---
title: 'Robotik Produkt Service Spezialist /  Power User (Mensch) at Neura Robotics'
canonical: 'https://feeny.ai/job/robotik-produkt-service-spezialist-power-user-mensch-neura-robotics-metzingen-4x8wgn83tsyr'
type: 'job'
last_seen: '2026-10-27'
---

# Robotik Produkt Service Spezialist /  Power User (Mensch) at Neura Robotics

- **Company:** [Neura Robotics](https://feeny.ai/companies/neura-robotics)
- **Location:** Metzingen, Germany / Riederich, Germany
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-30
- **Last confirmed live:** 2026-10-27
- **Apply:** https://jobs.ashbyhq.com/neura-robotics-gmbh/64f75f1c-e22a-443c-be0f-878da40b7df0

## Job description

So arbeitest du Du bist Teil des Serviceingenieur-Teams und berichtest an den Service Engineer Lead. Montags arbeitest du im Serviceteam, dienstags bis freitags in der Business Unit deines Produkts. Jeden Morgen nimmst du am täglichen Service-Meeting teil.

Deine Mission & Herausforderungen Deine Aufgaben, nach Priorität:

1. Servicehandbuch & Training

- Erstellung und Pflege des Servicehandbuchs für dein Produkt: Wartungsroutinen, Reparaturverfahren und Ersatzteile
- Erstellung und Aktualisierung von Service-Trainingsinhalten für die NEURA Academy sowie Durchführung von Service-Trainings

1. Produktexpertise

- Zentrale Ansprechperson für Serviceingenieure bei komplexen Themen (L2/L3-Support) und Nachverfolgung von Eskalationen bis zur Lösung
- Immer auf dem aktuellen Stand zu HW/SW-Revisionen, bekannten Fehlern und Lösungen
- Verifizierung neuer Features und Software-Releases aus Service-Sicht vor dem Rollout sowie Mitwirkung an Release Notes und Kompatibilitätsprüfungen

1. Stimme des Service

- Erfassung und Analyse von Felddaten: Ausfälle, wiederkehrende Fehler, Reparaturzeiten und Ersatzteile
- Strukturiertes Feedback zur Servicefähigkeit an Entwicklung und Product Owner
- Definition und Standardisierung von Serviceprozessen (z. B. Wartungsroutinen, Eskalationswege) und Dokumentation für das Serviceteam

1. Fehlersuche & Reparatur für die BU

- Unterstützung bei komplexer Fehlersuche und Reparatur des Produkts innerhalb der Business Unit
- Gelegentliche Feldeinsätze, um praxisnah zu bleiben
- Vertretung des Service in Design-Reviews und Release-Entscheidungen deiner Business Unit
- Sicherstellung, dass Ersatzteile, Servicewerkzeuge und Diagnoseverfahren für dein Produkt vor der Markteinführung definiert und verfügbar sind

Das bringst du mit Must-have:

- Abgeschlossene technische Berufsausbildung oder Studium (Mechatronik, Elektrotechnik, Robotik oder vergleichbar)
- Erfahrung im technischen Service, in der Inbetriebnahme oder im Applikationsumfeld
- Erfahrung in der Erstellung von Servicedokumentation oder Trainingsmaterialien
- Fähigkeit, komplexe technische Themen verständlich zu erklären – schriftlich und in Trainings
- Sicher im Lesen technischer Zeichnungen und Elektroschaltpläne
- Fähigkeit, technisches Feedback strukturiert und lösungsorientiert zu formulieren
- Verständnis für Software-Release-Prozesse und Versionierung
- Erfahrung im Aufbau oder in der Optimierung technischer Prozesse und Standards
- Selbstständige, dokumentationsgetriebene Arbeitsweise
- Klare und souveräne Kommunikation sowie Erfahrung in der engen Zusammenarbeit mit Feldteams und Entwicklung, um verlässliche und qualitativ hochwertige Ergebnisse zu liefern
- Praktische Erfahrung in der Fehlersuche
- Gute Deutsch- und Englischkenntnisse
- Reisebereitschaft für Feldeinsätze. Ein gültiger europäischer Führerschein Nice to have:
- Erfahrung mit ROS/ROS2 sowie mit kollaborativer, mobiler oder humanoider Robotik
- Sicherer Umgang mit Ticketing-/Dokumentationssystemen (z. B. Jira, Confluence) zur Strukturierung und Nachverfolgung von Servicewissen

