---
title: 'RMS Architect at Mark43'
canonical: 'https://feeny.ai/job/rms-architect-mark43-remote-j2vw2tr988xm'
type: 'job'
last_seen: '2026-09-14'
---

# RMS Architect at Mark43

- **Company:** Mark43
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-14
- **Apply:** https://mark43.com/list-job/8201144?gh_jid=8201144

## Job description

Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

We are looking for a Public Safety Consultant who specializes in Records Management System (RMS) products and workflows to join our Services team. In this customer-facing role, you will be responsible for overseeing the configuration and business process analysis across the full spectrum of public safety agencies. You’ll work on a variety of products such as Reporting, Case Management, Evidence, and Warrants. You’ll operate in a consultative capacity and ensure product features, workflows, and technical configurations are defined and tested for each agency. Additionally, you will help train agencies on best practices with the Mark43 RMS product suite, guide change management, and product adoption processes to get users comfortable with the product and drive continual value. This position requires at least 50% travel.

What You'll Do:

- Leverage your specialized knowledge in Records Management System (RMS) products and workflows to optimize public safety agency operations.
- Operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined and tested for each agency.
- Oversee the configuration and business process analysis across the full spectrum of public safety agencies, working on products such as Reporting, Case Management, Evidence, and Warrants.
- Train agencies on best practices with the Mark43 RMS product suite, guiding change management and product adoption processes to drive continual value.
- Establish processes to deliver RMS workstream best practices across all Mark43 customers and oversee the RMS implementation of the product.
- Help oversee end-to-end testing of RMS workstreams, integrations, and hardware components.
- Work with various stakeholders to help guide change management best practices and ensure new features are successfully deployed and understood.
- Gather product feedback and work with the Product team to help establish development priorities.
- Assist growth by vetting customer workflows for downstream planning.
- Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning.
- Work with the Training team to update training materials to deliver an outstanding training experience.

Who You Are:

- You have at least two to five (2 to 5) years of experience working as a product consultant or public safety employee, with a focus on RMS.
- You are willing to be hands-on during planning and delivery.
- You have experience developing, communicating, and training on workflows and best practices.
- You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts.
- You have experience with Agile and Waterfall project management methodologies.
- You embrace technology and can quickly learn new features and determine how they can benefit various user groups.
- You have excellent interpersonal skills and are skilled at multitasking.

People who thrive on our team also tend to share the following characteristics:

- Humble, Open, and Curious: You recognize there are numerous ways to solve a problem or implement a strategy. You gain various perspectives and consider the impact on the customer and other teams before making a decision. You also promote team diversity and diversity of thought.
- Attentive, Active Listeners: You’re interested in what others have to say and illustrate your interest with your actions. You listen with empathy and ask follow-up questions to determine what your team and customers would like to achieve. You are comfortable with conflict because conflict provides an opportunity to help solve problems.
- Enthusiastic Collaborators: You understand that the best outcomes are achieved through shared ownership, and you seek to spread knowledge and expand participation rather than restrict it. As a Lead, you need to work cross-functionally to achieve successful outcomes for your team and customers.
- Ultimate Team Player: You focus more on team and customer success than personal achievements. You understand that each team within the Deployments team works hand-in-hand to provide the best customer experience possible and you might have to pitch in to help other team members.
- Comfortable with Uncertainty: You know that sometimes problems and situations can’t be simplified or fully understood; you know where to find information to help bring clarity to a situation, but you also understand that you won’t always have all the information when making decisions. You invite change and help your team and customers navigate change.

## Compensation

The anticipated base salary range for this position is $100,000 - $120,000, with the higher end reserved for those with more relevant experience. Actual compensation will be determined based on factors including skills, experience, and geographic location.

In addition to base salary, this role is eligible for equity and a comprehensive benefits package, including medical, dental, vision, 401(k), paid parental leave, flexible time off, and other benefits designed to support you both at work and outside of it. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Our [Privacy Notice](https://mark43.com/privacy-policy/) describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team.

As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts.

Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation.

