---
title: 'Robotics Field Service Technician [IN] at Contoro Inc.'
canonical: 'https://feeny.ai/job/robotics-field-service-technician-in-contoro-inc-indianapolis-pg9ee63tzdng'
type: 'job'
last_seen: '2026-10-13'
---

# Robotics Field Service Technician [IN] at Contoro Inc.

- **Company:** Contoro Inc.
- **Location:** Indianapolis, IN
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-25
- **Last confirmed live:** 2026-10-13
- **Apply:** https://jobs.ashbyhq.com/contoro/ade19192-d35a-4416-a7c6-cbd664174518

## Job description

Join Contoro Robotics – Revolutionizing Warehouse Automation with Cutting-Edge Robotics At Contoro Robotics, we're on a mission to solve labor challenges through advanced robotic solutions. Headquartered in Austin, TX, our fast-growing startup is transforming the supply chain industry with our flagship warehouse automation technology. Our team is made up of top-tier experts in robotics, AI, and logistics, working together to push the boundaries of automation. We’re looking for talented and ambitious individuals to join us on this journey—helping shape the future of robotics while growing alongside a world-class team. If you're passionate about innovation, problem-solving, and making a real-world impact, we want to hear from you! Employment Type: Contract-to-hire Department: Engineering Operations Location: Indianapolis, IN Location Requirement: Local candidates only (must reside within commuting distance of the deployment site; no relocation assistance or remote work available) Start: ASAP

Job Overview We are seeking a hands-on, customer-focused Robotics Field Service Technician to support our robotic unloading systems in real-world warehouse environments. This role involves operating robotic systems, providing on-site technical support, and maintaining strong communication with customers. You will be the face of our company on the ground, ensuring reliable operation and excellent service delivery. Must be a local resident able to report on-site for the duration of the contract; this role does not offer relocation or remote work options

## Key Responsibilities

- Troubleshoot, repair, and upgrade robotic systems
- Troubleshoot electro-mechanical issues in real time and restore the system to operational condition with minimal downtime, escalating to remote engineering support when needed
- Diagnose and repair mechanical, electrical, and pneumatic faults, including work on sensors, motors, and robotic arms
- Read and understand schematics, troubleshooting guides, and other documents to isolate problems
- Support equipment upgrades and modifications
- Perform preventative maintenance
- Track and share maintenance records
- Replace worn or failed components
- Perform calibrations and daily readiness checks
- Keep detailed reports
- Document activities, repairs, and system performance through detailed field reports and Jira tickets
- Track and manage on-site spare parts and consumables to maintain adequate supply
- Maintain Customer Relations and a Safety Forward Mindset
- Interface directly with on-site customer staff, keeping them informed and ensuring a strong working relationship
- Follow all site safety procedures, including lockout/tagout and required PPE

Required Skills & Qualifications

- Associate’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field
- 2+ years of experience in Robotics or Field Service
- Ability to work independently in fast-paced environments
- Physically able to lift up to 50 lbs, stand and walk for 8-10 hours, and maneuver in and around equipment including tight spaces
- Willing to work in a warehouse environment that may not be climate controlled
- Flexible on shift coverage, including occasional overtime and on-call support as required
- Valid driver's license
- Authorized to work in the United States
- Strong communication skills
- Prior experience in a customer-facing or field service role

## Preferred Qualifications

- Bachelor’s Degree in Mechatronics, Electrical Engineering Technology, Mechanical Engineering Technology, Robotics or related technical field
- Experience in automation, robotics, or warehouse operations
- Experience working on AC and DC electrical systems, specifically 480VAC systems
- Familiarity with industrial robot arms (KUKA, Fanuc, or similar)
- Familiarity with PLCs, HMIs, or servo/motor drives
- Familiarity with Jira or other ticket management system
- Familiarity with software systems especially Linux and ROS, as well as with command line interface

Contract Details

- Duration and renewal terms to be specified per engagement
- Schedule will align with on-site facility operating hours

## About Contoro Inc.

## Company Overview
- **One-liner**: Contoro provides an AI-powered, human-in-the-loop robotics service to autonomously unload floor-loaded trailers and shipping containers for the logistics industry.
- **Entity Type**: Private (Series A)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2022
- **Founders**: Youngmok "Mok" Yun (CEO)

## Core Business
- **Primary Industry**: Robotics Engineering / Industrial Automation / Logistics
- **Target Customers**: B2B (warehouses, distribution centers, freight companies, and supply chain operators)
- **Mission**: To transform the future of work by delivering reliable, affordable, and safe robotics solutions, starting with the most physically demanding task in the supply chain – unloading non-palletized boxes from trucks and containers.

