---
title: 'Sales Administrator at Umbrella Incorporated'
canonical: 'https://feeny.ai/job/sales-administrator-umbrella-incorporated-india-eyqxkv7z1wpt'
type: 'job'
last_seen: '2026-09-09'
---

# Sales Administrator at Umbrella Incorporated

- **Company:** Umbrella Incorporated
- **Location:** India
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-06-24
- **Last confirmed live:** 2026-09-09
- **Apply:** https://jobs.gem.com/umbrella-incorporated/am9icG9zdDrfJ7TedF5JWCod3SxDSXCw

## Job description

## About Umbrella

Umbrella Incorporated partners with enterprises to navigate complexity, accelerate growth, and drive measurable impact. This role will support both Cloud Managed Networks and Tidal Commerce, two member companies of Umbrella Incorporated, supporting a dynamic and growing environment spanning IT infrastructure, cloud technologies, cybersecurity, and digital commerce consulting & implementation.

## About the role

We are seeking a detail-oriented and organized Sales Administrator to support our sales team and ensure the smooth execution of day-to-day sales operations. This role is responsible for managing sales processes, maintaining accurate records, and acting as a key point of coordination between customers, sales representatives, and internal teams.

The Sales Administrator plays a critical role in enabling the sales team to focus on revenue-generating activities by handling administrative, operational, and customer-related tasks. This position is ideal for someone who thrives in a fast-paced environment and enjoys working across multiple functions to ensure seamless operations.

This role will support full eastern (US Eastern - EST/EDT) overlap – 9 am to 5 pm.

## Responsibilities

- Process sales orders, quotes, and invoices accurately and in a timely manner
- Maintain and update customer records, contracts, and sales documentation
- Serve as a point of contact for customer inquiries, order status updates, and issue resolution
- Coordinate with internal teams (e.g., finance, operations, logistics) to ensure timely order fulfillment
- Prepare and maintain sales reports, dashboards, and performance metrics
- Manage CRM (Salesforce) systems and ensure data accuracy and completeness
- Support the sales team with administrative tasks such as scheduling meetings and preparing materials
- Assist with tracking sales targets and pipeline activity
- Identify and support process improvements within sales operations

## Qualifications and Requirements

- Diploma or degree in Business Administration, Sales, or a related field (preferred)
- 2-4 years of experience in a sales support, administrative, or customer service role
- Strong organizational skills with a high level of attention to detail
- Excellent written and verbal communication skills
- Proficiency in Microsoft Excel / Google Sheets and CRM systems (e.g., HubSpot, Salesforce)
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Customer-focused mindset with strong problem-solving abilities
- Ability to work independently and collaboratively within a team

## What We Offer -

- Competitive compensation package
- This role offers opportunities to expand your knowledge of the technology and sales industry while developing broader business operations expertise, with potential to grow into supporting additional teams, functions, and strategic initiatives across the organization
- Opportunities for ongoing training and professional development.
- Supportive work environment with a focus on safety and innovation.

Umbrella Inc is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Umbrella welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Umbrella's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

## About Umbrella Incorporated

## Company Overview
- **One-liner**: A warranty management platform that enables e‑commerce brands to sell, manage, and resolve extended warranties and protection plans – all under their own brand.
- **Entity Type**: Private (startup)
- **Headquarters**: United States
- **Founded**: Not publicly available
- **Founders**: Not publicly disclosed; the founding team describes themselves as e‑commerce founders who previously ran online stores [myumbrella.ai/about](https://www.myumbrella.ai/about)

## Core Business
- **Primary industry**: Warranty management / protection plans for e‑commerce and omnichannel retailers; intersects with insurance, SaaS, and commerce technology.
- **Target customers**: B2B – direct‑to‑consumer brands, omnichannel retailers, OEMs, and enterprise merchants.
- **Mission / purpose**: “Transform how merchants protect their products and delight their customers” [myumbrella.ai/careers](https://www.myumbrella.ai/careers)

## Products & Services
- **[Warranty Management Software (SaaS)]**: A white‑labelled platform that handles ownership tracking, extended protection sales, claims management, and returns automation. Three tiers: pure SaaS, managed program (with an A‑rated carrier as obligor), and custom program where the merchant owns the economics.
- **[AI‑Powered Claims Engine]**: Automates intake, verification, and resolution of claims, reducing handling time by 80% [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us)
- **[Program Design Services]**: In‑house team designs coverage, pricing, and risk structure based on the merchant’s failure data and sales channels; handles compliance and launch.

## Market Standing
- **Valuation / Market Cap**: Not disclosed
- **Key Metric**: Platform has powered **$150M+** in warranty revenue for merchants. Serving **2,500+ brands**.
- **Notable Investors / Partners**: Not publicly listed.
- **Growth Signals**: 50+ team members across 8 countries; 100% remote‑first from day one; actively hiring for senior engineering, DevOps, and enterprise sales roles (as of September 2025) [myumbrella.ai/careers](https://www.myumbrella.ai/careers)

## Competitive Advantages
- Founder‑market fit: built by e‑commerce founders who personally experienced the pain points of warranty management.
- Fully white‑labelled, allowing merchants to own the customer experience.
- AI‑driven claims automation that reduces manual handling and improves customer satisfaction.
- Modular pricing and compliance options (SaaS only, managed program, or bespoke captive).

## Strategic Focus
- Scaling the platform to serve larger enterprise retailers and brands (evidenced by the “Enterprise Account Executive” opening).
- Deepening AI capabilities in claims and returns.
- Expanding geographic coverage and omnichannel integrations.

## Why Work Here
- **Remote‑first**: Full remote culture with async practices, team members in 8 countries.
- **Equity & Ownership**: Meaningful equity for all employees; “when the company wins, you win.”
- **Learning Budget**: $2,000/year for courses, conferences, books, certifications.
- **Health & Wellness**: Comprehensive medical, dental, vision; monthly wellness stipend.
- **Flexible PTO**: Trust‑based time off.
- **Team Offsites**: Twice‑a‑year in‑person gatherings in various locations.
- **Engineering Culture**: Ownership end‑to‑end, modern stack (React, Node.js, AWS), opportunities to build core platform features and scale infrastructure.

## Sources
1. [myumbrella.ai/careers](https://www.myumbrella.ai/careers) – Careers page with culture, benefits, and open roles.
2. [myumbrella.ai/about](https://www.myumbrella.ai/about) – Company background and statistics.
3. [myumbrella.ai/about-us](https://www.myumbrella.ai/about-us) – Product details and managed program information.
4. [jobs.gem.com/umbrella-incorporated](https://jobs.gem.com/umbrella-incorporated) – Job listings for the company.

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