--- title: 'RMA Systems Engineer, India at Vultr' canonical: 'https://feeny.ai/job/rma-systems-engineer-india-vultr-chennai-kw07bjh44472' type: 'job' last_seen: '2026-10-15' --- # RMA Systems Engineer, India at Vultr - **Company:** Vultr - **Location:** Chennai, India - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-10-14 - **Last confirmed live:** 2026-10-15 - **Apply:** https://jobs.ashbyhq.com/Vultr/06c769c8-ca3f-49a2-beed-841cddd43fbe/application **Skills:** Jira, NVIDIA GPU technologies, AMD GPU technologies, System logs analysis, Firmware troubleshooting, Hardware lifecycle management, Data center operations, Server hardware, System architecture, Confluence, Vendor support portals, Microcloud environments, Distributed infrastructure environments > The RMA Systems Engineer analyzes, diagnoses, and resolves complex hardware and system-level failures across cloud infrastructure. This role involves evaluating failure patterns, determining remediation strategies, and improving RMA processes while partnering with infrastructure, engineering, and vendor teams to ens... ## Job description ## Who We Are Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company. Vultr Cares - Medical Insurance stipend paid annually - 9 Company-Paid Holidays - Generous Leave Policy + 1 month paid sabbatical every 5 years + Anniversary Bonus each year - Professional Development Reimbursement - Internet reimbursement - Fitness membership reimbursement - Company paid Wellable subscription Join Vultr Vultr is seeking a highly skilled and experienced RMA Systems Engineer to analyze, diagnose, and resolve complex hardware and system level failures across our cloud infrastructure platform. This role is responsible for evaluating failure patterns across GPU, CPU, and server environments, determining appropriate remediation strategies, and improving how Vultr manages hardware lifecycle and vendor interactions. The ideal candidate brings strong systems-level troubleshooting expertise and the ability to analyze non-routine technical issues, determine root cause, and make informed decisions on repair, replacement, or escalation paths. This is a highly visible role that partners closely with Infrastructure, Engineering, and Vendor teams to ensure system reliability and continuous improvement of Vultr’s RMA processes. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure. ## Key Responsibilities - Analyze GPU/CPU hardware failures by evaluating system logs, performance data, firmware behavior, and workload interactions to determine root cause. - Perform advanced troubleshooting across hardware, firmware, and operating system layers to validate faults and identify appropriate remediation paths. - Serve as a technical liaison with hardware vendors, providing detailed diagnostic data, interpreting vendor responses, and influencing resolution strategies. - Determine and coordinate on-site hardware remediation activities based on technical analysis, system impact, and priority, including guiding vendors and internal teams on appropriate repair or replacement actions. - Evaluate software and firmware versions to identify compatibility issues or contributing factors to system failures. - Validate and certify system stability and readiness prior to returning hardware to production environments. - Identify recurring failure patterns and recommend improvements to RMA workflows, vendor processes, and hardware lifecycle management. - Create and maintain detailed technical documentation, including failure analysis, troubleshooting methodologies, and resolution outcomes. - Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings. ## Qualifications - Bachelor’s degree in Business, Supply Chain, Engineering, or related field. - 3–5 years of experience managing RMA processes or hardware logistics in a technical environment. - Experience using Jira to manage, track, and document technical issues, RMA cases, and vendor escalations, including maintaining accurate and audit-ready case records. - Experience diagnosing and troubleshooting complex hardware and system-level issues in a data center or infrastructure environment. - Experience in RMA workflows, hardware lifecycle management, or infrastructure support. - Hands-on experience with NVIDIA and/or AMD GPU technologies. - Familiarity with analyzing system logs, firmware behavior, and performance metrics to determine root cause. - Experience working with hardware vendors and managing technical escalations or support cases. - Strong understanding of server hardware, system architecture, and data center operations. - Ability to analyze technical issues, apply judgment, and determine appropriate resolution paths. - Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams. - Experience with tools such as JIRA, Confluence, and vendor support portals. - Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration. - Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations. Inclusion & Privacy We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences, and we prohibit discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Vultr will consider qualified applicants with arrest or conviction records in accordance with applicable laws and will not conduct a background check until after an offer of employment has been extended and accepted. We also take your privacy seriously. We handle personal information responsibly and follow applicable laws, including U.S. privacy rules and India’s Digital Personal Data Protection Act, 2023. Your data is used only for legitimate business purposes and is protected with proper security measures. Where allowed by law, applicants may request details about the data we collect, access or delete their information, withdraw consent for its use, and opt out of nonessential communications. For more details, please see our [Privacy Policy](https://www.vultr.com/legal/privacy/). ## About Vultr ## Company Overview - **One-liner**: Vultr provides a global cloud infrastructure platform that simplifies the deployment of high-performance compute, storage, and bare metal solutions for developers and enterprises. - **Entity Type**: Private (Venture-backed) - **Headquarters**: