--- title: 'Robotics Customer Success Intern at Matic' canonical: 'https://feeny.ai/job/robotics-customer-success-intern-matic-menlo-park-p35xdffat1ep' type: 'job' last_seen: '2026-09-14' --- # Robotics Customer Success Intern at Matic - **Company:** Matic - **Location:** Menlo Park, CA - **Employment:** internship - **Work type:** onsite - **Posted:** 2026-09-08 - **Last confirmed live:** 2026-09-14 - **Apply:** https://jobs.ashbyhq.com/maticrobots/a0d77cc5-555f-46d8-89b1-e1df201a77dc ## Job description Company Overview Each year, 2.5 trillion hours are spent on household chores. At Matic, we’re on a mission to recapture that lost time, and we’re doing it by revolutionizing home robotics. Our first product, also called Matic, is a Wall-E-esque floor cleaning robot. We've built what amounts to "full self-driving in the home” with real-time 3D mapping, adaptive path-tracking, and a precise semantic understanding of the home. Our breakthroughs in spatial AI allow Matic to work reliably in real homes, using only RGB cameras and neural networks running on-device. Privacy First What happens in the home, stays in the home. Our robots are private by design, with all data processing performed by the robot itself, not in the cloud. Our Approach Before the iPhone, consumers adopted several distinct devices; cell phones, PDAs, and portable music players each served a particular need. We believe in a similar progression for home robotics, starting with single-purpose robots and building iteratively toward more complex capabilities over time. Our Culture Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish. We're ultra-hardworking people committed to solving tough problems that save precious time and energy. ## About the role Matic is building the next generation of consumer home robotics. Small team, high ownership, moving fast. We're looking for a Robotics Customer Success Intern to own ticket resolution end-to-end. This is a hands-on role. You'll be in the weeds with customers every day: running onboarding, answering tickets, and closely collaborating with Engineering, Product, and Marketing teams. You'll help build the systems, playbooks, and infrastructure that let us deliver a deeply personal experience to every single customer as we grow from ten thousand to a hundred thousand and beyond. We believe that the best customer service is no customer service, a product so intuitive and reliable that customers never need to reach out. The second-best is just-in-time, self-service help that anticipates questions before they're asked. You'll build both: proactive systems that eliminate friction, and a white-glove experience for the moments that matter most. What you’ll do: Deliver a Three-Michelin-Star Customer Experience - Own tickets end-to-end. First response to resolution. No missed replies, no open threads, no customer left hanging. - Diagnose bugs, walk customers through fixes, and coordinate repairs or replacements when needed. - Escalate the hard ones to Engineering, Product, or Ops, and drive them to closure. - Analyze customer issue data obsessively. Spot patterns across tickets. Surface recurring issues, root causes, and product gaps to the team so the same problem doesn't hit a second customer. - Develop deep product knowledge across hardware, software, algorithms, and the Matic app. Know the product inside and out: every component, every edge case, every workaround. - Develop and deploy AI tools such as skills and agents to improve response times and support quality, and build a feedback loop that results in continuous improvement of customer success processes What we look for: - Deep customer empathy paired with a bias toward action. You care about the customer, and you move fast to resolve the issue. - Technical curiosity. You don't need to be an engineer, but you need to understand how a complex hardware + software + AI product works well enough to troubleshoot, explain, and advocate intelligently. - Bachelor's degree completed or in progress. Technical or analytical background preferred. - This role can be a path to full-time for the right candidate, based on performance and team needs. What we value: - Customer obsession. Every interaction, every email, every call, every unboxing, should feel like the customer is the most important person in the world. Because to us, they are. - Details, details, details. The difference between good and exceptional lives in the details. You catch what others miss and you care about things other people think don't matter. - Ownership and follow-through. You don't wait to be told. You see the gap, you fill the gap, and you make sure it stays filled. No ball gets dropped. - Analytical rigor. You back up intuition with data. You measure what matters, you know what good looks like, and you hold yourself and your team to it. We'd love to hear from you if... - You're the kind of person who reads every customer review, the good ones and the bad ones, because you genuinely care about how people experience a product. - You love the challenge of diagnosing complex, cross-functional problems, the ones that span hardware, software, logistics, and human psychology. - You get fired up about consumer robotics and the idea of putting an extraordinary product into people's homes. - You're excited to do your life's work. ## Requirements - Weekend availability. We support our customers seven days a week, so the team rotates weekend coverage. You won't work every weekend, but you'll take your turn. Compensation: Base: $25- $35/hour. Actual Compensation will depend