---
title: 'Roofing Operations Coordinator (Roofing and Solar) at Offshore Launch'
canonical: 'https://feeny.ai/job/roofing-operations-coordinator-roofing-and-solar-offshore-launch-remote-e10qd4qday5j'
type: 'job'
last_seen: '2026-10-17'
---

# Roofing Operations Coordinator (Roofing and Solar) at Offshore Launch

- **Company:** Offshore Launch
- **Location:** Remote
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-17
- **Apply:** https://job-boards.greenhouse.io/offshorelaunch/jobs/5446141008

## Job description

## About Offshore Launch

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.

## Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

## About the Client

The Roofing Operations Coordinator is the quality gate between the Sales and Operations teams. Every job the sales team signs passes through this role before it enters the production queue. You will confirm that each job is complete and accurate (scope, pricing, documentation, checklists and photos) and send anything that isn't back for correction.

You will also own the administrative work that moves a job from signed contract to completed roof. This includes supporting customer financing document upload, reconciling change orders, preparing permit applications and submitting manufacturer warranties. This role is ideal for a detail-oriented, process-driven person who takes pride in getting things right and is comfortable holding others to a standard.

## Responsibilities

Job Review and Approval (Gatekeeper to Operations)

- Review every job signed by the residential sales team before it is released to the production queue.
- Verify that scope of work and pricing are accurate and consistent with the contract and internal requirements.
- Confirm that all required job information is captured and that every sales checklist is fully completed.
- Confirm that all required photos are present and usable.
- Approve jobs that meet the standard and release them to production.
- When a job is incomplete or incorrect, flag the specific issues and send it back to the responsible salesperson for correction. Jobs do not move to production until corrections are made.
- Track returned jobs through to resolution so nothing stalls.

Financing Support

- Help facilitate customer financing on signed jobs.
- Collect required documentation from customers and the sales team.
- Upload documentation to lender portals and the job management system.
- Monitor application status and follow up on missing or outstanding items until funding is complete.

Change Order Reconciliation

- Reconcile change orders in ServiceTitan so that scope, pricing and invoicing reflect the work actually performed.
- Identify discrepancies between the original contract, change orders and completed work, and escalate them to Sales or Production for resolution.

Permit Support

- Prepare and enter permit applications in iPermit using information from the sales checklist.
- Verify that permit data is accurate and complete before submission.
- Track permit status and flag delays or requests for additional information.

Roof Warranty Registration

- Submit manufacturer roof warranty applications for completed jobs.
- Confirm that all warranty requirements and documentation are met.
- Track applications through issuance and file warranty documentation to the job record.

## Requirements

Required

- Strong written and verbal English communication skills.
- Exceptional attention to detail and a disciplined, checklist-driven approach to work.
- Confidence to hold colleagues to a standard and send incomplete work back for correction.
- Ability to manage a high volume of jobs at different stages without letting items fall through the cracks.
- Ability to work full time during U.S. Pacific Time business hours.

## Preferred

- Experience in roofing, solar, construction or home services.
- Experience working in a CRM or field service management platform.
- Hands-on experience with ServiceTitan.
- Familiarity with U.S. building permit processes, consumer financing or manufacturer warranty programs.

Compensation & Benefits (to be provided by Offshore Launch)

- Up to $1450, depending on experience
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

## About Offshore Launch

## Company Overview
- **One-liner**: Offshore Launch provides virtual assistants and back-office support for home service businesses, combining elite global talent with AI-powered efficiency to help owners scale without administrative overload.
- **Entity Type**: Private (bootstrapped; no disclosed funding rounds)
- **Headquarters**: Austin, Texas, United States
- **Founded**: 2024 (per company LinkedIn) [linkedin.com](https://www.linkedin.com/company/offshorelaunch-page) – though the “Launcher Careers” entity shows a 2023 founding [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Founders**: Heather Emerson (CEO) and Faiez Rana (Co-Founder & COO) [linkedin.com](https://www.linkedin.com/company/offshorelaunch) [offshorelaunch.com](https://www.offshorelaunch.com/)

