---
title: 'SaaS Customer Success Specialist at LatamCent'
canonical: 'https://feeny.ai/job/saas-customer-success-specialist-latamcent-colombia-ty6wvftzw4ex'
type: 'job'
last_seen: '2026-10-14'
---

# SaaS Customer Success Specialist at LatamCent

- **Company:** LatamCent
- **Location:** Colombia
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-10-07
- **Last confirmed live:** 2026-10-14
- **Apply:** https://jobs.ashbyhq.com/latamcent/00252e2c-0929-484d-a115-84d766038cfa

## Job description

We are seeking an enthusiastic and highly organized SpendHound Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring our customers achieve maximum value from the SpendHound platform. Your primary focus will be to engage with customers, guide them through important platform activities, and ensure their ongoing success with our solutions.

In this role, you’ll gain experience in:

- Customer Engagement and Platform Adoption: After a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. Your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features.
- Proactive Problem Solving: You will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. This involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of SpendHound.
- Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. Your efforts will directly contribute to the customer’s ability to manage their vendor relationships effectively and receive timely renewal reminders.

You are likely to succeed if:

- You’re proactive in addressing customer needs: You actively address stakeholder changes, offer guidance on platform usage, and keep a close eye on risks and opportunities within your customer accounts. You don’t wait for issues to escalate; instead, you tackle them as they appear, ensuring your customers are always on the path to success.
- You’re comfortable driving customer outcomes: You will regularly interact with stakeholders at your customers' organizations, ensuring they are fully leveraging the platform. Being confident in discussing strategic elements and providing actionable advice is crucial for building trust and fostering strong relationships.
- You enjoy collaborating with large, cross-functional teams: As a Customer Success Specialist, you will work closely with various internal teams, including product development, data engineering, and renewal experts. Your ability to collaborate effectively with these teams will be key to delivering a fantastic customer experience.
- You thrive in a fast-paced environment: Our industry moves quickly, and customer engagement is critical. As such, you must thrive in a fast-paced environment, be able to prioritize tasks efficiently, and meet deadlines to ensure customers are always progressing towards their goals.
- You’re extremely organized: With numerous customers at various stages of engagement, staying organized is vital. You should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed.

At a glance, we are looking for folks with…

- 3+ years of relevant Customer Success experience
- Near-native to Native English skills
- Availability to work US East Coast hours (approximately 9am - 5pm EST)
- Experience interacting with customers over the phone and Zoom
- Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+
- Attention to detail, as you will be responsible for ensuring customers are correctly utilizing the platform.
- Tech-savviness or a willingness to learn tech skills
- Being based in Colombia is a MUST.

Benefits:

- Fully remote from Colombia
- $2700 salary per month
- $75.00 monthly heath and wellness stipend
- Company Macbook
- Annual Team Meetup

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity employer.

## About LatamCent

## Company Overview
- **One-liner**: LatamCent is a nearshore hiring partner that helps AI & B2B SaaS companies build remote teams with vetted professionals from Latin America.
- **Entity Type**: Private (bootstrapped; funding not disclosed)
- **Headquarters**: Miami Beach, Florida, United States
- **Founded**: 2023
- **Founders**: Luiz Cent

## Core Business
- **Primary industry**: Staffing and Recruiting, specialized in nearshore talent for AI and B2B SaaS companies.
- **Target customers**: U.S.-based B2B SaaS and AI startups, scale-ups, and enterprises.
- **Mission**: “Helping great companies and great talent grow together” – making hiring faster, smarter, and more human for teams that want to scale.

## Products & Services
- **Talent as a Service (TaaS)**: Fully managed service providing vetted LATAM professionals to join client projects on short notice. Payroll, compliance, and onboarding are handled by LatamCent. Candidates can start within days.
- **Direct Hire**: Full-time recruitment of AI & B2B SaaS professionals. LatamCent handles sourcing, multi-step vetting, and coordination. Typical time-to-hire is 21 days.
- **Contingency Recruitment**: Flexible model where LatamCent embeds as an extension of client teams, managing contracts, payroll, and compliance when needed.
- **Contractor-on-Record Services**: For companies without a LATAM entity, LatamCent acts as the legal employer, managing payroll, tax, and compliance to reduce establishment risk.

