---
title: 'SaaS Account Manager (Deutschsprachig) – Berlin (m/w/d) at Lightspeed Commerce, Inc.'
canonical: 'https://feeny.ai/job/saas-account-manager-deutschsprachig-berlin-m-w-d-lightspeed-commerce-inc-berlin-2m686s0qmse8'
type: 'job'
last_seen: '2026-10-14'
---

# SaaS Account Manager (Deutschsprachig) – Berlin (m/w/d) at Lightspeed Commerce, Inc.

- **Company:** [Lightspeed Commerce, Inc.](https://feeny.ai/companies/lightspeed-commerce-inc)
- **Location:** Berlin, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-06
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/lightspeedhq/1d852b9f-9c28-46b6-840f-e2c01ab7af1b/application

**Skills:** B2B SaaS Account Management, Customer Success, Consultative Sales, CRM, Salesforce, Looker, ChurnZero, Data Analysis, German, English

> The SaaS Account Manager will manage an existing portfolio of clients in the DACH region, focusing on expansion, retention, and value creation. This role involves acting as a trusted advisor to C-level executives, utilizing data-driven insights to drive growth, and collaborating with internal stakeholders to ensure...

## Job description

Ready to scale impact in B2B SaaS?

Lightspeed ist eine globale SaaS-Plattform für Gastronomie und Einzelhandel – entwickelt, um Umsatz, Effizienz und Customer Lifetime Value zu maximieren. Unsere Kunden? Ambitionierte Hospitality-Brands, die mit Technologie wachsen wollen. Wir wachsen schnell – und suchen erfahrene SaaS Account Manager (m/w/d), die Bestandskunden strategisch entwickeln, Expansionen vorantreiben und echte Business-Outcomes liefern. In dieser Rolle übernimmst du ein bestehendes Portfolio im DACH-Markt, identifizierst Umsatzpotenziale und führst datenbasierte Account-Pläne, die Retention, Expansion und Produktadoption steigern. Du agierst als Trusted Advisor auf C-Level, arbeitest eng mit internen Stakeholdern und sorgst für nachhaltiges Wachstum. Klingt nach deinem Spielfeld? Dann sollten wir sprechen.

Deine Mission:

- Strategische Portfolio-Entwicklung: Du steuerst ein skalierbares Kundenportfolio mit Fokus auf Expansion, Retention, Renewals und Value Creation.
- SaaS-Wachstum vorantreiben: Du identifizierst proaktiv Cross- und Upselling-Potenziale auf Basis von Nutzungsdaten, Business-Zielen und Markttrends.
- Ergebnisse durch Insights: Du nutzt CRM- und Analytics-Tools (z. B. Salesforce, Looker, ChurnZero), um datengetriebene Entscheidungen zu treffen und Handlungsempfehlungen abzuleiten.
- Customer Success mit Tiefgang: Du führst Business Reviews, baust Executive Alignment auf und entwickelst maßgeschneiderte Success Pläne.
- Enge Zusammenarbeit mit internen Stakeholdern: Du bist die Schnittstelle zwischen Kunden und unseren Teams in Sales, Implementation, Support & Product.
- Voice of the Customer: Du bringst Kundenfeedback aktiv ein, um unsere SaaS-Plattform gezielt weiterzuentwickeln.

Das bringst du mit:

- Mindestens 2–3 Jahre Erfahrung im B2B SaaS Account Management, Customer Success oder consultative sales
- Nachweisliche Erfolge bei der Umsatzsteigerung im Bestandskundenbereich (Upselling, Expansion, Renewals, Churn Reduction)
- Eigenständige, proaktive Arbeitsweise mit ausgeprägtem Ownership-Mindset
- Fähigkeit, mit Stakeholdern auf Management- und C-Level zu kommunizieren und Mehrwert zu vermitteln
- Analytisches Denken und Erfahrung im Umgang mit CRM-, BI- und Customer Engagement-Tools
- Fließende Deutschkenntnisse sowie sichere Englischkenntnisse in Wort und Schrift

Was du von Lightspeed erwarten kannst:

- Work from Anywhere: Arbeite bis zu 60 Tage im Jahr remote – weltweit
- Modernes Arbeiten: hybrides Modelle, was Flexibilität bietet
- Aktienbeteiligung: Nimm am Lightspeed Stock Option Program teil
- 400 € Health & Wellness Budget: Für deine physische und mentale Gesundheit
- Mental Health Support via Modern Health App
- Impact-orientiertes Umfeld: Agiles Team mit globaler Vision

