---
title: 'Robotics Support Lead at Sereact'
canonical: 'https://feeny.ai/job/robotics-support-lead-sereact-stuttgart-4f5v22mk33c5'
type: 'job'
last_seen: '2026-11-02'
---

# Robotics Support Lead at Sereact

- **Company:** Sereact
- **Location:** Stuttgart, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-04-09
- **Last confirmed live:** 2026-11-02
- **Apply:** https://jobs.ashbyhq.com/sereact/114f6360-c871-4490-8d20-ab74023ab52e/application

**Skills:** CRM tools, Support platforms, Technical support, Customer support, Data literacy, Operational metrics reporting, Robotics systems, Mechatronics, SaaS, Hardware, Python, C++, ROS, IoT troubleshooting

> Lead and scale global technical support operations for AI-powered robotic systems. Manage a team of specialists, handle escalations, and collaborate with engineering to resolve complex issues while improving support processes and customer satisfaction.

## Job description

## About Us

Sereact is a rapidly growing embodied AI company revolutionizing industrial intelligence. We develop advanced robotics and artificial intelligence solutions that enable robotic systems to sense, reason, and act in real-world warehouse and factory environments, helping businesses streamline operations, increase productivity, and transform physical work.

## Role Overview

As a Robotics Support Lead, you will be responsible for leading and scaling our global technical support operations for AI-powered robotic systems. This role combines hands-on technical expertise with team leadership, ensuring that customer issues are resolved efficiently while continuously improving support processes, tools, and performance. You'll manage and mentor a team of support specialists, oversee ticket prioritization and escalation handling, and work closely with engineering and product teams to diagnose and resolve complex technical challenges. By leveraging data and customer insights, you will drive improvements in system reliability, support workflows, and overall customer satisfaction in a fast-paced, robotics-driven environment. Your Responsibilities:

- Lead and mentor a team of customer support specialists
- Handle escalations and ensure timely resolution of complex issues
- Develop and implement support processes, KPIs, and SLAs
- Collaborate with engineering and robotics teams to resolve technical problems
- Analyze support data to identify trends and improve product/service quality
- Create and maintain knowledge base and documentation
- Ensure high customer satisfaction and continuous improvement
- Manage the global support queue, prioritising tickets based on urgency, impact, and SLA requirements
- Provide regular reporting on ticket statuses, resolution times, and team performance to leadership

## Requirements

- 5+ years of experience in customer support or technical support
- 2+ years in a leadership or supervisory role
- Experience working with robotics systems, automation, or hardware products
- Strong problem-solving and communication skills
- Familiarity with CRM tools and support platforms
- Ability to manage cross-functional teams
- Proven ability to manage high-volume ticketing and prioritise competing technical demands
- Strong data literacy with experience reporting on operational metrics and projects

## Preferred Qualifications

- Background in robotics, mechatronics, or related field
- Experience in SaaS + hardware environments
- Familiarity with programming (Python, C++, ROS, etc.)
- Knowledge of troubleshooting robotic systems or IoT devices

What We Offer:

- Highly competitive compensation and excellent career development opportunities in a fast-growing company
- Flexible working hours
- Wellpass (gym membership)
- Full coverage of accommodation, meals, and travel expenses while on deployment
- A motivated team and an open corporate culture

## About Sereact

## Company Overview
- **One-liner**: Sereact provides an embodied AI software layer that enables autonomous robotic picking, sorting, and inspection in industrial warehousing and logistics.
- **Entity Type**: Private (Series B – $110M raised in May 2026)
- **Headquarters**: Stuttgart, Germany (with additional offices in Mason, Ohio, USA and Boston, Massachusetts, USA)
- **Founded**: 2021
- **Founders**: Not publicly listed (the company was founded by a team of engineers from the University of Stuttgart / ARENA2036 ecosystem)

## Core Business
- **Primary industry**: Industrial robotics / AI software for logistics and supply chain
- **Target customers**: B2B – 3PLs, e‑commerce fulfillment centers, manufacturing, and retail enterprises
- **Mission**: “Bridging the gap between artificial intelligence and physical execution” – building the foundational software layer for the next era of industrial robotics.

