---
title: 'Robotics Maintenance & Field Service Technician II / III - MidWest at Tutor Intelligence'
canonical: 'https://feeny.ai/job/robotics-maintenance-field-service-technician-ii-iii-midwest-tutor-intelligence-44dmv1r75zvt'
type: 'job'
last_seen: '2026-09-16'
---

# Robotics Maintenance & Field Service Technician II / III - MidWest at Tutor Intelligence

- **Company:** Tutor Intelligence
- **Location:** Watertown, MA
- **Compensation:** $75k–$130k
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-06-02
- **Last confirmed live:** 2026-09-16
- **Apply:** https://jobs.lever.co/tutorintelligence/f84a0657-21f7-4db6-8c4d-c191e95241a1

## Job description

We believe general-purpose, generally-intelligent robots will be built in our lifetimes. Robots will work in our factories, move our goods, walk on our streets and eventually be in our homes. To build that future, research and deployment must work in lockstep: real-world operation must make the technology better and better technology must make deployment easier. We're looking for the thinkers, builders, and researchers who want to be part of that loop. As an AI robotics company that deploys its inventions directly into the facilities that need them, on state-of-the-art hardware, every line of code written at Tutor has a direct impact on the global, physical economy.

Our Culture We believe that something truly special can happen when talented, motivated people work together. At Tutor, every member of our team is empowered to have real impact in everything that they do. We’re characterized by both technical excellence and next-level collaboration and respect.

## About the Role

At Tutor, our robots are operating in customer facilities across North America every day. When a robot goes down, customers feel it immediately.

Our Maintenance and Field Service team is responsible for keeping those systems running, supporting customers, and providing the feedback that helps make our products better.

This role sits at the intersection of Robotics, Operations, Manufacturing, and Engineering. You will troubleshoot complex robotic systems, perform repairs and upgrades, support deployments, and work directly with customers to maximize uptime and performance.

Your work in the field will directly influence future product design, reliability improvements, and how we scale our fleet from dozens of robots today to hundreds and eventually thousands.

If you are the person everyone calls when something breaks, we want to talk to you.

## What You'll Do

- Deploy new robotic systems at customer sites, including installation, commissioning, validation, and customer handoff
- Perform preventative maintenance on autonomous robotic systems
- Troubleshoot mechanical, electrical, pneumatic, controls, and networking-related issues
- Execute repairs, upgrades, retrofits, and field modifications
- Support customer ramp-up and operational readiness following deployment
- Work directly with customers to maximize uptime, reliability, and operational performance
- Document failures, collect field data, and support root cause investigations
- Partner closely with Engineering to improve product reliability and serviceability
- Help develop maintenance procedures, service standards, troubleshooting guides, and best practices
- Support product validation, pilot deployments, and new product introductions
- Travel throughout the United States to support deployments, preventative maintenance, troubleshooting, upgrades, and emergency service events

## Qualifications

- Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems
- Strong mechanical aptitude and hands-on problem-solving skills
- Ability to diagnose electrical, mechanical, pneumatic, and controls-related issues
- Experience working with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC equipment, AGVs, AMRs, or similar systems
- Ability to read electrical schematics, mechanical drawings, and technical documentation
- Experience using hand tools, power tools, multimeters, and diagnostic equipment
- Strong communication skills and customer-facing professionalism
- Ability to work independently and take ownership of problems
- Willingness to learn new technologies and operate in a fast-paced environment
- Valid driver's license and ability to travel extensively

Bonus Points

- Robotics or automation experience
- Field service experience
- PLC troubleshooting experience
- Networking or Linux experience
- ROS experience
- Startup or high-growth company experience
- Military technical background
- Fabrication, machining, welding, or 3D printing experience
- Associate's or Bachelor's degree in Engineering, Robotics, Mechatronics, Electronics, Industrial Technology, or a related field

Travel

This role requires approximately 75% travel throughout the United States.

Most trips are short-duration service visits focused on deployments, preventative maintenance, troubleshooting, upgrades, and customer support. Technicians are generally home most weekends.

Who Thrives Here

The people who succeed at Tutor are curious, humble, hands-on, and resourceful.

They enjoy solving difficult problems.

They take ownership.

They are comfortable working in fast-moving environments.

They care about customers.

They are builders.

Whether you learned your skills through robotics, manufacturing, military service, maintenance, aviation, automotive, electronics, construction, farming, racing, or simply by taking things apart and figuring out how they work, we want to hear from you.

## Why Join Tutor

- Work on cutting-edge robotics technology deployed in the real world
- Deploy robots that have a direct impact on customer operations
- Solve challenging technical problems that matter to customers
- Partner directly with Engineering, Manufacturing, and Operations leadership
- Help shape the future of products used by major customers across North America
- Gain experience across robotics, automation, software, mechanical systems, controls, and field operations
- Grow into senior technical, engineering, operations, or leadership roles as the company scales

Join us and help build the future of automation.

