---
title: 'SaaS Implementation Consultant (SaaS Experience Required) at Tekion'
canonical: 'https://feeny.ai/job/saas-implementation-consultant-saas-experience-required-tekion-california-he58z1he6p6r'
type: 'job'
last_seen: '2026-11-08'
---

# SaaS Implementation Consultant (SaaS Experience Required) at Tekion

- **Company:** Tekion
- **Location:** California, United States
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-11-03
- **Last confirmed live:** 2026-11-08
- **Apply:** https://jobs.ashbyhq.com/Tekion/4105ae2b-5466-4c98-8c10-841e3b6456b9

## Job description

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Internal title for this role is Business Solutions Analyst I (SaaS) Please note travel is up to 90% SaaS implementation experience is required.

Key Role & Responsibilities:

- Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools.
- Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value.
- Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle.
- Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems.
- Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently.
- Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions.
- Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment.
- Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion.
- Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner.
- Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement.
- Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation.
- All other duties as assigned.

## Basic Qualifications

- Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption.
- A Bachelor's degree in business or related field is highly preferred.
- Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model.
- Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems.
- Experience working in an early-stage startup environment is a plus
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners
- Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
- 3+ years in Project Management or Project Lead role is preferred
- Travel (flying) is up to 90%

US Employment Visa Sponsorship

- Please note that visa sponsorship is not available for this position

Travel This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation.

## Perks and Benefits

- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development

Current Tekion Employees: Please apply via the Internal Job Board in Ashby. Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice [here](https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice).

Important: Tekion will only contact candidates from an @[tekion.com](http://tekion.com) email address or through our applicant tracking system (no-reply@ashbyhq.com). We may also work with authorized recruiting partners from time to time. Tekion and its recruiting partners will never ask you to pay fees or send money for applications, interviews, training, or onboarding. If you receive a message that seems suspicious, please do not respond or share personal or financial information.

## About Tekion

## Company Overview
- **One-liner**: Tekion provides an end-to-end, AI-native platform that unifies dealerships, OEMs, and partners for modern automotive retail.
- **Entity Type**: Private (growth stage; $200M growth equity raise in 2024 at a $4B+ valuation)
- **Headquarters**: Pleasanton, California, USA
- **Founded**: 2016
- **Founders**: Jay Vijayan (CEO) and Guru Sankararaman (COO)

## Core Business
- **Primary industries**: Automotive retail technology, cloud-based dealership management, vertical AI.
- **Target customers**: B2B – automotive dealerships (retail groups and independents) and original equipment manufacturers (OEMs).
- **Mission**: To create a connected, convenient, and consistent consumer experience by unifying dealers, OEMs, and partners on a single AI-native platform.

## Products & Services
- **[Automotive Retail Cloud (ARC)](https://www.tekion.com/)**: AI-native operating system for dealerships covering sales, service, parts, accounting, and analytics. SaaS.
- **[Automotive Partner Cloud (APC)](https://www.tekion.com/)**: Next-gen platform for OEMs and partners to integrate and collaborate with the dealer ecosystem. SaaS.
- **[Tekion AI Agents](https://www.tekion.com/)**: Role-aware AI tools including Service Scheduler AI (automates booking), Technician AI (surfaces repairs), and Service Advisor AI (turns notes into customer-facing recommendations). Embedded in the platform.

## Market Standing
- **Valuation**: $4B+ (as of the 2024 growth equity round) [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Key Metric**: 3,000+ dealerships powered by Tekion; 235M+ annual transactions processed.
- **Notable Investors/Partners**: The specific lead investor for the $200M round is not publicly named in available materials. Key partners include General Motors (OEM), Ken Garff Automotive Group, and a Fortune 500 dealer group (largest in the country). [[tekion.com/about-us](https://www.tekion.com/about-us)]
- **Growth Signals**: Secured $200M in growth equity in 2024; crossed 1,100 ARC dealers in 2024; launched Service AI in 2025; earned recognition from Goldman Sachs Builders & Innovators (2022–2025), Forbes Cloud 100 (2023), and Fast Company Best Workplace for Innovators (2025).

## Competitive Advantages
- **AI-native, unified platform**: Unlike legacy point solutions, Tekion is built on a single data foundation, enabling real-time context across sales, service, accounting, and analytics.
- **Vertical AI specialty**: Purpose-built for automotive with ISO 42001 certification (responsible AI) and trained on dealership/OEM data.
- **High adoption & trust**: Customer approval rate for AI recommendations is 95%, and dealers report additional revenue generated from AI in 2025.
- **OEM certifications**: Certified with all major OEMs.

## Strategic Focus
- Expanding agentic AI capabilities (Service AI launched 2025) to further automate dealership workflows.
- Deepening enterprise partnerships with large dealer groups and OEMs globally.
- Continuing to scale the platform to more dealers and markets worldwide.

## Why Work Here
- **Culture**: Recognized as a Great Place To Work® (2026–2027) and Fast Company Best Workplace for Innovators (2025). Values include "One Team," collaboration, and continuous learning. [[tekion.com/careers](https://tekion.com/careers)]
- **Work flexibility**: Primarily in-person culture at Pleasanton HQ, but some fully remote positions exist in US, Canada, and EMEA. India offices (Bangalore, Chennai) are onsite with flex days. Roles are marked as remote/hybrid/onsite in job listings.
- **Perks**: 100% employer-paid medical/dental/vision, unlimited PTO (varies by role), stock options, flexible time off, wellness programs, recognition culture.
- **Growth & learning**: Tek-Learn program with Udemy, Frontend Masters, skill workshops, AMAs, and fireside chats.
- **Engineering culture**: AI-native, startup environment focused on disrupting automotive retail; described as "Silicon Valley Startup Environment" with a global team.

## Sources
1. [tekion.com](https://www.tekion.com/) – Product overview, platform details, metrics
2. [tekion.com/about-us](https://www.tekion.com/about-us) – Company history, leadership, funding, awards, partnerships
3. [tekion.com/careers](https://tekion.com/careers) – Culture, benefits, work policy, values
4. [linkedin.com/company/tekion](https://www.linkedin.com/company/tekion) – Entity summary and recent updates
5. [tekion.com/job-openings](https://tekion.com/job-openings) – Current job listings (via careers page)

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