---
title: 'Risk Operations Analyst - SSO at Stripe'
canonical: 'https://feeny.ai/job/risk-operations-analyst-sso-stripe-singapore-rwxm6hzabv0r'
type: 'job'
last_seen: '2026-09-13'
---

# Risk Operations Analyst - SSO at Stripe

- **Company:** Stripe
- **Location:** Singapore
- **Posted:** 2026-06-01
- **Last confirmed live:** 2026-09-13
- **Apply:** https://stripe.com/jobs/search?gh_jid=7964759

## Job description

## Who we are

## About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

## About the team

Strategic Supportability Operations (SSO) sits within Risk Operations and User Policy Operations. Our team is focused on protecting and advancing Stripe's business, brand, and mission by deploying industry-leading supportability solutions that instill user and partner trust in Stripe, while enabling progressive and sustainable business growth. Unlike other Risk Operations teams, SSO handles the most complex, high-stakes, and ambiguous user business cases—ones that require deep investigation, custom risk analysis, and creative problem-solving at the intersection of user experience, compliance, financial partner requirements, and Stripe's growth ambitions.

## What you'll do

As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions. You will also play a key role in identifying patterns across individual cases to improve our processes, policies, and detection systems at scale—bridging tactical casework with strategic, systemic impact across Risk Operations.

## Responsibilities

- Investigate complex, high-risk, and gray-area user business cases, applying deep risk knowledge to make sound, non-binary judgments.
- Navigate ambiguity confidently—develop custom, evidence-based solutions where standard frameworks do not fully apply.
- Identify and escalate systemic trends across cases, proposing scalable solutions to cross-functional stakeholders.
- Collaborate across Risk Operations, User Support, Risk Partnerships, Legal, Compliance, and Product to develop holistic risk mitigation strategies.
- Engage directly with users—in both positive and sensitive conversations—always maintaining a Users First mindset while balancing regulatory and financial partner requirements.
- Communicate complex risk findings clearly to internal partners, financial partners, and Stripe leadership.
- Contribute to the design and continuous improvement of SSO processes, decision frameworks, and tooling.
- Build and maintain documentation, procedures, and playbooks to support team scalability and knowledge management.
- Identify gaps in current systems, policies, and strategies, and recommend enhancements through a collaborative approach with stakeholders.

## Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

## Minimum requirements

- 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment.
- Demonstrated ability to navigate gray-area and non-binary decision-making in complex risk environments.
- Strong critical thinking and problem-solving skills, with the ability to synthesize multiple data sources into a coherent risk narrative.
- Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities.
- Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism.
- Strong written and verbal communication skills, with the ability to articulate complex risk findings to varied audiences.
- Comfort with ambiguity and fast-paced, constantly evolving environments.
- Track record of identifying systemic problems from individual case patterns and driving process improvements.
- Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them.
- The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented.

## Preferred qualifications

- Familiarity with compliance or financial partnership relationship management.
- Experience with risk assessment and mitigation strategies in a fintech or payments environment.
- Working knowledge of data analysis and AI tools to quantify risk and inform decisions.
- Background in regulatory compliance within financial services.
- Experience developing scalable operational frameworks or playbooks in ambiguous, high-stakes environments.
- Knowledge of payment processing systems and associated risks.

## About Stripe

## Core Business
- Primary industry: Financial services / payments infrastructure
- Target customers: B2B – from startups to global enterprises (e.g., Le Monde, trucking companies)
- Mission: “Increase the GDP of the internet” by making online commerce easier and more accessible

## Products & Services
- **Stripe Payments**: Accept and optimise payments globally – online and in person; supports 135+ currencies and payment methods [stripe.com](https://stripe.com/)
- **Stripe Billing**: Manage subscriptions, invoices, and recurring revenue; over 200 million active subscriptions managed [stripe.com](https://stripe.com/)
- **Stripe Connect**: Embed payments into platforms and marketplaces
- **Stripe Atlas**: Incorporate a company, get everything needed to fundraise and start selling
- **Stripe Terminal**: In-person payments with customisable card readers
- **Stripe Issuing**: Create and manage a card issuing programme
- **Stripe Climate**: Automatically contribute a fraction of revenue to carbon removal

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company)
- **Key Metric**: $1.9 trillion in payments volume processed in 2025 [stripe.com](https://stripe.com/)
- **Notable Investors/Partners**: Not disclosed in provided sources
- **Growth Signals**:
  - Infrastructure underpins more than 1% of global GDP [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - Over 8,000 employees across 25+ offices worldwide [stripe.com](https://stripe.com/jobs)
  - 99.999% historical uptime for Stripe services [stripe.com](https://stripe.com/)
  - Deploys 10,000+ times per day while maintaining five 9s of reliability [stripe.com](https://stripe.com/jobs/life-at-stripe)
  - 135+ currencies and payment methods supported [stripe.com](https://stripe.com/)

## Competitive Advantages
- **Scale & Reliability**: Processes massive transaction volumes with 99.999% uptime – a level of trust few competitors match.
- **Developer‑First Experience**: Obsessive focus on API design, documentation, and ease of integration; “start with a blank screen, work until a product is ready, polish until exceptional” [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Global Reach**: Supports 135+ currencies and payment methods, with local offices in 25+ cities to serve regional needs.
- **Network Effects**: The more businesses use Stripe, the more data and infrastructure advantages accrue, making it harder to switch.

## Strategic Focus
- **AI & Agentic Commerce**: Building economic infrastructure for AI, including monetisation through agentic commerce [stripe.com](https://stripe.com/).
- **Crypto & Stablecoins**: Enabling borderless money movement with stablecoins and crypto [stripe.com](https://stripe.com/).
- **Platform Expansion**: Continuing to add financial tools (billing, issuing, terminal, climate) that work individually or together.
- **Globalisation**: Deepening presence in markets like Japan, India, and Latin America.

## Why Work Here
- **Culture**: “Intense and kind” – high expectations paired with a supportive, transparent environment. Weekly all‑hands with senior leaders; decisions based on idea quality, not seniority [stripe.com](https://stripe.com/jobs/life-at-stripe).
- **Growth & Ownership**: “Promotions are tied to demonstrated impact, not tenure.” Employees get substantial responsibility early, often working outside their domain [stripe.com](https://stripe.com/jobs).
- **Work Model**: Hybrid/remote‑friendly – two main HQs (San Francisco & Dublin) plus 25+ offices, and many Stripes work from home or coworking spaces [stripe.com](https://stripe.com/jobs).
- **Benefits**: Comprehensive medical, mental health, financial advisory, family planning, and parental leave. Education team provides onboarding and ongoing expert‑led courses [stripe.com](https://stripe.com/en-gi/jobs/benefits).
- **Diversity & Inclusion**: Employee‑created resource groups (Stripe Communities), accommodations for disabilities, and a commitment to equal opportunity [stripe.com](https://stripe.com/jobs).

## Sources
1. [stripe.com/jobs/life-at-stripe](https://stripe.com/jobs/life-at-stripe)
2. [stripe.com/jobs](https://stripe.com/jobs)
3. [stripe.com/](https://stripe.com/)
4. [stripe.com/jobs/search](https://stripe.com/jobs/search)
5. [stripe.com/en-gi/jobs/benefits](https://stripe.com/en-gi/jobs/benefits)

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