---
title: 'Robot Support Specialist at Tutor Intelligence'
canonical: 'https://feeny.ai/job/robot-support-specialist-tutor-intelligence-watertown-sy0pvbwwnrpr'
type: 'job'
last_seen: '2026-10-28'
---

# Robot Support Specialist at Tutor Intelligence

- **Company:** Tutor Intelligence
- **Location:** Watertown, MA
- **Compensation:** $24–$27/hr
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-27
- **Last confirmed live:** 2026-10-28
- **Apply:** https://jobs.lever.co/tutorintelligence/a99e4299-28a5-4ec5-abca-d60281397d12

## Job description

## About Tutor

We believe robots are the biggest lever we have to making the physical world a better, more affordable place. But robots are a rounding error in our society: nearly nine out of ten American factories and warehouses don’t even have a single robot, and robots have yet to make their way into our homes or places of business. Tutor Intelligence is changing that. Tutor is a robotics research and deployment company, building generally capable robot hardware and artificial intelligence to enable robots to go where no robots have gone before. Sonny is a semi-humanoid robot with frontier dexterity approaching the human form. Cassie does back-breaking work, moving boxes, pallets, and bulk goods for businesses from family-owned manufacturers to some of the largest brands in the world. Tutor robots are manufactured at scale and operate as a network, combining the whole fleet’s learned experience to train ever more capable robot artificial intelligence. Founded at MIT and headquartered in Watertown, MA, our team is full stack: we design and manufacture robot hardware, train our own models, work directly with the smallest and largest end-customers, and maintain our fleet across the United States. We’re a team of researchers, engineers, technicians, operators, and sellers who love building things and solving hard problems. Our mission is grand: robots everywhere, for the common good, raising the standard of living across North America, and then the world.

## The Role

As a Robot Support Specialist, you'll be at the center of our operation, combining hands-on technical troubleshooting with top-notch customer support. You'll solve technical challenges, be a trusted resource for our customers, and work alongside our engineering team to make our robots even better. This role is a great fit for someone who loves solving problems, enjoys helping people, and wants to grow with a fast-moving robotics company.

## Responsibilities

- Provide technical customer support for our robot fleet, diagnosing and resolving issues in real time.
- Answer inbound customer support calls, delivering friendly, professional service and keeping customers informed until their issue is resolved.
- Take ownership of complex, escalated technical issues and drive them through to resolution.
- Follow structured troubleshooting playbooks to resolve robot issues consistently and efficiently.
- Monitor robot performance and behavior, identifying issues, inconsistencies, or unexpected outcomes before they impact customers.
- Communicate clearly with customers, engineers, and managers about blockers, recurring issues, and improvement opportunities.
- Participate in a continuous feedback loop, contributing to peer reviews, playbook updates, and tooling and process improvements.
- Document customer issues and resolutions thoroughly to ensure smooth handoffs across our 24/7 shifts. Adapt quickly to evolving workflows and tooling as our products and support operation grow.

## What We’re Looking For

- 3+ years of experience in technical support, customer support, IT help desk, field service, or another hands-on troubleshooting role.
- A curious, methodical approach to solving technical problems.
- Clear, calm communication, both on the phone and in writing.
- Comfort picking up new software tools quickly.
- Dependable and accountable, with the flexibility to work scheduled shifts, including weekends and holidays, in support of our 24/7 operation.

Schedule This role is shift-based and requires regular weekend coverage.

- Shift 1: 7am – 3:30pm
- Shift 2: 3pm – 11pm
- Shift 3: 11pm – 7am (Overnight)
- You may be scheduled for weekend and holiday shifts when coverage is needed, with holiday shifts paid at 1.5x. Fully in-person in Watertown, MA, with parking onsite.

## Benefits

We take care of our team so they can do their best work. At Tutor, you’ll get:

- Fully employer-covered health insurance, so you’re protected without the premium.
- A managed 401(k) to help you plan for the future.
- Generous time off: unlimited PTO and all federal holidays off for full-time salaried employees, and 16+ days of accrued paid time off plus 1.5x pay on federal holidays for hourly employees.
- Regular in-office meals and team social events throughout the year.

We're a fast-growing team, and this role is a chance to grow with us. If you like solving problems and helping people, we'd love to hear from you. Why Tutor? Whether you're designing robots, closing deals, running deployments, or creating the processes that help us scale, your work doesn't sit on a shelf. It shows up on real production floors, making physical work safer and more affordable. Our team of 160+ is driven by curiosity and a genuine love of building. Everyone here takes real ownership, learns fast, and holds a high bar while having each other's backs. If you love hard problems and creating things that didn't exist before, you'll fit right in. As Tutor grows, so will our benefits. We're continuing to invest in ways to support our team at work and beyond. Tutor Intelligence is an equal opportunity employer and welcomes applicants from all backgrounds.

