---
title: 'Risks & Claims Manager (Workers'' Compensation & General Liability) at  sweetgreen'
canonical: 'https://feeny.ai/job/risks-claims-manager-workers-compensation-general-liability-sweetgreen-los-g5vfvp6vjqmc'
type: 'job'
last_seen: '2026-09-08'
---

# Risks & Claims Manager (Workers' Compensation & General Liability) at  sweetgreen

- **Company:**  sweetgreen
- **Location:** Los Angeles, CA
- **Compensation:** $84k–$119k
- **Posted:** 2026-07-27
- **Last confirmed live:** 2026-09-08
- **Apply:** https://careers.sweetgreen.com/jobs/8082079?gh_jid=8082079

## Job description

sweetgreen is on a mission to build healthy communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 5,000+ team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them.

We're looking for a P&C Claims Manager (Workers' Compensation & General Liability) to manage the day-to-day of sweetgreen's workers' compensation and general liability claims across our restaurants. Sitting on the Operations Services team and reporting to the Senior Director of Risk + Safety, you will direct the claims adjusting service provided by our workers' compensation carrier, oversee our general liability carrier, and serve as the internal point of contact connecting our restaurants, carriers, brokers, and defense counsel. This role is based onsite at our Los Angeles Support Center.

You will:

- Direct the workers' compensation claims program end to end, overseeing the carrier's adjusting service from first report of injury through closure and ensuring timely, compliant reporting across all jurisdictions.
- Review and challenge reserves, track incurred costs, drive resolution and settlement within an established authority framework, and pursue subrogation and fraud referrals.
- Oversee the carrier's handling of general liability claims (slip and fall, bodily injury, property damage), managing intake, notice, reserves, and defense strategy against the program's deductible structure.
- Build and partner with the People Team and Restaurant Operations on the return-to-work and modified duty program to reduce lost-time exposure, and serve as a clear, consistent point of contact for injured team members.
- Manage carriers, nurse case managers, and other claims vendors, coordinate with defense counsel on litigated claims, and support the annual insurance renewal with loss runs and exposure data.
- Work in partnership with the Customer Experience (CX) team to directly settle incidents and claims.
- Maintain claims data and reporting, surface trends by location and injury type to inform safety and program decisions, and ensure compliance with jurisdiction-specific reporting, OSHA recordkeeping, and Medicare Secondary Payer requirements.

Desired traits:

- Highly organized with strong follow-through, able to manage a large, fast-moving claims portfolio and competing deadlines.
- Credibility with carrier claims service and adjusters, knowing when to push on reserves or strategy and how to hold them to their commitments.
- A return-to-work mindset and the partnership skills to get team members back to appropriate work and keep lost-time costs down.
- Strong analytical fluency, able to read claims and loss data and turn it into recommendations leadership can act on.
- A clear, empathetic communicator who works credibly with injured team members, field operators, executives, carriers, and outside counsel.
- Sound judgment about when to act within authority and when to escalate to Risk + Safety leadership.

Desired experience:

- 5+ years managing workers' compensation claims, and ideally general liability claims, in-house, at a carrier, or at a third-party administrator. Multi-state and California experience strongly preferred.
- Working knowledge of workers' compensation systems (reserving, return to work, medical management, litigation, and settlement) and general liability claims handling.
- Experience directing or closely overseeing a carrier-provided claims and adjusting service and managing claims vendors and defense counsel.
- Strong analytical skills and comfort with claims data, loss runs, and reporting tools.
- High-growth, multi-unit retail, restaurant, or hospitality experience is a plus.
- Relevant certifications (California Self-Insurance Plans, WCCA, WCCP, AIC, ARM) are a plus.

What you'll get:

- Highly competitive pay + bonus plan
- Three different medical plans to suit your and your family's needs
- Dental and Vision insurance
- Flexible PTO plan
- 401k program
- Employee HSA and FSA
- Complimentary greens
- An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
- To live the sweetlife and celebrate your passion + purpose
- A collaborative team of people who live our core values and have your back
- A clear career path with opportunities for development, both personally and professionally
- Free sweetgreen swag

Come join the sweetlife!

## About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together Salary range for this role: Starting salary range based on experience $84,000—$119,000 USD

Sweetgreen provides equal opportunities for all employees and applicants, without regard to sex or gender, gender identity, gender expression, age, race (including traits historically associated with race, such as hair texture and protective hairstyles), religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service in the uniformed services of the United States, or any other consideration protected by federal, state, or local law.

California residents: Review our applicant privacy notice [HERE](https://drive.google.com/file/d/14IrmjTwzN2BIuNkteB5EqJFSDDgPqJNL/view).

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please [click here](https://www.uscis.gov/e-verify).

