---
title: 'Sales Development Representative at Kustomer'
canonical: 'https://feeny.ai/job/sales-development-representative-kustomer-united-states-new-york-ny-y529ajttxjm3'
type: 'job'
last_seen: '2026-09-08'
---

# Sales Development Representative at Kustomer

- **Company:** Kustomer
- **Location:** United States / New York, NY
- **Employment:** full-time
- **Work type:** hybrid
- **Posted:** 2026-08-12
- **Last confirmed live:** 2026-09-08
- **Apply:** https://jobs.ashbyhq.com/kustomer/348cc65f-ca70-4db6-b7e9-c8523a25b9b8

## Job description

## About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.

In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.

## About the Role

As a Sales Development Representative (SDR), you will support the Kustomer sales effort in multiple functions while developing your skills for a full-cycle sales role. Your daily responsibilities will include the prospecting and sourcing of potential decision makers, outbound lead generation and leading qualification meetings. You will create an excellent first impression for prospective customers over multiple channels, including email, phone, and social. You will work closely with the sales and marketing teams driving Kustomer’s message to the market.

We are focused on hiring in the New York, NY metropolitan areas as the team comes into our Manhattan office 1x a week on Wednesdays. You must already be located in the tri-state area (CT, NY, NJ).

You'll be responsible for:

- Engaging with potential prospects over email and phone to qualify and set appointments for the account executives
- Identifying target customers for Kustomer through email, phone, and social channels
- Maintaining active engagement with leads through informed, creative follow-ups
- Researching and developing prospective accounts
- Working closely with account executives to identify qualified accounts and define strategies for outreach
- Partnering with marketing to deliver proper messaging and identify the best target market segments
- Achieving quarterly quotas for developed leads and closed Sales
- May involve handling sensitive personal data

Your qualifications:

- 6 months of inbound/outbound sales experience (may include internships), previous work with sales/startups preferred
- You are able to quickly engage potential customers over email, phone, and in person
- You’re clear, concise, and accurate in your communications, both written and verbally
- You’re excited by AI and quickly mapping them to Sales processes
- You possess grit and don’t shy away from rejection
- You’re hungry to progress your career
- You know how to effectively manage your time to complete objectives
- You have experience being accountable to metrics, often exceeding them
- You thrive in a high-energy team environment

Want to learn more about our Sales culture? Check out our CRO's Builtin Article: No one is a Cog in the Machine https://builtin.com/articles/no-one-cog-machine-kustomer-sales-team.

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

## Benefits

Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives.

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Candidate Privacy Notice https://www.kustomer.com/privacy/candidate-statement/

As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

## About Kustomer

## Company Overview
- **One-liner**: Kustomer is an AI-powered customer service CRM platform that helps brands deliver faster, personalized support at scale.
- **Entity Type**: Private (subsidiary of Meta; $263.5M total funding as of last round)
- **Headquarters**: New York, New York, United States (also maintains offices in Short Hills, New Jersey)
- **Founded**: 2015
- **Founders**: Not publicly available

## Core Business
- **Primary industry**: Customer Service Software / CRM / AI-powered Customer Experience Platform
- **Target customers**: B2B, Enterprise, SMB — brands that need omnichannel customer support and automation
- **Mission or purpose statement**: Empowering brands to put customers at the center of every interaction by unifying customer data, conversations, and AI-powered workflows [linkedin.com](https://www.linkedin.com/company/kustomer)

## Products & Services
- **Kustomer Platform** (SaaS): AI-native customer experience platform with omnichannel messaging, a unified customer view, intelligent routing, AI assistants, and AI-native reporting. Designed to help teams deliver faster, more personal support and drive revenue growth. [kustomer.com](https://www.kustomer.com/)
- **Kustomer Architect** (Service/Consulting): Launched in May 2026, this offering helps brands design outcome-driven customer experience strategies, combining AI workflows, human expertise, and business context [cbinsights.com](https://www.cbinsights.com/company/kustomer).

## Market Standing
- **Valuation/Market Cap**: Not disclosed (acquired by Meta in 2020 for ~$1B; current valuation unknown)
- **Key Metric**: Annual Revenue $53M (2025 estimate) | Total Funding $263.5M across 9 rounds (latest: Unattributed VC - II in 2025) [linkedin.com](https://www.linkedin.com/company/kustomer) [cbinsights.com](https://www.cbinsights.com/company/kustomer)
- **Notable Investors/Partners**: Boldstart Ventures, Battery Ventures, Redpoint Ventures, Norwest Venture Partners, Tiger Global Management, Meta (parent company) [cbinsights.com](https://www.cbinsights.com/company/kustomer)
- **Growth Signals**: 203 employees (+6.1% YoY); named as a Challenger in Gartner’s Magic Quadrant for the CRM Customer Engagement Center; launched Kustomer Architect in May 2026; product rating 4.6/5.0 from 551 reviews [linkedin.com](https://www.linkedin.com/company/kustomer) [cbinsights.com](https://www.cbinsights.com/company/kustomer)

## Competitive Advantages
- **AI-native platform**: Built from the ground up for customer service, not a legacy CRM with AI bolted on.
- **Unified data & workflows**: Single customer view across all channels, reducing context switching.
- **Outcome-focused approach**: Kustomer Architect helps brands tie CX improvements directly to revenue and retention.
- **Meta ecosystem**: Deep integration with Meta’s messaging and advertising platforms.
- **Proven scalability**: Used by leading brands; high product satisfaction (4.6/5.0).

## Strategic Focus
- Expanding AI capabilities (automations, assistants, reporting) to drive business outcomes for customers.
- Helping brands move from cost-center support to revenue-driving customer experience.
- Recent product launch (Kustomer Architect) indicates a consulting-led growth strategy.

## Why Work Here
- **Culture & Ratings**: 3.5/5.0 overall on Glassdoor (138 reviews), with Work-Life 3.7, Compensation 3.5, Culture 3.5, Career 3.1 [linkedin.com](https://www.linkedin.com/company/kustomer)
- **Work Environment**: 5 offices in the U.S. (New York HQ, Short Hills), likely hybrid; operates in 6 countries (UK, Spain, Portugal, Israel, Nigeria).
- **Engineering Focus**: Heavy investment in AI — senior roles open for Full Stack, AI DevX, AI Automations, and Back End AI engineers. Technical team makes up ~19% of the workforce.
- **Notable Perks**: Not explicitly listed, but the company is a well-funded subsidiary of Meta with a strong product and growth trajectory.

## Sources
1. [kustomer.com](https://www.kustomer.com/)
2. [kustomer.com/careers](https://www.kustomer.com/careers/)
3. [cbinsights.com](https://www.cbinsights.com/company/kustomer)
4. [kustomer.com/about-us](https://www.kustomer.com/about-us/)
5. [linkedin.com](https://www.linkedin.com/company/kustomer)

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