## Products & Services
- **Cortex (VLAM – Vision Language Action Model)**: The core AI brain that enables zero-shot adaptation across standard 6‑axis and humanoid robot arms. Handles picking, placing, sorting, and inspection without retraining or tuning.
- **Robotic Picking**: Autonomous pick‑and‑place with 98% first‑attempt success and peak speeds >650 UPH.
- **Putwall Automation**: Batch picking and sortation for high‑throughput fulfillment.
- **Return Handling**: Automated inspection, sorting, and routing of returned items.
- **Embodied AI for Humanoids**: Dexterity module for changing tasks and mixed‑SKU environments.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric – Total Funding**: $140.78M (including $110M Series B led by Headline, closed ~May 2026)
- **Notable Investors/Partners**: Headline (lead Series B); customers include Daimler Truck, Material Bank, Ludwig Meister
- **Growth Signals**:
  - 50+ deployments across five continents
  - 500M+ real production picks processed
  - 99.9% uptime in live environments
  - 1 robot replaces 3–4.5 FTE, saving customers up to €111,000/month
  - Expansion into US market (offices in Ohio and Boston)

## Competitive Advantages
- **Zero‑shot adaptability**: No retraining or retooling required when SKU mix changes – works out of the box on new items.
- **Production‑proven VLAM**: Trained on millions of real‑world picks; works in brownfield sites, not just lab conditions.
- **High reliability**: 98% first‑attempt pick success, >99% uptime, minimal human intervention (1 intervention per ~53,000 picks).
- **Platform agnostic**: Supports standard 6‑axis and humanoid robot architectures.

## Strategic Focus
- Scale deployments globally, especially in the US and Europe.
- Continue advancing the Vision Language Action Model to handle increasingly complex manipulation tasks (e.g., humanoid dexterity).
- Deepen partnerships with major logistics and manufacturing players.
- Grow engineering and research teams to accelerate product development.

## Why Work Here
- **Culture**: Fast‑paced, collaborative, with a strong emphasis on ownership and end‑to‑end project responsibility. Described as “uncharted territories” – ideal for engineers who want to push boundaries.
- **Flexibility**: Flexible working hours and remote/hybrid options (specific policy not detailed, but “flexible working” is listed as a standard benefit).
- **Perks**: Wellpass (wellness/fitness membership), regular team events, and a modern office in Stuttgart’s ARENA2036 innovation hub.
- **Engineering focus**: Work on cutting‑edge embodied AI, computer vision, and robotics – from research to deployment. Steep learning curve and visible impact.
- **Global exposure**: Opportunities to work across European and US teams.

## Sources
1. [sereact.ai – Homepage](https://sereact.ai/)
2. [sereact.ai – About](https://sereact.ai/about)
3. [sereact.ai – Careers](https://sereact.ai/careers)
4. [jobs.ashbyhq.com – Sereact Job Board](https://jobs.ashbyhq.com/sereact)
5. [cbinsights.com – Sereact Company Profile](https://www.cbinsights.com/company/sereact)

## Other roles at Sereact

- [Field Marketing Manager](https://feeny.ai/job/field-marketing-manager-sereact-stuttgart-vs2b6gxy3dhq) — Stuttgart, Germany
- [Chief Science Officer](https://feeny.ai/job/chief-science-officer-sereact-stuttgart-jcxrqsj7pzcy) — Stuttgart, Germany
- [Partner Manager (m/f/d)](https://feeny.ai/job/partner-manager-m-f-d-sereact-germany-3vcxd9mgdp4t) — Germany
- [Director Technical Support & Field Service](https://feeny.ai/job/director-technical-support-field-service-sereact-stuttgart-6rgvn8b0khc8) — Stuttgart, Germany
- [Director Supply Chain & Hardware Operations](https://feeny.ai/job/director-supply-chain-hardware-operations-sereact-stuttgart-54cb5rwvzvpj) — Stuttgart, Germany
- [Director NPI & Industrialization](https://feeny.ai/job/director-npi-industrialization-sereact-stuttgart-2n9b5qsy59rw) — Stuttgart, Germany
- [Internship G2M (m/f/d)](https://feeny.ai/job/internship-g2m-m-f-d-sereact-stuttgart-szp64ba16kq1) — Stuttgart, Germany
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