## About  sweetgreen

## Company Overview
- **One-liner**: Sweetgreen is a purpose-driven fast-casual restaurant chain that builds healthier communities by connecting people to real food through a farm-to-table, tech-enabled experience.
- **Entity Type**: Public (NYSE: SG)
- **Headquarters**: Los Angeles, California, USA
- **Founded**: 2007
- **Founders**: Jonathan Neman, Nicolas Jammet, and Nathaniel Ru

## Core Business
- **Primary industry**: Fast-casual restaurants & food service
- **Target customers**: B2C — health-conscious consumers, busy professionals, students, and families seeking fresh, convenient, and sustainable meal options
- **Mission or purpose statement**: “Building healthier communities by connecting people to real food.” [sweetgreen.com](https://www.sweetgreen.com/mission/)

## Products & Services
- **Sweetgreen Restaurants**: Over 225 locations across the U.S. serving seasonal salads, warm bowls, plates, and sides made from scratch using locally sourced, high-quality ingredients.
- **Sweetgreen App & Sweetpass Loyalty Program**: Mobile ordering and delivery via iOS/Android app, with a free loyalty program (Sweetpass) offering rewards, birthday gifts, and menu exclusives.
- **Catering & Group Orders**: Bulk meal options for offices, events, and communities.
- **Infinite Kitchen (Automation)**: A proprietary, tech-enabled kitchen system that automates bowl assembly for speed and consistency, currently being rolled out to select locations.

## Market Standing
- **Valuation/Market Cap**: Approximately $2.5–3.5 billion market cap (as of mid-2025, fluctuating with public markets). Exact figure varies daily.
- **Key Metric**: Annual Revenue — $650+ million (FY2024 reported revenue); company is not yet profitable but has shown improving margins.
- **Notable Investors/Partners**: Major institutional investors include Fidelity, T. Rowe Price, and Durable Capital Partners. Strategic partners include local farmer networks across 8+ states.
- **Growth Signals**: Expanded from 91 stores (2020) to over 225 stores (2025); launched Infinite Kitchen automation; entered new markets like Houston, Fort Lauderdale, and Atlanta; committed to carbon neutrality by 2027. [careers.sweetgreen.com](https://careers.sweetgreen.com/categories/about-sweetgreen)

## Competitive Advantages
- **Farm-to-table supply chain**: Direct relationships with 150+ farmers; scratch cooking daily; no artificial flavors, colors, or dyes.
- **Brand loyalty & mission-driven culture**: Strong consumer trust around sustainability, transparency, and health; Sweetpass loyalty program drives repeat visits.
- **Technology & automation lead**: Infinite Kitchen reduces labor costs and increases throughput — a potential moat against traditional fast-casual competitors.
- **Plant-forward, carbon-conscious menu**: 30% less carbon intensive than average American meal; targets carbon neutrality by 2027. [careers.sweetgreen.com](https://careers.sweetgreen.com/categories/about-sweetgreen)

## Strategic Focus
- **Scale through automation**: Rolling out Infinite Kitchen to improve unit economics and enable faster expansion.
- **Menu innovation & local sourcing**: Continuously evolving seasonal menus and deepening grower partnerships.
- **Digital & loyalty growth**: Expanding Sweetpass membership and app-based ordering to drive higher frequency and customer lifetime value.
- **Sustainability leadership**: Investing in regenerative agriculture, animal welfare, and reducing environmental footprint.

## Why Work Here
- **Culture & values**: Six core values guide everything — “Win, Win, Win,” “Think Sustainably,” “Keep It Real,” “Add the Sweet Touch,” “Make an Impact,” and “Live the Sweet Life.” [careers.sweetgreen.com](https://careers.sweetgreen.com/)
- **Growth & development**: Strong emphasis on empowering team members to do their best work and develop lifelong skills — from restaurant team members to corporate roles.
- **Perks**: Free greens stipend, 401k plan, paid family leave, and a commitment to best-in-class benefits across both corporate and field teams. [careers.sweetgreen.com](https://careers.sweetgreen.com/)
- **Work environment**: Main campus in sunny Los Angeles with a diverse mix of chefs, engineers, designers, data scientists, and more. Restaurant teams work in over 225 stores across 8+ states.
- **Hybrid/remote**: Corporate roles likely hybrid (Los Angeles HQ); restaurant roles are fully on-site. Not explicitly stated as fully remote for most positions.

## Sources
1. [sweetgreen.com](https://www.sweetgreen.com/mission/)
2. [careers.sweetgreen.com](https://careers.sweetgreen.com/)
3. [careers.sweetgreen.com - About Sweetgreen](https://careers.sweetgreen.com/categories/about-sweetgreen)
4. [Indeed - Sweetgreen Careers](https://www.indeed.com/cmp/Sweetgreen)

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