--- title: 'RMA Quality Analyst at Toradex' canonical: 'https://feeny.ai/job/rma-quality-analyst-toradex-horw-lucerne-nb3rqyzr6c85' type: 'job' last_seen: '2026-11-11' --- # RMA Quality Analyst at Toradex - **Company:** Toradex - **Location:** Horw Lucerne, Switzerland - **Posted:** 2026-11-05 - **Last confirmed live:** 2026-11-11 - **Apply:** https://job-boards.greenhouse.io/toradex/jobs/8196415003 ## Job description Toradex is a global company strongly focused on engineering & technology. We’re powered by a diverse & uniquely gifted workforce. We pursue the best people to propel our innovative vision of embedded computing and IoT. If you’re interested in being a driving force at an agile technology company, engineering clever computing solutions & helping other companies bring their products to life, we should talk. Job Description Are you passionate about electronics, embedded systems, and solving real customer problems? As an RMA Quality Analyst in Horw, you will join our Quality Management organization and support the analysis of customer returns, help identify root causes, and contribute to improving our products and customer experience. ## What you’ll do We are looking for a proactive RMA Quality Analyst to support our RMA activities in Horw. You will analyze Toradex products reported as faulty by customers, starting remotely whenever possible and continuing in-house when products are returned. The role combines hands-on electronics troubleshooting with basic embedded software checks and close collaboration with R&D, Operations, Technical Support, and Logistics/Warehouse, with guidance from experienced team members where needed. - Investigate customer-reported failures by using electronic hardware measurements, lab tools such as multimeters and oscilloscopes, Linux-based setups, and basic embedded software checks such as flashing, functional tests, and debugging to reproduce issues and help identify root causes. - Communicate with customers in English and German to understand issues, support remote analysis, explain findings clearly, and align next steps with the responsible teams. - Support investigations, follow-up actions, and the outcome of RMA cases together with R&D, Operations, Technical Support, Logistics/Warehouse, and other global entities, including repair, rework, replacement, return shipment, credit, or scrapping. - Contribute to improving RMA processes in coordination with other global entities to support consistent and efficient ways of working. - Improve RMA case documentation, maintain clear case records, and support statistics, reporting, and trend analysis, including 4D or 8D reports when required. - Support daily Quality Management and RMA activities and help identify recurring issues for product and process improvements. - 80–100% employment. ## What you bring - Technical education in electronics, electrical engineering, embedded systems, or a comparable field, or equivalent hands-on experience. - Good electronics background and practical experience troubleshooting hardware at component, board, or system level. - Confident use of measurement and repair tools, including oscilloscopes, multimeters, power supplies, soldering equipment, and schematics/layout viewers. - Basic understanding of embedded software and Linux, with willingness to grow further in software debugging. - Structured problem-solving skills and interest in root cause analysis, corrective actions, and quality improvement. - Customer-oriented communication skills, with the ability to explain technical topics clearly and ask the right follow-up questions. - English and German at B2 level or higher, written and spoken. - Reliable and well-organized working style, with the ability to keep ownership of assigned cases and coordinate with other teams. - Additional languages are a plus. ## Why you’ll love Toradex - A great company culture, including flat hierarchies, an open-door policy, and a focus on joint responsibility and mutual trust and support - Working with a skilled, high-achieving, experienced, fun, international and growing team—with lots of opportunities to develop your professional career, take on further responsibilities, and grow with the company - Annual team-building events, quarterly and monthly get-togethers, and more - Welcoming office space with friendly team members and free snacks (fresh fruits, coffee, and more!) Toradex is a leader in embedded computing, serving innovative products to industrial, medical, automotive & IoT companies creating feature-rich & intelligent systems for demanding applications, e.g. supercars, self-driving tractors, patient monitoring systems – to name a few. We provide effective & robust embedded computing solutions and strive for the best development experience in the industry with a focus on intelligent hardware design, innovative software solutions & free comprehensive support. Our relationship with our customers ensures that we all succeed and it allows us to participate in the realization of incredible new products. Our products are directly sold to more than 3'000 industrial customers in over 70 different countries worldwide. For more information - Visit our Homepage: [www.toradex.com](http://www.toradex.com) - Connect with us and join our community!: [https://community.toradex.com](https://community.toradex.com/) - [Our YouTube Channel](https://www.youtube.com/user/trdxag) ## About Toradex ## Company Overview - **One-liner**: Toradex provides easy-to-use, commercial off-the-shelf embedded computing products (System on Modules) and a comprehensive industrial Linux software platform for mission-critical IoT and embedded applications. - **Entity Type**: Private (Bootstrapped) - **Headquarters**: Horw, Lucerne, Switzerland - **Founded**: 2003 - **Founders**: Stephan Dubach ## Core Business - **Primary industry/industries**: Embedded Computing, Industrial IoT, Hardware & Software Solutions - **Target customers**: B2B; industrial, medical, automotive, transportation, and