---
title: 'Sales & Business Administration Coordinator at Dijital Team'
canonical: 'https://feeny.ai/job/sales-business-administration-coordinator-dijital-team-colombo-yztwdrxq253n'
type: 'job'
last_seen: '2026-09-19'
---

# Sales & Business Administration Coordinator at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-14
- **Last confirmed live:** 2026-09-19
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/279fad38-44d4-4c10-b06a-197056905382

## Job description

## About the Role

We are seeking a highly organised and detail-oriented Sales & Business Administration Coordinator to become a key operational link across sales, customer administration, contracts, licensing, CRM, and business operations. This hands-on role is ideal for someone who enjoys working with systems, maintaining data accuracy, coordinating multiple priorities, and ensuring tasks are followed through to completion. You will support quotation and contract administration, customer account enquiries, vendor licence reconciliation, CRM administration, reporting, documentation, and process improvement.

## About the Client

You will be working with a technology services organisation that supports customers through a combination of technology solutions, managed services, licensing, and business applications. The organisation values reliable customer service, operational accuracy, collaboration, continuous improvement, and strong ownership. You will join a team where effective administration plays an important role in keeping sales, technical, customer, and operational functions aligned. Ideal Profile Sales & Business Administration Strong background in sales support, business administration, operations coordination, contracts, or customer account management. Experience supporting quotations, renewals, contracts, customer records, and commercial administration. Strong attention to detail when working with pricing, contracts, licensing, SKUs, reports, and customer information. Ability to manage competing priorities while maintaining accuracy and consistent follow-through. Systems & Technology Intermediate experience with Kaseya Quote Manager (KQM). Intermediate to advanced experience with Autotask Contract Manager. Experience with CRM platforms and maintaining accurate customer data. Intermediate proficiency across Microsoft 365, including Excel, Outlook, Teams, SharePoint, Planner, OneNote, Loop, Copilot, and Clipchamp. Working experience with SoftwareOne, Rhipe, or equivalent Microsoft licensing portals. Familiarity with IT documentation and password management platforms such as IT Glue or Keeper. Experience with vendor reporting tools and data reconciliation. Customer & Commercial Skills Excellent written and verbal English communication skills. Strong customer service skills with the ability to communicate professionally with customers, vendors, and internal teams. Commercial awareness and confidence in handling customer account, licensing, billing, and contract enquiries. Ability to escalate technical matters appropriately while retaining ownership of customer communication and follow-up. Process Improvement & Personal Attributes Strong organisational and prioritisation skills. Proactive, self-directed, and comfortable taking ownership of tasks. Strong analytical and problem-solving abilities with a practical approach to resolving discrepancies. Ability to document processes and deliver internal knowledge-sharing or training sessions. Strong security awareness when handling customer and business information. Positive learning mindset with a willingness to develop new systems and process capabilities. Collaborative, reliable, and confident in raising concerns or identifying areas for improvement.

## Responsibilities

Sales & Quote Administration Prepare, review, amend, and issue customer quotations using Kaseya Quote Manager. Support quote amendments, renewals, pricing requests, and related sales administration. Work with sales and technical teams to improve quotation processes and resolve pricing or product-related queries. Liaise with vendors and distributors to obtain accurate pricing, licensing, and product information. Contract & Customer Account Administration Maintain accurate customer contracts within Autotask and associated business systems. Coordinate contract creation, amendments, renewals, and ongoing lifecycle administration. Respond to customer account enquiries relating to contracts, licensing, billing administration, and account records. Escalate technical matters to the appropriate teams while maintaining ownership of communication and follow-through. Licence & SKU Reconciliation Run licence and usage reports from SoftwareOne, Rhipe, or equivalent vendor portals. Reconcile vendor SKUs and licence quantities against Autotask contracts and internal records. Investigate discrepancies, identify root causes, and coordinate corrections. Clean, validate, and prepare vendor report data for relevant business systems and billing processes. CRM & Marketing Administration Maintain accurate, complete, and consistent CRM records and customer information. Support customer lists, segmentation, campaign administration, and routine marketing reporting. Provide Level 1 and Level 2 administrative support for marketing activities. Assist with workflows and integrations within the role's application scope, including KQM, Autotask, and CRM platforms. Documentation, Reporting & Knowledge Sharing Create, review, and maintain clear process documentation, workflow guides, and internal resources. Use approved tools to create practical internal guides and ensure content is reviewed for accuracy before publication. Run, validate, clean, and prepare reports from vendors and business applications. Conduct internal training sessions within areas of expertise and share knowledge across the team. Process Improvement & General Administration Research operational issues, investigate discrepancies, and recommend practical solutions. Identify recurring issues and recommend improvements to workflows, systems, and administrative processes. Assist with approved workflow and integration improvements. Provide broader business administration support and, where appropriate, assist with service desk coordination, ticket management, or dispatch activities. Maintain accurate records and ensure tasks are followed through to clear and documented outcomes.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

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