---
title: 'Risk Management Lead at Endpoint Clinical'
canonical: 'https://feeny.ai/job/risk-management-lead-endpoint-clinical-india-d5pve7rzd5qa'
type: 'job'
last_seen: '2026-11-05'
---

# Risk Management Lead at Endpoint Clinical

- **Company:** Endpoint Clinical
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-16
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.lever.co/endpointclinical/f4fb0487-bc29-4040-91bb-3e25fe68cf3f

## Job description

The Risk Management - Lead is responsible for identifying, assessing, monitoring, and mitigating risks that impact customer support operations, service delivery, customer satisfaction, compliance, and business continuity within a clinical trial technology environment. This role partners closely with Customer Support, Operations, Engineering to proactively manage operational risks, improve service reliability, and drive a culture of continuous improvement across Interactive Response Technology (IRT) and Randomization and Trial Supply Management (RTSM) solutions.

## Responsibilities

- Review study specifications, protocols, test strategies, and other study deliverables to confirm that critical functionality has been appropriately designed, built, tested, and is functioning effectively.
- Partner with all relevant groups to strengthen, enhance, and drive more effective risk assessments across the study lifecycle.
- Serve as a hands-on lead, directly conducting reviews, risk assessments, issue analysis, and mitigation follow-through, while also providing strategic guidance and advice.
- Develop and maintain risk management frameworks, policies, and procedures for Customer Support operations.
- Identify operational, service, compliance, data privacy, and customer experience risks.
- Provide expert input to support risk register and mitigation plans.
- Monitor Key Risk Indicators (KRIs) and recommend corrective actions.
- Lead root cause analysis for major customer escalations, recurring issues, and service incidents.
- Collaborate with support leaders to implement preventive actions and continuous improvement initiatives.
- Ensure risks associated with support workflows, tools, and customer interactions are effectively managed.
- Ensure adherence to best practices related to Operational Delivery, company policies, data privacy requirements, and industry regulations.
- Drive quality improvement initiatives across delivery functions where applicable.
- Lead risk assessments related to critical incidents and customer-impacting events.
- Coordinate response efforts during high-severity customer escalations.
- Ensure lessons learned are captured and mitigation plans are implemented.
- Track remediation actions through closure.
- Prepare executive-level risk reports, dashboards, and recommendations.
- Present key risk trends, mitigation efforts, and service performance metrics to leadership.
- Partner with cross-functional teams to address emerging business risks.
- Support strategic initiatives by conducting risk assessments and impact analyses.

## Experience

- 5+ years of experience in Customer Support, Operations, Risk Management, Quality, Compliance, or related functions.
- Mandatory – IRT/RTSM Experience: Direct, recent, and hands-on experience in the clinical trials industry supporting or managing production Interactive Response Technology (IRT)/Randomization and Trial Supply Management (RTSM) systems is required. Candidates must demonstrate practical expertise across the IRT/RTSM study lifecycle, randomization, clinical supply and inventory management, test strategy and testing approaches. Experience managing customer-impacting risks and critical issues within validated, regulated environments is essential. Candidates without substantive IRT/RTSM experience will not meet the minimum requirements for this position.
- Experience managing operational risks within customer-facing organizations.
- Strong background in incident management, escalation management, and process improvement.
- Experience working in SaaS, Pharma, Healthcare, Technology, Life Sciences, or similar regulated industries is preferred.

Education Bachelor's degree in Business, Operations, Risk Management, Information Technology, or a related field.

Required Skills

- Enterprise Risk Management (ERM)
- Customer Support Operations
- Advanced, applied knowledge of clinical trial operations and end-to-end IRT/RTSM processes, controls, integrations, risks, and regulatory requirements
- Incident & Escalation Management
- Root Cause Analysis (RCA)
- SLA Management
- Quality Assurance & Compliance
- Business Continuity Planning
- Data Privacy & Information Security Awareness
- Process Improvement and Optimization
- KPI/KRI Reporting and Analytics
- Stakeholder Management

## About Endpoint Clinical

## Company Overview
- **One-liner**: Endpoint Clinical provides Randomization and Trial Supply Management (RTSM) technology and services to clinical trial sponsors and CROs, helping them manage complex global trials efficiently.
- **Entity Type**: Private
- **Headquarters**: Raleigh, North Carolina, United States
- **Founded**: 2009
- **Founders**: Not publicly available

## Core Business
- **Primary industry/industries**: Life Sciences / Clinical Trial Technology (RTSM/IRT)
- **Target customers**: B2B – Biopharmaceutical companies (from emerging biotech to 8 of the Top 15), Contract Research Organizations (CROs)
- **Mission or purpose statement**: To help set the foundation for clinical trial success by delivering innovative, high-quality RTSM solutions that make a difference in advancing lifesaving treatments.

