---
title: 'Sales Development Representative at Observe.AI'
canonical: 'https://feeny.ai/job/sales-development-representative-observe-ai-bengaluru-ev2qvkampfna'
type: 'job'
last_seen: '2026-09-06'
---

# Sales Development Representative at Observe.AI

- **Company:** Observe.AI
- **Location:** Bengaluru, India
- **Posted:** 2026-09-01
- **Last confirmed live:** 2026-09-06
- **Apply:** https://www.observe.ai/position?gh_jid=5385660008

## Job description

## About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.

The Opportunity

We’re looking for a driven, high-energy Sales Development Representative to help fuel our growth through strategic outbound prospecting. This role is ideal for someone who thrives in a fast-paced environment, enjoys creating opportunities from the ground up, and is motivated by turning cold prospects into meaningful sales conversations.

As an SDR, you’ll be on the front lines of our go-to-market organization, identifying high-potential accounts, researching key stakeholders, and executing thoughtful outbound outreach across phone, email, LinkedIn, and other channels. You’ll be responsible for breaking into target accounts, generating qualified meetings, and building the early-stage pipeline that drives our sales organization forward.

This is a great opportunity for someone who wants to sharpen their prospecting and sales skills, learn how to sell into complex organizations, and build a strong foundation for a career in B2B sales. The ideal candidate is persistent, curious, coachable, and comfortable with the high level of activity and experimentation required to succeed in outbound.

## What You’ll Be Doing

- Drive high-quality outbound pipeline by securing and qualifying meetings with prospective clients through cold calling, email outreach, and social selling across target accounts and verticals.
- Research, map, and deeply understand prospective accounts to identify whitespace, uncover buying triggers, and craft tailored outreach strategies for enterprise prospects within your territory.
- Build strong relationships with new and existing prospects, uncover business needs, and effectively align them with our product capabilities to create net-new opportunities.
- Address product and capability questions during early sales conversations and guide prospects through the qualification process.
- Consistently achieve and aim to exceed weekly, monthly, and quarterly pipeline metrics, including qualified meetings, new contacts, and opportunity creation.
- Partner closely with Account Executives to collaborate on strategiesonrun joint strategies that drive value, accelerate deal cycles, and influence account penetration.
- Own and manage your SDR pipeline, ensuring qualified prospects seamlessly move into discovery and demo stages.
- Actively participate in weekly strategy and training sessions to strengthen product knowledge, messaging, and sales acumen.
- Leverage the full sales tech stack (LinkedIn Sales Navigator, Salesforce,Clay, ZoomInfo, Outreach, Nooks, etc.) to optimise targeting, productivity, and conversion.
- Maintain rigorous CRM hygiene, ensuring accurate forecasting, activity tracking, and data integrity in Salesforce.

## What You’ll Bring to the Role

- A self-motivated, goal-oriented mindset with a strong bias for action.
- Be comfortable managing outreach primarily leveraging calls over other channels. The majority of outreach should be over the phone via email and LinkedIn.
- Relentless drive to achieve outcomes and resilience when navigating challenges or ambiguity.
- The ability to deeply personalize outreach in creative ways to get contact engaged and moving in the pipeline.
- High personal standards, always bringing your best effort; no interest in average or passive performance.
- Genuine passion for technology and curiosity about how software transforms customer experiences.
- A long-term interest in software sales or customer-facing roles as your career path.
- Comfort operating in a fast-paced, high-energy environment where priorities can shift quickly.
- Strong ability to think on your feet, communicate clearly, and handle unexpected questions with confidence.
- Coachable, adaptable, and eager to continuously learn and grow.
- Excellent interpersonal, verbal, and written communication skills with a polished professional presence.
- Strong organisational discipline and commitment to managing your time, pipeline, and tasks effectively.
- High willingness to “smile and dial”, comfortable with high-volume outbound calling and phone-based engagement.
- Experience with LinkedIn Sales Navigator and Outreach or Nooks. Any experience with intent tools such as 6Sense/ Clay is a bonus.

## Perks & Benefits

- Comprehensive medical insurance coverage for self and family, including free online doctor consultations and additional wellness benefits
- Accidental insurance and group term life insurance coverage
- Privilege and sick leave in line with applicable statutory norms
- Generous national and festive holidays, along with well-defined parental leave policies
- Annual Learning & Development allowance to support continuous professional growth
- Rewards and recognition programs designed to encourage and celebrate high performance
- Regular team and culture-building events across the organization
- Flexible benefits for tax optimisation, including meal cards, provident fund, and other options

Our Commitment to Inclusion and Belonging

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit [www.observe.ai](https://www.linkedin.com/safety/go/?url=http%3A%2F%2Fwww%2Eobserve%2Eai%2F&urlhash=VkdG&mt=GpQ2KazcHrchgKlLUE_tW7J1wIyTm-ZKKqIjwLr6J3sgXjkMZDc8vQr7B2qO5opYqfERf4j9cyzco79iVWK9mqmUHm8&isSdui=true).

