---
title: 'Sales & Customer Support Specialist EMEA (m/w/d) at Zello'
canonical: 'https://feeny.ai/job/sales-customer-support-specialist-emea-m-w-d-zello-munich-f5pg5p800q04'
type: 'job'
last_seen: '2026-11-05'
---

# Sales & Customer Support Specialist EMEA (m/w/d) at Zello

- **Company:** Zello
- **Location:** Munich, Germany
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-10-19
- **Last confirmed live:** 2026-11-05
- **Apply:** https://jobs.ashbyhq.com/zello/3bc48566-15cc-4919-af31-f089ab7d0c01

## Job description

IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.

## About Zello

Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders. And this is where you come in. Zello keeps frontline teams connected with instant push-to-talk voice. Our customer base across Europe, the Middle East, Africa, and Asia-Pacific is growing faster than separate sales and support queues can keep up with. This role owns the inbound experience for those customers end to end, from the first pricing question to the first support ticket, so new customers buy faster and stay longer. You'll be based in Munich, report to our Sales Leader EMEA, and work closely with our Account Executives, Support, and Customer Success teams. After a successful first year, you will

- Have owned inbound EMEA and APAC leads end to end, responding to every new inquiry within one business day and converting at least 20% of qualified leads into paying customers.
- Have closed a steady monthly run-rate of new SMB deals and plan upgrades, with every opportunity tracked accurately in HubSpot.
- Have resolved at least 80% of support tickets on first contact, with customer satisfaction at or above team target.
- Have built a library of macros, setup guides, and FAQ answers that measurably reduced repeat tickets on the most common topics.
- Have handed off at least 10 qualified expansion opportunities to Account Executives, becoming a reliable source of enterprise pipeline.

## What you'll do

- Respond to inbound inquiries, demo requests, and trial sign-ups from across EMEA and APAC, qualify them, and close SMB deals and plan upgrades.
- Run demos and onboarding calls in English, showing frontline teams how Zello fits the way they already work.
- Work the support queue in HubSpot: troubleshoot account, channel, and device issues across Android, iOS, rugged handsets, and PTT accessories.
- Escalate what you can't solve to Tier 2 and Engineering with clean reproduction steps, and close the loop with the customer.
- Keep HubSpot accurate, with every contact, deal, and ticket logged and a clear next step.
- Spot customers outgrowing self-serve and hand them to Account Executives with the context they need to win.
- Turn recurring questions into help content and macros, and feed customer feedback back to Product.

## Who you are

- You've spent 2+ years in a role that combined selling and supporting customers, such as inside sales, SaaS support, or customer success, and can point to deals you closed and customers you kept.
- You speak and write fluent English. Another language is a plus.
- You're based in Munich, or ready to be.
- You troubleshoot hands-on: you're comfortable setting up Android and iOS devices, two-way radios or rugged handsets, and working through Wi-Fi, LTE, or Bluetooth issues until it works.
- You've worked in HubSpot or a comparable CRM and ticketing tool, and you keep your records clean without being chased.
- You explain technical things in plain language to people who aren't technical, like a warehouse supervisor or a dispatcher mid-shift.
- You follow through: when you tell a customer you'll get back to them, you do, and they remember it.
- You raise problems early and share what you learn, so the next ticket or deal goes faster for the whole team.

This Role Is Not

- A pure support role measured only on ticket volume. Sales outcomes are half the job.
- An enterprise Account Executive role. Large, multi-stakeholder deals go to the AE team.
- A Tier 3 engineering role. You diagnose and escalate; you don't fix code.
- A people management role.

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, flexible schedules and time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company without a ping-pong table and free snacks in our break room. Join us! Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All Zello personnel are required to comply with defined security, privacy, and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

## About Zello

## Company Overview
- **One-liner**: Zello provides a push-to-talk walkie-talkie app for frontline workers, augmented with AI-powered transcription, translation, and operational insights.
- **Entity Type**: Private (self-funded and profitable)
- **Headquarters**: Austin, Texas, USA
- **Founded**: 2011
- **Founders**: Alex Gavrilov (CEO)

## Core Business
- **Primary industry**: Communication technology / Frontline operations software
- **Target customers**: B2B – enterprises with deskless workers in transportation, retail, construction, hospitality, healthcare, and first responder organizations
- **Mission**: “We give voice to everyday heroes” – to lift up the voices of the frontline and bring them the same level of technical investment as desk workers

