--- title: 'Sales Correspondent I at LI-COR' canonical: 'https://feeny.ai/job/sales-correspondent-i-li-cor-lincoln-pmpwvfp2kchm' type: 'job' last_seen: '2026-09-12' --- # Sales Correspondent I at LI-COR - **Company:** LI-COR - **Location:** Lincoln - **Posted:** 2026-08-31 - **Last confirmed live:** 2026-09-12 - **Apply:** https://job-boards.greenhouse.io/licor/jobs/8167711 ## Job description Primary Work Location Lincoln, NE ## Overview Process sales orders, prepare shipping documents, generate and print order confirmations or pick lists, send invoices to customers (via mail or email); handle incoming customer calls to place orders, check order status and/or pricing and availability of product; maintain sales order files; maintain customer contact information; provide assistance to Sales and Marketing personnel. Professional Qualifications Education - High School diploma a minimum, associate degree preferred. ## Experience - Minimum one (1) year of experience in office environment. - Experience with Personal Computers (example: word processing and spreadsheets) - Ability to effectively use office equipment (copier/calculator/fax machine/multi-extension telephone). - Some experience with order processing preferred. General - Excellent communication skills in English (verbal/written) and interpersonal skills. - Ability to manage multiple detailed projects accurately. - Ability to make arithmetic calculations accurately and routinely. - Self-starter, motivated, able to work without supervision. - Enjoys and works well with other people. - Accuracy and attention to detail. - Dependable, positive attitude, and good attendance Position Responsibilities ## SPECIFIC: - Order Processing for domestic and international customers: Process orders through purchase orders, credit cards, or wire transfer by phone/fax/email, or web. Handle all processes from initial order entry through final invoicing.  This includes customer address verification, order consistency with quotations, price accuracy and availability, and other documents required, before document distribution to the Shipping Department.  After shipment; process invoices, and send to the customer through email or mail.  Scan all documents and maintain after sale records. - Shipping Documents for domestic and international customers: Prepare documents in compliance with all regulations and coordinate with carriers, customers, forwarders, distributors, and Shipping Department. - Communication with domestic and international customers: Handle incoming calls, emails, web orders, and any other customer concerns, related to their order, shipment or invoice. - Database Management: Enter into databases such as Salesforce and the Company ERP System, the appropriate information with all pertinent order and quotation information, which includes Account, Contact, Asset, and Case information. - Customer Contact Files: Maintain current address files in ERP by updating information or creating new customer contact files. - Confidentiality: Discretion must be used with inside LI-COR information and with customer information, e.g., credit cards. - Serial Number Entry for domestic and international customers: Ability to enter serial number records before or after the sale in Salesforce database.  In addition, enter the purchase, shipping, and extended warranty end-dates as needed. - Loaner/Demo Equipment: Able to prepare packing lists and associated forms for shipment of equipment used at trade shows and demonstrations for ENV only.  Maintain an accurate record of the status of equipment.  Manage carnets; i.e. order new, turn in when expired.  Use Salesforce to coordinate equipment.  Add or remove LI-COR inventory items as needed. - Teamwork: Assist other Sales Correspondents with tasks & duties including backup when they are out on leave, in meetings, at training, or otherwise unavailable.  Share receptionist responsibilities when needed. SERVICE & REPAIRS (may or may not be asked to perform these tasks) - Repair Order Processing: Able to support the process of servicing and/or repairs from receipt, through the technical service/repair, to providing cost estimates to the customer.  This will include checking the warranty information, details of the Service Information Form, date requests, and cost accuracy before entry and distribution of final paperwork to appropriate departments.  Complete necessary paperwork to return ship service/repair orders.  Create invoices and collect payments through purchase orders, credit cards, or wire transfers.  Keep current status report for technicians.  Send acknowledgements and shipping details to customers and distributors as requested.  Maintain all pertinent records by scanning documents. - Quotations:  Prepare requested quotations and/or proforma invoices including estimation of freight and insurance costs (if required).  Complete proper requester’s forms using the appropriate software. - Shipping Documents: Prepare documents in compliance with all regulations and coordinate with carriers, forwarders, distributors, customers, and our shipping/receiving department. Participate in seminars and workshops as needed to stay informed of current shipping and export documentation compliance rules and regulations. - Communication:  Handle customers’ incoming requests for instrument service and/or repair.  Create and communicate RMA numbers using Salesforce.  For all other support and/or service/repair requests, forward communication to the Technical Support Department.  Customer requests may be received through calls, emails, faxes, etc. to request RMAs, prepare requests for quotations, inquire on status of service/repairs, and inquire on shipping status. - Customer Contact Files: Maintain current address files by updating information or creating new customer contact files. - Database Management:  Enter into databases such as Salesforce and the ERP System the appropriate information, with all pertinent service/repair and quotation information, which includes account, contact, asset, and case information.  