---
title: 'Robotics Field Engineer, Physical AI at Dexmate'
canonical: 'https://feeny.ai/job/robotics-field-engineer-physical-ai-dexmate-fremont-05awzkx7ytby'
type: 'job'
last_seen: '2026-11-01'
---

# Robotics Field Engineer, Physical AI at Dexmate

- **Company:** Dexmate
- **Location:** Fremont, CA
- **Compensation:** $70k–$110k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-31
- **Last confirmed live:** 2026-11-01
- **Apply:** https://jobs.ashbyhq.com/dexmate/0f4bae60-f99e-4573-a231-4beeb971a619/application

**Skills:** Hardware failure analysis, Electronic or electromechanical systems debugging, Schematic reading, Oscilloscope usage, Multimeter usage, Power supply analysis, Logic analyzer usage, Linux, CAN protocol, Ethernet protocol, Ethercat protocol, I²C protocol, SPI protocol, UART, PCBA analysis, Actuator analysis, Soldering, Fracture analysis, Solder cracking analysis, Delamination analysis

> The Hardware Support Engineer performs hands-on debugging, failure analysis, and maintenance of the robot platform, bridging the gap between internal development and customer support. Responsibilities include troubleshooting hardware and system failures, collaborating cross-functionally to implement corrective actio...

## Job description

## About Dexmate

Dexmate is building the foundation for physical AI — combining a new generation of robots with a universal Physical AI OS, making robots as easy to build and deploy as software. Today, robotics is fragmented, slow, and closed: most builders are forced to reinvent the same stack again and again, and most ideas never make it past the prototype stage. We exist to change that. Our mission is to democratize robotics by lowering the barrier to entry, delivering a plug-and-play platform for developers, researchers, and enterprises, and cultivating an open ecosystem that accelerates the evolution of physical AI. If you want to help shape the next layer of human capability — and believe the future of robotics should be built together, not in isolation — we'd love to build it with you.

## The Role

Help customers get the most from Dexmate robots and keep our deployed fleet running reliably. As a Robotics Field Engineer, you will own technical issues from initial diagnosis through repair and customer follow-up, working directly at customer sites and closely with our engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex problems in real-world environments. You will install and commission robots, troubleshoot unfamiliar failures, and turn field experience into improvements in hardware design, service procedures, and customer support.

## Responsibilities

- Install, commission, and validate robots at customer sites, ensuring each deployment meets specifications before handoff.
- Serve as a primary technical responder for customer-reported hardware issues. Independently diagnose and repair electrical systems, including wiring, power supplies, sensors, and controllers, and mechanical systems, including actuators, motors, gearboxes, and joints.
- Perform scheduled maintenance and inspections across the fleet of more than 200 deployed units, tracking wear patterns and addressing issues before they cause downtime.
- Maintain detailed repair logs, failure analyses, and maintenance records in tools such as Linear and Notion. Develop field runbooks and troubleshooting guides as the fleet grows.
- Partner with hardware engineering to address recurring failure modes, improve repairability, and inform component standardization decisions.
- Communicate clearly and professionally with customers about technical issues, repair progress, and resolutions.
- Train customers on robot operation, maintenance, and troubleshooting.
- Follow field safety protocols and company standards, identify hazards, and drive corrective actions.

## Minimum Qualifications

- 3+ years of hands-on field service or technician experience with robotics, industrial automation, medical devices, heavy equipment, or similarly complex electromechanical systems.
- A demonstrated ability to own field visits independently: diagnose unfamiliar failures, exercise sound technical judgment, and follow through with customers.
- Strong electrical and mechanical troubleshooting skills, including the use of multimeters, oscilloscopes, wiring diagrams, and schematics.
- Practical experience diagnosing actuators, motors, gearboxes, and bearings, along with issues involving firmware, control software, and access controls.
- Willingness to travel frequently and adapt to different customer environments and schedules.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field, or equivalent hands-on field experience.
- Excellent communication skills and the ability to represent Dexmate professionally, including during time-sensitive customer issues.
- A strong sense of ownership and comfort making progress when information or processes are incomplete.

## Preferred Qualifications

- Experience with legged or humanoid robots, or other complex multi-actuator systems.
- Experience mentoring technicians or guiding others through troubleshooting.
- Relevant electrical, mechanical, or robotics certifications.
- Experience helping build support processes at an early-stage hardware company.
- Familiarity with fleet management and monitoring tools.

## About Dexmate

## Company Overview
- **One-liner**: Dexmate builds general-purpose robots with manipulation capabilities, integrating custom hardware with AI models for robotic operation.
- **Entity Type**: Private (Seed Stage)
- **Headquarters**: Santa Clara, California, United States
- **Founded**: 2024
- **Founders**: Tao Chen (Co-Founder, CEO), Yuzhe Qin (Co-Founder, CTO), Chongyang Wang (Co-Founder)

## Core Business
- Primary industry/industries: Robotics Engineering, Artificial Intelligence, Automation
- Target customers: B2B (enterprise, logistics, manufacturing, and research organizations)
- Mission or purpose statement: "Building tomorrow's intelligence and automation."

