---
title: 'Sales Development Representative at Dijital Team'
canonical: 'https://feeny.ai/job/sales-development-representative-dijital-team-colombo-1nzxzdj2tyxj'
type: 'job'
last_seen: '2026-09-12'
---

# Sales Development Representative at Dijital Team

- **Company:** Dijital Team
- **Location:** Colombo, Sri Lanka
- **Employment:** full-time
- **Work type:** remote
- **Posted:** 2026-09-09
- **Last confirmed live:** 2026-09-12
- **Apply:** https://jobs.lever.co/dijital-team-pty-ltd/28a9e0d1-ab51-4f6e-8b21-76d1d5991f37

## Job description

## About the Role

We are seeking a confident and proactive Sales Development Representative (SDR) to engage with business owners and directors and generate qualified appointments. This role focuses on building genuine conversations with both warm and cold prospects, understanding their business challenges, and identifying opportunities for further discussion.

You will be supported through structured sales training and coaching while developing your ability to engage prospects professionally, ask insightful questions, and consistently generate quality appointments.

## About the Client

You will be working with an established Australian business growth and performance consultancy that helps B2B organisations improve revenue, efficiency, and profitability. The organisation combines business strategy, automation, AI, leadership development, and process improvement to deliver practical, measurable outcomes for its clients.

The company values genuine customer relationships, continuous improvement, and a people-first approach, providing a supportive environment for sales professionals to develop their skills and make a meaningful contribution to business growth.

Ideal Profile

Sales & Business Development Experience

- Previous experience in outbound sales, appointment setting, telesales, lead generation, or a similar customer-facing role.
- Strong experience communicating professionally with prospects over the telephone.
- Comfortable conducting both warm and cold outbound calls.
- Experience engaging with business owners, directors, or senior decision-makers is highly desirable.
- Comfortable working towards call, conversation, and appointment-setting targets.

Prospect Engagement

- Strong active listening skills with the ability to adapt conversations based on prospect responses.
- Naturally curious and confident asking relevant, open-ended follow-up questions.
- Ability to identify customer needs, business challenges, and potential pain points through conversation.
- Comfortable having genuine conversations rather than relying solely on a fixed sales script.
- Strong written communication skills for email outreach and prospect follow-ups.

Tools & Systems

- Proficiency with email and Microsoft Excel or similar spreadsheet applications.
- Comfortable learning and using automated dialling and prospecting systems.
- Experience with HubSpot or similar CRM platforms is advantageous.
- LinkedIn prospecting experience is beneficial.
- Previous experience with automated diallers or sales engagement platforms is desirable.

Personal Attributes

- Excellent spoken English with a clear, professional, and friendly telephone manner.
- Confident, positive, energetic, and motivated approach.
- Proactive and self-driven with the ability to work independently.
- Resilient and comfortable handling rejection.
- Polite, personable, and relationship-focused.
- Coachable and willing to participate in structured sales training and ongoing development.

## Responsibilities

Outbound Prospecting

- Conduct high-volume outbound prospecting to business owners and directors, primarily within organisations of approximately 10–200 employees.
- Engage with both warm and cold prospects through professional and consultative telephone conversations.
- Use automated dialling and prospecting systems to manage outbound activity efficiently.
- Maintain a positive and proactive approach to prospecting while handling rejection professionally.

Prospect Qualification & Appointment Setting

- Ask relevant, open-ended questions to understand prospect needs, challenges, and potential pain points.
- Adapt conversations naturally based on the prospect's responses rather than following a rigid script.
- Identify qualified prospects and assess their level of interest and suitability.
- Schedule appropriate appointments for further discussions with the business.
- Maintain a friendly, professional, and courteous approach without relying on high-pressure sales techniques.

CRM, Follow-Up & Administration

- Accurately record calls, conversations, follow-ups, prospect information, and appointments using spreadsheets and relevant systems.
- Manage email communication and conduct timely follow-ups with prospects.
- Maintain accurate prospect information and ensure agreed follow-up actions are completed.
- Consistently work towards agreed activity and appointment-setting targets.

Training & Continuous Development

- Participate actively in sales training, coaching, and ongoing professional development.
- Apply feedback and coaching to continuously improve prospecting and communication techniques.
- Contribute to a positive and collaborative sales environment focused on generating quality opportunities.

## How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great Christmas & financial year-end parties to unwind with your loved ones

## About Dijital Team

## Company Overview
- **One-liner**: Dijital Team is a global technology services provider that builds dedicated offshore IT teams for MSPs and IT businesses, enabling them to accelerate growth and improve margins.
- **Entity Type**: Private (bootstrapped; no disclosed funding)
- **Headquarters**: Australia (Registered) / Colombo, Sri Lanka (Operational)
- **Founded**: ~2023 (inferred from Managing Director’s statement that the business was “02 years ago” as of 2025)
- **Founders**: Peter Ward (Managing Director)

## Core Business
- **Primary industry**: Information Technology / ITES – Offshore Staffing & Managed Services
- **Target customers**: B2B – MSPs (Managed Service Providers), IT businesses, and technology service brands looking to extend their teams remotely
- **Mission**: “Create better businesses by creating the best place to work in Sri Lanka.”

