---
title: 'RMA and Engineering Coordinator at Aechelon Technology'
canonical: 'https://feeny.ai/job/rma-and-engineering-coordinator-aechelon-technology-south-san-francisco-4pgrbc4q004p'
type: 'job'
last_seen: '2026-09-07'
---

# RMA and Engineering Coordinator at Aechelon Technology

- **Company:** Aechelon Technology
- **Location:** South San Francisco, CA
- **Posted:** 2026-07-28
- **Last confirmed live:** 2026-09-07
- **Apply:** https://job-boards.greenhouse.io/aechelontechnology/jobs/5373492008

## Job description

Aechelon Technology, Inc. is a leading producer of 3D simulator content, including Geospecific visual/sensor databases and realistic 3D models. We seek people who share our passion for real-time computer graphics and commitment to our mission of helping make our Nation’s pilots safer. We will give you a chance to work with some of the most talented people in the graphics industry.

The RMA and Technical Support Coordinator provides first-level technical support for customers and internal teams while coordinating product returns, repairs, replacements, and related documentation.

This role is well suited for someone with help desk or desktop support experience who is organized, communicates clearly, and can manage technical issues from initial intake through resolution. The coordinator will perform basic troubleshooting, document issues, maintain accurate records, coordinate with Engineering and Production, and keep stakeholders informed of status.

Responsibilities will include, but not be limited to the following:

- Receive, document, prioritize, and process RMA and technical support requests.
- Provide first-level troubleshooting for computer hardware, software, and electronic systems using established procedures and knowledge-base articles.
- Gather relevant information and escalate complex problems to Engineering or other technical teams.
- Coordinate product repairs, replacements, and returns with internal and external customers.
- Maintain accurate case, order, inventory, repair, and shipment information in tracking tools and the ERP system.
- Communicate status, next steps, and resolution information to customers and internal stakeholders.
- Monitor open requests and follow through until they are completed and closed.
- Identify recurring failures and provide information that supports root-cause analysis and process improvement.
- Assist with inventory checks, material availability, packing lists, and shipment documentation.
- Support production and regulatory documentation updates as needed.

Minimum Qualifications:

- Two or more years of experience in help desk, desktop support, technical support, RMA coordination, or a related customer-facing technical role.
- Experience troubleshooting computer hardware, peripherals, operating systems, and common software issues.
- Ability to gather technical information, document troubleshooting steps, and escalate issues appropriately.
- Strong customer service, written communication, and follow-through skills.
- Ability to manage multiple requests and priorities in a ticket-based or fast-paced environment.
- Experience using ticketing systems, ERP systems, CRM systems, or other business tracking tools.
- Strong attention to detail and record accuracy.

Preferred Qualifications:

- Experience supporting desktops, servers, electronic equipment, or manufactured products.
- Experience in an electronics manufacturing, aerospace, defense, or technology environment.
- Familiarity with RMA, inventory, shipping, and repair processes.
- CompTIA A+ certification or similar technical training.
- Experience with Jira, Confluence, Oracle NetSuite/Fusion (or ERP/MRP equivalent), Microsoft Windows and Microsoft Office applications.

## Compensation and Benefits

$54,000 - $80,000 per year

The above range is specific to CALIFORNIA and may not be applicable to other locations. Final compensation is based on factors such as the candidate's skills, qualifications, and experience.

We offer a very attractive compensation package including competitive base salary, company performance-based profit sharing, 401k, 100% employer paid health benefits (medical, dental, vision, life, std, ltd, and life insurance plans).

No relocation reimbursement provided.

This position description is not intended to be a complete listing of activities, duties or responsibilities that are required of the employee holding this position. Duties, responsibilities and activities may be changed or others may be assigned at any time by the Company with notice to the employee.

Aechelon Technology is an equal opportunity employer. We are committed to providing access and opportunities to individuals with disabilities. If you are an applicant who is unable to fully utilize/access our application process because of a disability, Aechelon Technology will provide a reasonable accommodation. Please send an email to hr_team@aechelon.com to request that accommodation, and please be sure to include a detailed description of your requested accommodation, your name and preferred method of contact.