## Products & Services
- **[Vega]**: A general-purpose mobile robot with high-payload arms, dexterous hands, a foldable torso, and an omnidirectional base. The robot is powered by custom-built hardware integrated with AI models for physical robotic operation.

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: Total Funding raised via a Seed Round (closed ~March 2026) with participation from LG Technology Ventures as a lead investor.
- **Notable Investors/Partners**: LG Technology Ventures (lead investor), LG CNS (strategic partner for building Physical AI infrastructure for smart logistics).
- **Growth Signals**: Headcount grew +328.6% year-over-year (from ~4 to 18 employees). LinkedIn followers grew +67.8% yearly. In April 2026, launched the "Dexmate Build with Vega U Research Grant Program," selecting six research teams to receive a Vega robot. Strong hiring momentum with 11 active job postings as of mid-2026.

## Competitive Advantages
- **Integrated Hardware + AI Stack**: Designs custom high-payload arms, dexterous hands, and omnidirectional bases specifically for AI-driven manipulation, creating a tight hardware-software moat.
- **Physical AI Focus**: Differentiating by building "Physical AI" that moves beyond lab settings into real-world logistics and manufacturing, as evidenced by the partnership with LG CNS.
- **Rapid Scaling**: Demonstrated ability to grow headcount and attract top-tier talent from institutions like Carnegie Mellon University, UC San Diego, and companies like NVIDIA and Bosch.

## Strategic Focus
- **Physical AI Infrastructure**: Partnering with LG CNS to build the infrastructure that enables Physical AI to operate in smart logistics and manufacturing environments.
- **Research & Ecosystem**: Grant programs to seed the research community with Vega robots, driving platform adoption and innovation.
- **Talent Acquisition**: Aggressively hiring across engineering (AI, robotics, embedded systems), design, product management, and business development to scale the team.

## Why Work Here
- **Mission-Driven**: Opportunity to work on cutting-edge general-purpose robotics and Physical AI, moving technology from labs to real-world impact.
- **Engineering-Heavy Culture**: 60% of employees are in technical roles (AI, robotics, software, hardware), with a strong emphasis on hands-on building.
- **Fast-Growing Startup**: ~328% headcount growth in one year, indicating high trajectory and opportunity for early employees to have outsized impact.
- **Location**: HQ in Santa Clara, CA (Silicon Valley), with an in-office work policy (on-site workspace).
- **Compensation**: Engineering roles list salary ranges like $100K–$300K, competitive for the robotics/AI space.
- **Notable Culture Signals**: "Build with us" hiring language, active LinkedIn community (4,273 followers), and a focus on "smile, reach out, and instantly connect" suggests a collaborative, builder-oriented environment.

## Sources
1. [dexmate.ai](https://www.dexmate.ai/)
2. [jobs.ashbyhq.com/dexmate](https://jobs.ashbyhq.com/dexmate)
3. [builtin.com/company/dexmate](https://builtin.com/company/dexmate)
4. [craft.co/dexmate](https://craft.co/dexmate)
5. [linkedin.com/company/dexmate](https://www.linkedin.com/company/dexmate)

## Other roles at Dexmate

- [Electrical Test & Validation Engineer](https://feeny.ai/job/electrical-test-validation-engineer-dexmate-fremont-mmb5v8xrhqda) — Fremont, CA
- [Embedded Systems Engineer, Robotics](https://feeny.ai/job/embedded-systems-engineer-robotics-dexmate-fremont-ecqss4dfys92) — Fremont, CA
- [Marketing Campaign and Event Manager](https://feeny.ai/job/marketing-campaign-and-event-manager-dexmate-fremont-x6bk8d8m99b4) — Fremont, CA
- [Robot Validation Engineer, Physical AI](https://feeny.ai/job/robot-validation-engineer-physical-ai-dexmate-fremont-4zw5b5087zes) — Fremont, CA
- [Mechanical & Durability Test Engineer](https://feeny.ai/job/mechanical-durability-test-engineer-dexmate-fremont-2c31tstce5sj) — Fremont, CA
- [Engineering Technician, Robot Systems](https://feeny.ai/job/engineering-technician-robot-systems-dexmate-fremont-q18t723dgdnb) — Fremont, CA
- [Robotics Data Collection Operator](https://feeny.ai/job/robotics-data-collection-operator-dexmate-singapore-0tny1yh8vs8t) — Singapore
- [Solutions Engineer](https://feeny.ai/job/solutions-engineer-dexmate-fremont-k6p0vss10pn5) — Fremont, CA
- [Lab Operations Specialist](https://feeny.ai/job/lab-operations-specialist-dexmate-fremont-d2xzhhgzxe8n) — Fremont, CA
- [Technical Program Manager, Software Platform](https://feeny.ai/job/technical-program-manager-software-platform-dexmate-fremont-kzwa1qa2q9n7) — Fremont, CA