on skills, experience, and qualifications. ## About Matic ## Company Overview - **One-liner**: Matic builds a fully autonomous, AI-powered floor-cleaning robot that uses photorealistic 3D vision to vacuum and mop homes with zero human intervention. - **Entity Type**: Private (Venture-backed; $112.5M total funding; latest round: Venture Round in September 2025) - **Headquarters**: Mountain View, California, United States - **Founded**: 2017 - **Founders**: Mehul Nariyawala (co-founder) and another co-founder (name not publicly disclosed) ## Core Business - **Primary industry**: Robotics Engineering / Consumer Home Robotics - **Target customers**: B2C – homeowners seeking a premium, hands-free floor-cleaning solution - **Mission / Purpose**: "Reimagining the next generation of fully autonomous, helpful, and elegant home robots using AI and computer vision" – aiming for Level-5 autonomy in the home. ## Products & Services - **Matic Robot**: A floor-cleaning robot that combines vacuuming and mopping in one device. Key features include: - Continual photorealistic 3D mapping for precise navigation - Zero-stuck obstacle avoidance (detects wires and obstacles >1 inch) - Works on all home surfaces, including shag rugs - Auto-toggles between mopping and vacuuming - Quiet enough for work or nap time - In-app scheduling, spot-cleaning, and room prioritization - Secure, on-device vision processing (no cloud dependency) ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed - **Key Metric**: Total funding of **$112.5M** across 3 rounds (Seed 2019: $5.6M led by Matt Rogers; Series A 2023: $24M; Venture Round 2025: $77.3M) - **Notable Investors / Partners**: Matt Rogers (seed lead); other investors include a mix of venture firms (exact names not publicly detailed in available sources) - **Growth Signals**: - Headcount grew **115% YoY** to 146 employees (as of mid-2026) - Website traffic up **195% YoY** (61,992 monthly visits) - 23 active job postings (up 109% YoY) - Strong talent pipeline from Tesla, Apple, Stanford, Carnegie Mellon ## Competitive Advantages - **True visual perception**: Matic uses photorealistic 3D mapping and computer vision to understand the home like a human, unlike competitors that rely on simpler sensors. - **Zero-stuck, proactive cleaning**: The robot continuously maps and detects obstacles in real time, avoiding common failure modes of other robots. - **Quiet operation**: Designed to be unobtrusive during work or sleep. - **All-surface capability**: Handles both hard floors and carpets (including shag) without manual switching. ## Strategic Focus - Scaling manufacturing and engineering to meet demand (active hiring in hardware, firmware, software, and quality roles) - Expanding autonomy capabilities (Level-5 goal) and refining the consumer experience - Building a strong in-office engineering team in Mountain View ## Why Work Here - **Culture**: Tight-knit, collaborative, and ultra-hardworking team focused on product excellence. Employer rating of **4.5/5** (34 reviews) on LinkedIn, with high marks for culture (4.5) and career growth (4.2). - **Work Policy**: **In-office** (Mountain View, CA). Employees work from physical offices; typical time on-site is full-time. - **Perks & Benefits** (per Built In and LinkedIn): - Competitive compensation and company equity - 401(k) retirement plan - Generous PTO and paid parental leave - Health, dental, and vision insurance - Family medical leave - **Engineering Culture**: 45% of staff in technical roles; heavy concentration of talent from top robotics and tech companies (Tesla, Apple, Amazon, Stanford, CMU). Active research and development in AI, computer vision, and embedded systems. - **Growth Opportunity**: Rapidly scaling company (115% headcount growth) with 23 open positions across engineering, manufacturing, and design – offering significant impact and career acceleration. ## Sources 1. [maticrobots.com](https://maticrobots.com/) 2. [maticrobots.com/careers](https://maticrobots.com/careers) 3. [linkedin.com/company/maticrobots](https://www.linkedin.com/company/maticrobots) 4. [builtin.com/company/matic-robots](https://builtin.com/company/matic-robots) 5. [jobs.ashbyhq.com/maticrobots](https://jobs.ashbyhq.com/Maticrobots) ## Other roles at Matic - [Robotics Material Handler](https://feeny.ai/job/robotics-material-handler-matic-mountain-view-ywzcgz0h6gq9) — Mountain View, CA - [Don’t See Your Role?](https://feeny.ai/job/don-t-see-your-role-matic-menlo-park-3328bhr0p0kf) — Menlo Park, CA - [Mechanical Design Engineer](https://feeny.ai/job/mechanical-design-engineer-matic-menlo-park-4k082sdtm0vs) — Menlo Park, CA - [Reliability Design Engineer - Motors, Mechanisms and Electronics](https://feeny.ai/job/reliability-design-engineer-motors-mechanisms-and-electronics-matic-menlo-park-kbpyw8fqmm7n) — Menlo Park, CA - [Electrical Design Engineer](https://feeny.ai/job/electrical-design-engineer-matic-menlo-park-qaxvf3p1w9nk) — Menlo Park, CA - [Senior Electrical Design Engineer](https://feeny.ai/job/senior-electrical-design-engineer-matic-menlo-park-cfdhxz2876jz) — Menlo Park, CA - [Full Stack Engineer](https://feeny.ai/job/full-stack-engineer-matic-menlo-park-pvfxnw7arpmf) — Menlo Park, CA - [Senior Manufacturing Design Engineer](https://feeny.ai/job/senior-manufacturing-design-engineer-matic-menlo-park-aqc6g4m6ptw1) — Menlo Park, CA - [UX Engineer](https://feeny.ai/job/ux-engineer-matic-menlo-park-v5bdahfrszwj) — Menlo Park, CA - [Graphic Designer](https://feeny.ai/job/graphic-designer-matic-menlo-park-1r9fa2b4jja3) — Menlo Park, CA