## Products & Services
- **Autonomous Container & Trailer Unloading Service**: A robotics-as-a-service (RaaS) offering where a mobile robot autonomously enters a trailer or container, uses a patented articulated gripper (DuoGrasp) and a Kuka industrial arm to unload mixed-SKU boxes (8" to 30" in dimension, up to 65 lbs), and places them onto an onboard conveyor belt. The service is charged per container unloaded, with no upfront capital expense.
- **Human-in-the-Loop (HITL) AI Platform**: A proprietary system that augments the robot's AI with remote human teleoperation for edge cases. This creates a continuous learning loop to improve AI reliability over time, targeting 99%+ success rates required for industrial use.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Total Funding**: USD 22.0 million across 4 rounds:
  - Pre-Seed (2022): USD 1.3M led by Village Global
  - Seed (June 2023): USD 7.2M led by SV Investment Corp
  - Corporate Round: Led by Coupang (amount undisclosed)
  - Series A (April 2025): USD 13.5M led by Doosan Investment
- **Key Metric**: 43 employees (as of mid-2025), with 83.3% year-over-year headcount growth
- **Notable Investors/Partners**: Doosan Investment, SV Investment Corp, Coupang, Village Global
- **Growth Signals**: 83.3% YoY headcount growth; active commercial pilot program for qualified customers; presence in the US, South Korea, UAE, and India; 4 active job postings (up 300% YoY).

## Competitive Advantages
- **Human-in-the-Loop (HITL) Reliability**: Contoro's core moat is its ability to handle the "endless edge cases" of trailer unloading (diverse box sizes, containers, and layouts) by combining AI with remote human operators. This guarantees 99%+ reliability in real-world industrial environments, a bar that pure AI solutions struggle to meet.
- **Patented Hardware**: The "DuoGrasp" articulated gripper provides a two-sided box grasp for stability, allowing the robot to handle heavy, multi-dimensional boxes without damage.
- **No-Capex Business Model**: Charging per container unloaded (RaaS) removes the capital barrier for customers, making the service "affordable and predictable" and easy to scale up or down.
- **Rapid Deployment**: The robot's mobile base and built-in connectivity allow it to be moved from dock to dock via remote control or forklift, with "short deployment time & high reliability from day 1."

## Strategic Focus
- **Commercialization & Scaling**: The company is currently accepting qualified customers for a 12-week commercial pilot program, indicating a shift from R&D to market deployment.
- **Vertical Expansion**: While starting with trailer/container unloading, the company's platform is designed to tackle other physically demanding tasks in logistics and beyond.
- **AI Evolution**: Accelerating the AI learning loop through teleoperation data to reduce reliance on human operators over time.

## Why Work Here
- **Cutting-Edge Technology**: Work on real-world AI and robotics problems (perception, motion planning, manipulation) with industrial-grade hardware (Kuka arms).
- **High Growth Trajectory**: A Series A startup with 83% headcount growth and a clear path to commercial scale. The team is small (43 people), offering significant ownership and impact.
- **Culture & Values**: The company emphasizes **Reliability**, **Collaboration**, **Commitment**, **Independent Problem Solving**, and **Contribution**.
- **Benefits**:
  - 100% employer-paid medical, dental, and vision insurance
  - 401k plan with matching
  - Flexible work hours
  - Pet-friendly office (Austin HQ)
  - Gym membership reimbursement
  - Continuous education support (book purchases, online courses, Lunch & Learns)
  - Employee recognition program with gift card rewards
  - Paid parental and marriage leave
- **Work Model**: Office-based in Austin, Texas with flexible hours. The engineering culture is hands-on, with a focus on building and deploying real hardware.
- **Global Exposure**: Offices in the US, South Korea, UAE, and India.

## Sources
1. [contoro.com](https://contoro.com/)
2. [contoro.com/about-us](https://contoro.com/about-us/)
3. [contoro.com/career](https://contoro.com/career/)
4. [linkedin.com/company/contoro-inc](https://www.linkedin.com/company/contoro-inc)
5. [jobs.ashbyhq.com/contoro](https://jobs.ashbyhq.com/contoro)

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- [Talent Acquisition Specialist](https://feeny.ai/job/talent-acquisition-specialist-contoro-inc-austin-6ddrdf233tf3) — Austin, TX
- [Business Development Intern](https://feeny.ai/job/business-development-intern-contoro-inc-austin-hra4ardafefs) — Austin, TX
- [Robotics Engineer Intern - Test & Validation (Fall 2026)](https://feeny.ai/job/robotics-engineer-intern-test-validation-fall-2026-contoro-inc-austin-fe7a671146wz) — Austin, TX
- [Robotics Software Engineer, Autonomy Integration](https://feeny.ai/job/robotics-software-engineer-autonomy-integration-contoro-inc-austin-1f0ny694pbcq) — Austin, TX
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