West Palm Beach, Florida, United States - **Founded**: 2014 - **Founders**: Not publicly disclosed (operates under The Constant Company, LLC) ## Core Business - **Primary Industry**: Cloud Infrastructure (IaaS / PaaS) - **Target Customers**: Developers, SMBs, enterprise IT teams, AI innovators – serving customers in over 185 countries - **Mission**: To empower developers and businesses by simplifying the deployment of infrastructure via an advanced, globally distributed cloud platform ## Products & Services - **Cloud Compute**: Virtual machines (SSD VPS) with hourly billing, available in 32 global data center regions. Supports Linux, Windows, and BSD. - **Optimized Cloud Compute**: Configurations with AMD EPYC CPUs for compute-intensive workloads. - **Bare Metal**: Single-tenant dedicated servers, accelerated by NVIDIA GPUs and high-performance AMD/Intel CPUs. - **Kubernetes Engine (VKE)**: Fully managed Kubernetes service for container orchestration. - **Block & Object Storage**: Scalable, high-performance storage solutions. - **Managed Databases**: Managed MySQL, PostgreSQL, Apache Kafka, and Valkey (Redis-compatible). - **Vultr Marketplace**: One-click apps and partner integrations. - **Vultr Agent**: AI-powered assistant and composable infrastructure tool. - **Additional Services**: 1-Click Apps, ISO mounting, private networking, DDoS protection, and global load balancing. ## Market Standing - **Valuation**: $3.5 billion (as of 2024-12, per financing round from LuminArx and AMD Ventures) [vultr.com](https://www.vultr.com/company/about-us/) - **Key Metric**: Annual revenue of $145.5 million; total funding of $662 million (equity + debt) [linkedin.com](https://www.linkedin.com/company/vultr) - **Notable Investors/Partners**: LuminArx Capital, AMD Ventures, Verizon, Dell Technologies. Debt financing of $329 million from six investors in June 2025. [vultr.com](https://www.vultr.com/company/about-us/) - **Growth Signals**: - 1.5 million+ customers served, 80 million instances deployed - 32 data center regions worldwide with continued expansion (e.g., Chicago, Tel Aviv, Warsaw) - Headcount grew 48.7% YoY to 243 employees (as of mid-2025) [linkedin.com](https://www.linkedin.com/company/vultr) - Active job postings up 364% YoY (65 roles open) [linkedin.com](https://www.linkedin.com/company/vultr) - Won Dell Technologies Global Alliances AI Provider of the Year, Americas award - 2024 Stratus Award for Cloud Computing (cloud disruptor category) ## Competitive Advantages - **Global Footprint**: 32 data center regions across six continents, enabling low-latency local deployments. - **No-Lock-in Pricing**: Hourly billing with no long-term contracts; full root/admin access on all instances. - **Broad Compliance Portfolio**: SOC 2, HIPAA, PCI, CSA STAR, ISO/IEC 27001/27017/27018/20000-1. - **Ecosystem & Partnerships**: Vultr Cloud Alliance with Dell, AMD, Verizon, and others. - **Developer Experience**: Powerful API v2, Terraform integration, one-click apps, and AI assistant. ## Strategic Focus - **AI & GPU Infrastructure**: Expanding Cloud GPU offerings for AI/ML workloads. - **Kubernetes & Containerization**: Continued investment in Vultr Kubernetes Engine (VKE). - **Regional Expansion**: Opening new data centers in underserved markets (e.g., Africa, Latin America). - **Developer Experience**: Enhancing API, marketplace, and composable cloud tooling. - **Enterprise Sales**: Growing channel partnerships and direct enterprise engagement. ## Why Work Here - **Remote-First Culture**: Most roles are fully remote; headquarters in West Palm Beach, FL with local team collaboration. [vultr.com/careers](https://www.vultr.com/company/careers/) - **Benefits**: - 100% employer-paid health insurance - 401(k) with up to 4% matching (immediate vesting) - Generous PTO with rollover, 11 holidays, birthday off, 1-month paid sabbatical every 5 years - 8 weeks paid parental leave - Up to $2,500/year continuing education + free Udemy Business access - Monthly internet and fitness reimbursement - Home office setup allowance - **Culture & Growth**: Emphasis on passion, collaboration, and education. Regular virtual events, quarterly team lunches, spot bonuses, and the “High Flying Vultr” award. - **Engineering Focus**: 31% of workforce in technical roles; opportunities to work on global-scale cloud infrastructure. Active hiring for software engineers, SREs, and data center technicians. ## Sources 1. [vultr.com – About Us](https://www.vultr.com/company/about-us/) 2. [vultr.com – Careers](https://www.vultr.com/company/careers/) 3. [vultr.com – Homepage](https://www.vultr.com/) 4. [linkedin.com – Vultr Company Profile](https://www.linkedin.com/company/vultr) 5. [jobs.ashbyhq.com – Vultr Open Positions](https://jobs.ashbyhq.com/vultr) ## Other roles at Vultr - [Senior Data Engineer](https://feeny.ai/job/senior-data-engineer-vultr-united-states-8pcc33v3ex24) — United States - [Infrastructure Production Engineer](https://feeny.ai/job/infrastructure-production-engineer-vultr-united-states-xajtmkq5x4x9) — United States - [Director of Construction Delivery](https://feeny.ai/job/director-of-construction-delivery-vultr-united-states-3bah8v0hrgg7) — United States - [Technical Program Manager - GIOC](https://feeny.ai/job/technical-program-manager-gioc-vultr-chennai-fe9nkk35tjvy) — Chennai, India - [Senior GPU Engineer](https://feeny.ai/job/senior-gpu-engineer-vultr-united-states-718z0zmr3q1g) — United States - [GPU Engineer](https://feeny.ai/job/gpu-engineer-vultr-united-states-bmejw983q4f8) — United States - [Senior Software Engineer - Tooling & Automation](https://feeny.ai/job/senior-software-engineer-tooling-automation-vultr-chennai-zmfr8qzvy9vm) — Chennai, India - [Senior Technical Writer - GIOC](https://feeny.ai/job/senior-technical-writer-gioc-vultr-chennai-jrh8qt52s4er) — Chennai, India - [Project Coordinator - Data Center and Network Delivery](https://feeny.ai/job/project-coordinator-data-center-and-network-delivery-vultr-united-states-g5yd6jgjszxc) — United States - [Data Center Acquisition Manager](https://feeny.ai/job/data-center-acquisition-manager-vultr-united-states-sfe6mp6fa3xw) — United States