paytm ecosystem ([paytmpayments.com](https://www.paytmpayments.com/about-us))
- **Growth Signals**: Expanding into government alliances (as seen in current openings for Government Alliances Payments roles); marketing its payment suite to BFSI, international merchants, and large Indian brands; operates within the broader Paytm group ecosystem covering in-store payments and advertising solutions ([jobs.lever.co](https://jobs.lever.co/paytmpayments))

## Competitive Advantages
- **Massive scale**: 600M+ transactions processed monthly and 10,000+ TPS capacity demonstrate infrastructure reliability that few Indian payment gateways can match ([paytmpayments.com](https://www.paytmpayments.com/))
- **Broadest payment source coverage**: UPI, cards, net banking, EMI, subscriptions, and international payments from 200+ countries in a single integration
- **Paytm ecosystem leverage**: Access to Paytm group companies for in-store payments and advertising, creating a full-stack merchant offering
- **Merchant trust**: Positions itself as "the payment gateway that powers India's largest brands" ([paytmpayments.com](https://www.paytmpayments.com/))

## Strategic Focus
- Deepening financial inclusion for Indian businesses, from neighborhood merchants to national brands
- Strengthening government and BFSI payment partnerships via dedicated alliances teams ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- Building robust payment rails and merchant experiences as the "backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- Expanding international payment acceptance for global merchants

## Why Work Here
- **Hybrid workspace**: Employees work a combination of remote and on-site ([builtin.com](https://builtin.com/company/paytm-payments-services-limited))
- **Mission-driven engineering**: Opportunity to build payment infrastructure powering "millions of businesses across India — from neighbourhood stores to leading brands" ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Strong benefits package**:
  - Health & wellness: medical insurance for self and family, health check-ups, mental health support, women's wellness initiatives, maternity/paternity benefits
  - Financial wellness: competitive compensation, annual bonus/incentives, ESOPs, salary advance, car lease, mobile device lease, relocation support
  - Time away: competitive leave across categories, team outing and engagement allowances
  - Personal development: internal job mobility, learning reimbursement for online courses and upskilling ([paytmpayments.com](https://www.paytmpayments.com/careers))
- **Career tracks**: Product & Engineering, Partnerships & Alliances, Merchant Operations, Data, Analytics & Growth — with both on-site and remote opportunities listed ([jobs.lever.co](https://jobs.lever.co/paytmpayments))
- **Culture**: Emphasizes purpose, collaboration, and self-driven learning; "meaningful work happens when you're part of a team building the backbone of India's business payments ecosystem" ([paytmpayments.com](https://www.paytmpayments.com/careers))

## Sources
1. [paytmpayments.com](https://www.paytmpayments.com/about-us)
2. [paytmpayments.com](https://www.paytmpayments.com/careers)
3. [jobs.lever.co](https://jobs.lever.co/paytmpayments)
4. [paytmpayments.com](https://www.paytmpayments.com/)
5. [builtin.com](https://builtin.com/company/paytm-payments-services-limited)

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