## Core Business
- **Primary industry**: Staffing and Recruiting / Human Resources Services, with a niche focus on home service businesses (plumbing, HVAC, roofing, etc.)
- **Target customers**: B2B – small to mid‑sized home service owners running 2–10 trucks who need to offload administrative tasks (scheduling, invoicing, customer follow‑ups, procurement)
- **Mission statement**: “Give more than we take” – the company aims to help businesses escape the “administrative growth trap” while investing in their local workforce and community. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Products & Services
- **General Virtual Assistant**: Handles scheduling, procurement, customer service, bookkeeping, invoicing, CRM management. Priced at $2.5k–3k/month. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Specialist Virtual Assistant**: For roles such as CRM specialist, IT technician, software developer, QA specialist, senior project manager. Priced at $3k–5k/month. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **AI‑Powered Efficiency**: Launchers are trained in 3,000+ AI tools and have access to in‑house AI experts to continuously improve workflows. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Full HR & EOR Support**: Manages payroll, taxes, benefits, time‑tracking, and compliance for the hired VAs. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Lifetime Replacement Guarantee**: If a hire doesn’t work out, the company replaces them at no extra cost. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly available
- **Key Metric**: No public revenue; headcount growth is a strong signal – Launcher Careers (the VA brand) grew 88.9% year‑over‑year to 14 employees [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Notable Investors/Partners**: No institutional investors disclosed. The company is founder‑led and bootstrapped.
- **Growth Signals**:
  - LinkedIn followers: 1,968 (Launcher Careers) with +153.6% yearly growth [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
  - Active job postings: 11 on Greenhouse (as of mid‑2026) [greenhouse.io](https://job-boards.greenhouse.io/offshorelaunch)
  - Clients report a 30%+ reduction in scheduling errors and a jump from 13% to 65% in after‑hours booking rates. [offshorelaunch.com](https://www.offshorelaunch.com/)

## Competitive Advantages
- **10‑step screening process**: Rigorous assessments, background checks, and industry‑specific training ensure high‑quality hires. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Lifetime replacement guarantee**: Removes risk for clients – a strong trust signal.
- **AI + Human Expertise**: VAs are trained in thousands of AI tools and supported by in‑house automation experts, boosting efficiency.
- **People‑first approach for VAs**: Above‑market pay, health insurance, retirement plans, career coaching, and bench pay when contracts end – reducing turnover and attracting top talent. [offshorelaunch.com](https://www.offshorelaunch.com/)
- **Niche focus**: Deep specialization in home service operations gives them domain expertise that general staffing firms lack.

## Strategic Focus
- **Scaling through specialization**: Continuing to embed career professionals (not just assistants) into client teams, with a promotion‑readiness plan and ongoing training (OSL Bootcamp). [offshorelaunch.com](https://www.offshorelaunch.com/)
- **AI‑first evolution**: Investing in automation and workflow tools to make VAs more productive and clients more efficient.
- **Geographic expansion**: Presence in the Philippines and Armenia, with plans to grow the talent pool and client base beyond home services.

## Why Work Here
- **Culture**: Indeed reviews highlight “supportive leadership and collaborative culture,” transparent communication, and a fast‑paced environment where employees learn prioritization and cross‑team collaboration. [indeed.com](https://www.indeed.com/cmp/Offshore-Launch/reviews)
- **Remote‑first**: All positions are fully remote, with a global team spanning the Philippines, Armenia, and the U.S. [greenhouse.io](https://job-boards.greenhouse.io/offshorelaunch)
- **Career growth**: Transparent pathways to annual raises and bonuses, continuous training, and a “promotion readiness plan” for VAs. [linkedin.com](https://www.linkedin.com/company/offshorelaunch)
- **Stability**: Bench pay when contracts end, ensuring income continuity – a rare perk in the VA industry.
- **Notable perks**: Above‑market compensation, health insurance, retirement plans, and access to in‑house AI experts for skill development.

## Sources
1. [Offshore Launch Website](https://www.offshorelaunch.com/)
2. [Offshore Launch LinkedIn (Company Page)](https://www.linkedin.com/company/offshorelaunch-page)
3. [Launcher Careers LinkedIn (VA Brand)](https://www.linkedin.com/company/offshorelaunch)
4. [Indeed Reviews – Offshore Launch](https://www.indeed.com/cmp/Offshore-Launch/reviews)
5. [Greenhouse Jobs Page](https://job-boards.greenhouse.io/offshorelaunch)

## Other roles at Offshore Launch

- [Remote Office Manager – Plumbing & Heating (Housecall Pro)](https://feeny.ai/job/remote-office-manager-plumbing-heating-housecall-pro-offshore-launch-remote-zw5zawh0pjb2)
- [Remote Office Manager / Dispatcher – Plumbing Company (FieldPulse, QuickBooks)](https://feeny.ai/job/remote-office-manager-dispatcher-plumbing-company-fieldpulse-quickbooks-je5tmxm75pxm)
- [Plumbing & HVAC Office Manager (Customer Service & Dispatch)](https://feeny.ai/job/plumbing-hvac-office-manager-customer-service-dispatch-offshore-launch-remote-h49qr747e8wv)
- [Customer Service and Dispatcher](https://feeny.ai/job/customer-service-and-dispatcher-offshore-launch-remote-v0r65zpa6h6f)
- [Dispatcher](https://feeny.ai/job/dispatcher-offshore-launch-remote-r2g3p59qdvcw)
- [Home Service Office Manager (HVAC/Plumbing)](https://feeny.ai/job/home-service-office-manager-hvac-plumbing-offshore-launch-remote-xm9d65jtm4k7)
- [Support Engineer (L2) — Developer Track | SaaS Startup](https://feeny.ai/job/support-engineer-l2-developer-track-saas-startup-offshore-launch-remote-d04daqaddfek)