--- title: 'Robotics Field Service Technician at Formic' canonical: 'https://feeny.ai/job/robotics-field-service-technician-formic-madison-984e9tw89ynj' type: 'job' last_seen: '2026-09-04' --- # Robotics Field Service Technician at Formic - **Company:** Formic - **Location:** Madison, WI - **Compensation:** $29–$32/hr - **Work type:** remote - **Posted:** 2026-08-28 - **Last confirmed live:** 2026-09-04 - **Apply:** https://job-boards.greenhouse.io/formic/jobs/4709395006 ## Job description Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the team: The Fleet Operations Team drives uptime and operational performance across Formic’s growing fleet of deployed robotic systems. Working inside live manufacturing environments, the team diagnoses issues, restores production, and continuously improves system reliability at scale. Fleet Operations operates at the intersection of robotics, controls, and real-world factory execution, ensuring Formic’s automation delivers consistent, measurable performance across diverse industrial applications. About the role: As a Robotics Field Service Technician, you are a hands-on member of Formic’s Fleet Operations team. Working closely with Engineering and senior field staff, you will execute preventive maintenance, carry out directed corrective repairs, and represent Formic directly within customer facilities. This is a hands-on, safety-focused role in uptime-critical environments. Success requires disciplined execution of established procedures, calm work during production interruptions, and clear documentation. Your work directly supports fleet performance, customer satisfaction, and long-term system reliability. In this role you will: - Execute scheduled preventive maintenance on robotic manufacturing cells following established checklists and procedures - Perform directed corrective maintenance and repairs as assigned by engineering, dispatch, or senior technicians - Respond to on-site service calls, follow structured troubleshooting steps, and escalate complex or unresolved issues to engineering - Provide hands-on technical support to customer operators and maintenance teams - Log service activity, asset updates, and spare part requirements in CMMS systems - Follow assigned field schedules and coordinate day-to-day logistics with customers and internal stakeholders - Monitor system performance using Formic dashboards and fleet tools, and report anomalies to engineering - Document service work and follow-up actions with clarity and precision - Flag recurring issues or failure patterns to engineering for further investigation - Build professional, trusted relationships with plant managers and site personnel - Operate with strict adherence to safety standards, including LOTO and industrial compliance - Support RCA sessions, audits, and continuous improvement initiatives as directed - Continuously build technical skills across robotics, controls, networking, and industrial systems What makes you a great fit: - 2+ years of hands-on field service or maintenance experience supporting robotic or industrial automation systems - Solid troubleshooting skills across electrical, mechanical, PLC, or robotic control systems - Ability to read electrical schematics, wiring diagrams, and pneumatic drawings - Experience using CMMS platforms to track and report maintenance activity - Comfortable with local travel up to 80% and overnight travel up to 50% - Clear written and verbal communicator capable of producing structured service documentation - Demonstrated commitment to safety and disciplined, checklist-driven field execution - Ability to follow detailed work instructions and reliably complete directed tasks with minimal oversight Bonus points if you have: - Experience working hands-on with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots (e.g. maintenance, troubleshooting, basic programming) - Familiarity with palletizing, case packing, pick-and-place, or conveyor systems - Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments - Prior customer-facing field experience - Spanish language proficiency Our Total Rewards: At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including: - Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors - Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles - Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available - Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid - Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most - Paid Parental Leave Program: Up to 12 weeks of paid parental leave - Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan - Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup - Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses - Paid Time Off: Take the time you need, when you need it. 15 days of paid time off, in addition to company holidays ## Compensation Philosophy Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you. This role is paid hourly with a posted range of $29–$32 per hour. Based on the nature of field service work - which consistently runs approximately 50+ hours per week including travel, site activity, and documentation - total annualized earnings typically range from $82,500 - $91,500, depending on experience, hourly rate, and actual hours worked. Overtime is paid in accordance with applicable federal and state law for all hours worked over 40 in a workweek. Hourly Rate: $29—$32 USD What we look for: We’re building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! - Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren’t paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn’t yet exist. - Create the Magic: You absorb complexity so customers don’t have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don’t say “not my job.” You make things work. - Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don’t confuse activity with results. - Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You’re willing to challenge assumptions, including your own, in pursuit of the best answer. - Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. - One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit. Equal