Record technical ‘fail codes’ for instruments returned to LI-COR. - Serial Number Entry: Enter Serial Numbers for all instruments (unless already in the system), except for accessories, into Salesforce database as Assets.  In addition, enter the Case Reason for the return of the instrumentation. - Loaner/Demo Equipment:  Able to prepare packing lists and associated forms for shipment of equipment used at trade shows and demonstrations.  Maintain an accurate record of the status of equipment.  Use Salesforce to coordinate equipment.  Manage carnets; i.e. order new, turn in when expired.  Add or remove LI-COR inventory as needed. - Teamwork:  Assist other Sales Correspondents with tasks & duties during high volume periods.  Be able to handle requests and cover the tasks & duties of other Sales Correspondents when they are out on leave, in meetings, at training, or otherwise unavailable. Share receptionist responsibilities when needed. ## About LI-COR ## Company Overview - **One-liner**: LI-COR designs, manufactures, and markets high‑quality instrument systems for plant research, gas analysis, drug discovery, and environmental monitoring. - **Entity Type**: Private (acquired by Battery Ventures in 2021) - **Headquarters**: Lincoln, Nebraska, United States - **Founded**: 1971 - **Founders**: Bill and Elaine Biggs ## Core Business - **Primary industries**: Environmental monitoring, biotechnology, life sciences, drug discovery, and climate research. - **Target customers**: Researchers, universities, government agencies (e.g., USDA), agricultural enterprises, and environmental consultants (B2B, academic, and government). - **Mission statement**: “Impacting lives through science” – providing high‑quality measurement solutions to help solve global challenges in food security, water management, energy reliability, and climate change mitigation. ## Products & Services - **Environmental Monitoring Instruments** – Hardware and software for measuring CO₂, CH₄, N₂O, NH₃, soil health, water quality, and microclimate. Includes gas analyzers, soil flux systems, and weather stations. - **HOBO Data Loggers (via Onset acquisition)** – Remote monitoring solutions for temperature, humidity, and other environmental parameters. Integrated with LI‑COR Cloud® for data management. - **Biotechnology Products** – Instruments and reagents for drug discovery, protein research, and small animal imaging (e.g., Odyssey® imaging systems, near‑infrared fluorescent dyes). - **Managed Services & Consulting** – Turnkey environmental monitoring projects, from sensor deployment to data analysis and reporting. ## Market Standing - **Valuation / Market Cap**: Not publicly disclosed (private company). - **Key Metric**: Annual revenue estimated at **$25M–$50M** (LinkedIn data); **330+ employees** globally (company‑stated). - **Notable Investors / Partners**: Owned by **Battery Ventures** (global tech‑focused investment firm). Recent acquisitions include **Onset Computer Corporation** (2024, maker of HOBO loggers) and **Anemoment** (2022, ultrasonic anemometers). - **Growth Signals**: Active in **150+ countries**, instruments used in **73,000+ research publications**, **1,208 universities** as customers. Expanded into cloud‑based monitoring (LI‑COR Cloud). Opened subsidiaries in Germany, UK, and China. ## Competitive Advantages - **50+ years of domain expertise** – Trusted brand in environmental and life‑science research. - **End‑to‑end solutions** – Hardware, software, cloud, and consulting under one roof. - **Global footprint** – Instruments deployed on all seven continents and in space. - **Strong IP and regulatory compliance** – ISO 9001:2015 certified; frequent award winner (R&D 100, Governor’s Bioscience Award, etc.). - **Acquisition strategy** – Integrates complementary technologies (HOBO loggers, anemometers) to broaden the product portfolio. ## Strategic Focus - **Environmental monitoring as a service** – Growing the cloud‑based data platform and managed services to help customers make data‑driven decisions. - **Climate and agriculture applications** – Emphasizing solutions for greenhouse gas quantification, soil health, and precision agriculture. - **Continued R&D** – Developing next‑generation sensors and analytical tools for both environmental and biotechnology markets. - **Geographic expansion** – Strengthening presence in Europe and Asia via subsidiaries and channel partners. ## Why Work Here - **Culture**: Strengths‑based approach; new voices are valued regardless of seniority. Celebrated for high employee engagement (Quantum Workplace Employee Voice Award). - **Benefits**: 401(k) with one‑to‑one match up to 7%; medical/dental/vision insurance; tuition assistance; on‑site wellness programs; paid holidays, vacation, and parental leave. - **Work Environment**: On‑site roles at Lincoln, NE (headquarters) and Bourne, MA; also offices in Bad Homburg (Germany) and Cambridge (UK). Hybrid/remote policy not explicitly stated, but most roles appear to be location‑based. - **Perks**: Free snacks/fruit, monthly wellness breakfasts, Pi Day celebrations, food trucks, and community volunteer programs. - **Community**: Lincoln is part of the “Silicon Prairie” with a vibrant tech scene, excellent schools, and outdoor recreation. ## Sources 1. [licor.com/careers](https://www.licor.com/careers) 2. [licor.com](https://www.licor.com/) 3. [licor.com/corp/history](https://www.licor.com/corp/history) 4. [linkedin.com/company/li-cor](https://www.linkedin.com/company/li-cor) 5. 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