---
title: 'Risk Operation Lead (Fraud Operations) at ShopBack'
canonical: 'https://feeny.ai/job/risk-operation-lead-fraud-operations-shopback-kuala-lumpur-jx49qjttbkzx'
type: 'job'
last_seen: '2026-11-04'
---

# Risk Operation Lead (Fraud Operations) at ShopBack

- **Company:** ShopBack
- **Location:** Kuala Lumpur, Malaysia
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-11-04
- **Last confirmed live:** 2026-11-04
- **Apply:** https://jobs.lever.co/shopback-2/42b4183a-1f54-41e5-b523-969fed1065c9

## Job description

Our Journey The ShopBack Group is Asia-Pacific's leading shopping and rewards platform, trusted by over 20 million active members across 13 markets, including Germany and the United States. Driven by the vision to make every day more rewarding, ShopBack saves members money and time with more ways to earn and more to do with what they earn, and empowers merchants and brand partners to effectively engage its members. Founded in Singapore in 2014, ShopBack now powers over US$5.5 billion in annual sales and half a million transactions a day for more than 20,000 online and in-store partners.

## What You'll Own

Lead the team

- Lead, coach and develop fraud operations analysts; set clear goals, run performance reviews and build a bench of future leads.
- Own team capacity, shift coverage and escalation paths, including incident triage outside standard hours when needed.
- Act as the escalation point for complex fraud, abuse and chargeback cases.

Run fraud and abuse operations

- Oversee detection, investigation and remediation of customer fraud, account takeover, payment fraud and affiliate abuse (for example order injection, cookie stuffing, link manipulation and ad hijacking).
- Manage chargeback disputes end to end and keep fraud and chargeback rates within card scheme and partner thresholds.
- Own queue health: review SLAs, decision quality, false-positive rates and customer impact of actions taken.
- Handle external reporting and liaise with law enforcement, partners and payment providers on investigations as required.

Improve controls and playbooks

- Turn investigation findings into rule, model and policy changes; partner with Data and Engineering on detection logic and prevention in the product.
- Write and maintain operating procedures, playbooks and decision guidelines so outcomes are consistent across analysts and markets.
- Balance loss prevention against customer experience and approval rates, and bring the trade-offs to stakeholders with data.
- Set the fraud operations roadmap and operating model across markets, and own anti-fraud policy inputs for the markets in scope.

Measure and report

- Own fraud, loss and chargeback KPIs and report trends, root causes and recommendations to senior stakeholders on a regular cadence.
- Use SQL and dashboards to size problems and track the impact of changes. Use AI tools and automation to cut manual review time and improve detection coverage.

Work across teams and vendors

- Partner with Product, Engineering, Finance, Compliance, Legal and Commercial teams to embed fraud prevention into features, payment methods and merchant programmes.
- Evaluate, select and manage fraud tooling vendors and decisioning platforms; own the vendor budget, run business reviews and drive optimisation.

## What We're Looking For

## Experience and skills

- 6+ years in fraud operations, payments risk or a related field, including 3+ years leading teams of analysts.
- Track record of setting strategy and operating models, owning policy and playbooks, and managing vendors and budgets.
- Strong grasp of fraud typologies across payments, accounts and affiliate abuse, and of chargeback processes and card scheme rules.
- Hands-on experience with fraud prevention tools such as rules engines and real-time decisioning platforms.
- Data-driven: proficient in SQL and comfortable turning large datasets into clear recommendations for senior audiences.
- Familiar with AI tools and automation platforms, and keen to apply them to detection and operational efficiency.
- Strong stakeholder management and communication across all levels, including with Product, Engineering and Compliance.
- Comfortable in a fast-moving, ambiguous, multi-market environment; able to support escalations outside standard hours when needed.
- Experience building or tuning rules in a decision engine, and working with third-party fraud vendors.
- Experience building AI-assisted review or automation workflows in a fraud or risk operations team.

## Nice to have

- Background in cashback, rewards, e-commerce, fintech or payments platforms; experience across Southeast Asia or North America.

