---
title: 'Sales & Customer Care Representative at Aro Homes'
canonical: 'https://feeny.ai/job/sales-customer-care-representative-aro-homes-mountain-view-86eqj68hvate'
type: 'job'
last_seen: '2026-09-15'
---

# Sales & Customer Care Representative at Aro Homes

- **Company:** Aro Homes
- **Location:** Mountain View, CA
- **Compensation:** $80k–$100k
- **Employment:** full-time
- **Posted:** 2026-09-08
- **Last confirmed live:** 2026-09-15
- **Apply:** https://jobs.ashbyhq.com/aro.homes/f5af15a3-8f7b-4d90-95a6-9ab016546851

## Job description

## Who we are

Aro Homes is a thriving, purpose-driven company on a mission to redefine residential construction. We were founded to create beautifully designed, precision-engineered homes that are livable and durable, built multiple times faster than traditional construction, and with a positive impact on the environment. We're a diverse and experienced team of designers, builders, engineers, product developers, and businesspeople united by a shared commitment to our mission. We've proven there is a massive opportunity to reduce waste and improve sustainability while dramatically shortening build timelines, using a repeatable, multi-disciplinary, product-driven approach that's unique in the industry. We're backed by world-class investors who care about transforming industries for the better, including Eric Schmidt's Innovation Endeavors. If you're driven to leave a lasting, positive impact on the world and want to join a strong culture of intelligent, passionate people, let's start a conversation.

## What you will be responsible for

Aro Homes is seeking a Sales & Customer Care Representative to support transaction coordination and customer experience across the Bay Area, with a focus on the South Bay Area. This role serves as a key point of contact throughout the buy-side and sell-side transaction process — managing disclosures, timelines, and loan documentation — while also owning the customer relationship from initial inquiry through post-closing engagement. You'll be the friendly, organized presence homeowners and neighbors rely on, and a coordinating force between development, sales, and site teams. Candidates must be local to the San Francisco Bay Area; this is a hybrid, in-office role. The ideal candidate is personable, highly organized, and detail-oriented, with a genuine passion for delivering a great customer experience in real estate. You'll report directly to the Director of Sales and collaborate closely with the Acquisitions, Real Estate, and Permitting teams to ensure smooth transactions and strong relationships with homeowners, neighbors, and the broader community.

## What you'll do

This role is roughly split between sales/transaction support and acquisitions support:

- Coordinate buy-side and sell-side transactions from contract to close
- Manage disclosure review and timeline checklists
- Process loan documentation and maintain ongoing communication with lenders
- Serve as a professional, responsive point of contact via the Aro Homes alias
- Collaborate cross-functionally with internal teams on deposits, closings, and related milestones
- Monitor and respond to inbound website inquiries
- Manage neighbor relations for active and upcoming sites
- Coordinate activities spanning development, site work, and sales
- Oversee social media posts and account management
- Support in-person sales and acquisitions events, including prep and community engagement
- Lead homeowner engagement post-closing, including post-sale walkthroughs and ongoing communication

What do you bring

- Strong file and document management
- Highly organized with excellent attention to detail
- Able to juggle multiple priorities in a fast-paced environment
- Tactical, solutions-oriented mindset
- Friendly, enthusiastic, and customer-focused
- Marketing experience a plus

## Qualifications

- Support or transactional real estate experience
- 2–5 years of experience in real estate acquisitions, business development, land development, brokerage, planning, or a related field
- Demonstrated experience in customer support and transaction management, ideally within real estate, escrow, or a related client-facing environment
- Strong understanding of residential real estate markets and development fundamentals
- Excellent interpersonal, networking, and relationship-building skills
- Strong analytical and research capabilities, with the ability to synthesize complex information into actionable recommendations
- Self-starter with a proactive approach to problem-solving and opportunity identification
- Exceptional verbal and written communication skills
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Proficiency in Microsoft Office, Google Workspace, and CRM platforms
- Ability to travel throughout the Bay Area for meetings, site visits, and networking events
- Real estate license a plus

## Preferred Qualifications

- Experience working for a residential homebuilder, real estate developer, brokerage, or land acquisition team
- Existing network of realtor, broker, or development industry relationships
- Experience with market research, GIS tools, or real estate data platforms

## What we offer

- The opportunity to join an outstanding startup team and grow a company from the ground up
- Competitive salary package
- Medical, dental, and vision benefits
- Equity in the company

At Aro Homes, we are focused on building a diverse and inclusive workforce. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

## About Aro Homes

## Company Overview
- **One-liner**: Aro Homes designs and builds precision-engineered, net-zero single-family homes for established neighborhoods using a product-driven, tech-enabled approach.
- **Entity Type**: Private (Series A - $21M funding)
- **Headquarters**: Mountain View, California, USA
- **Founded**: 2022
- **Founders**: Not publicly available (key leaders include CEO Simon Boag, President Carl Gish, and executives from engineering, manufacturing, and real estate)

## Core Business
- **Primary industry/industries**: Residential homebuilding, sustainable construction, proptech
- **Target customers**: B2C (homeowners looking to build on their land or buy in infill neighborhoods); also works with developers and municipalities
- **Mission or purpose statement**: "Deliver beautiful, amazing-to-live-in homes that accelerate our progress toward a carbon-neutral future."

