---
title: 'Sales Development Representative, LATAM at BigPanda'
canonical: 'https://feeny.ai/job/sales-development-representative-latam-bigpanda-philadelphia-tgraghv6nhjj'
type: 'job'
last_seen: '2026-10-17'
---

# Sales Development Representative, LATAM at BigPanda

- **Company:** BigPanda
- **Location:** Philadelphia, PA
- **Employment:** full-time
- **Work type:** onsite
- **Posted:** 2026-10-14
- **Last confirmed live:** 2026-10-17
- **Apply:** https://jobs.gem.com/bigpanda/am9icG9zdDrpV78DhrUdyDRwK3A6mVfE

## Job description

Location requirements: Hybrid Role, three days in-office. Open to candidates in the Philadelphia Area.

About the Role: BigPanda is seeking a driven and self-motivated LATAM Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world-class sales process and team, with coaching and training to help build the foundation for a successful career in field sales and leadership. The LATAM Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Tier 1 & 2 accounts.

What you will do:

- Support the LATAM region, including Brazil, Mexico, Argentina, Panama, Chile, Uruguay, Paraguay, and Colombia
- Partner with and support Account Executives in generating and booking meetings with qualified executives within our ICP, averaging 1 per week
- Conduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist
- Create and execute thoughtful and targeted research into prospects (IT Operations and IT Service Management leaders) — tailoring messaging and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda
- Complete 100+ activities a day and make 60+ calls daily
- Achieve and exceed weekly and monthly metrics (NBMs-New Business Meetings, 0a, 0b, and SQLs)
- Lead prospecting efforts into new prospect accounts
- Partner with BigPanda’s marketing team to qualify and convert leads into opportunities
- Participate in ongoing enablement, coaching, and sales training
- Actively participate in team and company events, activities, contests, and social media sharing
- Utilize sales processes, systems, tools, and resources (Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum, and other selling tools) to improve SDR productivity
- Work closely with the Marketing, Enablement, Revenue Operations, and Sales teams
- Effectively pitch BigPanda to book discovery meetings with qualified prospects
- Complete regular training certifications through the learning engagement platform
- Create personalized templates and sequences regularly

What skills and experience you’ll bring to BigPanda:

- Native trilingual, speaking English, Spanish, and Portuguese
- 1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)
- Experience with Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, or MEDDPICC is not required, but a huge plus!
- A demonstrated commitment to our HEART values: Hunger, Excellence, Active Transparency, Relentless Focus, and Treasure the Journey
- Strong organizational skills around metrics; ability to manage time effectively, work independently, and stay self-motivated to generate pipeline
- Results-driven mindset with the ability to effectively handle and overcome objections
- Demonstrated ability to manage multiple priorities effectively and efficiently
- Strong written and verbal communication skills
- Excellent time management and organizational skills
- A great attitude and a sense of humor!
- BA/BS degree required

Tools and Platforms:

- Outreach.io
- Salesforce
- LinkedIn Sales Navigator
- ZoomInfo
- Gong
- Orum

About Us: BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations. With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences. BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners. We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

- Competitive equity
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Values-based culture
- Catered lunch provided in office
- Commuter Benefits

Market competitive salary with an anticipated on target earnings (OTE) range of $70,000 - $100,000 USD. Actual salaries will vary depending on a candidate’s experience, qualifications and skills.

BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.

BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Note: BigPanda is an E-Verify Employer

If you need assistance or an accommodation due to a disability, you may contact us at peoplequestions@bigpanda.io.

## About BigPanda

## Company Overview
- **One-liner**: BigPanda provides an agentic AI platform for IT operations (AIOps) that helps ITOps and ITSM teams automate incident management, reduce noise, and prevent outages.
- **Entity Type**: Private (Series E)
- **Headquarters**: Redwood City, California, United States
- **Founded**: 2012
- **Founders**: Assaf Resnick (CEO)

## Core Business
- **Primary industry**: AI-powered IT Operations (AIOps), Incident Management, IT Service Management (ITSM)
- **Target customers**: Large enterprise ITOps and ITSM teams (B2B, Enterprise)
- **Mission**: "Keep the digital world running" by transforming manual, reactive IT processes into intelligent, autonomous systems that detect, respond to, and prevent incidents.

