--- title: 'SaaS Solutions Architect (Post Sales Implementation) at Zingtree' canonical: 'https://feeny.ai/job/saas-solutions-architect-post-sales-implementation-zingtree-united-states-or-gwf2pcw5rnjb' type: 'job' last_seen: '2026-09-07' --- # SaaS Solutions Architect (Post Sales Implementation) at Zingtree - **Company:** Zingtree - **Location:** United States OR, United Kingdom - **Employment:** full-time - **Work type:** remote - **Posted:** 2025-06-04 - **Last confirmed live:** 2026-09-07 - **Apply:** https://jobs.lever.co/zingtree/29d39e64-fc4d-45e5-9852-4ee61b93cbdf ## Job description ## About Zingtree Zingtree helps high-stakes customer support teams deliver fast, consistent, and compliant answers—every time. Our AI Automation platform enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. Zingtree is trusted by over 500 customers including industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon to power intelligent automation across finance, healthcare, insurance, consumer services / products, and tech. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows. We are seeking a SaaS Solutions Architect with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. This position requires a unique blend of technical expertise, AI workflow design experience, and a customer-first mindset to drive real impact for support organizations. The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S. or in the United Kingdom. ## What You'll Do - Solution Design & Customization: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions. - Technical Configuration & Integration: Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility. - Client Onboarding & Planning: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation. - Stakeholder Collaboration: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members - Risk & Issue Management: Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays. - Testing & Validation: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals. - Training & Enablement: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting. - Go-Live & Post-Implementation Support: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support. - Project Management: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes. ## Who You Are - Work Experience: 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience. - Conversational AI & Technical Expertise: Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus. - Business Acumen: Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs. - Analytical Mindset: Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes. - Client-Facing Expertise: Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives. ## What We Offer - Competitive Compensation with performance-based incentives - Health, Dental, and Vision Benefits (100% covered for employees) - Equity Stock Options - 401(k) Retirement Plan - Paid Parental Leave - Unlimited PTO - Flexible Remote Work Environment - $500 Home Office Stipend + Monthly Internet/Phone reimbursement - Co-Working Reimbursement up to $200/month Our Core Values - Lead with Action – We move fast with purpose - People Really Matter – We win as a team and support each other fully - Ownership Leads to Results – We take responsibility and deliver - Expertise Creates Value – We build and apply knowledge - Transparency Builds Trust – We communicate clearly, directly, and with care. As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity. ## About Zingtree ## Company Overview - **One-liner**: Zingtree is the governed agentic workflow platform for complex customer support, enabling enterprise CX teams to resolve high-stakes issues safely, accurately, and at scale using a multi-guardrailed AI engine. - **Entity Type**: Private (Series A – $15M led by Conductive Ventures) - **Headquarters**: Palo Alto, California, United States (also office in Larkspur, CA) - **Founded**: 2020 - **Founders**: Bill Dettering (Co-Founder & CTO); Juan Jaysingh serves as President & CEO (since Jan 2020) ## Core Business - **Primary industry/industries**: Customer Experience (CX) software, AI-powered contact center automation, workflow orchestration - **Target customers**: Enterprise B2B – CX leaders at large companies handling complex, high-risk support interactions - **Mission**: “Transform complex processes into clear actions for businesses around the globe” ## Products & Services - **Agentic CX Platform**: A no-code/low-code platform that combines AI agents, workflow logic, and integrations. Offers **Self-Service** (customer-facing guided workflows) and **Agent Assist** (step-by-step scripts, AI co-pilots for agents). *Type*: SaaS, agentic workflow orchestration - **Multi-Guardrailed AI Engine**: Filters every AI response through logic gates, confidence thresholds, and compliance checks before delivery, ensuring accuracy, auditability, and governance. *Type*: Proprietary AI engine ## Market Standing - **Valuation/Market Cap**: Not disclosed - **Key Metrics**: - Annual Revenue: ~$7M (as of latest data) - Total Funding: $18.5M (Seed $3.5M led by Rally Ventures in 2020; Series A $15M led by Conductive Ventures in Jan 2022) - **Notable Customers**: Sony, Allianz, Experian, Corpay, Optum (trusted to resolve millions of high-stakes interactions) - **Growth Signals**: - Employee headcount: 39 (+13.2% YoY) - Distributed workforce across 6 countries (US, India, Argentina, Uruguay, UK, France) - Over 700 customers worldwide - LinkedIn follower growth +17% YoY ## Competitive Advantages - **Governed AI**: Multi-layered guardrails ensure AI never goes off script – every action is logged, auditable, and compliant with enterprise policies. - **Low-friction integration**: Connects seamlessly with existing CRM, ERP, knowledge bases, and contact center platforms (e.g., Five9). - **Hybrid orchestration**: Supports human-led, AI-assisted, or fully automated resolution paths within a single workflow. - **Proven outcomes**: 30%+ improvement in First Contact Resolution (FCR) and CSAT reported by customers. ## Strategic Focus - **Current priorities**: Scaling the agentic CX platform, expanding multi-agent system capabilities, and deepening enterprise security and compliance features. - **Direction**: Continue to lead in “governed AI” for complex customer service, enabling enterprises to safely deploy AI agents at scale. - **Recent hires**: Senior DevOps / Platform Reliability Engineer and Senior SaaS Solutions Architect (Post Sales) – indicating focus on infrastructure reliability and customer implementation success. ## Why Work Here - **Culture**: “Lead with action, put people first, take ownership, act with integrity, communicate openly.” Emphasis on building expertise and delivering real results. - **Remote/Hybrid**: Fully remote-first for most roles (openings list remote across US or UK). - **Benefits**: - Competitive compensation - Comprehensive health benefits - Paid parental leave - Unlimited PTO - Flexible remote work - Home office stipend - **Engineering culture**: Opportunity to build and operate a production AI platform; work on CI/CD, observability, and multi-agent systems. The company uses AI tools to support its own hiring process. - **Open roles**: Senior SaaS Solutions Architect (Post Sales) and Senior DevOps / Platform Reliability Engineer as of latest job postings. ## Sources 1. [zingtree.com/careers](https://zingtree.com/en/careers) 2. [jobs.lever.co/zingtree](https://jobs.lever.co/zingtree) 3. [zingtree.com](https://zingtree.com/) 4. [zingtree.com/our-story](https://zingtree.com/en/our-story) 5. [linkedin.com/company/zingtree](https://www.linkedin.com/company/zingtree) ## Other roles at Zingtree - [Senior DevOps / Platform Reliability Engineer](https://feeny.ai/job/senior-devops-platform-reliability-engineer-zingtree-us-east-coast-united-states-eqkr0bhrnj6p) — US East Coast / United States - [Senior SaaS Solutions Architect (Post Sales Implementation)](https://feeny.ai/job/senior-saas-solutions-architect-post-sales-implementation-zingtree-united-wv8zgjfbsfk8) — United States OR, United Kingdom