What success looks like

- Fraud and chargeback losses stay within agreed thresholds while approval rates and customer experience hold.
- Review SLAs and decision quality are measured, visible and improving each quarter.
- Repeat fraud patterns are closed through rule, model or product changes, not only case-by-case fixes.
- Analysts are growing and the team has clear successors for lead roles.
- AI-assisted review and automation workflows are built and running, cutting manual review time and widening detection coverage.

ShopBacker Traits Agency - We take ownership and act, rather than waiting for permission. When something's blocking progress, we find a way through it and follow through until it's done. Judgement - We aim for high-impact decisions, not just easy wins, and we put the bigger picture ahead of individual interests. That means moving quickly and confidently, while staying thoughtful about when a call really matters. Learning Velocity - We pick up new skills fast and let go of old habits just as quickly when something better comes along. We benchmark ourselves against the best and keep raising our own bar. Tenacity - We stay in it when things get hard, keeping a level head under pressure. We debate openly before deciding, then commit fully — and support each other along the way.

## What's in it for ShopBackers

Career growth opportunities to take on greater challenges that help you realise your ambitions. Be part of a winning team on a journey to global scale. Competitive compensation based on performance. Candid, open, and collaborative culture where feedback is valued.

## About ShopBack

## Company Overview
- **One-liner**: ShopBack is a Singapore-based shopping, rewards, and payments platform that enables shoppers to earn real cash back from purchases made through its network of over 20,000 online and in-store merchant partners.
- **Entity Type**: Private (Series F)
- **Headquarters**: Singapore, Singapore
- **Founded**: 2014
- **Founders**: Henry Chan, Joel Leong

## Core Business
- **Primary industry/industries**: E-commerce, Rewards & Cashback, Fintech, Payments
- **Target customers**: B2C (shoppers) and B2B (merchant partners); primarily targets consumers across 13 markets, with a focus on the Asia-Pacific region and growing presence in the US and Europe.
- **Mission or purpose statement**: “To make every day more rewarding” by revolutionizing shopping and making every purchase more rewarding for shoppers while helping advertisers market more cost-effectively.

## Products & Services
- **Cashback & Rewards Platform**: The core offering. Shoppers earn real cash back (not points) when they click through ShopBack to partner merchant sites and complete a purchase. Cash back is paid out via bank transfer, PayPal, or other local methods.
- **ShopBack Pay**: A payments product that allows users to pay and earn cash back at partner stores, both online and in-store.
- **AI Assistant**: An AI-powered feature that lets users ask in plain words to compare options and find the best cash-saving offers across merchants.
- **Search by Photo**: Users can snap a photo of a product, and AI identifies it, finds the price, and surfaces the best cash-saving offers.
- **Picked For You**: AI-curated product recommendations based on user preferences, highlighting the best-value picks.
- **Smart Alerts**: AI monitors prices and notifies users only when it’s worth buying, based on price drops and cash-back rates.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company).
- **Key Metric**: Total funding of **$355M** across 8 rounds. Latest round: Series F (two tranches) in 2022, totaling $160M led by Asia Partners and 65 Equity Partners. Annual revenue estimated at **$87.7M**.
- **Notable Investors/Partners**: Temasek Holdings, Asia Partners, 65 Equity Partners. Partners with over 20,000 merchants including Amazon, Walmart, Expedia, eBay, and major regional brands.
- **Growth Signals**:
    - Operates in **13 markets** across Asia-Pacific, Europe, and the US.
    - Serves **50 million+ shoppers** globally.
    - Processes **over half a million transactions daily**.
    - Launched officially in the **United States** in May 2025, offering exclusive cashback from over 2,000 merchants.
    - Workforce of ~619 employees (+1.3% YoY).
    - Strong LinkedIn following of ~94,600.

## Competitive Advantages
- **Network Effects**: The platform creates a virtuous loop—more shoppers attract more merchants, which in turn offers better cashback rates, attracting even more shoppers.
- **Scale & Reach**: Operating in 13 markets with a dominant presence in Asia-Pacific provides a massive, established user base and merchant network that is hard to replicate.
- **AI-Powered Personalization**: Investment in AI features (AI Assistant, Search by Photo, Smart Alerts) differentiates the user experience from traditional coupon/cashback sites.
- **Real Cashback (Not Points)**: A simple, transparent value proposition that builds trust and loyalty compared to points-based rewards programs.
- **Pay-for-Performance Model for Merchants**: Merchants only pay when a sale is completed, not for clicks or impressions, making it a low-risk, high-ROI channel for advertisers.