## About Observe.AI

## Company Overview
- **One-liner**: Observe.AI provides a purpose-built AI Agent platform for customer experience, enabling contact centers to deploy specialized AI agents that handle conversations, support frontline teams, and optimize operations.
- **Entity Type**: Private (Venture Capital-backed; Series C in 2022)
- **Headquarters**: Redwood City, California, USA (also engineering hub in Bengaluru, India)
- **Founded**: 2017
- **Founders**: Swapnil Jain (CEO & Co-Founder), Jithendra Vepa (CTO & Co-Founder)

## Core Business
- **Primary industry**: AI-powered Customer Experience (CX) / Contact Center Software
- **Target customers**: B2B – mid-market to enterprise contact centers across finserv, healthcare, retail, insurance, education
- **Mission**: “Transform how the world serves customers through AI” – turning every customer interaction into a driver of loyalty and growth

## Products & Services
- **AI Agents for Customers**: Autonomous, always-on AI support agents that resolve inquiries end-to-end across voice and chat, with structured workflows for compliance and authentication.
- **AI Agents for Frontline Teams**: Real-time companion AI that listens, thinks, and acts alongside human agents – providing context, next-best actions, and automated steps to reduce handle time and errors.
- **AI Agents for Operations**: Performance management agents that evaluate 100% of interactions (human and AI), surface trends, generate coaching, and provide full visibility into CX operations.
- **Unified Platform**: A multi-agent ecosystem where all AI agents share the same data, context, and workflows, integrating with existing CRM, CCaaS, knowledge bases, and backend systems.

## Market Standing
- **Valuation**: Not publicly disclosed
- **Key Metric**: $213 million total funding raised (latest Series C in 2022)
- **Notable Investors**: Scale Venture Partners, Nexus Venture Partners, Menlo Ventures, SoftBank Vision Fund 2, Zoom, Dick Costolo (01 Advisors)
- **Growth Signals**:
  - 407 employees (PitchBook); offices in US (Redwood City), India (Bengaluru), Ireland, UK, Australia
  - Trusted by 350+ enterprises including Resmed, Pearson, 23andMe, Accolade, Group 1 Automotive
  - Recognized by Forbes as one of America’s Best Startup Employers
  - Named a Forrester Strong Performer in Conversational Intelligence
  - G2 Leader & High Performer across 17 AI categories

## Competitive Advantages
- **Purpose-built AI agents** for specific CX roles (customer, frontline, operations) – not generic chatbots
- **Multi-agent orchestration** on a single unified platform ensures consistency, auditability, and continuous improvement
- **Compliance-first design**: Enforced authentication, disclosures, policy adherence, and built-in evaluation for regulated industries
- **Rapid deployment**: Most teams go from setup to production in 1–2 months using pre-built workflows and integrations

## Strategic Focus
- Scaling the AI agent workforce to handle more complex, end-to-end customer journeys
- Deepening multi-agent orchestration and cross-platform integration
- Expanding global footprint (especially APAC and EMEA) and vertical-specific solutions
- Continuous investment in AI accuracy, governance, and real-time adaptability

## Why Work Here
- **Culture**: Inclusive, mission-driven team committed to “reimagining conversations” with AI. Recognized by Forbes as a top startup employer.
- **Work model**: Hybrid/remote options with offices in Redwood City, Bengaluru, and other global hubs. Flexible time-off policy, 10 company holidays + Winter Break.
- **Compensation & benefits**: Competitive salary + equity, medical/dental/vision, 401(k), pre-tax commuter benefits, parental leave, baby bonding leave, dependent spending accounts.
- **Wellness & lifestyle**: Monthly lifestyle spending account (wellness, learning, travel), on-site meals and snacks, mobile/internet stipend, employee assistance programs, on-site wellness centers.
- **Engineering culture**: Fast-moving, customer-first environment; emphasis on impact, curiosity, and collaboration. Interviews are two-way conversations.
- **Diversity & inclusion**: Equal Employment Opportunity employer; actively seeks and hires diverse talent; zero-tolerance for harassment.

## Sources
1. [observe.ai](https://www.observe.ai/) – Company homepage
2. [observe.ai/about-us](https://www.observe.ai/about-us) – Leadership, investors, mission
3. [observe.ai/careers](https://www.observe.ai/careers) – Careers page with benefits, values, interview guide
4. [builtin.com](https://builtin.com/company/observeai) – Employee count, office locations, recent job posts
5. [pitchbook.com](https://pitchbook.com/profiles/company/226886-59) – Funding, employee count, description

## Other roles at Observe.AI

- [Technical Support Engineer - 2](https://feeny.ai/job/technical-support-engineer-2-observe-ai-bengaluru-apqjcckx37td) — Bengaluru, India
- [Interaction Designer](https://feeny.ai/job/interaction-designer-observe-ai-bengaluru-16hgf36jfz1s) — Bengaluru, India
- [Global Customer Success Operations Manager](https://feeny.ai/job/global-customer-success-operations-manager-observe-ai-bengaluru-x75tpa95jrgb) — Bengaluru, India
- [Customer Success Manager](https://feeny.ai/job/customer-success-manager-observe-ai-bengaluru-809h8hk2sf7g) — Bengaluru, India
- [Product & Customer Marketing Manager](https://feeny.ai/job/product-customer-marketing-manager-observe-ai-redwood-city-kjx010dq5tmm) — Redwood City, CA
- [AI Agent Experience Designer](https://feeny.ai/job/ai-agent-experience-designer-observe-ai-canada-eeatxq8qxypp) — Canada
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