---
title: 'Sales Development Representative at Assembled'
canonical: 'https://feeny.ai/job/sales-development-representative-assembled-san-francisco-df3x7fzqekzp'
type: 'job'
last_seen: '2026-09-17'
---

# Sales Development Representative at Assembled

- **Company:** Assembled
- **Location:** San Francisco, CA
- **Compensation:** $70k
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-09-15
- **Last confirmed live:** 2026-09-17
- **Apply:** https://jobs.ashbyhq.com/assembledhq/08c32b44-804b-4c1e-b84c-c69bfee77591/application

**Skills:** CRM, Salesforce, Gong, Nooks, AI tools, B2B SaaS sales

> Generate high-quality pipeline by conducting outbound prospecting via cold calls, email, and LinkedIn. Represent the company at events and trade shows while running discovery calls and demos to qualify opportunities. Partner with Account Executives and Marketing on outbound strategy in an AI-enhanced sales environment.

## Job description

## About Assembled

Great customer support requires human agents and AI in perfect balance, and [Assembled](https://www.assembled.com/customers) is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation — in-house agents, BPOs, and AI — in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $71M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work.

## The Role

As a Sales Development Representative (SDR), your core responsibility will be generating high-quality pipeline.

We believe SDRs are more critical than ever in the AI era, that the role is best AI-enhanced (not AI-replaced), and are betting big on the function. You'll be expected to use AI fluently to research accounts, personalize outreach, and scale your impact, while bringing the judgment and product expertise that AI can't replicate.

This is not just another SDR role. One of our cultural values is to "get on the plane". We win by meeting customers face-to-face, so you'll represent Assembled at events, trade shows, and dinners. You'll run discovery calls and demos. And you'll grow here: 40% of our Account Executives started as SDRs. We're hiring builders - people who'd rather write the playbook than read one.

You will report to our SDR Manager. We're in-person 5 days a week from our bright, airy offices in the Mission (San Francisco) and Chelsea Market (New York).

## What You’ll Do

- Increase pipeline by generating and booking meetings with outbound prospects
- Hit monthly and quarterly outbound goals across cold calls, email, LinkedIn, and other channels while balancing personalization at scale
- Develop and execute account penetration strategies by conducting market and account research, identifying key stakeholders, and crafting targeted outbound campaigns.
- Use AI tools and automation to work more efficiently, personalize outreach at scale, and improve outbound prospecting.
- Run discovery calls with prospects to qualify opportunities and understand business challenges
- Attend in-person events, conferences, and customer meetups to generate new opportunities and build relationships
- Partner closely with Account Executives, Marketing, and RevOps on outbound strategy, campaigns, and lead generation efforts

## About You

- 1+ years' experience working in a B2B SaaS sales role
- Team player with relentless curiosity and a strong work ethic
- Experience using CRM and sales engagement tools such as Salesforce, Gong, Nooks, or similar tools
- Proven builder mentality with an entrepreneurial spirit; ideally has built something from the ground up before (a program, project, business, organization, or initiative) and is excited to experiment, test new ideas, and help build from scratch.
- Comfortable operating in a fast-moving environment with evolving processes and priorities
- Strong interest in AI, automation, and modern sales strategies

The estimated on target earnings for this role is $95,000, with a base salary of $70,000. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Our U.S. benefits

- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
- Paid parental leave
- Onsite work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
- 401(k) plan enrollment

We know great candidates don’t always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you!

For United States Applicants: Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

For United Kingdom Applicants: Assembled is required to verify your right to work in the UK and will conduct a Right to Work check prior to employment in accordance with applicable law.