## About Aechelon Technology

## Company Overview
- **One-liner**: Aechelon Technology provides mission-grade synthetic reality visualization and simulation solutions for defense, national security, and emergency response customers.
- **Entity Type**: Private (acquired by Shield AI, Inc. in November 2024)
- **Headquarters**: South San Francisco, California, United States
- **Founded**: 1998
- **Founders**: Nacho Sanz-Pastor (Co-Founder & CEO), Javier Castellar (Co-Founder & Chief Strategy Officer)

## Core Business
- Primary industry/industries: Defense Technology, Simulation & Training, Synthetic Reality, AI/ML Data Generation
- Target customers: U.S. Department of Defense (all branches), U.S. Allies, Government Prime Contractors, national security and emergency response organizations
- Mission statement: "Ensure the safety, mission readiness and tactical superiority of national security and emergency response customers with immersive, high-fidelity and geo-specific representations of the real world."

## Products & Services
- **Nucleus**: Real-time image generator with 8K imagery at 240Hz, multi-GPU single chassis design, incorporating AI/ML-driven databases.
- **Nexus**: Secure shared storage solution for geospatial and sensor databases.
- **SkyBeam™**: Rapid database updates and full motion video (FMV) generation.
- **RTK (Radar Toolkit)**: Software toolkit for radar simulation and sensor modeling.
- **Geo-Specific Databases**: High-fidelity, multi-spectral digital twin of Earth for training, testing, and mission rehearsal.
- **Mixed Reality (MR) Trainers**: Head-mounted display solutions for immersive training, including eye-limiting multi-sensor MR systems.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company, acquired by Shield AI)
- **Key Metric**: Annual Revenue of ~$23.6 million (LinkedIn estimate)
- **Notable Investors/Partners**: Shield AI (parent company since November 2024), Sagewind Capital (prior investment)
- **Growth Signals**: Headcount of 174 employees (+17.8% YoY, +34 people); LinkedIn followers grew 73.1% year-over-year; over 1,000 DoD operational flight training systems supported across U.S. and Allies; active on major defense programs including F-35, P-8 Poseidon, CH-47F, MH-60R/S, and F-16.

## Competitive Advantages
- **Unmatched Fidelity**: Real-time 8K imagery at 240Hz with real-world physics, precise terrain, weather, and light reflection.
- **Multi-Domain Expertise**: Decades of experience (since 1998) in visual simulation for air, ground, and maritime platforms across all U.S. military branches.
- **AI/ML Integration**: Ability to generate synthetic training data and virtual sensor feeds to validate autonomous systems and AI/ML models at scale.
- **Proven Track Record**: Excellent past performance evaluations on numerous high-profile defense programs with zero delivery failures noted.
- **Patented Technology**: Holds 8+ patents in image generation and display systems, with 11 patents attributed to key engineer David Morgan.

## Strategic Focus
- **Autonomous Systems & AI**: Scaling synthetic data generation for AI/ML training of autonomous navigation and ISR systems.
- **Digital Twin Expansion**: Developing global commercial databases for multi-domain operations.
- **Multi-Spectral Sensor Simulation**: Enhancing sensor capabilities across visual, radar, and infrared spectrums for mission rehearsal.
- **Growth Through Shield AI**: Leveraging acquisition to accelerate development and expand market reach.

## Why Work Here
- **Mission-Driven Work**: Directly contribute to national security and support U.S. Armed Forces and Allies.
- **Cutting-Edge Tech**: Work with state-of-the-art AI/ML, 8K real-time graphics, and mixed reality systems.
- **Stability & Growth**: Long-standing company (27+ years) with consistent growth and recent acquisition by Shield AI.
- **Culture**: Emphasizes innovation, trustworthiness, and "performance without compromise" as core values.
- **Locations**: South San Francisco, CA (HQ); Overland Park, KS; Orlando, FL; Farmer's Branch, TX; presence in Spain and Canada.
- **Open Roles**: 17 active positions across Software Engineering, QA, Data Science, Systems Engineering, IT, and Content Creation (as of search date).

## Sources
1. [aechelon.com](https://aechelon.com/)
2. [aechelon.com/about](https://aechelon.com/about/)
3. [aechelon.com/careers](https://aechelon.com/careers/)
4. [Greenhouse Job Board](http://job-boards.greenhouse.io/aechelontechnology)
5. [LinkedIn Company Page](https://www.linkedin.com/company/aechelon-technology)

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