---
title: 'RMA & Repair Lead at Etched'
canonical: 'https://feeny.ai/job/rma-repair-lead-etched-san-jose-q0tmchh0yyrj'
type: 'job'
last_seen: '2026-09-14'
---

# RMA & Repair Lead at Etched

- **Company:** [Etched](https://feeny.ai/companies/etched)
- **Location:** San Jose, CA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-14
- **Apply:** https://jobs.ashbyhq.com/etched/b003657e-f8dc-440e-9356-1133ba1796ec

## Job description

## About Etched

Etched is building hardware for frontier intelligence. We co-design chips, racks, software, and manufacturing to deliver best-in-class throughput and latency across both prefill and decode workloads. Our first products are heavily focused on inference. Backed by hundreds of millions from top-tier investors and staffed by leading engineers, Etched is redefining the infrastructure layer for the fastest growing industry in history.

Job Summary Etched is seeking an RMA and Repair Lead to build and run the end-to-end returns and repair operation for our AI hardware — from the moment a customer reports a failure through diagnosis, repair, and supplier recovery. You’ll be responsible for managing the repair capability whether it’s in-house or through outsourced partners. This role is deeply technical and hands-on: you'll own the repair, debug, and failure analysis requirements for our products, translate our manufacturing processes into repeatable repair processes, and feed what you learn back into design and production.

If you thrive in fast-paced environments, enjoy solving ambiguous problems, and want to shape the repair ecosystem at a rapidly scaling startup, this role is for you.

## Key responsibilities

- Own the end-to-end RMA process — from customer return authorization through triage, repair or replacement, reverse logistics, and supplier recovery/warranty claims
- Develop and manage RMA workflows, including return authorization, repair/replacement, and reverse logistics
- Build and manage Etched's repair operations, whether in-house or outsourced, capacity planning, and day-to-day management of in-house depots and/or outsourced repair partners
- Own the technical definition of repair: repair strategy by product and level (rack, server, module, component), debug flows, failure analysis requirements, test coverage, and repair-vs-scrap criteria
- Translate production and manufacturing processes into repair processes — repair travelers, work instructions, tooling and fixtures, test stations, calibration, and operator training and certification
- Build the data layer for repair: turnaround time, failure rates by part and failure mode, cost of service, and repeat-failure tracking — and close the loop with design, quality, and manufacturing to drive corrective actions and improve product reliability
- Design and implement metrics and dashboards (turnaround time, failure rates, cost of service) to monitor and improve operations
- Define SLAs and escalation paths, and act as the technical point of contact for escalated customer issues.

You may be a good fit if you have (Must-have qualifications)

- 8+ years of experience in Repair operations, RMA, or hardware support operations, including ownership of end-to-end returns flow
- Direct experience standing up a repair operation — either building an in-house depot or selecting and managing an outsourced repair partner [ especially from scratch in a fast-paced environment
- Strong hands-on technical depth in hardware debug, board- and system-level troubleshooting, and failure analysis.
- Experience converting NPI/manufacturing process documentation into repair processes, work instructions, and test flows
- Strong understanding of failure analysis (FA), root cause, and corrective action processes
- Excellent communication skills and ability to work closely with customers, suppliers, and internal teams

Strong candidates may also have experience with (Nice-to-have qualifications)

- Experience supporting server, networking, or AI hardware deployments at rack scale
- Familiarity with PLM/ERP systems for tracking returns, parts, repairs and warranty claims
- Contract manufacturer or ODM relationship management, including repair statements of work and pricing
- Data-driven service analytics — failure rate analysis, Pareto/FMEA, cost optimization, predictive maintenance
- Global reverse logistics, customs, and cross-border repair flows
- ISO standards, quality systems, and regulatory requirements for hardware returns and repairs

## Benefits

- Medical, dental, and vision packages with generous premium coverage
- $500 per month credit for waiving medical benefits
- Housing subsidy of $2k per month for those living within walking distance of the office
- Relocation support for those moving to San Jose (Santana Row)
- Various wellness benefits covering fitness, mental health, and more
- Daily lunch and dinner in our office
- Unlimited compute budget subject to ROI justification

## How we’re different

Etched believes in the[Bitter Lesson](http://www.incompleteideas.net/IncIdeas/BitterLesson.html). We are the first inference-focused frontier AI system, betting early on transformer and transformer-like architectures and on increasing model sizes. Our addressable market is the entirety of inference, unlike many of our competitors.

