---
title: 'Sales Assistant – Client Relations at Tom James Company'
canonical: 'https://feeny.ai/job/sales-assistant-client-relations-tom-james-company-grafton-vzc30zf1y5v4'
type: 'job'
last_seen: '2026-09-12'
---

# Sales Assistant – Client Relations at Tom James Company

- **Company:** Tom James Company
- **Location:** Grafton, MA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/tomjames/3a5ce7c0-cb8e-479d-b27f-fff19ca24849

## Job description

Tom James specializes in custom clothing and personalized wardrobe services for men and women. We are seeking a proactive, relationship-focused Sales Assistant – Client Relations to work directly with a highly successful Sales Professional who ranks among the company’s top 5% in sales worldwide. With a large, established client base and significant potential for continued growth, this role will help drive sales through outreach, appointment setting, and relationship development. A key part of the position will be contacting current, less-active, and prospective clients to set appointments and maintain consistent engagement. The Sales Assistant may also accompany the Sales Professional on client visits to provide support and strengthen those relationships. As a representative of Tom James, the successful candidate should have a polished, professional presence and be comfortable interacting with a wide range of clients. This role is best suited for someone who is independent, self-motivated, organized, and comfortable working with limited day-to-day supervision. The ideal candidate will ask questions, take initiative, follow through consistently, communicate effectively, and manage priorities while the Sales Professional is in the field. This is a full-time, benefits-eligible position of 30+ hours per week, based on site in our Grafton, Massachusetts office. Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

## Responsibilities

Client Outreach & Appointment Setting

- Make daily outbound calls to current, dormant, less-active, and prospective clients

- Reconnect with established clients and help identify opportunities for future appointments

- Schedule appointments and support consistent client follow-up

- Use Tom James' proprietary system to identify clients, create call lists, track outreach, update client information, and enter referrals

- Keep the Sales Professional informed of outreach activity, client responses, opportunities, successes, and challenges

- Take ownership of follow-up and help ensure opportunities do not fall through the cracks

Client Relations

- Communicate professionally and consistently with clients by phone, email, text, LinkedIn, and written correspondence

- Provide follow-up regarding appointments, order status, promotions, and delivery scheduling

- Help maintain regular communication with a broad and established client base

- Build rapport with clients and represent Tom James in a polished, professional manner

Sales & Field Support

- Assist with appointment preparation and post-appointment follow-up

- Accompany the Sales Professional on selected client visits as needed

- Help coordinate client meetings and scheduling

- Pick up and deliver client items as requested

- Represent Tom James professionally when interacting with clients in the field

Office Support

- Deliver garments to and from the tailor

- Complete bank deposits as needed

- Maintain accurate client and activity information

- Assist with other office and sales-support responsibilities as needed

## Qualifications and Attributes

## Qualifications

- Comfortable making outbound calls and initiating conversations with clients

- Strong phone presence and professional communication skills

- Able to work independently, prioritize responsibilities, and follow through without close supervision

- Strong organizational skills and attention to detail

- Comfortable asking questions, seeking clarification, and proactively communicating with the Sales Professional

- Proficient with Microsoft Office, Google Docs/Sheets, and LinkedIn

- Able to quickly learn and use new technology and proprietary computer systems

- Previous experience in sales support, client service, appointment setting, business development, or relationship management preferred

- Valid driver's license required

- Ability to bend and lift up to 30 lbs.

The Person Who Will Thrive in This Role

You may be a strong fit if you are someone who:

- Is naturally proactive rather than waiting to be told what to do

- Enjoys talking with people and building professional relationships

- Is comfortable making a high volume of outbound calls

- Can work independently and stay productive when working on your own

- Knows when to take initiative and when to ask questions

- Is persistent and comfortable following up

- Communicates clearly and keeps others informed

- Can manage multiple priorities and keep details organized

- Takes pride in helping a successful sales professional grow and serve his client base

This is a full-time, benefits-eligible position of 30+ hours per week based in our Grafton, Massachusetts office.

Hourly Pay: $25.00–$27.00, based on relevant experience and qualifications.

## About Tom James Company

## Company Overview
- **One-liner**: Tom James Company designs, manufactures, and delivers custom clothing for men and women through a direct‑sales model, serving busy professionals worldwide.
- **Entity Type**: Private (family‑owned, no public funding rounds)
- **Headquarters**: Franklin, Tennessee, USA
- **Founded**: 1966
- **Founders**: Spencer Hays

## Core Business
- **Primary industry**: Custom apparel manufacturing and direct‑to‑consumer retail (men’s and women’s custom clothing).
- **Target customers**: B2C and B2B – busy professionals, executives, and individuals seeking convenient, personalized wardrobe solutions.
- **Mission / purpose**: “We Build People. People Build the Business.” The company focuses on developing its sales professionals and delivering high‑value custom garments through a relationship‑driven approach.