Lightspeed steht für schnelles, intelligentes Wachstum – für unsere Kunden, unsere Produkte und unsere Mitarbeitenden. Wenn du bereit bist, als SaaS-Profi echte Kundenbeziehungen zu gestalten und nachhaltiges Wachstum zu treiben, dann freuen wir uns auf deine Bewerbung.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here? Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our [career page here](https://www.lightspeedhq.com/careers/). Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are: Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Lightspeed handles your information in accordance with our [Applicant Privacy Statement](https://www.lightspeedhq.com/legal/applicant-privacy-statement/).

## About Lightspeed Commerce, Inc.

## Company Overview
- **One-liner**: Lightspeed Commerce provides a unified cloud-based point-of-sale (POS) and payments platform that helps retail, hospitality, and golf businesses manage operations, accept payments, and grow across in-store and online channels.
- **Entity Type**: Public (NYSE: LSPD, TSX: LSPD)
- **Headquarters**: Montreal, Quebec, Canada
- **Founded**: 2005
- **Founders**: Dax Dasilva

## Core Business
- **Primary Industries**: Retail Technology, Hospitality Technology, Payments, Software Development
- **Target Customers**: B2B – small and medium-sized businesses (SMBs) in retail, restaurant, and golf sectors, from single-location independents to multi-location chains.
- **Mission / Purpose**: To empower in-person businesses that define local neighborhoods and thriving cities, helping them simplify operations, scale efficiently, and deliver exceptional customer experiences.

## Products & Services
- **Lightspeed Retail**: A POS system for retail stores with inventory management, omnichannel selling (in-store, online, social), customer management, and real-time analytics.
- **Lightspeed Restaurant**: POS and management platform for full-service and quick-service restaurants, including table management, menu customization, and online ordering.
- **Lightspeed Golf**: Specialized POS and booking system for golf courses, pro shops, and tee-time management.
- **Lightspeed Payments**: Integrated payment processing that works across all Lightspeed POS systems, enabling fast settlement and simplified reconciliation.
- **Lightspeed Insights (AI)**: AI-powered analytics that provide actionable business insights, inventory forecasting, and sales reporting.
- **Lightspeed eCommerce**: Online store builder that syncs inventory and orders with in-store operations.
- **Lightspeed Wholesale**: Platform for buying wholesale from top brands and syncing orders directly to the POS.
- **Integrations & Marketplace**: Extensive library of third-party integrations (accounting, marketing, loyalty, etc.) and a funding program for eligible merchants.

## Market Standing
- **Valuation / Market Cap**: Approximately USD 11.3 billion (as of mid-2026) [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Key Metric**: Annual Revenue of USD 1.08 billion (fiscal 2025); processed $91.3 billion in Gross Transaction Value (GTV) in fiscal 2025 [lightspeedhq.com](https://www.lightspeedhq.com/about/)
- **Notable Investors / Partners**: Series A led by Accel; Series B led by Inovia Capital; Series C led by Investissement Québec and La Caisse; Series D led by La Caisse; post-IPO equity round of $716M in 2021. Strategic acquisitions include Upserve, Kounta, ShopKeep, and Ecwid. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)
- **Growth Signals**: ~144,000 merchant locations worldwide (fiscal 2025); headcount of ~2,676 employees (+12.9% YoY); expanded into 34 countries; active job postings up 42.8% quarter-over-quarter. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce)

## Competitive Advantages
- **Unified Platform**: Seamlessly connects POS, payments, eCommerce, inventory, and analytics in one system, reducing complexity for merchants.
- **Industry Specialization**: Dedicated solutions for retail, restaurant, and golf verticals with deep workflows and integrations tailored to each.
- **Global Scale & Local Support**: Operations in 34 countries with 24/7 customer support, serving merchants in over 100 countries.
- **Strong Ecosystem**: Large app marketplace, wholesale network, and funding program create stickiness and reduce churn.
- **20 Years of Domain Expertise**: Established brand trust and deep understanding of merchant pain points. [lightspeedhq.com](https://www.lightspeedhq.com/about/)

## Strategic Focus
- **Payments Growth**: Expanding Lightspeed Payments to increase revenue per merchant and capture transaction volume.
- **AI & Data Insights**: Investing in AI-powered tools (Lightspeed Insights) to help merchants make data-driven decisions and optimize inventory.
- **Multi-Channel Commerce**: Deepening integration between online and in-store selling, including social commerce partnerships (e.g., Meta).
- **Global Expansion**: Continuing to enter new geographic markets and verticals (e.g., CBD, bike, sports) while scaling existing ones.
- **Acquisitions & Integration**: Absorbing acquired companies (Upserve, Ecwid) into a single cohesive platform.