## Products & Services
- **[BigPanda Platform (Agentic AI for ITOps)]**: An AI-powered platform that ingests alerts from monitoring tools, enriches them with context, and automates incident triage, correlation, and response. It uses a "living knowledge graph" to give AI agents context for reasoning, not just rule-following. Integrates deeply with ServiceNow to supercharge ITSM workflows.
- **[Agentic AI Agents for L1 Operations]**: AI agents that handle repetitive, low-judgment L1 tasks, escalating only complex issues to human operators, reducing the need for outsourced (GSI) support.
- **[Incident Prevention & Change Risk Analysis]**: Automates change risk analysis to accelerate approvals and prevent outages before they impact customers.

## Market Standing
- **Valuation**: Not disclosed (last raised $20M in Series E in August 2022)
- **Total Funding**: $312.5M (across 7 rounds)
- **Annual Revenue**: $30.2M (estimated, per LinkedIn)
- **Headcount**: ~248 employees (-2.1% YoY, per LinkedIn)
- **Notable Investors**: Insight Partners, Battery Ventures, Greenfield Partners, Sequoia Capital Israel, UBS, Wells Fargo Strategic Capital.
- **Growth Signals**: Median ROI of 430% for early adopters (self-reported), payback in under a year. Product rated 4.7/5.0 (117 reviews). Growing enterprise adoption and expansion into agentic AI.

## Competitive Advantages
- **Agentic AI over Traditional AIOPs**: BigPanda moves beyond simple alert correlation to AI agents that can reason, act, and prevent incidents, not just flag them.
- **Living Knowledge Graph**: Unifies tribal knowledge from tools, tickets, and people into a contextual AI foundation, enabling more intelligent automation than rules-based systems.
- **Deep ServiceNow Integration**: Supercharges existing ServiceNow investments by reducing noise and providing richer incident context, a key differentiator for large enterprises.
- **Proactive Prevention**: Focuses on preventing incidents before they start (via change risk analysis), not just reacting faster.

## Strategic Focus
- **Agentic AI Leadership**: Doubling down on agentic AI to automate L1 operations and major incident coordination, reducing the need for human intervention in routine tasks.
- **Reducing Operational Costs**: Helping enterprises reduce reliance on expensive GSIs and outsourced support by automating their work.
- **Expanding Platform Capabilities**: Building out the knowledge graph and AI agents to handle more complex, multi-step workflows.
- **Product-Led Growth**: Delivering rapid value ("value quickly") to reduce adoption friction and build momentum through clear wins.

## Why Work Here
- **Culture (HEART Values)**: Emphasizes Humility, Empathy, Accountability, Respect, and Transparency. Fosters an environment of kindness, directness, and authenticity.
- **Flexibility**: Hybrid company (about half of employees work in an office at least once a week). Flexible time management and work-life integration are core tenets. Walking 1:1s and seeing kids/pets on video are routine.
- **Career Growth**: "Enormous market opportunity" means growth for the company and its employees. Prioritizes career development from day one.
- **Intense Onboarding**: Dedicated focus on the first six months to set employees up for success.
- **Annual 360 Reviews**: Each employee receives a 360 feedback review and a "Playback & Discovery" conversation to support continued growth.
- **Competitive Benefits**: Generous total rewards strategy.
- **Employer Rating**: 3.6/5.0 (167 reviews), with strong scores for Work-Life (4.0) and Compensation (4.0).
- **Open Roles (Examples)**: Director of Professional Services, SRE Technical Lead, Enterprise Account Executives, Solutions Engineer, Senior People Operations Partner.

## Sources
1. [bigpanda.io](https://www.bigpanda.io/)
2. [bigpanda.io/company](https://www.bigpanda.io/company/)
3. [bigpanda.io/company/panda-way](https://www.bigpanda.io/company/panda-way/)
4. [bigpanda.io/company/leadership](https://www.bigpanda.io/company/leadership/)
5. [linkedin.com/company/bigpanda](https://www.linkedin.com/company/bigpanda)

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