--- title: 'SaaS and Vendor Operations Analyst at Vibes' canonical: 'https://feeny.ai/job/saas-and-vendor-operations-analyst-vibes-chicago-kttsnb398879' type: 'job' last_seen: '2026-11-11' --- # SaaS and Vendor Operations Analyst at Vibes - **Company:** Vibes - **Location:** Chicago, IL - **Work type:** hybrid - **Posted:** 2026-10-29 - **Last confirmed live:** 2026-11-11 - **Apply:** https://job-boards.greenhouse.io/vibesllc/jobs/8923828002 ## Job description ## About Vibes Vibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit [www.vibes.com](http://www.vibes.com/). As our SaaS and Vendor Operations Analyst, you'll own how we buy, license, and support all of it. You'll catch the auto-renewal before it triggers, find the 40 unused seats before the true-up, and push back on a vendor's price increase with data in hand. You'll join a small, fast-moving GRC and vendor management team. You won't be inheriting a rigid process you're expected to follow. Many of our processes are still being built, and you'll help shape them. This role will report to our Senior Program Manager. What you'll own: Software and licensing - Maintain our application inventory and know who uses what - Manage entitlements, true-ups, and seat recovery so we stop paying for software nobody's using - Run the renewal calendar and start every renewal early, so we negotiate with leverage and not a deadline Hardware - Own the workstation inventory and laptop procurement from purchase through retirement Contracts and vendors - Support negotiations on pricing and terms, and keep signed agreements organized and findable - Route purchases to the right Vibes signatory for approval - Draft vendor risk assessments and gather evidence for in-scope vendors and applications (GRC validates it) Spend and people operations - Track software and hardware spend against plan, and flag problems early with a recommendation attached - Connect access, licenses, and equipment to onboarding and offboarding, so new hires are productive on day one and departures are clean What success looks like: - No surprise renewals, missed notice windows, or wrong seat counts - Measurable savings from seat recovery and stronger negotiations - Internal teams who see procurement as a helpful partner, not a roadblock You might be a fit if you: - Have 2+ years in software asset management, IT procurement, or vendor management, ideally at a SaaS-heavy company - Have worked renewals or negotiated pricing and terms, and are comfortable with auto-renewals, notice periods, price caps, and true-ups - Are strong in spreadsheets: you can analyze usage data, recover seats, and model future spend - Have worked with identity or SSO tools like Okta, Google Workspace, or Microsoft Entra Bonus points for: hardware lifecycle experience, reading a SOC 2 report and spotting what matters, or experience with POs, invoice matching, or RFPs. How we work: - Detail-obsessed, because it matters. A missed date or a wrong seat count costs real money, and you treat it that way. - You spot savings and risks early and arrive with a recommended solution. - Direct and kind. You're professional and firm with vendors, and warm and responsive with colleagues. Internal teams are your customers. - Self-directed and adaptable. You keep many threads moving at once, learn fast, and stay steady when priorities shift. - Honest and reliable. You do what you say you'll do and treat people well. Our Core Values: - Respect, honesty, and integrity for all stakeholders - Always be learning - Relentless focus on the customer - Never be satisfied - Create value - Seek accountability and ownership ## Compensation and Benefits The base salary for this role is $75,000 - $80,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications. Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program. ## Equal Opportunity Employer Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. ## About Vibes ## Company Overview - **One-liner**: Vibes provides a mobile messaging platform that enables brands to engage customers through SMS, MMS, RCS, and mobile wallet marketing, with direct carrier connections for high reliability. - **Entity Type**: Private (bootstrapped – no funding rounds disclosed) - **Headquarters**: Chicago, Illinois, USA - **Founded**: 1998 - **Founders**: Jack Philbin (Co-Founder & CEO) and Alex Campbell (Co-Founder & CIO) ## Core Business - **Primary industry**: Mobile marketing and customer engagement - **Target customers**: B2B, enterprise-level brands (e.g., Chipotle, Kohl’s, Polo Ralph Lauren, Ulta Beauty) - **Mission/Purpose**: To create personal, revenue-driving mobile engagement between consumers and the brands they love, combining direct carrier relationships with a robust platform. ## Products & Services - **[Vibes Mobile Engagement Platform](https://www.vibes.com/)**: A SaaS platform for SMS, MMS, RCS, and mobile wallet campaigns, designed to automate and optimize mobile marketing outcomes. Includes analytics, targeting, and ROI attribution. - **[Vibes Connect SMS API](https://www.vibes.com/)**: An API-first offering for developers who want to integrate high-volume SMS/MMS messaging directly into their own applications or workflows. ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metric**: Routed over 60 billion messages in 2025 (from the website); average 90x ROI reported by SMS customers; 25% lower subscriber churn than competitors. - **Notable Investors/Partners**: Not publicly available (no funding rounds found); partners include 65+ North American carriers (Verizon, T-Mobile, AT&T). - **Growth Signals**: Active launch of RCS agents for brands; long-tenured client relationships (25 years in business); continued hiring in engineering, sales, and operations. ## Competitive Advantages - **Direct carrier connections** – As the last independent Tier 1 aggregator in North America, Vibes maintains its own links to major carriers, ensuring fastest message routing and compliance. - **High customer retention** – 97% SMS audience retention and 1% opt-out rate, indicating strong engagement and lower churn. - **Specialized expertise** – Over 25 years focused exclusively on mobile messaging, with a tailored service model that assigns experts to each customer. ## Strategic Focus - **RCS leadership** – Actively deploying Rich Communication Services (RCS) for interactive, app-like messaging. - **Mobile wallet marketing** – Expanding capabilities to integrate offers, loyalty, and location-based triggers. - **Platform automation** – Using data and AI to help brands automate campaign optimization and personalization. ## Why Work Here - **Culture**: Values-driven (relentless customer focus, accountability, never satisfied, always learning) with an emphasis on collaboration and innovation. - **Work policy**: Hybrid workspace – employees choose when to work remotely and when to work in the newly designed Chicago office. - **Notable perks**: Tuition assistance, 401k match, wellness reimbursement, flexible time off (including wellness days), parental leave, summer Fridays, one full holiday week off, mobile phone/home office reimbursement, learning & development program, volunteer time off and charitable match. - **Tenure**: One of the longest average employee tenures in the industry, pointing to strong retention and career growth. ## Sources 1. [vibes.com/company/careers](https://www.vibes.com/company/careers) 2. [vibes.com/company/about-us](https://www.vibes.com/company/about-us) 3. [vibes.com](https://www.vibes.com/) 4. [builtin.com/company/vibes](https://builtin.com/company/vibes) 5. [greenhouse.io/vibesllc/jobs](https://job-boards.greenhouse.io/vibesllc/jobs/8387805002) ## Other roles at Vibes - [Security Engineer](https://feeny.ai/job/security-engineer-vibes-chicago-43be9m4tgj36) — Chicago, IL - [Governance, Risk, and Compliance (GRC) Analyst](https://feeny.ai/job/governance-risk-and-compliance-grc-analyst-vibes-chicago-x4s8hp0ajp4a) — Chicago, IL - [Business Development Representative](https://feeny.ai/job/business-development-representative-vibes-chicago-x094qbw3nsv3) — Chicago, IL - [Enterprise Account Executive - API](https://feeny.ai/job/enterprise-account-executive-api-vibes-united-states-of-r632s0bg008b) — United States of, United States - [Enterprise Account Executive - Platform](https://feeny.ai/job/enterprise-account-executive-platform-vibes-united-states-of-ax02czzbwx5c) — United States of, United States - [Senior Manager, Demand Generation](https://feeny.ai/job/senior-manager-demand-generation-vibes-united-states-xyb1tv5e4vja) — United States