## Market Standing
- **Valuation/Market Cap**: Not publicly available (private company).
- **Key Metric**: 170+ candidates hired, 50+ client expansions, and a 93% first-placement success rate as of 2026. [latamcent.com](https://latamcent.com/about/)
- **Notable Investors/Partners**: Not publicly available.
- **Growth Signals**: Founded in 2023, the company already operates across 8 countries (Argentina, Colombia, Venezuela, Suriname, Australia, and more) and has offices in Miami and Medellín. LinkedIn reports 20,982 followers and a 400% quarterly increase in active job postings. [linkedin.com](https://www.linkedin.com/company/latamcent)

## Competitive Advantages
- **Deep specialization**: Exclusively focuses on AI & B2B SaaS companies – founders and recruiters are former operators in that space, understanding product velocity, revenue targets, and team dynamics.
- **Stringent vetting**: Multi-step process includes role-specific interviews, technical/role-play exercises, responsiveness checks, reference verifications, and international background checks. Drives a 93% first-placement success rate with a 60-day replacement guarantee.
- **Flexible engagement models**: TaaS, Direct Hire, and Contingency options let clients scale up or down without overhead.
- **Speed**: First candidates presented in 7 days; most roles closed in 21 days; offers sent within 24 hours of decision.
- **Compliance and risk management**: Acts as contractor-on-record, handling payroll, legal, and tax for clients in up to 8 LATAM countries – nearly 99% of clients choose this service.

## Strategic Focus
- Deepen the nearshore talent pipeline from Latin America for high-growth AI and B2B SaaS teams.
- Expand hiring across multiple departments (engineering, GTM, finance, marketing) while maintaining a curated, high-touch approach.
- Continue building a remote-first, operationally efficient platform that reduces time-to-hire and compliance friction for clients.

## Why Work Here
- **Remote-first culture**: All open positions are remote. [latamcent.com/careers](https://latamcent.com/careers/)
- **Small, agile team**: Approximately 15 employees spanning several countries, offering a startup environment with direct impact.
- **Core values**: Action, ownership, clarity, and follow-through guide internal and client-facing work.
- **Exposure to cutting-edge tech**: Roles support AI, ML, blockchain, and B2B SaaS clients – employees work on real-world AI use cases and modern tech stacks.
- **Growth opportunity**: Rapidly growing company (170+ hires placed, 50+ client expansions in ~3 years) with a trajectory that offers career advancement.
- **Current open roles (as of mid-2026)**: SDR, SEO & GEO Analyst, Forward Deployed Engineer, Senior AI Engineer – indicating a mix of go-to-market and engineering positions. [jobs.ashbyhq.com/latamcent](https://jobs.ashbyhq.com/latamcent)

## Sources
1. [latamcent.com](https://latamcent.com/)
2. [latamcent.com/about](https://latamcent.com/about/)
3. [latamcent.com/careers](https://latamcent.com/careers/)
4. [linkedin.com/company/latamcent](https://www.linkedin.com/company/latamcent)
5. [jobs.ashbyhq.com/latamcent](https://jobs.ashbyhq.com/latamcent)

## Other roles at LatamCent

- [Head of Sales](https://feeny.ai/job/head-of-sales-latamcent-mexico-cktg9wh6xhtj) — Mexico
- [Forward Deployed Engineer](https://feeny.ai/job/forward-deployed-engineer-latamcent-brazil-venwfekkkzbp) — Brazil
- [Senior AI Researcher](https://feeny.ai/job/senior-ai-researcher-latamcent-brazil-k3tpr31qx1t1) — Brazil
- [Full Cycle Account Executive](https://feeny.ai/job/full-cycle-account-executive-latamcent-brazil-f6ze7zjkz5sr) — Brazil
- [SDR](https://feeny.ai/job/sdr-latamcent-colombia-rvm7nm6qgnrp) — Colombia
- [Controller](https://feeny.ai/job/controller-latamcent-colombia-2czbwkdtgpzf) — Colombia
- [Senior Full-Stack Engineer](https://feeny.ai/job/senior-full-stack-engineer-latamcent-colombia-9t8k9tnm9r7s) — Colombia
- [Full-Stack Software Engineer](https://feeny.ai/job/full-stack-software-engineer-latamcent-argentina-bcahph9tmg96) — Argentina
- [Frontend Software Engineer](https://feeny.ai/job/frontend-software-engineer-latamcent-argentina-yyefwascawf8) — Argentina
- [Senior Sales Operations Analyst](https://feeny.ai/job/senior-sales-operations-analyst-latamcent-brazil-8bmy338hk1hj) — Brazil