--- title: 'Sales Associate, Part-Time at The Metropolitan Opera' canonical: 'https://feeny.ai/job/sales-associate-part-time-the-metropolitan-opera-new-york-dw7mjmajmpp6' type: 'job' last_seen: '2026-09-08' --- # Sales Associate, Part-Time at The Metropolitan Opera - **Company:** The Metropolitan Opera - **Location:** New York, NY - **Compensation:** $17/hr - **Employment:** part-time - **Work type:** onsite - **Posted:** 2026-04-14 - **Last confirmed live:** 2026-09-08 - **Apply:** https://jobs.lever.co/metopera/1778c18b-ea19-4eca-b18c-c8fbe36ad817 ## Job description Sales Associates are responsible for achieving daily sales goals while providing exceptional customer service. Sales Associates assist our guests with gifts and purchases at the Met Opera Shop, online, or via our special order service. They are thoughtful, engaging, knowledgeable and energetic.  In addition, to superior selling and exceptional customer service skills, the Associate is an ambassador for the Metropolitan Opera and as such, creates a lasting and memorable impression of the opera house. Primary Responsibilities - Ability to sell across a variety of product categories - - Understand and execute on up-selling and cross-selling - - Ability to cultivate high-end customers and patrons, creating sales and membership opportunities - Provide excellent, engaging and thoughtful customer service - Maintain a thorough knowledge of Met Shop products and promotions - Stay informed of merchandise campaigns, promotions and store activities - Actively work to maintain visual displays including accurate signs, price tags, and collections - - Restock and replenish the selling floor - - Keep the selling area, registers and stock area clean and well maintained - Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner - Stay current with Met Opera productions - Adhere to all policies and programs contained in the Employee Handbook - - Stay informed of store standards, practices and routines and work accordingly - - Answer phones courteously and promptly - As assigned assist in the training of new sales associates - Communicate effectively with customers and co-workers - Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager) - Perform other retail associate duties as directed including but not limited to: - - Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office - - Data entry on an as-needed basis - - Receiving merchandise - - Prepare orders for shipment - - Performing cycle counts - - Other activities needed to operate the store and web business ## Skills and Qualifications - Excellent selling skills - Strong math skills – with a knowledge of retail math desired - A love of the opera and a strong knowledge of opera composers, performers, works and recordings - Friendly, outgoing, professional personality - Prior experience in retail (music, luxury preferred) - Excellent customer service skills - Excellent communication skills - Excellent written skills Physical Demands - Selling floor work environment. - Ability to work flexible hours. - Ability to lift up to 50 lbs. The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws. ## About The Metropolitan Opera ## Company Overview - **One-liner**: The Metropolitan Opera is the largest classical music organization in North America, presenting world-class opera performances at the Lincoln Center in New York City and broadcasting them globally via HD cinema transmissions, radio, and digital streams. - **Entity Type**: Private (Nonprofit; founded in 1883) - **Headquarters**: New York, NY, United States - **Founded**: 1883 - **Founders**: A group of wealthy businessmen who built the first opera house on Broadway and 39th Street; the company’s current leadership includes General Manager Peter Gelb (since 2006) and Music Director Yannick Nézet‑Séguin (since20 18) ## Core Business - **Primary industr/ies**: Performing arts / Opera production & presentation; media & broadcasting (Live in HD, radio, streaming) - **Target customers**: B2C – opera enthusiasts, theater‑goers, cultural tourists, and cinema audiences worldwide; B2B – corporate sponsors, donors, and foundation partners - **Mission/purpose statement**: To be a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world, while broadening its reach through innovative broadcasts and educational programs. ## Products & Services - **[Main Stage Performances]**: Full‑scale opera productions at the Metropolitan Opera House at Lincoln Center (Sept–May season) – mix of classic repertoire and new commissions. - **[Live in HD]**: High‑definition live performance transmissions to movie theaters in over 70 countries – a flagship digital product initiated in 2006. - **[Met Opera on Demand / Streaming]**: Digital library of recorded performances available via paid subscription. - **[Saturday Matinee Radio Broadcasts]**: Weekly live radio broadcasts – a tradition since 1931, reaching millions of listeners. - **[Education & Public Programming]**: School matinees, student dress rehearsals, the Eric and Dominique Laffont Competition, and the Lindemann Young Artist Development Program. - **[Met Opera Shop]**: Retail merchandise and licensed content. ## Market Standing - **Valuation/Market Cap**: Not publicly available (nonprofit) - **Key Metric**: Annual revenue of **$134.4M** (according to LinkedIn data); total funding of **$1M** (likely grants/sponsorships) - **Notable Investors/Partners**: Bank of America (presenting sponsor of the internship and fellows program); major corporate donors and foundations (e.g., Lincoln Center Theater, Maria Manetti Shrem, etc.) - **Growth Signals**: +1.2% headcount growth (693 employees, +15 YoY); continued expansion of the Live in HD and streaming services; renewed focus on commissioning works by living composers (e.g., Terence Blanchard’s *Fire Shut Up in My Bones* , the first opera by a Black composer at the Met); global audience reach across 13+ countries. ## Competitive Advantages - **Brand & History**: 140+ year legacy as the premier opera house in the United States; unmatched reputation for artistic excellence. - **Global Distribution**: The Live in HD and radio network create a massive worldwide subscriber base that no other opera company matches. - **World‑Class Talent Pipeline**: Lindemann Young Artist Program and Laffont Competition source and develop the next generation of opera stars. - **Institutional Resources**: Lincoln Center facilities and a dedicated orchestra, chorus, and technical staff allow for production scale unmatched in North America. ## Strategic Focus - **Repertoire Expansion**: Increasing the number of new productions and commissioning contemporary works to attract younger and more diverse audiences. - **Digital Innovation**: Growing the streaming and on‑demand library, improving the live‑broadcast experience, and developing digital education tools. - **Diversity & Inclusion**: Actively working to present more works by underrepresented composers and to diversify the workforce through internships/fellowships with partners like Bank of America. - **Financial Sustainability**: Balancing high‑production costs with earned revenue (tickets, broadcasts, shop) and philanthropic support. ## Why Work Here - **Mission‑Driven Environment**: Employees contribute to a globally revered cultural institution dedicated to artistic excellence. - **Career Development**: Paid internships/fellowships (Bank of America program) with mentoring from top professionals in arts management, production, technology, and marketing. - **Workplace Culture**: Reviews on LinkedIn rate culture 3.4/5, compensation 3.4, career 3.4 (121 reviews); work‑life balance scored lower at 2.1 (typical for live‑performance environments with irregular hours). - **Location**: Based at Lincoln Center in New York City – access to world‑class arts and cultural amenities. - **Notable Perks**: Exposure to top opera artists, free or discounted tickets (likely), and the chance to work alongside specialists in technology, media, and stagecraft. ## Sources 1. [LinkedIn Company Profile](https://linkedin.com/company/metropolitan-opera) 2. [Met Operra – Our Story](https://www.metopera.org/about/the-met/) 3. [Bank of America Internship and Fellows Program](https://www.metopera.org/about/internships) 4. [Met Operra Administration Page](https://www.metopera.org/About/Who-We-Are/Administration/) 5. 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