---
title: 'Robotics Product Service Specialist / Power User (human) at Neura Robotics'
canonical: 'https://feeny.ai/job/robotics-product-service-specialist-power-user-human-neura-robotics-metzingen-25g1j7kzcec9'
type: 'job'
last_seen: '2026-10-27'
---

# Robotics Product Service Specialist / Power User (human) at Neura Robotics

- **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics)
- **Location:** Metzingen, Germany / Riederich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/1adf2dbd-71f9-471d-b441-c4504bc8307d

## Job description

You are part of the service engineer team and report to the service engineer lead. You spend Mondays with the service team and Tuesday to Friday in the business unit of your product, and you join the daily service meeting every morning. Your mission & challenges: Your responsibilities, in order of priority:

1. Service manual & training

- Create and own the service manual for your product: maintenance routines, repair procedures and spare parts
- Create and update service training content for the NEURA Academy and deliver service trainings

1. Product expert

- Act as the central point of contact for service engineers on complex topics (L2/L3 support) and follow up escalations until they are resolved
- Stay current on HW/SW revisions, known issues and fixes
- Verify new features and software releases from a service perspective before rollout, and contribute to release notes and compatibility checks

1. Voice of service

- Collect and analyze field data: failures, recurring issues, repair times and spare parts
- Provide structured serviceability feedback to development and product owners
- Define and standardize service processes (e.g. maintenance routines, escalation paths) and document them for the service team

1. Troubleshooting & repair for the BU

- Support complex troubleshooting and repair of the product within the business unit
- Take part in occasional field deployments to stay hands-on
- Represent service in design reviews and release decisions of your business unit
- Make sure spare parts, service tools and diagnostic procedures for your product are defined and available before market launch

## What we are looking for

Must-have:

- Completed technical vocational training or degree (mechatronics, electrical engineering, robotics, or comparable)
- Experience in technical service, commissioning, or an applications environment
- Experience in creating service documentation or training material
- Able to explain complex technical topics clearly, in writing and in training sessions
- Confident in reading technical drawings and electrical schematics
- Ability to formulate technical feedback in a structured and solution-oriented way
- Understanding of software release processes and versioning
- Experience in creating or optimizing technical processes and standards
- Independent, documentation-driven way of working
- Clear and confident communicator with experience working closely with field teams and development to deliver reliable, high-quality outcomes.
- Hands-on troubleshooting experience
- Good language skills in German and English
- Willingness to travel for field deployments. A valid European driver’s license Nice to have:
- Experience with ROS/ROS2 and with collaborative, mobile or humanoid robotics
- Comfortable working with ticketing/documentation systems (e.g. Jira, Confluence) to structure and track service knowledge

## About Neura Robotics

## Company Overview
- **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings.
- **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026)
- **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation)
- **Founded**: 2019
- **Founders**: David Reger

## Core Business
- **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI
- **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA
- **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us."

## Products & Services
- **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production.
- **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts.
- **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks.
- **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance.
- **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling.
- **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment.
- **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications.
- **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros
- **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS.
- **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched.

## Competitive Advantages
- **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability.
- **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots.
- **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots.
- **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in.
- **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases.

## Strategic Focus
- **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot.
- **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots.
- **Global expansion**: Establishing US operations and strengthening presence in Japan and China.
- **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms.
- **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS.

## Why Work Here
- **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
- **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
- **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
- **Growth & Development**: Support for personal and professional growth via Udemy training platform and more.
- **Compensation**: Competitive salary package with exclusive employee discounts.
- **Perks**: Summer parties, company town hall meetings, and regular team celebrations.
- **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
- **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
- **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks.

## Sources
1. [neura-robotics.com](https://neura-robotics.com/)
2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/)
3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/)
4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/)
5. [neura-robotics.com/press](https://neura-robotics.com/press/)

## Other roles at Neura Robotics

- [Marketing Internship (Mensch)](https://feeny.ai/job/marketing-internship-mensch-neura-robotics-metzingen-yq7hcw158j01) — Metzingen, Germany / Riederich, Germany
- [Marketing Internship (human)](https://feeny.ai/job/marketing-internship-human-neura-robotics-metzingen-xxk79bwegn1a) — Metzingen, Germany / Riederich, Germany
- [Head of Cognitive Robot Arms (Mensch)](https://feeny.ai/job/head-of-cognitive-robot-arms-mensch-neura-robotics-metzingen-rk56am61r38r) — Metzingen, Germany / Riederich, Germany
- [Head of Cognitive Robot Arms (human)](https://feeny.ai/job/head-of-cognitive-robot-arms-human-neura-robotics-metzingen-q8mwpwy9yhsn) — Metzingen, Germany / Riederich, Germany
- [Teamlead AI Engineering - RoboGym (Mensch)](https://feeny.ai/job/teamlead-ai-engineering-robogym-mensch-neura-robotics-munich-5gjkbm214h83) — Munich, Germany
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- [Marketing Internship (human)](https://feeny.ai/job/marketing-internship-human-neura-robotics-metzingen-0hxzyvgpfm6b) — Metzingen, Germany / Riederich, Germany
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