---
title: 'Safety & Security Lead at Careem'
canonical: 'https://feeny.ai/job/safety-security-lead-careem-dubai-k62pcd38g6mc'
type: 'job'
last_seen: '2026-09-09'
---

# Safety & Security Lead at Careem

- **Company:** Careem
- **Location:** Dubai, United Arab Emirates
- **Posted:** 2026-08-13
- **Last confirmed live:** 2026-09-09
- **Apply:** https://boards.greenhouse.io/careem/jobs/8699351002?gh_jid=8699351002

## Job description

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires. Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

## About Careem

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses.

## About the role

The safety and security of our Captains, customers and colleagues is paramount to Careem’s mission and is a strategic priority. As a Safety lead, you will be at the heart of our day to day safety operations, ensuring that every safety incident involving Captains or customers is handled with speed, care and consistency. You will execute safety processes on the ground, coordinate incident response end to end, and work closely with internal teams to make Careem the safest platform in the region.

## What you'll do

- Safety Operations Execution: Run day to day safety operations in line with established policies and standard operating procedures, ensuring consistent and timely handling of all safety matters affecting Captains and customers.
- Incident Response and Case Management: Act as the first point of coordination for safety incidents. Triage, log and manage cases from intake through resolution, ensuring accurate documentation, timely escalations and closure within defined SLAs.
- Captain and Customer Support: Follow up with Captains and customers involved in safety incidents, providing empathetic support, coordinating assistance where needed, and ensuring their concerns are resolved end to end.
- Investigations Support: Lead investigations into safety related issues, and summarize findings for senior stakeholders.
- Reporting and Data Quality: Maintain accurate incident records and trackers, prepare regular safety reports and dashboards, and highlight trends, gaps and recurring issues to the leadership team.
- Process Improvement: Identify opportunities to improve safety processes and tools based on frontline observations, and support the rollout of new safety initiatives, campaigns and training across all markets.

## What you'll need

- AI & Optimization Mindset: A genuine passion for AI technology and a proactive desire to leverage new tools to optimize workflows, improve efficiency, and scale operational processes.
- Experience: At least 4 years of experience in safety operations, and incident management with direct experience in road safety operations. Experience in the transportation, mobility, or delivery industry is strongly desired.
- Incident Handling: Hands on experience managing incidents or escalations, including documentation, follow ups and coordination across multiple teams.
- Operational Discipline: A proven track record of working with SOPs, SLAs and metric driven performance in a fast paced operational environment.
- Empathy and Composure: Ability to handle sensitive situations with empathy, discretion and calm under pressure.
- Problem Solving: Strong problem solving abilities with attention to detail in case handling and documentation.
- Organization: Excellent organizational skills with the ability to manage multiple cases and priorities simultaneously.
- Communication: Strong verbal and written communication skills to engage Captains, customers and internal stakeholders effectively.
- Flexibility: Willingness to work in shifts and respond to out of hours safety issues, if required.
- Technical Proficiency: Proficiency in Google Workspace (Docs, Sheets, Slides) is required. Familiarity with issue-tracking and task management tools like Jira is a strong advantage.
- Language: Fluent in English, verbal and written. Urdu or Arabic language skills are an advantage.

## What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Work remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.

## About Careem

## Company Overview
- **One-liner**: Careem is building “the everything app” for the greater Middle East, making it easier to move around, order food and groceries, manage payments, and more.
- **Entity Type**: Private (acquired by Uber in 2020 for $3.1 B; subsequent $400 M investment from e&)
- **Headquarters**: Dubai, United Arab Emirates
- **Founded**: 2012
- **Founders**: Mudassir Sheikha (Co‑founder & CEO), Magnus Olsson (Co‑founder & Chief Product Architect), Abdullah Elyas (Co‑founder, joined 2013)

## Core Business
- Primary industry: Super app / ride‑hailing / food & grocery delivery / digital payments
- Target customers: B2C consumers across the Middle East, North Africa, and Pakistan (MENAP)
- Mission: “To simplify and improve the lives of people and build an awesome organisation that inspires.”

## Products & Services
- **Ride‑Hailing**: On‑demand transportation connecting passengers with “Captains” (drivers).
- **Careem Food**: Food delivery from local restaurants.
- **Careem Grocery**: Grocery and convenience store delivery.
- **Careem Pay**: Digital payments, money transfers, and mobile top‑ups.
- **Careem Rides (Business)**: Corporate travel management.
- **Captain Platform**: Earnings and tools for drivers/delivery partners.

All offerings are integrated into a single Super App available in 70+ cities across 10 countries.

## Market Standing
- **Valuation / Market Cap**: Acquired by Uber for $3.1 B in 2020; latest disclosed investment valued an unspecified stake at $400 M (e&, 2023).
- **Key Metric**: Total funding – $3.5 B+ (including acquisition amount); annual revenue not publicly available.
- **Notable Investors / Partners**: Uber Technologies (parent company); e& (global technology investor, $400 M strategic investment).
- **Growth Signals**:
  - Over 50 M customers and 2.5 M Captains served since 2012.
  - Expanded from ride‑hailing to food, grocery, and payments (super‑app strategy).
  - 12,000+ colleagues across five tech sites in Europe and MENAP.
  - Largest tech startup exit in the MENAP region.

## Competitive Advantages
- **First‑mover & brand trust** in a region with fragmented mobility and delivery options.
- **Super‑app ecosystem** that increases user stickiness and cross‑selling (rides → food → payments).
- **Backing of Uber** (global scale, technology, and capital) plus local expertise from e&.
- **Large, loyal network of Captains** and deep understanding of local regulatory environments.

## Strategic Focus
- Scaling the Super App by launching and expanding verticals (e.g., payments, groceries) across key markets.
- Leveraging synergies with e& and Uber to accelerate growth and achieve profitability.
- Building a lasting tech institution in the region that attracts and develops top talent.

## Why Work Here
- **Ownership culture**: Careem calls colleagues “owners, not employees” and emphasises autonomy and impact.
- **Learning & growth**: Opportunity to work on cutting‑edge technology across multiple verticals, with on‑the‑job learning and mentorship.
- **Community & purpose**: A stated mission to simplify lives and drive social/economic progress in the region.
- **Work‑life**: Hybrid/remote policy not explicitly confirmed; presence in Dubai, plus engineering hubs in Europe and MENAP suggests flexible arrangements.
- **Benefits**: Comprehensive perks (details on careers page), plus the chance to be part of the region’s most celebrated tech success story.

## Sources
1. [careem.com – About Us](https://www.careem.com/en-KW/about-us/)
2. [careem.com – Home](https://www.careem.com/)
3. [why.careem.com – Colleague Value Proposition](https://why.careem.com/en/)
4. [careem.com – Careers / Life at Careem](https://www.careem.com/en-AE/careers/)
5. [jobs.careem.com – Careers Page](https://jobs.careem.com/)

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