--- title: 'Sales Development Representative at Authenticx' canonical: 'https://feeny.ai/job/sales-development-representative-authenticx-indianapolis-9zanqm979j6y' type: 'job' last_seen: '2026-09-08' --- # Sales Development Representative at Authenticx - **Company:** Authenticx - **Location:** Indianapolis, IN - **Posted:** 2026-06-23 - **Last confirmed live:** 2026-09-08 - **Apply:** https://job-boards.greenhouse.io/authenticx/jobs/4291961009 ## Job description Who is Authenticx? Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise. What do we offer our team members? - A culture based on our core values of Authenticity, Courage and Having Fun - A collaborative environment that supports your personal and professional development - Remote/virtual working flexibility - Free health insurance options - Comprehensive benefits - medical, vision, dental, life, and disability insurance - HSA and FSA plans - 401(K) - Unlimited vacation time - Generous paid holidays, sick leave, and parental leave - Perks at Work membership for discounts on shopping, travel and much more Job Description As a Sales Development Representative, you will be responsible for the following: - Calling on enterprise healthcare companies (hospital networks, insurance companies, pharmaceutical companies, etc.) to set sales meetings for Account Executives - Meeting monthly sales targets for meetings set and revenue generation - Providing accurate weekly, monthly, and quarterly sales forecasts - Leveraging sales tools (CRM and other areas of tech stack) - Calling and emailing marketing-generated leads - Sourcing and creating new sales opportunities - Conducting research for personalized outreach - Collaborating with leadership (C-Suite, Product, Sales, etc.) about the value of Authenticx's products and services ## Qualifications Who is our ideal Sales Development Representative? You have experience working in a sales role that prioritizes outbound sales strategy. You can quickly learn a product offering and share that product knowledge with outside prospects. You are comfortable making sales cold calls to potential clients and demonstrating how Authenticx’s unique product offering can benefit the client’s organization. You can autonomously handle lead generation and setting up new meetings. You are an accountable self-starter that enjoys working in a fast-paced, energetic and collaborative environment. ## Qualifications - Bachelor’s degree in Business or other relevant fields is preferred - 1-2 years of business-to-business (B2B) sales experience - Experience selling software-as-a-service (SaaS) solutions -OR- selling product/services to enterprise healthcare companies is strongly preferred - Experience with prospecting, cold calling, customer outreach via phone and email, utilizing CRMs (preferably HubSpot), etc. - Competitive spirit with a drive to succeed in a quota/metric-driven sales environment - Confident making sales calls and communicating effectively with prospects via phone - Exceptionally strong written and verbal communication - Strong organizational skills and attention to detail - Documented track record of success against sales KPIs and quotas or other performance metrics - Ability to give and receive feedback in a fast-paced environment - Excellent problem-solving skills - Working knowledge of Microsoft Office Suite - Experience documenting results and knowledge in Customer Relationship Management (CRM) software Additional Information - This is a hybrid position consisting of both on-site and remote/virtual work. - Candidates must live in/near the Greater Indianapolis area and be willing and able to work from our Indianapolis office 2 days per week. - Candidates must be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future. - #LI-HYBRID ## About Authenticx ## Company Overview - **One-liner**: Authenticx is a system-critical conversation intelligence platform for enterprise healthcare organizations that analyzes millions of customer interactions to surface friction points and improve patient, member, and business outcomes. - **Entity Type**: Private (scale-up; no disclosed funding rounds) - **Headquarters**: Indianapolis, Indiana, United States - **Founded**: 2018 - **Founders**: Amy Brown (CEO) ## Core Business - **Primary industry/industries**: Healthcare technology (conversational intelligence, AI, customer experience) - **Target customers**: Enterprise healthcare organizations – payers (insurance), providers (hospitals), and life sciences (pharmaceuticals); B2B - **Mission or purpose statement**: To bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes by removing systemic barriers. ## Products & Services - **Authenticx Conversation Intelligence Platform**: An AI-powered SaaS platform trained exclusively on healthcare data. It identifies critical friction points (“Eddies”) in customer interactions – experience, compliance, and business issues – and provides auto-generated insights, dashboards, audio montages, and patient safety signal detection. Purpose-built for healthcare leaders to understand root causes of customer challenges and drive operational improvements. ## Market Standing - **Valuation/Market Cap**: Not publicly available - **Key Metric**: Total headcount > 125 team members (as of 2025/2026); annual revenue not disclosed - **Notable Investors/Partners**: Not disclosed in available sources; company is self-described as a growing, fast-paced scale-up with a focus on enterprise healthcare clients - **Growth Signals**: Over 125 employees with ~70% based in Greater Indianapolis and ~30% remote across the US; recognized by Powderkeg, Techpoint, Indianapolis Business Journal (IBJ), and Inc. for growth and culture; growing workforce actively hiring across client success, sales, and engineering roles ## Competitive Advantages - **Healthcare-exclusive AI**: All AI models are trained specifically on healthcare-labeled data, enabling trusted analysis of industry-specific conversations. - **Onshore, in-house team**: Dedicated technical help desk and insights analysts provide direct support, avoiding offshore outsourcing. - **Deep domain expertise**: Founded by a healthcare veteran (Amy Brown) with a mission rooted in patient advocacy; team includes experts in healthcare operations, compliance, and CX. - **End-to-end insight delivery**: From automated signal detection to human-led analysis and coaching, Authenticx offers both technology and human expertise. ## Strategic Focus - **Current priorities**: Scaling the platform to serve more enterprise healthcare clients, expanding AI capabilities for patient safety, operational efficiency, and journey mapping. Continued investment in hiring and employee development to support rapid growth. - **Direction**: Deepening integration with healthcare workflows, increasing the use of AI to uncover systemic friction, and becoming the standard for healthcare conversation intelligence. ## Why Work Here - **Culture highlights**: Emphasizes authenticity, courage, and teamwork. Employee Resource Groups, all-company events (Summer Celebration, Gratitude Event), community service (partnership with United Way of Central Indiana, donations to Athlead Indy and Girls STEM Institute). - **Remote/hybrid policy**: Hybrid model – Indiana-based team members work on-site routinely or as needed; remote employees outside Indiana travel to office a few times per year. Work schedules flexible by role and team. - **Notable perks & benefits**: - Flexible PTO (unlimited vacation) - No-cost medical insurance plans available - 12 weeks paid parental leave - Employer-paid life insurance (up to $50K) and disability insurance - 401(k) with discretionary employer match - Employee Assistance Program (EAP) covering mental health, legal, financial services - Executive coaching for managers and above - Perks at Work – discounts and professional development - Orientation cohort with “Big Buddy” program - 9+ holidays plus extra week off at year-end - **Engineering culture**: Data science and engineering teams involved in hands-on assessment during hiring; emphasis on collaboration and innovation; strong local tech community ties (TechPoint, #IndyTechGives). ## Sources 1. [Authenticx Website](https://authenticx.com/) 2. [About Authenticx – Story](https://authenticx.com/story) 3. [Careers at Authenticx](https://authenticx.com/careers) 4. [Culture at Authenticx](https://authenticx.com/culture/) 5. 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