## Products & Services
- **[PULSE®]**: A fully customizable and adaptive dynamic RTSM platform designed to scale with trial workflow and deliver real-time responsiveness for evolving needs. (SaaS/Platform)
- **[Elosity]**: A multi-tenant, robust RTSM platform offering enhanced speed, flexibility, and AI-driven capabilities to optimize trial logistics and patient outcomes. (SaaS/Platform)
- **RTSM Support & SLAs**: Proactive, expert-led support with defined service level agreements to keep trials running smoothly. (Service)
- **AI Services**: Harnessing AI-driven insights to streamline eClinical operations and enable smarter decision-making across global trials. (Service)
- **UAT Services**: Comprehensive, independent User Acceptance Testing to ensure flawless RTSM performance and accelerate study timelines. (Service)
- **Consulting Services**: Expert consulting on randomization and drug supply strategies to enhance trial integrity and optimize resource allocation. (Service)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Annual Revenue of **$65.6M** (estimated) [linkedin.com]
- **Total Funding**: **$1.7M** [linkedin.com]
- **Notable Investors/Partners**: Not publicly disclosed. Partners with 300+ sponsors including 8 of the Top 15 Biopharma leaders [endpointclinical.com].
- **Growth Signals**:
    - Recognized as an **RTSM Leader** in the Everest Group 2025 PEAK Matrix® Assessment [endpointclinical.com].
    - Powers trials across **90+ countries** and works with **100,000+ clinical trial sites** [endpointclinical.com].
    - Has supported **over 1M patients** across **2,000+ clinical studies** [endpointclinical.com].
    - Headcount of **~486-600 employees**, with a modest growth of 0.5% YoY [linkedin.com, endpointclinical.com].

## Competitive Advantages
- **Deep RTSM Expertise**: Nearly 20 years of RTSM advancement and 200+ years of combined industry experience on the leadership team [endpointclinical.com].
- **Proven Scale & Reliability**: Demonstrated ability to support complex, adaptive trials across a wide range of therapeutic areas (20+) including oncology and rare diseases [endpointclinical.com].
- **Governance-First Approach**: Built-in controls, audit readiness, and regulatory alignment provide a strong quality and compliance mindset [endpointclinical.com].
- **Leadership Recognition**: Named a Leader by the Everest Group, a highly respected industry analyst firm [endpointclinical.com].

## Strategic Focus
- **Innovation & AI**: Integrating AI-driven capabilities into platforms (Elosity) to optimize trial logistics and improve patient outcomes [endpointclinical.com].
- **Global Expansion**: Continuing to support trials globally across 90+ countries [endpointclinical.com].
- **Operational Excellence**: Maintaining a strong focus on quality, compliance, and proactive support as key differentiators [endpointclinical.com].

## Why Work Here
- **Culture**: Endpoint Clinical emphasizes a culture of excellence, accountability, and collaboration. They want to be a "top career destination" [endpointclinical.com].
- **Awards**: Recognized by Built In as a **Top 100 Midsize Place to Work** from 2021 to 2025 [endpointclinical.com].
- **Work Policy**: Employs a **hybrid** work model with flexible on-site expectations. Offices are located globally including the US (Raleigh, MA), Europe, and Asia [builtin.com, endpointclinical.com].
- **Global Team**: A workforce of over 600 people spread across 10 countries (including India, US, UK, Philippines, China), fostering a collaborative, global culture [linkedin.com, endpointclinical.com].
- **Benefits**: Offers performance bonuses, generous parental leave, family medical leave, dental insurance, Flexible Spending Account (FSA), and customized development tracks [builtin.com].
- **Engineering & Innovation**: The company is focused on next-generation technology and AI, indicating a dynamic and challenging environment for technical talent [endpointclinical.com].
- **Note on Employee Sentiment**: The current employee rating on LinkedIn is 2.9/5.0 (based on 177 reviews), with culture and career opportunities rated lower (2.5/5.0) [linkedin.com]. This is an important data point to consider.

## Sources
1. [endpointclinical.com](https://www.endpointclinical.com/)
2. [endpointclinical.com - Careers](https://www.endpointclinical.com/careers)
3. [endpointclinical.com - Company](https://www.endpointclinical.com/company)
4. [linkedin.com](https://linkedin.com/company/endpoint_464541)
5. [builtin.com](https://builtin.com/company/endpoint-clinical?ni=6)

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