We are a fully in-person team in San Jose (Santana Row), and greatly value engineering skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both and work across disciplines as needed.

## About Etched

## Company Overview
- **One-liner**: Etched designs and manufactures specialized ASICs (application-specific integrated circuits) that are hardwired to run transformer-based AI models, offering an order-of-magnitude improvement in inference cost and energy efficiency over general-purpose GPUs.
- **Entity Type**: Private (Series B / later stage; total raised $800M as of June 2026)
- **Headquarters**: San Jose, California, USA (also has offices in Cupertino, CA; Sacramento, CA; and small presence in Taiwan, Canada, UK, Bulgaria)
- **Founded**: 2022
- **Founders**: Gavin Uberti (CEO), Robert Wachen (President & COO), Chris Zhu (Co-Founder)

## Core Business
- **Primary industry**: AI hardware / semiconductor design / computer hardware manufacturing
- **Target customers**: Frontier AI labs, hyperscalers, and enterprises running large-scale transformer inference workloads (B2B, enterprise)
- **Mission / purpose**: Build hardware for superintelligence – specifically, the world’s most powerful servers for transformer inference.

## Products & Services
- **Sohu Chip (ASIC)**: A transformer-specific ASIC manufactured by TSMC. It burns the transformer architecture directly into silicon, eliminating the overhead of general-purpose GPUs for inference.
- **Frontier Inference Clusters**: Full-stack systems that bundle the Sohu chip with custom-designed racks, networking, and software. Customers place orders for complete systems, not just chips. Etched claims they deliver more tokens per dollar and per watt for dense models, sparse MoEs, diffusion models, and more.
- **Software Stack**: Includes compiler and runtime optimizations built by a team with deep experience (former Apache TVM developer, ex-Google TPU software lead).

## Market Standing
- **Valuation**: $5 billion post-money valuation (as of December 2025 / disclosed June 2026)
- **Key Metric**: $1 billion in contract orders (booked) for its systems; total funding of $800M (including an unannounced $500M round closed Dec 2025 led by Stripes)
- **Notable Investors**: Stripes (lead), VentureTech Alliance, Jane Street, Hudson River Trading, Two Sigma, Ribbit Capital. Angel investors include Andrej Karpathy, Geoffrey Hinton, Fei-Fei Li, Arthur Mensch, Scott Wu, Stanley Druckenmiller, Peter Thiel. Earlier backers: Positive Sum, Primary Venture Partners.
- **Growth Signals**:
  - Headcount: 258 employees (as of mid-2026), up 141% year-over-year
  - 100+ active job postings across engineering, operations, and business functions
  - $500M raise in late 2025; first chip manufactured by TSMC in 2025 and now being tested with customers
  - Talent sources include Google (21), Apple (17), NVIDIA (16), Tesla (11), Intel (10), AMD (5)

## Competitive Advantages
- **Transformer-specific architecture**: Unlike GPUs (which are general-purpose), Etched’s chip is hardwired only for transformer operations, enabling drastically lower cost and latency for today’s dominant AI model architecture.
- **Full-stack system play**: By selling entire inference clusters (chip + rack + software), Etched captures more value and delivers a turnkey solution competitive with NVIDIA’s DGX/HGX systems.
- **Deeply experienced leadership**:
  - CEO Gavin Uberti (Harvard math researcher, AI compiler expert, Apache TVM contributor)
  - President Robert Wachen (co-founded Prod AI incubator; Thiel Fellow)
  - VP of Platform (ex-NVIDIA 22 years, built HGX/DGX systems)
  - VP of Software (ex-Google DeepMind, lead TPU v1–v5 software)
  - Chief Architect Saptadeep Pal (former Auradine co-founder, chiplet expert)
  - VP of Hardware Engineering Ajat Hukkoo (ex-Cypress CTO, shipped >$1B revenue products)

