---
title: 'Road Supervisor at Via'
canonical: 'https://feeny.ai/job/road-supervisor-via-benton-harbor-6mrf8g8w9d8m'
type: 'job'
last_seen: '2026-09-11'
---

# Road Supervisor at Via

- **Company:** Via
- **Location:** Benton Harbor, MI
- **Posted:** 2026-05-26
- **Last confirmed live:** 2026-09-11
- **Apply:** https://job-boards.greenhouse.io/via/jobs/8565414002

## Job description

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Road Supervisor at Via, you will train operators, oversee the performance of operators, respond to emergencies, and manage the delivery of paratransit service in the Benton Harbor area.

What You’ll Do:

- Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards.
- Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary.
- Develop and deliver training programs for new drivers, including initial, remedial, and refresher content.
- Provide hands-on training in best practices, safety protocols, and service standards to align with service expectations
- Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes.
- Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly.
- Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards.
- Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions.

Who You Are:

- Possess sound knowledge of the city and an excellent driving record.
- Possess previous supervisory or management experience.
- Able and excited to train paratransit operators.
- Available to be scheduled as per the evolving needs of the role during all service hours and days.
- Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety
- Must be able to safely push and maneuver more than 400 pounds of weight, such as in assisting passengers in wheelchairs or handling heavy equipment
- Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids
- Patient, empathetic, and sensitive to the needs of people with disabilities
- Able to deal effectively and courteously with all customers and the public
- Hold a valid driver’s license.
- Pass a drug screening, motor vehicle check, physical exam, and criminal background check.
- At least 25 years old.
- Able to interview at Via’s offices in the Benton Harbor area

## Compensation and Benefits

- The candidate’s experience, knowledge, and skills determine the final salary.
- Salary: Starting at $23.50 / hour
- We are proud to offer a generous and comprehensive benefits package including medical, dental, and vision plans, 401K matching, holiday pay, and PTO.
- Ability to work flexible hours, including evenings and weekends, as required.

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer

## About Via

## Company Overview
- **One-liner**: Via provides software and operations to build and optimize dynamic, shared public mobility networks for cities, transit agencies, schools, universities, healthcare providers, and corporations around the world.
- **Entity Type**: Private (conflicting reports: some sources list a public stock symbol VIA on NYSE, but LinkedIn and Crunchbase classify it as privately held; total disclosed funding of $1.4B)
- **Headquarters**: New York, New York, United States
- **Founded**: 2012
- **Founders**: Daniel Ramot (CEO), Oren Shoval (CTO)

## Core Business
- Primary industry/industries: Public transportation technology, mobility-as-a-service (MaaS), paratransit, student transit, microtransit, and transit planning software.
- Target customers: B2G (transit agencies, cities), B2B (corporations, universities, healthcare providers), and B2C (riders).
- Mission or purpose statement: “Using technology to transform transportation. Creating more livable cities that are efficient, highly connected, and help more people easily access education, healthcare, and employment opportunities.”

## Products & Services
- **Microtransit**: On-demand, dynamic ride-sharing services for cities and transit agencies to fill gaps in fixed-route networks.
- **Paratransit**: AI-powered paratransit software (including Eligibility Manager, AI Application Scanning, Caregiver App) to digitize approvals, reduce ride times, and increase efficiency.
- **Student Transit**: Flexible, cost-effective school transportation with real-time visibility for districts and parents.
- **Remix Planning & Scheduling**: Data-driven planning, scheduling, and predictive runtime tools to design and optimize transit networks.
- **Citymapper**: Consumer mobility app for journey planning across all modes, plus MaaS+ for agencies to power multimodal trip discovery.
- **Corporate & Campus Shuttles**: Managed shuttle services for employers and universities, using AI routing and scheduling.
- **Health Transportation**: Integrated transportation for healthcare providers and payers to improve patient access.
- **Via Intelligence**: A vertical AI platform that provides recommendations and automations to boost transit efficiency and service performance.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed; confidential valuation upon SPAC merger reports are conflicting (some indicate $3.5B at merger announcement in 2021, but current status unconfirmed).
- **Key Metric**: Total funding of $1.4B across 12 rounds; annual revenue estimated at $434.3M (as of latest public data).
- **Notable Investors/Partners**: Works with 700+ global partners including King County Metro (Seattle), Transport for London, Transport for NSW (Australia), Berliner Verkehrsbetriebe. Backed by investors undisclosed in the provided sources.
- **Growth Signals**: Headcount growth of +10.1% YoY to 827 employees; operates in 29 countries; recent product expansions (AI Paratransit, Remix Planning, Citymapper integration).

## Competitive Advantages
- **Vertical AI platform**: First AI platform purpose-built for public transit, offering predictive runtimes, ridership modeling, and automated planning across all service types.
- **Full-stack offering**: Unique combination of software SaaS, managed operations, and consulting – allowing deep integration with partner agencies.
- **Scale and trust**: 700+ partners globally including some of the largest transit agencies, providing real-world operational data and network effects.
- **Multi-modal ecosystem**: Citymapper acquisition gives a consumer-facing mobility app that feeds insights back to the planning tools.

## Strategic Focus
- Deepening AI capabilities across all product lines (e.g., AI Planning, AI Paratransit) to automate more decisions and reduce costs for partners.
- Expanding student transit and health transportation verticals as high-growth adjacent markets.
- Continued global expansion into new cities and countries, particularly in Europe and Asia-Pacific.
- Integrating Citymapper’s rider experience data with Via’s operations platform to close the loop between planning, operations, and ridership.

## Why Work Here
- **Mission-driven work**: Employees get to directly impact urban livability, equity, and sustainability through transportation technology.
- **Hybrid workspace**: Flexible on-site/remote policy (typical time on-site is flexible); offices in New York, San Francisco, Washington DC, Chicago, Los Angeles, and international hubs.
- **Compensation & benefits**: Competitive salaries, equity packages, 401(k), health/dental/vision insurance, FSA, life and disability insurance, fertility benefits, generous parental leave, and family medical leave.
- **Professional development**: Learning opportunities via “Via-Versity”, customized development tracks, and exposure to cutting-edge AI and transit operations.
- **Culture**: Values of “Smart, Human, Shared” – intellectual curiosity, focus on human impact, and collaboration across teams.
- **Perks**: Free snacks and drinks, travel concierge services, company car (for certain roles), local volunteer opportunities, Employee Resource Groups.
- **Inclusive hiring**: Committed to equal opportunity and diverse backgrounds; explicitly welcomes unconventional career paths.

## Sources
1. [Life at Via careers page](https://ridewithvia.com/careers/)
2. [Via public mobility solutions – product overview](https://ridewithvia.com/)
3. [Via open jobs listings](https://ridewithvia.com/careers/jobs)
4. [LinkedIn company profile for Via](https://www.linkedin.com/company/ridewithvia)
5. [Built In company profile and perks](https://builtin.com/company/via)

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