## About Assembled

## Company Overview
- **One-liner**: Assembled provides a unified workforce management platform that blends human agents, AI agents, and BPO vendors to help customer support teams forecast, schedule, and optimize operations.
- **Entity Type**: Private (Series B – $51M raised in 2022)
- **Headquarters**: San Francisco, California, United States
- **Founded**: 2018
- **Founders**: Ryan Wang (CEO) and John Wang (CTO)

## Core Business
- **Primary industry**: Workforce management software for customer support / contact centers
- **Target customers**: B2B – enterprises and mid-market support teams (e.g., Etsy, Robinhood, Stripe, HubSpot, Autodesk)
- **Mission or purpose statement**: “Elevate customer support through AI-powered software that makes life easier for customers and employees.” [assembled.com](https://www.assembled.com/about)

## Products & Services
- **AI Agents**: Chat, email, SMS, and voice bots that handle customer resolutions end-to-end, connected to internal tools and policies. (SaaS / AI)
- **AI Workforce Management**: Scheduling, forecasting, and real-time analysis powered by machine learning to manage blended workforces (humans + AI + BPOs). (SaaS)
- **AI Copilot**: Real-time assistance for support agents – surfaces knowledge, suggests responses, automates translations, and streamlines handoffs. (SaaS)

All products are integrated into a single platform. The company emphasizes strong API integrations with the existing tech stack. [assembled.com](https://www.assembled.com/)

## Market Standing
- **Valuation/Market Cap**: Not publicly disclosed
- **Key Metric**: Annual revenue of ~$9.5M (LinkedIn estimate, 2025), Total funding of $70.7M (Seed, Series A, Series B)
- **Notable Investors/Partners**: Emergence Capital (Jake Saper – Board Member), NEA (Vanessa Larco – Board Member), Hilarie Koplow-McAdams (Board Observer, former President of New Relic), Stripe (seed investor). [assembled.com/about](https://www.assembled.com/about)
- **Growth Signals**:
  - 4.5 billion events scheduled through the platform in 2025.
  - Case study clients report 66% reduction in phone wait times, 40% reduction in chat wait time, 2x faster resolution, and 80+% scheduling automation.
  - Over 50,000 agents scheduled per month across 15 global offices.
  - Headcount of 111 employees (YoY slight decrease of -0.7%, but active job postings increasing 7.7% year-over-year).
  - LinkedIn followers grew 40% in the past year. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Competitive Advantages
- **Unified platform** – The only solution that manages in-house human agents, AI agents, and BPO vendors on a single dashboard with real-time recommendations.
- **AI-native intelligence** – Uses actual case history to pinpoint automation opportunities and measure savings, blending human empathy with AI efficiency.
- **Enterprise-grade compliance** – SOC 2, GDPR, and HIPAA compliant with granular permissions and audit readiness.
- **Deep integrations** – Connects to the entire support tech stack, making adoption seamless for existing teams.

## Strategic Focus
- Accelerate AI transformation of customer support by helping organizations deploy AI agents alongside human staff.
- Expand globally – operates in the US, UK, India, Germany, Singapore, and Canada; recent offices in New York and San Francisco.
- Continue building out the AI Copilot and Workforce Management features to drive measurable savings and operational improvements for clients.

## Why Work Here
- **Flexible work arrangements** – Hybrid/remote options with a home-office credit for remote employees. In-office perks include catered lunches 5x/week, pet-friendly environment, and good snacks. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Competitive compensation and equity** – Encourages an owner mentality; full health, dental, vision insurance plus 401(k) plan.
- **Monthly stipends** – For wellness (gym, etc.) and continued learning/development.
- **Visa sponsorship** – The company sponsors employment visas for US roles.
- **Culture** – Values empathy, curiosity, and determination. Emphasizes “act like a support agent,” making feedback a gift, and being the best partner. Described as low-ego, high-impact environment. [assembled.com/careers](https://www.assembled.com/careers-at-assembled)
- **Open roles** – 28 active job postings (as of mid-2025) across engineering, product, sales, customer success, and marketing. Notable roles include Software Engineer – AI Agents and Engineering Manager – Forecasting & Scheduling. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

## Sources
1. [assembled.com](https://www.assembled.com/)
2. [assembled.com/about](https://www.assembled.com/about)
3. [assembled.com/careers-at-assembled](https://www.assembled.com/careers-at-assembled)
4. [linkedin.com/company/assembledhq](https://www.linkedin.com/company/assembledhq)

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