## About Tutor Intelligence

## Company Overview
- **One-liner**: Tutor Intelligence builds AI-powered robot workers for manufacturing and logistics, deploying intelligent physical automation that adapts to dynamic industrial environments.
- **Entity Type**: Private (Series A, total funding $78.7M)
- **Headquarters**: Watertown, Massachusetts, USA
- **Founded**: 2021 (earliest corporate round)
- **Founders**: Josh Gruenstein (CEO) and Alon Kosowsky-Sachs (Co-Founder)

## Core Business
- Primary industry/industries: Robotics, Artificial Intelligence, Industrial Automation, Logistics & Warehousing
- Target customers: B2B – manufacturing plants, warehouses, 3PLs, and large-scale industrial operations (Enterprise)
- Mission or purpose statement: "To build fundamental AI technology to enable generally capable robot workers and partner with industry to deploy them" – solving the hardest problems in physical machine intelligence.

## Products & Services
- **[Cassie](https://tutorintelligence.com/)**: A purpose-built robot for material handling – palletizing, depalletizing, and case picking. Deployed in days, handles unlimited SKUs, works 24/7 with a simple tablet interface. Pricing starts at $14/hour per robot or per-pick models.
- **[Sonny](https://tutorintelligence.com/)**: A humanoid robot designed for the "messy middle" of manual labor – complex assembly, irregular tasks. Industrial-grade hardware, trained on internet-scale data. Available for deployment starting late 2026.
- **Platform & Fleet Management**: Full B2B logistics workflow automation (replen to picking to palletizing) with per-pick pricing, remote 24/7 support, and continuous AI improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $78.7M (latest round: $40.5M venture round in June 2025; Series A $34M in December 2025 led by Union Square Ventures and Fundomo)
- **Notable Investors/Partners**: Union Square Ventures, Fundomo; partners with world’s largest 3PLs and brands (deployed in dozens of factories and warehouses)
- **Growth Signals**: Headcount grew 278.8% YoY to 69 employees (as of early 2026); 38 active job postings; monthly job postings up 40.7%; expanding into humanoid robotics with Sonny; offices across US, India, Canada, Portugal, South Africa.

## Competitive Advantages
- **Deployment speed**: Robots are operational "in days" without changes to existing infrastructure – reads pallet specs like human workers.
- **Flexible pricing**: Per-hour ($14/hr) or per-pick models with no contract lock-in, lowering cost of fulfillment by 20%+.
- **AI-first approach**: Robots learn from human interaction in real environments, continuously improving via an intelligence platform.
- **Proven real-world impact**: Already deployed across dozens of facilities for major brands, not just pilots.

## Strategic Focus
- Scale deployments of Cassie across more warehouses and factories.
- Launch Sonny humanoid robot in late 2026 for complex manual tasks.
- Continue advancing physical AI research (founded out of MIT CSAIL) to expand robot capabilities into new industries.
- Grow the fleet and per-pick pricing model to capture more of the B2B logistics workflow.

## Why Work Here
- **Culture**: Fast-paced startup with deep roots in MIT CSAIL research – a blend of cutting-edge AI/robotics and real-world industrial impact.
- **Work model**: On-site in Watertown, MA (employees work from physical offices). Offices also in India, Canada, Portugal, South Africa.
- **Growth**: 278% YoY headcount growth, 38 open roles across engineering, research, sales, and operations – strong upward mobility.
- **Roles**: Robotics engineers, perception engineers, full-stack developers, research scientists, field technicians, account executives, and more.
- **Perks**: Not explicitly listed, but emphasis on 24/7 remote support, always-on AI improvements, and no contract lock-in suggests a team that values reliability and customer success.
- **Engineering culture**: Focus on solving hardest problems in machine intelligence; teams work at the edge of AI, robotics, and operations.

## Sources
1. [tutorintelligence.com](https://tutorintelligence.com/)
2. [tutorintelligence.com/about](https://tutorintelligence.com/about)
3. [LinkedIn Company Page](https://www.linkedin.com/company/tutorintelligence)
4. [Built In Boston – Tutor Intelligence](https://www.builtinboston.com/company/tutor-intelligence)

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