## Products & Services
- **Custom Suits, Shirts, and Outerwear**: Tailored men’s and women’s garments, including suits, sport coats, dress shirts, jeans, dresses, and outerwear, offered in a wide range of fabrics and styles.
- **Personalized Sales Experience (“We Come To You”)**: Sales representatives visit clients at their home or office for consultations, measurements, and garment hand‑delivery, eliminating the need for a retail store visit.
- **Women’s Line**: Launched in 2020, a full custom clothing collection for women, with more than 40 unique measurements and 75 patterns.
- **Holland & Sherry Interiors**: A luxury interiors division leveraging the company’s fabric‑milling expertise.

## Market Standing
- **Valuation / Market Cap**: Not disclosed (privately held).
- **Key Metric**: Annual Revenue (Gross Sales) – $585 million in 2024 [careers.tomjames.com](https://careers.tomjames.com/about/).
- **Notable Investors / Partners**: Not applicable (no external funding); the company operates with 14 owned manufacturing facilities globally, including mills and factories in the USA, Canada, UK, and Australia [tomjames.com](https://www.tomjames.com/heritage/default.aspx).
- **Growth Signals**: 8.18% annual sales growth in 2024; women’s line up 200% year‑to‑date; per‑person sales up 30% post‑pandemic; new pay plan released in 2021 that increased compensation by 25% across the board [careers.tomjames.com](https://careers.tomjames.com/about/).

## Competitive Advantages
- **Vertical Integration**: Owns the entire supply chain from fabric weaving to garment manufacturing to delivery – 14 manufacturing partners, including historic brands like Oxxford Clothing and Holland & Sherry.
- **Customization at Scale**: Ability to produce a high volume of individually customized garments, a combination competitors find difficult to replicate.
- **Value Proposition**: Offers custom garments at prices comparable to off‑the‑rack items, appealing to a broad customer base.
- **Entrepreneurial Sales Model**: Sales professionals build their own clientele and have uncapped earning potential, with the support of a 50‑year‑old brand and in‑house manufacturing.
- **Principle‑Based Leadership**: Emphasis on long‑term relationships, ethical practices, and investment in employee development rather than short‑term tactics.

## Strategic Focus
- **Expansion of Women’s Line**: Continued growth in the women’s custom clothing category, which has seen strong demand.
- **Sustainability Investments**: Operations include a solar‑powered shirt factory and a biofuel boiler at the textile mill, with a goal of reducing environmental impact.
- **Strengthening Sales Force**: Ongoing training, a new pay plan, and leadership development programs to attract and retain top sales talent.
- **Geographic Reach**: Serving clients across 4 continents with 92 locations; exploring further market penetration in existing territories.

## Why Work Here
- **Culture and Mission**: The company’s mission “We Build People. People Build the Business.” is central – leaders emphasize personal and professional growth over short‑term profits. Managers start as sales professionals and continue selling to stay connected [careers.tomjames.com](https://careers.tomjames.com/investment-in-you/).
- **Remote / Hybrid Policy**: Sales roles are field‑based – representatives work from home and meet clients at their locations. Corporate/leadership roles are based in Franklin, TN.
- **Compensation and Growth**: Uncapped commissions, guaranteed training pay, and a recent 25% compensation increase. Career paths include moving into sales leadership, where most managers have risen from within.
- **Unique Perks**: “Follow Day” – a half‑day ride‑along with a sales leader before hiring to ensure cultural fit. Company‑sponsored leadership training for new managers. Direct‑selling model allows for schedule flexibility and autonomy.
- **Workforce**: ~3,000 employees, with a strong emphasis on internal promotion and tenure.

## Sources
1. [careers.tomjames.com – About page](https://careers.tomjames.com/about/)
2. [careers.tomjames.com – Investment in You page](https://careers.tomjames.com/investment-in-you/)
3. [tomjames.com – Heritage page](https://www.tomjames.com/heritage/default.aspx)
4. [careers.tomjames.com – Main careers site](https://careers.tomjames.com/)
5. [jobs.lever.co/tomjames – Current openings](https://jobs.lever.co/tomjames)

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