## Strategic Focus
- **Scale manufacturing and customer deliveries**: With the first chip successfully fabricated, the company is now testing production systems and aims to fulfill $1B in pre-orders.
- **Expand engineering talent**: Aggressively hiring across silicon design, validation, infrastructure, optics, and software to support volume ramp.
- **Maintain technological lead**: Continue refining the ASIC for future transformer variants and MoE mixtures while building out a partner ecosystem.

## Why Work Here
- **Mission-driven, high-impact engineering**: “Building the hardware for superintelligence” – the company is solving one of the hardest problems in compute (inference efficiency) with a focused team.
- **Top-tier team and learning environment**: Colleagues from Google, NVIDIA, Apple, Tesla, Broadcom, and Intel; exposure to full-stack chip-to-system design.
- **In-office culture**: All roles are in-office (Cupertino and San Jose, CA). The company emphasizes on-site collaboration for hardware development. Notable perks are not heavily advertised, but compensation is competitive for the AI hardware space (equity-heavy).
- **Growth trajectory**: 141% headcount growth YoY, hundreds of open roles, and a $5B valuation signal strong backing and career acceleration potential.
- **Intellectual challenge**: Work on chip simulation, RTL design, system validation, or software infrastructure for cutting-edge AI inference.

## Sources
1. [etched.com/careers](https://www.etched.com/careers)
2. [builtin.com/company/etched](https://builtin.com/company/etched)
3. [linkedin.com/company/etched-ai](https://www.linkedin.com/company/etched-ai)
4. [cbinsights.com/company/etched](https://www.cbinsights.com/company/etched)
5. [techcrunch.com/2026/06/30/nvidia-competitor-etched-hits-5b-valuation-1b-in-sales-for-ai-chip/](https://techcrunch.com/2026/06/30/nvidia-competitor-etched-hits-5b-valuation-1b-in-sales-for-ai-chip/)

## Other roles at Etched

- [EE Hardware System Engineer (TW)](https://feeny.ai/job/ee-hardware-system-engineer-tw-etched-taipei-fgncym9kzy6w) — Taipei, Taiwan
- [Silicon Validation Engineer, Software](https://feeny.ai/job/silicon-validation-engineer-software-etched-san-jose-qhp3k9xqy5vr) — San Jose, CA
- [Advanced Packaging SI/PI Engineer](https://feeny.ai/job/advanced-packaging-si-pi-engineer-etched-san-jose-47he7k0hp901) — San Jose, CA
- [Substrate IC Package Layout Design Engineer](https://feeny.ai/job/substrate-ic-package-layout-design-engineer-etched-san-jose-g36wmxc8ww9r) — San Jose, CA
- [ECAD Librarian](https://feeny.ai/job/ecad-librarian-etched-san-jose-0h5kvj2cxzk4) — San Jose, CA
- [Inventory Warehouse Coordinator](https://feeny.ai/job/inventory-warehouse-coordinator-etched-san-jose-49b0bs49ce57) — San Jose, CA
- [Logistics Analyst (Taiwan)](https://feeny.ai/job/logistics-analyst-taiwan-etched-taipei-5xzc094cqgzn) — Taipei, Taiwan
- [Communications](https://feeny.ai/job/communications-etched-san-jose-3f4bdr97hysp) — San Jose, CA
- [Production Finance](https://feeny.ai/job/production-finance-etched-san-jose-qfypbv9eh0ws) — San Jose, CA
- [CNC Machinist](https://feeny.ai/job/cnc-machinist-etched-san-jose-vxam0y7m1yc8) — San Jose, CA