## About Mark43

## Company Overview
- **One-liner**: Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety.
- **Entity Type**: Private (venture-backed)
- **Headquarters**: New York City, NY, USA (with offices in Boston, MA, USA and Manchester, England, UK)
- **Founded**: Not publicly available from provided sources
- **Founders**: Not publicly available from provided sources

## Core Business
- **Primary industry**: Public Safety Technology
- **Target customers**: Public safety agencies – law enforcement, fire, EMS – across federal, state, and local levels (B2G)
- **Mission or purpose statement**: “To build the public safety software communities deserve” – creating software that brings dispatchers, first responders, investigators, and community leaders together on one connected platform.

## Products & Services
- **Mark43 RMS (Records Management System)**: Cloud-native records management connecting evidence, reducing duplication, and closing cases faster with smart, streamlined workflows.
- **Mark43 CAD (Computer-Aided Dispatch)**: Seamless assignment and management of units with real-time visibility for the right response every time.
- **Mark43 OnScene**: Mobile app equipping frontline teams with instant access to the right data at the right time.
- **Mark43 Insights**: Analytics and public reporting module that unlocks the power of agency data to drive decisions and strengthen community trust.
- **ReportAI**: AI-powered tool for automated reporting and investigations, boosting responder productivity.
- **BriefAI**: AI-powered tool for briefing and summarization, tailored to public safety needs.
- **Ecosystem Integration**: Integrates with hundreds of best-in-class public safety technologies and data sources.

All products are cloud-native, AI-empowered, and built on a unified data platform.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Over 300 public safety agencies served worldwide
- **Notable Investors / Partners**: Not disclosed in provided sources
- **Growth Signals**: Multiple office locations (NYC, Boston, Manchester), active hiring for engineering, cybersecurity, data migration, and growth roles; product expansion into AI-powered features (ReportAI, BriefAI)

## Competitive Advantages
- **Cloud-native architecture** – always fast, available, and automatically updated; no hardware or software management for agencies.
- **Unified data platform** – brings together CAD events, reports, evidence, booking, and more for a single source of truth.
- **AI empowerment** – purpose-built AI tools (ReportAI, BriefAI) integrated directly into public safety workflows.
- **Security and compliance** – meets and stays ahead of federal, state, and local regulatory requirements; protects against cyber attacks.
- **Connected ecosystem** – integrates with hundreds of third-party technologies to automate and enhance workflows.
- **Dedicated 24/7/365 support** – product training and real-time assistance for agencies.

## Strategic Focus
- Deepening AI capabilities across the platform to further reduce administrative burden and improve decision-making.
- Expanding the unified platform to cover the full public safety lifecycle (first call to final report).
- Maintaining a responsible AI approach that prioritizes security, privacy, and reliability.
- Continuing to scale the customer base while supporting agencies of all sizes.

## Why Work Here
- **Work model**: Hybrid-remote with flexible hours; classified as a “remote-first” company with employees across time zones. Offices in NYC, Boston, and Manchester for those who prefer in-person collaboration.
- **Time off**: Unlimited Paid Time Off; a paid one-month sabbatical with additional adventure funding after five years.
- **Health and wellness**: 100% premium coverage for health, dental, and vision plans for employees and their families globally.
- **Financial benefits**: Retirement plan options, company equity, performance bonuses, and employee discounts.
- **Family support**: Generous parental leave benefits matching larger tech companies; family medical leave.
- **Work environment**: Monthly social budget (rock climbing, cooking classes, laser tag, karaoke, etc.), game rooms, frequent happy hours and office celebrations.
- **Professional growth**: Active engineering hiring – roles include AI-Enabled Software Engineer, Lead Software Engineer, Cybersecurity Specialist, and more. Opportunities to work on mission-critical public safety software.
- **Values**: Inclusivity, excellence, diligence, humility. Emphasizes that “the best ideas win no matter their origin.”

## Sources
1. [Mark43 Company & Careers Page](https://mark43.com/company/careers/)
2. [Mark43 Product Page](https://mark43.com/)
3. [Built In Company Profile](https://builtin.com/company/mark43)
4. [LinkedIn Company Page](https://www.linkedin.com/company/mark43)
5. [CB Insights Company Profile](https://www.cbinsights.com/company/mark43)

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