## About Neura Robotics

## Company Overview
- **One-liner**: NEURA Robotics develops cognitive robots that see, hear, feel, and learn, designed to work alongside humans in industrial, service, and household settings.
- **Entity Type**: Private (Series C — raised up to $1.4 billion as of 2025/2026)
- **Headquarters**: Metzingen, Germany (with offices in Bielefeld and Munich, and US locations in preparation)
- **Founded**: 2019
- **Founders**: David Reger

## Core Business
- **Primary industry/industries**: Cognitive Robotics, Humanoid Robotics, Industrial Automation, AI
- **Target customers**: B2B (industrial clients, integrators, strategic partners); also B2C via household robots like MiPA
- **Mission or purpose statement**: "We serve humanity by creating robots that give people back their time for what matters most. Our mission is to expand human potential through cognitive robotics that work safely alongside us."

## Products & Services
- **4NE1**: Production-ready humanoid robot designed for industrial workflows and everyday assistance, powered by proprietary AI (AURA). Built for mass production.
- **MAiRA (Multi-sensing Intelligent Robotic Assistant)**: The world's first cognitive robot arm — a collaborative robot that senses, responds, and adapts.
- **LARA (Lightweight Agile Robotic Assistant)**: Collaborative industrial robot for agile, lightweight automation tasks.
- **MiPA (My Intelligent Personal Assistant)**: Humanoid service and household robot for home assistance.
- **MAV (Multisensing Autonomous Vehicle)**: Mobile transport robot for logistics and material handling.
- **NEURA OmniSensor**: Proprietary sensor technology enabling robots to perceive their environment.
- **Neuraverse**: A global platform connecting robots, developers, and partners into a shared intelligence network where every deployment makes each robot smarter. Also serves as a marketplace for robotics applications.
- **NEURA Gyms**: Real-world training facilities where robots learn complex tasks in controlled environments to generate high-quality data for AI model validation.

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed (private company)
- **Key Metric**: Total investment >€100 million in 2023; Series C up to $1.4 billion (2025/2026); 2024 revenue in mid-double-digit million euros; 2025 target: triple-digit million euros
- **Notable Investors/Partners**: Lingotto Investment Management, BlueCrest Capital Management, InterAlpen Partners, Vsquared Ventures, HV Capital, Delta Electronics, C4 Ventures, Primepulse, L-Bank, Volvo Cars Tech Fund. Strategic partners include Qualcomm, Bosch, Schaeffler, NVIDIA, and AWS.
- **Growth Signals**: Over 1,400 employees from more than 45 countries (up from 300+ in 2024). Four of the world's ten largest robotics companies use NEURA's technology under their own brand. Deployed across Europe, US, China, and Japan. Europe's first production-ready humanoid robot (4NE1) launched.

## Competitive Advantages
- **Full vertical integration**: Develops all software, hardware, and platform technologies in-house, giving full control over performance, safety, and reliability.
- **Cognitive robotics pioneer**: Coined the term "cognitive robotics" — robots that perceive, learn, and adapt in real-time, unlike traditional industrial robots.
- **Neuraverse platform**: World's first platform connecting cognitive robots into a shared intelligence network, creating a data moat as every deployment improves all robots.
- **White-label partnerships**: Four of the top 10 global robotics companies OEM NEURA's technology, creating deep industry lock-in.
- **Diverse product range**: From collaborative robot arms (MAiRA, LARA) to humanoids (4NE1, MiPA) and autonomous vehicles (MAV), covering industrial, service, and household use cases.