## Products & Services
- **Aro Home**: A net-zero, carbon-negative single-family home designed by world-renowned architects Olson Kundig. Precision-engineered using 3D modeling, premium materials (standing seam metal roof, aluminum windows, high-performance HVAC), and smart energy technology. Homes are 50% more energy-efficient and save 11.2 tons of CO₂ yearly. Available as a build-on-your-land product or in new infill communities.

## Market Standing
- **Valuation/Market Cap**: Not disclosed
- **Key Metric**: Total Funding of $21M (Series A, November 2022)
- **Notable Investors/Partners**: Innovation Endeavors (led Series A, Eric Schmidt’s fund); Olson Kundig (architectural partner); other leading investors (not publicly named)
- **Growth Signals**: Headcount grew from ~50 (late 2023) to 140+ employees (mid-2026); expanding from Bay Area into Sacramento region; received 2024 Design Awards Merit for a Mountain View project; actively hiring across engineering, field construction, and manufacturing roles

## Competitive Advantages
- **Product-driven factory-built process** that goes beyond traditional stick-built homes: 4x more precision build quality, reduced waste, faster timelines.
- **Net-zero or carbon-negative performance** – every home produces more energy than it consumes, with low embodied carbon materials.
- **World-class design** – homes are designed by Olson Kundig, one of the most respected architecture firms globally, providing an aesthetic and livability edge.
- **Vertical integration** – Aro owns the entire process from design, engineering, manufacturing, permitting, site work, to installation, eliminating coordination headaches.

## Strategic Focus
- Scale the repeatable home designs across multiple markets (starting in California, expanding to other states)
- Continue to refine manufacturing processes and supply chain to drive down costs and improve build speed
- Grow the team across engineering, manufacturing, construction management, and real estate development
- Maintain carbon-negative status and push the industry toward sustainable practices

## Why Work Here
- **Culture**: Mission-driven team of passionate experts in engineering, construction, design, product management, and manufacturing. Emphasis on "doing good" for the planet while solving hard problems.
- **Work model**: Hybrid workspace (some roles remote-friendly, field roles on-site at Mountain View or Sacramento offices). Flexible working hours.
- **Benefits**: Competitive compensation, medical/dental/vision insurance, equity ownership, training & development, and health & wellness benefits.
- **Engineering culture**: Engineers work on product launches, process improvements, and advanced manufacturing. Roles include Process Engineer, Product Technical Architect, and Architecture Project Manager. The team values precision and innovation.
- **Growth trajectory**: Rapidly scaling company with 140+ employees and active hiring across multiple functions – offers opportunity to shape processes and culture.

## Sources
1. [Aro Homes About Us](https://www.aro.homes/about-us)
2. [Aro Homes Careers Page](https://aro.homes/careers/)
3. [Aro Homes Main Website](https://www.aro.homes/)
4. [Built In Aro Homes Profile](https://builtin.com/company/aro-homes)
5. [LinkedIn Aro Homes Company Page](https://www.linkedin.com/company/aro-homes)
6. [Ashby Jobs Page](https://jobs.ashbyhq.com/aro.homes)

## Other roles at Aro Homes

- [Procurement Specialist](https://feeny.ai/job/procurement-specialist-aro-homes-sacramento-6vnxq9y4btjk) — Sacramento, CA
- [Product Launch Process Engineer - Site](https://feeny.ai/job/product-launch-process-engineer-site-aro-homes-mountain-view-0e6xrvdf34kw) — Mountain View, CA
- [Product Launch Process Engineer - Manufacturing](https://feeny.ai/job/product-launch-process-engineer-manufacturing-aro-homes-sacramento-6pvdv5xe7hgs) — Sacramento, CA
- [Director of Finance](https://feeny.ai/job/director-of-finance-aro-homes-mountain-view-ngagkz04zc9h) — Mountain View, CA
- [MEPF Engineer](https://feeny.ai/job/mepf-engineer-aro-homes-mountain-view-aqcad4r109hv) — Mountain View, CA
- [Procurement Specialist - Field & Subcontractor Operations](https://feeny.ai/job/procurement-specialist-field-subcontractor-operations-aro-homes-mountain-view-9x56pqakjhwa) — Mountain View, CA
- [Business Development Representative](https://feeny.ai/job/business-development-representative-aro-homes-mountain-view-fmhngqvmzzpe) — Mountain View, CA
- [Development Manager](https://feeny.ai/job/development-manager-aro-homes-mountain-view-j13xr9c1kb0m) — Mountain View, CA
- [Project Scheduler - Controller](https://feeny.ai/job/project-scheduler-controller-aro-homes-mountain-view-025wqkszaqxt) — Mountain View, CA
- [Professional Land Surveyor](https://feeny.ai/job/professional-land-surveyor-aro-homes-mountain-view-71a22qqstz9b) — Mountain View, CA