robotics companies developing feature-rich and intelligent systems for demanding applications (e.g., supercars, self-driving tractors, patient monitoring systems). - **Mission or purpose statement**: To provide easy-to-use, commercial off-the-shelf embedded computing products with premium quality and long-term availability. Through innovation, they market-leading integrate hardware, software, and services to reduce complexity, time-to-market, risk, and costs for their customers. ## Products & Services - **System on Modules (SoMs)**: Hardware computing modules designed for embedded applications, offering scalability across processor families (NXP i.MX, TI, etc.) and guaranteed long-term availability (10+ years, with some products shipped for over 15 years). - **Torizon**: An easy-to-use, industrial-grade Linux software platform that simplifies the development and operation of Linux IoT devices. It includes TorizonCore (OS) and Torizon Connected Services for remote management, OTA updates, and device monitoring. - **Toradex Custom Solutions**: A service offering for customers who need customized SoMs or carrier boards, strengthened by the acquisition of Linear Computing in 2025. - **Developer Resources**: Extensive resources including 800+ articles, technical blogs, webinars, and active community forums. ## Market Standing - **Valuation/Market Cap**: Not publicly available (Private, bootstrapped company). - **Key Metric**: Revenue is not publicly disclosed. The company reports 3000+ active customers in over 70 countries. - **Notable Investors/Partners**: NXP (Platinum Partner), Texas Instruments (Premium Partner), and 70+ proven partners. - **Growth Signals**: - Strengthened custom solutions offering with the acquisition of Linear Computing in 2025. - Awarded NXP Platinum Partner status. - Launched dedicated Torizon website and expanded connected services. - Global presence with 8 offices worldwide. ## Competitive Advantages - **Long-term product availability**: Guarantees 10+ years of product availability, a critical factor for industrial and medical customers with long product lifecycles. - **In-house OS support**: Offers in-house development and support for Yocto Project/Torizon Linux, FreeRTOS, and Windows Embedded Compact, ensuring deep integration and quality. - **Scalability**: SoMs are designed for pin-compatible scalability across different processor generations, allowing customers to migrate easily to future technologies without a complete redesign. - **Comprehensive support**: Provides industry-leading support through multiple channels (email, phone, active community forums) with a strong focus on customer centricity. ## Strategic Focus - **Current priorities**: Deepening the Torizon software platform and connected services to simplify IoT development and operations; expanding custom solutions capabilities (via acquisition); maintaining leadership in quality and long-term support for industrial embedded customers. - **Direction for growth**: Growing the ecosystem of partners and customers globally, with a focus on mission-critical applications in medical, transportation, and robotics. ## Why Work Here - **Culture highlights**: A global company strongly focused on engineering and technology, powered by a diverse workforce. Core values include Customer Centricity, Teamwork/Trust, Entrepreneurship/Innovation, Transparency/Integrity, and Passion/Excellence. They describe themselves as "one team" built on trust, ownership, and respectful collaboration. - **Remote/hybrid/office policy**: Global offices in Switzerland, Brazil, China, India, United States, Japan, Namibia, and Canada. Roles are posted at specific office locations, suggesting an office-centric or hybrid model depending on the role. Many engineering roles are based in Campinas, Brazil. - **Notable perks or engineering culture**: Engineers work on the full stack from hardware bring-up to kernel development and cloud services. The company emphasizes "intelligent hardware design, innovative software solutions & free comprehensive support." They offer the chance to work on technology that powers real-world products like supercars and medical devices. ## Sources 1. [Toradex Official Website](https://www.toradex.com/about-toradex) 2. [Toradex Careers Page](https://careers.toradex.com/) 3. [Toradex Jobs on Greenhouse](http://job-boards.greenhouse.io/toradex) ## Other roles at Toradex - [マーケティング・スペシャリスト（Marketing Specialist – Japan）](https://feeny.ai/job/marketing-specialist-japan-toradex-tokyo-rdhgw3qzjda0) — Tokyo, Japan - [Marketing Specialist – Japan](https://feeny.ai/job/marketing-specialist-japan-toradex-tokyo-1m6c5qqy5p5a) — Tokyo, Japan - [Senior Data Architect](https://feeny.ai/job/senior-data-architect-toradex-campinas-sao-paulo-3z24902jzpvg) — Campinas São Paulo, Brazil - [Electronics Manufacturing Engineer](https://feeny.ai/job/electronics-manufacturing-engineer-toradex-ontario-7vm49z46s48j) — Ontario, Canada - [Accounting & HR Assistant](https://feeny.ai/job/accounting-hr-assistant-toradex-ontario-fpq2h0rnevtw) — Ontario, Canada - [Logistics & Warehouse Coordinator 100%, Horw](https://feeny.ai/job/logistics-warehouse-coordinator-100-horw-toradex-horw-lucerne-j75pd27gkyfn) — Horw Lucerne, Switzerland - [Field Application Engineering - Intern](https://feeny.ai/job/field-application-engineering-intern-toradex-campinas-sao-paulo-pfa1j4e7t37q) — Campinas São Paulo, Brazil - [Customer Service Representative + Accounting Assistant](https://feeny.ai/job/customer-service-representative-accounting-assistant-toradex-bengaluru-fnxe4syj04k5) — Bengaluru, India - [Senior Field Application Engineer – Embedded Solutions Architect](https://feeny.ai/job/senior-field-application-engineer-embedded-solutions-architect-toradex-tokyo-2z17212asd9q) — Tokyo, Japan - [AI Automation Engineer - Developer Experience](https://feeny.ai/job/ai-automation-engineer-developer-experience-toradex-campinas-sao-paulo-g6afhw83gdba) — Campinas São Paulo, Brazil