## About Tutor Intelligence

## Company Overview
- **One-liner**: Tutor Intelligence builds AI-powered robot workers for manufacturing and logistics, deploying intelligent physical automation that adapts to dynamic industrial environments.
- **Entity Type**: Private (Series A, total funding $78.7M)
- **Headquarters**: Watertown, Massachusetts, USA
- **Founded**: 2021 (earliest corporate round)
- **Founders**: Josh Gruenstein (CEO) and Alon Kosowsky-Sachs (Co-Founder)

## Core Business
- Primary industry/industries: Robotics, Artificial Intelligence, Industrial Automation, Logistics & Warehousing
- Target customers: B2B – manufacturing plants, warehouses, 3PLs, and large-scale industrial operations (Enterprise)
- Mission or purpose statement: "To build fundamental AI technology to enable generally capable robot workers and partner with industry to deploy them" – solving the hardest problems in physical machine intelligence.

## Products & Services
- **[Cassie](https://tutorintelligence.com/)**: A purpose-built robot for material handling – palletizing, depalletizing, and case picking. Deployed in days, handles unlimited SKUs, works 24/7 with a simple tablet interface. Pricing starts at $14/hour per robot or per-pick models.
- **[Sonny](https://tutorintelligence.com/)**: A humanoid robot designed for the "messy middle" of manual labor – complex assembly, irregular tasks. Industrial-grade hardware, trained on internet-scale data. Available for deployment starting late 2026.
- **Platform & Fleet Management**: Full B2B logistics workflow automation (replen to picking to palletizing) with per-pick pricing, remote 24/7 support, and continuous AI improvements.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Total funding $78.7M (latest round: $40.5M venture round in June 2025; Series A $34M in December 2025 led by Union Square Ventures and Fundomo)
- **Notable Investors/Partners**: Union Square Ventures, Fundomo; partners with world’s largest 3PLs and brands (deployed in dozens of factories and warehouses)
- **Growth Signals**: Headcount grew 278.8% YoY to 69 employees (as of early 2026); 38 active job postings; monthly job postings up 40.7%; expanding into humanoid robotics with Sonny; offices across US, India, Canada, Portugal, South Africa.

## Competitive Advantages
- **Deployment speed**: Robots are operational "in days" without changes to existing infrastructure – reads pallet specs like human workers.
- **Flexible pricing**: Per-hour ($14/hr) or per-pick models with no contract lock-in, lowering cost of fulfillment by 20%+.
- **AI-first approach**: Robots learn from human interaction in real environments, continuously improving via an intelligence platform.
- **Proven real-world impact**: Already deployed across dozens of facilities for major brands, not just pilots.

## Strategic Focus
- Scale deployments of Cassie across more warehouses and factories.
- Launch Sonny humanoid robot in late 2026 for complex manual tasks.
- Continue advancing physical AI research (founded out of MIT CSAIL) to expand robot capabilities into new industries.
- Grow the fleet and per-pick pricing model to capture more of the B2B logistics workflow.

## Why Work Here
- **Culture**: Fast-paced startup with deep roots in MIT CSAIL research – a blend of cutting-edge AI/robotics and real-world industrial impact.
- **Work model**: On-site in Watertown, MA (employees work from physical offices). Offices also in India, Canada, Portugal, South Africa.
- **Growth**: 278% YoY headcount growth, 38 open roles across engineering, research, sales, and operations – strong upward mobility.
- **Roles**: Robotics engineers, perception engineers, full-stack developers, research scientists, field technicians, account executives, and more.
- **Perks**: Not explicitly listed, but emphasis on 24/7 remote support, always-on AI improvements, and no contract lock-in suggests a team that values reliability and customer success.
- **Engineering culture**: Focus on solving hardest problems in machine intelligence; teams work at the edge of AI, robotics, and operations.

## Sources
1. [tutorintelligence.com](https://tutorintelligence.com/)
2. [tutorintelligence.com/about](https://tutorintelligence.com/about)
3. [LinkedIn Company Page](https://www.linkedin.com/company/tutorintelligence)
4. [Built In Boston – Tutor Intelligence](https://www.builtinboston.com/company/tutor-intelligence)

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- [Robotics Maintenance and Field Services Technician II/III - Mid Atlantic](https://feeny.ai/job/robotics-maintenance-and-field-services-technician-ii-iii-mid-atlantic-tutor-tg201b86y341) — Philadelphia, PA
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- [VR Robot Operator and Support Technician](https://feeny.ai/job/vr-robot-operator-and-support-technician-tutor-intelligence-watertown-n2sk0xqcmxr2) — Watertown, MA
- [Senior Technical Program Manager](https://feeny.ai/job/senior-technical-program-manager-tutor-intelligence-watertown-t2swmzs4h0ge) — Watertown, MA
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