## Strategic Focus
- **Global Expansion**: Following a successful launch in the US, the company is likely focused on scaling its presence in North America and Europe.
- **Deepening Fintech Integration**: Growing ShopBack Pay as a payment method to embed cashback directly into the transaction flow.
- **AI & Personalization**: Continued investment in AI to improve product discovery, price monitoring, and personalized recommendations to increase user engagement and conversion.
- **Building the “World’s Most Rewarding Way to Shop”**: The company’s stated ambition is to become the primary shopping companion for users globally.

## Why Work Here
- **High-Impact Scale**: Employees work on products used by 50 million shoppers across 13 markets, processing over half a million daily transactions—real scale with tangible impact.
- **Global & Diverse Teams**: Engineering, product, data, and commercial teams are distributed across Singapore, Malaysia, Taiwan, Vietnam, Australia, China, and the US, offering a multicultural work environment.
- **Innovation & AI Focus**: The company is actively building AI-powered features, presenting opportunities for engineers and data scientists to work on cutting-edge consumer tech.
- **Hybrid & Flexible Work**: Some roles (e.g., Assistant Marketing Manager in Sydney) are hybrid. Roles in Austin, Texas offer relocation support. Internships are often on-site (e.g., Shenzhen).
- **Culture**: Rated 4.0/5.0 for culture on LinkedIn (567 reviews), indicating a generally positive internal culture. The company emphasizes being “adventurous” and “driven.”
- **Career Growth**: With recent US expansion and ongoing scaling, there are opportunities for rapid career progression. The company has hired talent from top regional tech firms (Shopee, Grab, Lazada, ByteDance).
- **Perks**: Real cashback for employees (a natural perk of the product), plus standard benefits for a late-stage growth company in Singapore.

## Sources
1. [corporate.shopback.com](https://corporate.shopback.com/)
2. [jobs.lever.co/shopback-2](https://jobs.lever.co/shopback-2)
3. [LinkedIn - ShopBack](https://ph.linkedin.com/company/shopback)
4. [Silicon Valley Investclub - ShopBack Profile](https://siliconvalleyinvestclub.com/companies/shopback/)

## Other roles at ShopBack

- [Management Associate Program - Commercial Track](https://feeny.ai/job/management-associate-program-commercial-track-shopback-singapore-g0vkpk0awetf) — Singapore
- [Senior / Marketing Associate](https://feeny.ai/job/senior-marketing-associate-shopback-singapore-wfmsstf8g3eq) — Singapore
- [Business Development Executive (Financial Service)](https://feeny.ai/job/business-development-executive-financial-service-shopback-singapore-nwsq5w46jwnf) — Singapore
- [Contract Content Creator, ANZ (6 months)](https://feeny.ai/job/contract-content-creator-anz-6-months-shopback-sydney-x98rcb0n7yyf) — Sydney, Australia
- [Sports Partnerships Marketing Intern](https://feeny.ai/job/sports-partnerships-marketing-intern-shopback-texas-6p3215swgt44) — Texas, United States
- [Regional CRM Manager](https://feeny.ai/job/regional-crm-manager-shopback-jakarta-r7fy99wvfbrs) — Jakarta, Indonesia
- [Regional Senior CRM Associate](https://feeny.ai/job/regional-senior-crm-associate-shopback-jakarta-4450t0dy0wez) — Jakarta, Indonesia
- [Assistant Finance Manager](https://feeny.ai/job/assistant-finance-manager-shopback-kuala-lumpur-9xp3vexkb3x6) — Kuala Lumpur, Malaysia
- [HR Operations Specialist](https://feeny.ai/job/hr-operations-specialist-shopback-kuala-lumpur-q2s6hkjzvqm4) — Kuala Lumpur, Malaysia
- [Software Engineer Intern](https://feeny.ai/job/software-engineer-intern-shopback-new-york-zkcspsksrjjx) — New York, NY