## Strategic Focus
- **Scaling production**: Rapidly scaling robot production to meet growing demand, with Europe's first production-ready humanoid robot.
- **Expanding the Neuraverse**: Building the world's largest repository of real-world robotics data through shared learning across all deployed robots.
- **Global expansion**: Establishing US operations and strengthening presence in Japan and China.
- **B2B platform strategy**: Moving beyond hardware to become a platform company via the Neuraverse marketplace and NEURA Gyms.
- **Partnership ecosystem**: Deepening relationships with strategic partners like Bosch, Schaeffler, Qualcomm, NVIDIA, and AWS.

## Why Work Here
- **Culture**: "Passion for Winning" — achievement-driven, self-responsible culture with flat hierarchies. Values include trust, honesty, speed, and "We Are Human" (people at the heart of everything).
- **Flexibility**: Flexible working hours, 30 days of vacation, and a hybrid-friendly environment.
- **Team**: Over 1,400 employees from more than 45 countries — highly skilled, international team of experts.
- **Growth & Development**: Support for personal and professional growth via Udemy training platform and more.
- **Compensation**: Competitive salary package with exclusive employee discounts.
- **Perks**: Summer parties, company town hall meetings, and regular team celebrations.
- **Impact**: Opportunity to work on cutting-edge cognitive robotics and AI that directly addresses labor shortages and makes a meaningful societal impact.
- **Diversity**: Explicitly welcomes applications from all backgrounds, emphasizing building a team that reflects the world.
- **Application Process**: Fast — initial feedback within a few days, interviews scheduled within two weeks.

## Sources
1. [neura-robotics.com](https://neura-robotics.com/)
2. [press.neura-robotics.com](https://press.neura-robotics.com/factsheet-neura-robotics-en/)
3. [neura-robotics.com/company-about-us](https://neura-robotics.com/company-about-us/)
4. [jobs.neura-robotics.com](https://jobs.neura-robotics.com/)
5. [neura-robotics.com/press](https://neura-robotics.com/press/)

## Other roles at Neura Robotics

- [Marketing Internship (Mensch)](https://feeny.ai/job/marketing-internship-mensch-neura-robotics-metzingen-yq7hcw158j01) — Metzingen, Germany / Riederich, Germany
- [Marketing Internship (human)](https://feeny.ai/job/marketing-internship-human-neura-robotics-metzingen-xxk79bwegn1a) — Metzingen, Germany / Riederich, Germany
- [Head of Cognitive Robot Arms (Mensch)](https://feeny.ai/job/head-of-cognitive-robot-arms-mensch-neura-robotics-metzingen-rk56am61r38r) — Metzingen, Germany / Riederich, Germany
- [Head of Cognitive Robot Arms (human)](https://feeny.ai/job/head-of-cognitive-robot-arms-human-neura-robotics-metzingen-q8mwpwy9yhsn) — Metzingen, Germany / Riederich, Germany
- [Teamlead AI Engineering - RoboGym (Mensch)](https://feeny.ai/job/teamlead-ai-engineering-robogym-mensch-neura-robotics-munich-5gjkbm214h83) — Munich, Germany
- [People Development Specialist – Competencies & Skills (Mensch)](https://feeny.ai/job/people-development-specialist-competencies-skills-mensch-neura-robotics-k29grx15cyeh) — Metzingen, Germany / Riederich, Germany
- [People Development Specialist – Competencies & Skills (human)](https://feeny.ai/job/people-development-specialist-competencies-skills-human-neura-robotics-metzingen-76yjtxjm3z1q) — Metzingen, Germany / Riederich, Germany
- [Marketing Internship (human)](https://feeny.ai/job/marketing-internship-human-neura-robotics-metzingen-0hxzyvgpfm6b) — Metzingen, Germany / Riederich, Germany
- [Marketing Internship with Focus on Events (human)](https://feeny.ai/job/marketing-internship-with-focus-on-events-human-neura-robotics-metzingen-nwa74pc8mcx9) — Metzingen, Germany / Riederich, Germany
- [Frontend Engineer - Cognitive Twin (Mensch)](https://feeny.ai/job/frontend-engineer-cognitive-twin-mensch-neura-robotics-metzingen-11bzbs0hwre0) — Metzingen, Germany / Riederich, Germany