## Products & Services
- **[Zello App](https://zello.com/)**: Mobile and desktop push-to-talk walkie-talkie app with 99.99% uptime, supporting iOS, Android, Windows, and Mac. Offers unlimited range over Wi-Fi/cellular and on-premise deployment via Zello Enterprise Server.
- **[Zello AI](https://zello.com/)**: AI assistant “Ella” that answers questions using company knowledge; live voice translation to break language barriers; conversation replay, transcription, and offline message recovery.
- **[Zello Mobile SDK](https://zello.com/)**: Embed push-to-talk natively into third-party apps (iOS, Android, React Native).
- **[Radio Gateways](https://zello.com/)**: Bridge LMR (land mobile radio) networks with Zello for seamless cross-platform communication.

## Market Standing
- **Valuation/Market Cap**: Not disclosed (self-funded, no external funding rounds reported)
- **Key Metric**: 5 million monthly active users, 10 billion messages per month (source: [zello.com](https://zello.com/)); conflicting report from Built In cites 8 billion messages and 170 million total users ([builtin.com](https://builtin.com/company/zello))
- **Notable Investors/Partners**: None publicly listed; self-funded and profitable
- **Growth Signals**: Rapid hiring across engineering, AI, sales, and customer success; expanding AI capabilities (live translation, AI assistant); over 3,000 emergency organizations use Zello free for first responders

## Competitive Advantages
- **99.99% uptime** – highly reliable for mission-critical frontline communication
- **Only frontline AI powered by real conversations** – Zello AI listens to actual push-to-talk traffic and transforms it into operational intelligence
- **Enterprise readiness** – on-premise deployment option, radio gateway integration, and IT-friendly management tools
- **Large installed base** – millions of active users across industries creates network effects and deep integration into workflows

## Strategic Focus
- **AI-first innovation** – building AI assistant “Ella,” live translation, and transcription to turn voice chatter into actionable insights
- **Deepening frontline integration** – SDK and radio gateways to embed Zello into existing ecosystems
- **Scaling enterprise sales** – hiring Director of Global Partner & Channel Strategy, Enterprise Account Executives, and Director of Customer Success

## Why Work Here
- **Self-funded and profitable** – described as a “build-up” rather than a startup, offering stability with growth potential and stock options
- **Hybrid workplace** – Austin employees work in-office Tuesdays, Wednesdays, and Thursdays; remote flexibility on other days
- **Generous benefits** – 100% paid medical, vision, and dental; 4% 401k matching; $2,000 annual professional development allowance; open PTO; paid sabbatical after 5 years; generous parental leave
- **Engineering culture** – yearly hackathon at an incredible destination; small team (80 total employees, 36 in product+tech) with a focus on impact, excellence, teamwork, transparency, and caring
- **Growth opportunities** – roles in applied AI, back end, site reliability, and design; the company is actively scaling and investing in new technology

## Sources
1. [zello.com/careers](https://zello.com/careers/)
2. [zello.com/about-us](https://zello.com/about-us/)
3. [zello.com](https://zello.com/)
4. [builtin.com/company/zello](https://builtin.com/company/zello)
5. [builtin.com/company/zello/faq/workplace-perception](https://builtin.com/company/zello/faq/workplace-perception)

## Other roles at Zello

- [Senior People Operations Specialist](https://feeny.ai/job/senior-people-operations-specialist-zello-austin-0we5heh8r466) — Austin, TX
- [Social Media & Content Strategist](https://feeny.ai/job/social-media-content-strategist-zello-austin-3m30wyaj3p79) — Austin, TX
- [Senior Product Manager](https://feeny.ai/job/senior-product-manager-zello-austin-wh61apka8v7y) — Austin, TX
- [Enterprise Account Executive - EMEA](https://feeny.ai/job/enterprise-account-executive-emea-zello-munich-vbc2g6r9brxq) — Munich, Germany
- [Security Engineer- Application & Cloud](https://feeny.ai/job/security-engineer-application-cloud-zello-austin-3sdbts8s41v0) — Austin, TX
- [RevOps Systems Analyst](https://feeny.ai/job/revops-systems-analyst-zello-austin-rwhp32swmtc1) — Austin, TX
- [Senior Software Engineer, AI Systems](https://feeny.ai/job/senior-software-engineer-ai-systems-zello-austin-ba3kfnn74x2m) — Austin, TX
- [Enterprise Account Executive](https://feeny.ai/job/enterprise-account-executive-zello-austin-3g2dcjr60m9y) — Austin, TX