Opportunity Employment: Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co. AI Use: At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure linked [here](https://formic.co/formic-ai-hiring-disclosure). ## About Formic ## Company Overview - **One-liner**: Formic provides full-service robotic automation for U.S. manufacturers, deployed for zero upfront capital investment via a fixed monthly subscription. - **Entity Type**: Private (Series A/B) - **Headquarters**: Woodridge, Illinois, United States - **Founded**: 2020 - **Founders**: Not publicly disclosed on primary sources ## Core Business - Primary industry/industries: Automation Machinery Manufacturing, Industrial Robotics, Manufacturing Technology - Target customers: B2B — mid-market and enterprise U.S. manufacturers in CPG, metal fabrication, and general industrial production - Mission or purpose statement: "Accelerate the accessibility of automation" and "Powering American manufacturing for the next 100 years." ## Products & Services - **Full Service Automation**: Robots deployed on factory floors with zero capital expenditure; customers pay a flat monthly fee (OpEx model) covering hardware, software, integration, maintenance, and 24/7 support. - **Cortex (AI Layer)**: The intelligence layer running perception, decision-making, and continuous learning across every Formic cell. Fleet-wide vision models, anomaly detection, and OTA updates. - **Core (Execution Layer)**: Hard-real-time motion control with safety-rated stop and intervention paths — the deterministic layer between AI decisions and physical motion. - **Any-Product Palletizing**: Vision-guided palletizing that adapts to varying SKUs, patterns, and pallets on the fly. - **Machine Tending**: Robotic part loading/unloading for CNC mills, lathes, and injection molders, pushing spindle utilization past 80%. - **Material Movement**: Autonomous mobile robots (AMRs) moving pallets dock-to-staging, line-to-wrap, and finished-goods-to-outbound. - **Case Packing**: Vision-powered intelligent pick and place for top/side load, rigid & flexible packaging, with rapid changeovers. - **Pallet Wrapping**: Automated stretch wrapping integrated with palletizers and AMR flow. - **Humanoid Robots (Early Access)**: Frontier general-purpose robots deployed under the same Full Service model, currently in an early access program. ## Market Standing - **Valuation/Market Cap**: Not publicly disclosed - **Key Metric — Total Funding**: $59.4M across 5 rounds - **Notable Investors/Partners**: Initialized Capital (Seed lead), Lux Capital (Series A lead), Humanoid Global (Corporate Round lead) - **Growth Signals**: - Annual revenue estimated at $25.0M (LinkedIn data) - 80 employees, growing 26.5% year-over-year - 12-week average lead time on deployments - 99.30% uptime across all lines (last 12 months) - 893 worker injuries prevented (year-to-date counter on website) - 22+ million items produced (live counter) - 645,520 hours of training data collected for AI models - 20% OpEx reduction for customers on average - Active job postings: 32, with 77.8% year-over-year increase in hiring (LinkedIn data) ## Competitive Advantages - **Zero CapEx, OpEx Model**: Customers pay a fixed monthly price with no upfront capital investment — the alignment mechanism: "If the line stops, we stop getting paid." - **Full Service Bundled Solution**: Hardware, software, AI, integration, maintenance, and 24/7 support under one contract — eliminates the need for system integrator hand-offs. - **Production-Proven AI**: Cortex vision models trained on millions of in-line production cycles, with closed-loop learning where every cycle improves the model. Continuous OTA upgrades without downtime. - **Rapid Deployment**: 12-week average lead time vs. industry-standard 18+ months for custom automation projects. - **Outcome-Based Pricing**: Incentives fully aligned with customer uptime and production throughput. ## Strategic Focus - **Near-term (2026–2027)**: Expanding into metal fabrication (expanded metal fab capability), autonomous quality inspection, and humanoid robots in production environments. - **Sector Expansion**: CPG and metal fab are current core verticals; broadening to serve more manufacturing segments. - **AI Intelligence**: Continued investment in Cortex as a differentiated AI layer — vision models, anomaly detection, and policy learning that improve across the entire fleet. - **Talent Acquisition**: Heavy investment in hiring across robotics engineering, field service (regional hubs), controls engineering, AI/embodied simulation, and customer success. ## Why Work Here - **Culture**: "People-first robotics company" with six core values emphasizing ownership, customer obsession, and mission alignment. Cross-functional team of engineers, roboticists, sales, and finance experts. - **Remote/Hybrid Policy**: Distributed company — employees work in-office, hybrid, remotely, and in the field (U.S.-based). Roles span Chicago/Bolingbrook, IL (HQ hub), San Francisco, and fully remote across the U.S. - **Benefits**: Comprehensive medical, dental, and vision; flexible time off (FTO bundling vacation and personal time); generous parental leave for new and newly adoptive parents. - **Engineering Focus**: Technical roles make up 24% of headcount. Emphasis on robotics & controls, software/platform/infrastructure engineering, and embodied AI/simulation. - **Impact**: Work shows up on real factory floors — measurable results in injury prevention, throughput improvement, and U.S. manufacturing competitiveness. "Work that actually matters" is a stated recruiting theme. - **Team Sourcing**: Talent drawn from top automation/robotics companies including Seegrid, Universal Robots, KEYENCE, JR Automation, Path Robotics, and Redzone. ## Sources 1. [formic.co](https://formic.co/about) 2. [formic.co](https://formic.co/) 3. [formic.co/careers](https://formic.co/careers) 4. [linkedin.com/company/formic-technologies](https://www.linkedin.com/company/formic-technologies) 5. 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