## Products & Services
- **Dedicated Offshore Teams**: Fully managed, 100% dedicated teams designed to client specifications – covering IT support, infrastructure management, automation, data analytics, and software development.
- **IT Support & Helpdesk**: 365x24x7 support to increase response times and customer satisfaction.
- **Automation & RPA**: Robotic Process Automation and RMM engineering to improve efficiency.
- **Dynamics 365 (F&O) Support**: Specialized application support for Microsoft Dynamics 365 Finance & Operations.
- **Data Analytics & Reporting**: Accelerated reporting and data-driven insights.

## Market Standing
- **Valuation**: Not disclosed
- **Key Metric**: 232 employees (as of 2025, per Great Place to Work certification)
- **Notable Investors/Partners**: None publicly listed
- **Growth Signals**: 
  - Awarded **Great Place to Work®** certification in Sri Lanka (2025) – recognized for “Respect” and exceptional work-life balance.
  - Rapidly built a team of 232 within two years of inception.
  - Serves clients across Australia, Europe, US, and UK.

## Competitive Advantages
- **Speed to Scale**: Can set up a dedicated IT team in as little as four weeks.
- **Employee-Centric Model**: High retention driven by a culture that prioritizes team member delight – leading to better client outcomes.
- **Remote-First, Globally Distributed**: Leverages a remote workforce across time zones, offering 24/7 coverage at a fraction of onshore costs.
- **Compensation in AUD**: Competitive salaries paid in Australian Dollars, providing financial stability for Sri Lankan talent.

## Strategic Focus
- **Expand Offshore Capacity**: Continue building dedicated teams for MSPs and IT businesses, emphasizing quality, speed, and employee satisfaction.
- **Deepen Client Partnerships**: Offer end-to-end service from recruitment and training to HR and payroll, freeing clients to focus on growth.
- **Maintain Employer of Choice Status**: Invest in benefits, career development, and a flexible remote culture to sustain the “Best Place to Work” reputation.

## Why Work Here
- **Remote-First Culture**: Fully remote roles with flexible working hours – “work can be done anywhere.”
- **Competitive Remuneration**: Salaries paid in Australian Dollars, plus a technology allowance and wellness allowance.
- **Comprehensive Benefits**: Medical & life insurance from day one (including family), employee assistance program (counselling/mental health), and remote medical support.
- **Career Development**: Access to ongoing training, industry certifications, and exposure to modern technologies.
- **Great Place to Work® Certified**: Independently recognized for strong work-life balance, respect, and a supportive management team.
- **Modern Hiring Process**: Includes recruiter screen, video assessment, and technical assessment (role-dependent) – with AI-assisted screening but final human decisions.

## Sources
1. [dijitalteam.com](https://www.dijitalteam.com/)
2. [dijitalteam.lk](https://www.dijitalteam.lk/)
3. [jobs.lever.co](https://jobs.lever.co/dijital-team-pty-ltd)
4. [greatplacetowork.lk](https://greatplacetowork.lk/best-workplace/dijital-team/)

## Other roles at Dijital Team

- [Procurement Officer](https://feeny.ai/job/procurement-officer-dijital-team-colombo-79twqpjr53c6) — Colombo, Sri Lanka
- [Billing and Administration Coordinator](https://feeny.ai/job/billing-and-administration-coordinator-dijital-team-colombo-kcfddgzt0as9) — Colombo, Sri Lanka
- [Join our AWS Talent Pool Today!](https://feeny.ai/job/join-our-aws-talent-pool-today-dijital-team-colombo-mnsdbv8zyj8q) — Colombo, Sri Lanka
- [Level 3 AWS Cloud Engineer](https://feeny.ai/job/level-3-aws-cloud-engineer-dijital-team-colombo-nwz31sds9hgp) — Colombo, Sri Lanka
- [Level 3 Azure Cloud Engineer](https://feeny.ai/job/level-3-azure-cloud-engineer-dijital-team-colombo-bbysdtw3z0k4) — Colombo, Sri Lanka
- [L3 - Systems and Network Engineer](https://feeny.ai/job/l3-systems-and-network-engineer-dijital-team-sri-lanka-v058fhk6e9sb) — Sri Lanka
- [L3 Engineer – Microsoft Cloud, SaaS & Security](https://feeny.ai/job/l3-engineer-microsoft-cloud-saas-security-dijital-team-colombo-chtgdwv1bqz2) — Colombo, Sri Lanka
- [L2 Network Engineer](https://feeny.ai/job/l2-network-engineer-dijital-team-colombo-w78qresasc4c) — Colombo, Sri Lanka
- [Senior Automation Engineer](https://feeny.ai/job/senior-automation-engineer-dijital-team-colombo-pmymam64az0t) — Colombo, Sri Lanka
- [Senior Digital Marketing Specialist](https://feeny.ai/job/senior-digital-marketing-specialist-dijital-team-sri-lanka-1k00nds5fa2g) — Sri Lanka