--- title: 'Robotic Service Engineer / Technician (Mensch) at Neura Robotics' canonical: 'https://feeny.ai/job/robotic-service-engineer-technician-mensch-neura-robotics-metzingen-dx1qhnrx0hmn' type: 'job' last_seen: '2026-11-10' --- # Robotic Service Engineer / Technician (Mensch) at Neura Robotics - **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics) - **Location:** Metzingen, Germany / Riederich, Germany - **Employment:** full-time - **Work type:** onsite - **Posted:** 2026-04-30 - **Last confirmed live:** 2026-11-10 - **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/d8847c8d-4ea8-482a-85d8-c48b412b851e/application **Skills:** Robotics, AI, Automation, Electrical and electronic component diagnosis, Hardware maintenance, MS Office > The Service Engineer performs Tier 3 support, maintenance, and repair of NEURA Robotics development products for partners. Responsibilities include creating diagnostic protocols, conducting repairs, providing on-site training and coaching, and ensuring compliance with safety standards and ISO certifications. ## Job description Bei NEURA Robotics gestalten wir die Zukunft der Mensch-Roboter-Zusammenarbeit. Als Teil unseres Service Teams bist du die Schnittstelle zwischen Technik und Mensch. Ob bei Schulungen, der Lösung technischer Herausforderungen oder der Inbetriebnahme vor Ort, jeder Tag bringt neue, spannende Aufgaben. Du kombinierst technisches Know-how mit Serviceorientierung, um unsere Partner optimal zu unterstützen, und arbeitest eng mit Engineering, Qualitätssicherung und Produktmanagement zusammen, um Lösungen zu schaffen, die begeistern. Wir suchen einen technikbegeisterten Service Engineer für anspruchsvolle Außendiensteinsätze. Jemanden, der anders denkt als die Masse und innovative Wege geht, um unser Wachstum voranzutreiben und NEURA Robotics zur führenden Marke in der Robotik zu machen. Deine Hauptaufgaben umfassen: - Außendiensteinsätze: Du bist für Tier 3 Support vor Ort bei unseren Partnern, führst Wartungsarbeiten durch und betreust unsere Entwicklungsprodukte. - Vor-Ort- und Remote-Support für Kunden. - Diagnose und Reparatur: Du erstellst, entwickelst und analysierst Diagnoseprotokolle und führst Reparaturen durch. - Inbetriebnahme: Du unterstützt die Inbetriebnahme unserer Entwicklungsprodukte. - Dokumentation und Qualität: Du dokumentierst deine Einsätze und sicherst die Qualität der durchgeführten Arbeiten. - Kontinuierliche Verbesserung: Du baust eine Kultur der kontinuierlichen Verbesserung auf, indem du aktiv Feedback sammelst, Strategien testest und mit jedem Partner sowohl die Roboter als auch die Zusammenarbeit weiterentwickelst. - Coaching und Training: Du coachst entlang unserer NEURAVERSE-Prozesse und -Systeme, führst Schulungen vor Ort durch und stärkst die technischen Fähigkeiten unserer Partner, insbesondere bei Tier 1 und Tier 2 Support-Fragen. - Sicherheit und Standards: Du hältst alle Sicherheitsrichtlinien von NEURA Robotics, ISO-Zertifizierungen und die geltenden gesetzlichen Vorschriften rund um die Inbetriebnahme von Robotik ein. - Repräsentation: Du vertrittst NEURA Robotics auf internen und externen Fachmessen und Veranstaltungen und bist unser Ansprechpartner für Erfahrungen aus technischen Außendiensteinsätzen. - Führerschein der Klasse B. Auf was können wir uns freuen - Technische Ausbildung: Erfolgreich abgeschlossene technische Ausbildung mit fundiertem Wissen und Expertise in Robotik, KI, Automatisierung oder verwandten Technologien. - Berufserfahrung: Mehrjährige Erfahrung in Reparatur und Wartung, in der Diagnose elektrischer und elektronischer Komponenten sowie in der Hardware-Wartung. - Flexibilität: Anpassungsfähigkeit, um den Anforderungen verschiedener Partner und Schulungsumgebungen gerecht zu werden. - MS Office: Gute Kenntnisse in MS Office. - Kommunikationsstärke: Hervorragende Kommunikations- und zwischenmenschliche Fähigkeiten, mit der Fähigkeit, Menschen auf Deutsch und Englisch effektiv zu erreichen und zu motivieren. - Arbeitsweise: Eine selbstständige und strukturierte Arbeitsweise. - Lernbereitschaft: Den Antrieb und die Fähigkeit, neue Dinge wie Technologien, Methodik, Didaktik und soziale Kompetenzen eigenständig zu erlernen und in einem sich schnell verändernden Umfeld Lösungen von Grund auf zu entwickeln. ## About Neura Robotics ## Company Overview - **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings. - **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026) - **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation) - **Founded**: 2019 - **Founders**: David Reger ## Core Business - **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI - **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA - **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us." ## Products & Services - **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production. - **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts. - **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks. - **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance. - **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling. - **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment. - **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications. - **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed (private company) - **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros - **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS. - **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched. ## Competitive Advantages - **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability. - **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots. - **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots. - **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in. - **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases. ## Strategic Focus - **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot. - **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots. - **Global expansion**: Establishing US operations and strengthening presence in Japan and China. - **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms. - **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS. ## Why Work Here - **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything). - **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment. - **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts. - **Growth & Development**: Support for personal and professional growth via Udemy training platform and more. - **Compensation**: Competitive salary package with exclusive employee discounts. - **Perks**: Summer parties, company town hall meetings, and regular team celebrations. - **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact. - **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world. - **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks. ## Sources 1. [neura-robotics.com](https://neura-robotics.com/) 2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/) 3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/) 4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/) 5. [neura-robotics.com/press](https://neura-robotics.com/press/) ## Other roles at Neura Robotics - [Linux Infrastructure Engineer - NeuraGym (Mensch)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-mensch-neura-robotics-stuttgart-6pwpmy7ncx7a) — Stuttgart, Germany - [Linux Infrastructure Engineer - NeuraGym (human)](https://feeny.ai/job/linux-infrastructure-engineer-neuragym-human-neura-robotics-stuttgart-hnjeef65epw3) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-stuttgart-t8xaq61a1d1g) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-stuttgart-yx3pzja8xe11) — Stuttgart, Germany - [Network & Systems Administrator – RoboGym (Mensch)](https://feeny.ai/job/network-systems-administrator-robogym-mensch-neura-robotics-munich-r12t6nje4nws) — Munich, Germany / Freising, Germany - [Network & Systems Administrator – RoboGym (Human)](https://feeny.ai/job/network-systems-administrator-robogym-human-neura-robotics-munich-j41yg4cpt166) — Munich, Germany / Freising, Germany - [Programme Manager – NEURA Research Programme (human)](https://feeny.ai/job/programme-manager-neura-research-programme-human-neura-robotics-metzingen-fqesea0mc426) — Metzingen, Germany / Riederich, Germany - [Customer Project Manager (mensch)](https://feeny.ai/job/customer-project-manager-mensch-neura-robotics-munich-wvgm5ry2c9xf) — Munich, Germany - [Customer Project Manager (human)](https://feeny.ai/job/customer-project-manager-human-neura-robotics-munich-e28fzskp9aj8) — Munich, Germany - [Customs & Trade Compliance Manager (m/f/d)](https://feeny.ai/job/customs-trade-compliance-manager-m-f-d-neura-robotics-zurich-3w1angvh78rp) — Zurich, Switzerland