## Why Work Here
- **Flexible Work Policy**: Hybrid model with “flexible paid time off” and the option to work remotely up to two months per year. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Equity & Benefits**: Stock options (equity in a public company), pension plan contributions, health and wellness credit, computer purchase program, and volunteer time off. [lightspeedhq.com](https://www.lightspeedhq.com/careers/)
- **Culture & Values**: Employee-led networks, office culture clubs, and special interest groups; strong emphasis on diversity, equity, and inclusion; collaborative environment that values “real people” beyond resumes. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Growth Opportunities**: Continuous learning, global career development, and exposure to cutting-edge tech across retail, payments, and AI.
- **Interview Process**: Structured, transparent hiring with a work sample test and a focus on two-way conversation. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/)
- **Engineering Culture**: Team of 639 technical staff (18% of workforce); environment described as “infused with culture, just as much as code.” [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) [lightspeedhq.com](https://www.lightspeedhq.com/careers/)

## Sources
1. [lightspeedhq.com](https://www.lightspeedhq.com/about/) – About Lightspeed: GTV, locations, history, values
2. [lightspeedhq.com](https://www.lightspeedhq.com/careers/) – Careers page: benefits, remote policy, culture
3. [lightspeedhq.com](https://www.lightspeedhq.com/careers/hiring/) – Hiring FAQ: interview process, DEI, work style
4. [lightspeedhq.com](https://www.lightspeedhq.com/) – Product overview: POS, payments, AI, eCommerce
5. [linkedin.com](https://www.linkedin.com/company/lightspeedcommerce) – Company info: revenue, market cap, headcount, funding, acquisitions, employee growth

## Other roles at Lightspeed Commerce, Inc.

- [Lead Data Analyst, Growth Marketing](https://feeny.ai/job/lead-data-analyst-growth-marketing-lightspeed-commerce-inc-toronto-ygned8wg819y) — Toronto, Canada
- [Lead, Analyse de données — Marketing de croissance](https://feeny.ai/job/lead-analyse-de-donnees-marketing-de-croissance-lightspeed-commerce-inc-montreal-5b5zyx9xrgdx) — Montréal, Canada
- [Lead Data Analyst, Growth Marketing](https://feeny.ai/job/lead-data-analyst-growth-marketing-lightspeed-commerce-inc-montreal-bgsymkpcc21p) — Montréal, Canada
- [Senior Engineer, Application Security](https://feeny.ai/job/senior-engineer-application-security-lightspeed-commerce-inc-calgary-xggt1f583yj9) — Calgary, Canada
- [Field Sales Team Lead, Lyon (French and English Speaking)](https://feeny.ai/job/field-sales-team-lead-lyon-french-and-english-speaking-lightspeed-commerce-inc-tqz4b1hbp5vf) — Lyon, France
- [Dutch speaking Support Specialist](https://feeny.ai/job/dutch-speaking-support-specialist-lightspeed-commerce-inc-in-the-pewca7rxmbf0) — IN the, Netherlands
- [Responsable commercial (export) pour le compte de capital](https://feeny.ai/job/responsable-commercial-export-pour-le-compte-de-capital-lightspeed-commerce-inc-ky7w5rt8s3y5) — Montréal, Canada
- [Outbound Capital Account Executive](https://feeny.ai/job/outbound-capital-account-executive-lightspeed-commerce-inc-montreal-8xe2d7tz2vxx) — Montréal, Canada
- [Revenue Operations Manager](https://feeny.ai/job/revenue-operations-manager-lightspeed-commerce-inc-toronto-7hmdtqvm8604) — Toronto, Canada
- [Strategic Account Manager](https://feeny.ai/job/strategic-account-manager-lightspeed-commerce-inc-london-k503vv9ms3a1) — London, United Kingdom